Abstract

This study explores smart tourism technology (STT) attributes and investigates the correlations between identified technological attributes to satisfaction, overall destination image, and visitors" loyalty intentions (revisit and recommendation). A proposed conceptual model was developed to achieve this objective. An empirical analysis from a Chinese smart traveler perspective showed that these identified five dimensions (smart environment, information, mobile transactions, entertainment, and sharing) belong to the high-order construct of STT attributes. The STT attributes positively influence travelers perceived satisfaction and overall destination image, thereby stimulating the formation of their loyalty intentions towards the destination.

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