Abstract
The article discusses the use of artificial intelligence technologies in performance of documentation processes in electronic document management systems in order to improve existing practices and to develop methods of using such technologies and implementing some functions automatically without or with minimal human intervention. The scientific novelty of the research is due to an attempt to generalize practical experience of using artificial intelligence technologies to automate electronic document management systems functions by direct development and modernization of such systems and also by introduction of outsourced software for simplification of some tasks for specialists in the field of document management. The study is to analyze the functionality of electronic document management systems implemented with use of intelligent solutions. It draws on works of national and foreign experts in the field of document management, archival science, and information technology. The article reviews electronic document management systems based on artificial intelligence technologies, as well as software solutions integrated into information systems for intellectualization of various processes pertaining to working with documents. It analyzes specific software products of Russian developers involved in various areas of the economy and in direct creation of software in the field of electronic document management, as well as foreign experience in development and use of software for solving practical problems in the field of document management. The article describes the main functions for registering, indexing, routing, and searching for documents, as well as technical support for users that are already implemented within the framework of electronic document management systems using artificial intelligence technologies, which may indicate sufficient practical benefits of using intelligent solutions in document management. The author focuses not only on obvious benefits of using artificial intelligence technologies to improve efficiency and to expand functionality of electronic document management systems, but also on possible risks pertaining to ensuring information security while working with such systems, which indicates a need for further study of this area by specialists in records management and archival science.
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