Вибір вербальних та невербальних засобів комунікації як спосіб уникнення конфліктів між учасниками освітнього процесу

Abstract

The integration of all spheres of public life into the educational process requires from a modern educator the ability to rationally choose the means of verbal and non-verbal communication, which leads to understanding, contact, a stable informative position during classes. The article considers the problematic issues of verbal communication, namely: knowledge and use of language norms, the ability to get out of different conversational settings, in accordance with the changes in the Ukrainian spelling in 2019. Modern psychologists have proven the influence of non-verbal communication on the learning process, and therefore, regardless of fashion trends, a teacher must remain a professional in any way, and his (or her) every gesture should add incentives to learn but not distract a learner. The inability to find common ground in the teacher-student-parent triangle is increasingly leading to conflict situations and therefore, having experienced some social constraints during quarantine, pandemic, distance education, we must return to social interaction in all possible ways including the use of non-verbal means of communication which regardless of our wishes, give all aspects of the behavioral norm, character, psychological characteristics of a speaker. The inability to speak, express thoughts and ideas leads not only to misunderstandings but also to conflicts between the parties. There are many factors that affect the understanding process. The use of non-verbal forms of communication is perceived at a different but no less effective level of understanding information which is an indispensable method of work in the educational process, when you need to attract maximum effort for quality transferperception-assimilation of knowledge by students.