Abstract

This study examined the effects of internal and external factors on actual use, experience satisfaction, and continuous use intention of healthcare wearable devices/apps between general public and healthcare workers. The proposed research model with its associated nine hypotheses was tested using structural equation modeling. The findings of the study indicated that internal(knowledge and belief) and external factors (social influence, price value, performance expectancy, and effort expectancy) have positive effects on actual use, experience satisfaction, and continuous use intention of healthcare wearable devices/apps in both groups. However, for hypothesis 2, the standardized path coefficient between attitude and actual use was not significant in both groups. The results of the study provided operational strategies of healthcare wearable devices/apps to hospitals, companies, institutions, and policymakers to be developed new valuable items and effectively used them for well-being.

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