관광안내 인적서비스의 발전적 정책 방향 연구 : 관광안내 인적서비스 유형별 전문가의 심층인터뷰 결과를 중심으로

Abstract

The purpose of this study was to derive implications and present development directions through a comprehensive comparative analysis to efficiently operate tourism human resources, secure professional competency and competitiveness, and use them as basic data for the government's tourism policy. In detail, first, we analyzed the characteristics of tourism information human services by type. Second, we investigated cases of domestic and foreign tourism information human services. Third, we analyzed the opinions of experts related to tourism information human services. Fourth, we presented implications and directions for revitalizing tourism information human services. In order to achieve this purpose, we investigated the concept, type, characteristics, and status of tourism information human services based on previous studies. And, we presented implications through cases of activating domestic and foreign tourism information human services. In addition, through in-depth interviews with experts, we drew opinions on the work, qualifications, necessary education, and improvement directions of the tourism information human services by type(tourism interpreter, domestic tour guide, overseas tour guide, cultural tour commentator). In-depth interviews were conducted with 21 people who have at least 10 years of work experience in the field related to human service for tourism information or have a master's degree or higher at the same time. In this way, we presented implications and future development directions for revitalizing tourism information human services through various preceding studies and processes of collecting expert opinions.