ПОВЫШЕНИЕ РЕЗУЛЬТАТИВНОСТИ УПРАВЛЕНИЯ В СФЕРЕ ЖИЛИЩНО-КОММУНАЛЬНОГО ХОЗЯЙСТВА: ЗАРУБЕЖНЫЙ ОПЫТ

Abstract

The article discusses the experience of selected countries (Canada, USA, Sweden, Finland, France, great Britain) in the management of social indicators of quality of life in the housing utility complex (HUC); the conclusion is that in Russia it is necessary to change the control system for the FCC and the evaluation of management effectiveness. It is revealed that. the US experience is focused on effective achievements in this area; the UK experience allows us to highlight the constantly updated “ standards of the greatest value of public services”; the Swedish experience suggests using models of housing and communal services management that interact with the authorities. It was revealed that in Finland housing and communal services (housing and utilities) is a business. In the research the principles of assessing the performance of managers taking important public decisions in the housing sector, examines not only economic but also social efficiency of housing services in the office. It is proposed to apply the process approach the efficiency of the management of HMO (system, expert, calculation and estimation), the model «discounts», model «depreciation», to introduce a unified system of assessment of housing management in the whole country, taking into account international experience. Expert evaluation of management efficiency in housing should be charged to public organizations, operating without the intervention of the state, municipal authorities, for example, homeowners or people with housing in hiring, which will create a competitive environment in the market of housing and communal services will lead to greater choice for consumers and improve the efficiency of managerial labor in this field.