골프장 캐디의 교환관계, 감정노동, 직무관련 탈진, 고객지향행동 간의 관계에서 사회지능, 감성지능의 조절효과

Abstract

The purpose of this study was to identify moderating effect of social and emotional intelligence for exchange relation, emotion labor, job related burnout, and customer-oriented behavior in golf caddies. Subjects (N=542) were selected from different golf courses by using the convenience sampling technique. The data were recorded and analyzed using PASW statistics 18.0. First, LME(leader-member exchange) and TME(team-member exchange) have negatively(-) influenced on job related burnout. Second, emotion labor have influenced on job related burnout. Third, job related burnout have negatively(-) influenced on customer-oriented behavior. Fourth, there is a significant processing moderating effect of social intelligence between LME/TME and job related burnout. Fifth, there is a significant processing moderating effect of emotional intelligence between emotional labor and job related burnout. This study will be a good basic data for selection, management, and education of caddies to have competition power of domestic golf courses.