간호사의 환자기록관리 업무에 대한 업무중단과 멀티태스킹 패턴 분석: 시선 추적 데이터를 중심으로

Abstract

Objective: The purpose of this study is to derive the practical aspects and potential problems of the charting, and increase the efficiency of nursing work.BRBRBackground: Since the duties of nurses have increased over the years, the frequency of their work interruptions has increased as well. Charting in daytime is a task that is frequently interrupted, and performing multitasking to handle the interruption may cause distraction and memory load, leading to various errors. Therefore, it is necessary to analyze the interruptions and multitasking patterns during charting.BRBRMethod: This study utilizes the eye-tracker to analyze the charting patterns of nurses who perform multitasking when interrupted by multiple causes of interruption and negative interruptions. We analyzed 4.13 hours of charting data from three daytime nurses.BRBRResults: During charting, interruptions occurred 155 times in total, of which 37.42% were by multitasking. Both interruptions and multitasking were caused most frequently by nurses, and half of the interruptions were handled through multitasking. Interruptions and multitasking caused by telephone followed after, but the rate of negative interruptions was low as 15.39%; this pattern was found because telephone waiting time was also included. On the other hand, family members and physicians have not had many interruptions, but most of them have been performing multitasking even when not related with charting.BRBRConclusion: If an interruption occurs during charting, it must be handled by monotasking, and in the case of negative interruptions involving irrelevant tasks, charting has a higher work priority. However, in some situations where tasks involving patients