Abstract
The aim of this work is to increase the efficiency of the business process of checking clients of financial organizations by using solutions in the field of robotics. These technologies are considered as an alternative to the classic manual routine check of borrowers, which is carried out both at the initial request of clients to the Bank, and on a periodic basis, according to the legislation of the Russian Federation. The article contains a detailed analysis of the "robotic process automation" method for credit organizations in the framework of organizing the process of financial monitoring of borrowers. This technology allows you to automate standard employee actions performed in a standard graphical user interface (GUI). The article discusses the problems that arise when implementing RPA technologies in banks, the main reasons for their occurrence, as well as methods for solving them. The possible software implementation of the proposed methods using the Automation Anywhere software product and integration of the results into the MS Dynamics AX system are shown. The cost estimation of the effectiveness of this method is made, and positive non-economic effects are considered. In conclusion, we describe the main prospects for the development of RPA technology in the banking sector, possible integration with other software solutions used in credit institutions.
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