Abstract
The aim of the study is to analyze trends in the structure of emergency medical services in Nur-Sultan city in 2016-2019. Methods. We took the data from electronic resources of various state medical institutions of the Republic of Kazakhstan. We conducted an analysis of trends in the structure of emergency medical services in Nur-Sultan (2016-2019). We applied a statistical method for calculating a number of dynamics. Results. Analysis of the data obtained showed that more than 4% of calls to Nur-Sultan emergency medical services are unsuccessful, which is higher than the indicator for the Republic of Kazakhstan (3%). The maximum number of rejected calls for unjustified reasons was recorded in 2018 (73 units) compared to 2017 and the growth rate was 82%. Conclusions. The problem of unsuccessful emergency medical services is relevant and can cause significant financial costs
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