북한이탈주민과 남한주민 간의 갈등대처방식에 영향을 주는 요인에 관한 연구: 상호문화역량의 영향을 중심으로

Abstract

The purpose of this study was to understand the conflict experiences and conflict management styles encountered by South Korean and North Korean defectors in the community and to explore alternatives for social integration. We analyzed that the relationship between North Korean defectors and South Korean residents, including conflict experiences, coping types in neighboring and social life areas, and intercultural competencies. It was found that North Korean defectors were more aware of conflicts than South Korean residents. It was confirmed that both South and North Korean residents predominantly chose the problem-solving method as one of the conflict management styles, while North Korean defectors favored the dominating method more than South Koreans. The conflict management style of the dominating method was influenced by the comfort of relationships, language and cultural differences, and the mutual respect capabilities of cultural competencies. The problem-solving method was influenced by conflict management, respect, and reflection capabilities amidst cultural differences and intercultural competencies. Based on these research results, a proposal was formulated for a detailed application of intercultural competencies in social welfare practice to enhance social integration and a specific approach for a resident awareness improvement program.