항공사 객실승무원의 공직수행동기가 심리적 주인의식과 조직몰입, 직무만족에 미치는 영향 연구 : 조직몰입의 매개효과 검증을 중심으로

Abstract

This study tries to clarify empirical relations among airline cabin crews in their public service motivation, psychological ownerships, organizational commitment and job satisfaction. To achieve the goal, the researcher checked the literature, organized a survey by using measurement means and conducted an analysis in dept with the data. The public service motivation consists of 4 elements and psychological ownerships, organizational commitment, job satisfaction use only one element. The results of the empirical analysis are as below. At first, the result has shown that all the elements of public service motivation had positive effects on psychological ownerships and organizational commitment. Second, psychological ownerships give positive effects on organizational commitment and job satisfaction. And organizational commitment offers positive effects on job satisfaction. Third, There is meditating effects of organizational commitment between psychological commitment and job satisfaction. These results let us know that the public service motivation in airline industry employees makes strong psychological ownerships which can affect cabin crews’ commitment of the company and satisfaction of their duty as a safety guard in the cabin.