Abstract
This study aims to identify the characteristics and importance of the empowering leadership of the team manager among the members at the hotel company"s service point, and to identify the causal relationship between the organization member"s service innovative behavior and team performance. Also, we would like to closely analyze the characteristics of the ability to influence the service provider"s innovative behavior by identifying the effect of moderating the creative self-efficacy of the members in charge of customer service in the relationship between empowering leadership and service innovative behavior. Ultimately, it aims to secure a sustainable competitive advantage for hospitality companies and to provide a theoretical basis for Strategic Human Resources Management (SHRM) necessary for constant innovation and to help practical organizational operations.
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