Abstract
Currently, as the e-commerce rapidly grows, the demand of new technologies in last-mile logistics service has been increased. In order to respond to the demand, Korean government launched the R&D projects to develop the converged technologies to enhance the last-mile logistics service. However, each project develops its own operation process related the certain facility or service area. It may cause several problems related connectivity and interoperability among outcomes of R&D projects. Also, it will cause additional cost to apply the outcomes to the practical logistics business. In this research, we have proposed the framework to design the standard process for the last-mile logistics service. The standard process is composed with three connected main parts, urban shared logistics terminals, urban shared underground logistics network, and urban logistics delivery point. The standard process will be utilized as the guide for each R&D project to develop its own operation system. Also, with the proposed standard process, it may be possible to enhance the connectivity and interoperability of the whole R&D project. In addition, the proposed framework may be benchmarked for the R&D project supported by government as well as private companies.
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