Социальный конфликт в сфере государственного управления: информационно-коммуникационные технологии разрешения

Abstract

The article is devoted to the problem of managing social conflicts in public administration. The issues of improving communication skills and information support for management decision-making are considered. A conflict is a constant phenomenon of modern life and quite naturally many conflict situations take place in the sphere of public administration. This is due to a variety of views, differences of opinions and conflicting interests. Disagreements between employees of government bodies, their opinions or views on management problems are inevitable. The failure to respond to or stop these conflicts before full deployment reduces system performance and the amount of public services provided. To effectively respond to conflicts, government officials need new knowledge and access to new resolution tools. It is necessary to build a conflict model that will allow to analyze its essence and trace the optimal directions of its resolution. It is important to reach an abstract model. Therefore, today many theoretical and methodological surveys lie in the plane of building a common conflict model in public administration. One of the ways of such a combination can be to compile an algorithm for handling conflict situations in the field of management based on the conflict database. The database should contain information about the causes of conflicts, methods of their settlement, positive and negative consequences of the conflict, the results of a constructive conflict, signals indicating the presence of a conflict, recommendations for resolving the conflict. Accurate identification and correct use of new information solutions gives employees the opportunity to properly approach conflicts, which will certainly contribute to improving the image of public administration.