자아 탄력성 증진 프로그램이 호텔 감정노동 근로자의 우울수준에 미치는 영향

Abstract

Purpose : The purpose of this study was to examine the effects of the ego-resilience promotion program on resilience and depression levels depending on the group art therapy to workers of hotels. Methods : The subjects agreed to this survey, and these 72 selected emotional labor workers were divided into two groups (36 in the experimental and 36 in the control groups, respectively). The questionnaire survey was conducted before and after the intervention, and the effect was ascertained (September to November, 2015). Results : Through the ego-resilience promotion program, the level of total ego-resilience of emotional labor workers was significantly improved in the experimental group(ｐ=.001), especially its vitality and curiosity, were significantly increased(ｐ=.002)(ｐ<..001). There was also a significant difference in the level of ego-resilience before and after the intervention in the experimental and the control groups(ｐ=.010). The total level of depression was significantly decreased in the experimental group(ｐ=.007) and the level of depression was significantly decreased in the 'definite' depression group(ｐ=.004). However, there was no significant difference in the level of depression between the experimental group and the control group(ｐ=.134). Conclusion : The ego-resilience promotion program for the workers promoted the ego-resilience level of the emotional labor and the level of depression was decreased. Therefore, in applying programs for emotional labor workers in the future, it is necessary to maintain continuous management in order to improve the psychological health level of emotional labor workers.