Abstract

The concept of workplace micro injury has existed for several decades, but due to the fact that micro injuries have a slight negative impact on the health of an employee, microinjury is not recorded in the labor protection system and a system of assistance for this type of injury is not created. However, in recent years, a look at the contribution of micro injuries to production efficiency has begun to change — a number of legislative initiatives have been introduced, providing for a system of measures to account for micro injuries and optimize the provision of assistance for these injuries. Thus, the task of assessing the performance of the first aid system for micro injuries arose. This article describes an approach to solving the above problem. The approach is based on the hypothesis of attributing the first aid system for micro injuries to a queuing system. Based on this hypothesis, the article justifies the choice of the type of queuing system that correctly describes the first aid system for micro injuries, and formulates a set of mathematical dependencies that allow to optimize the operation of this system.

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