호텔 직원이 지각한 조직공정성이 심리적 주인의식 및 친사회적 서비스 행동에 미치는 영향: LMX 조절효과 중심으로

Abstract

This paper attempted to analyze the influence of organizational fairness on psychological ownership and pro-social service behavior, and to analyze the moderating effect of LMX in these influence relations. Through exploratory factor analysis, organizational fairness was derived as three factors: distribution fairness, procedural fairness, and interaction fairness, and psychological ownership, pro-social service behavior, and LMX were derived as single factors.<BR> As a result of the analysis, first, as sub-factors of organizational fairness, all three factors such as distribution fairness, procedural fairness, and coral action fairness had a positive (+) effect on psychological ownership and pro-social service behavior. Second, the higher the LMX value, the stronger the relationship between distribution fairness and psychological ownership, and the relationship between interaction fairness and psychological ownership was weakened. Third, it was found that the higher the LMX value, the stronger the relationship between procedural fairness and pro-social service behavior.