주야간보호 서비스 만족도 영향요인 연구: 인력, 비용, 시설환경 요인을 중심으로

Abstract

The purpose of this study is to analyze the factors influencing the day and night care service satisfaction of the caregiver. Among staffing factors, benefit cost factors, and facility environment factors, which factor best explains service satisfaction is to be identified. The subject of this study is the primary caregiver of long-term care insurance day and night care users for the elderly. Some of the data collected through the 2021 study of the National Health Insurance Service’s ‘The Function Specialization of the Day and Night Care in the Long-Term Care Insurance’ was used. A hierarchical multiple regression analysis method was performed. The analysis results of this study are as follows. Among staffing factors, benefit cost factors, and facility environment factors, the factor that best explains the service satisfaction of the primary caregiver is staffing factor, followed by facility environment factors and benefit cost factors in that order. In particular, in the staffing factor, the professionalism of the staff, communication with the family, and the degree of reflection of the family were analyzed as determinants that affect service satisfaction. As for the benefit cost factors, it was found that the higher the satisfaction with the cost of using the service, the higher the satisfaction with the service. In terms of facility environment factors, the latest facilities and sufficient equipment, a structure that is convenient for the elderly to use, and a caring space affected service satisfaction. Based on the research results, related policy and practical directions were suggested, such as strengthening staffing and facility environment standards, appropriateness of benefit costs, and seeking various service payment methods that can enhance the satisfaction of services provided by day and night care institutions.