Система поддержки принятия решений для бизнес-процесса внутреннего аудита качества предприятия

Abstract

An approach to the application of a situational-ontological methodology for building a decision support system for the subject area of internal audit of enterprise quality is outlined. The problem associated with high requirements for the competence of specialists in this field is noted. For the subject area of internal quality audit, a conceptual model has been developed in the form of its functional diagram. Using the IDEF5 standard, an ontological model of one of the main functions of the quality audit business process has been developed, and an approach to organizing the storage of business process information in a database has been proposed. For the function of classifying the causes of inconsistencies in quality audit, an example of setting up a solver of an intelligent component of a decision support system is given. Significant decision-making points in the business process of quality audit are identified, and the structure of interaction of its participants with the intellectual subsystem of the decision support system is formed. The structure of the intellectual subsystem of the decision support system used in the process of quality audit at the enterprise is proposed.