Удовлетворенность пациентов с заболеваниями уха и сосцевидного отростка качеством первичной специализированной медико-санитарной помощи в амбулаторных условиях

Abstract

Diseases of the ear and mastoid process occupy an important place in the structure of pathology of ENT organs and in the activities of an otorhinolaryngologist, whose quality of work largely determines patient satisfaction with medical care. The purpose of this study is to analyze the satisfaction of patients with diseases of the ear and mastoid process with the quality of primary specialized medical care in outpatient settings. To achieve the research goal, sociological, statistical, analytical, and logical methods were used. 120 patients were involved in the sociological study, the analysis of the questionnaire survey cards filled out by them allowed determining the satisfaction of patients with otorhinolaryngological care in outpatient settings and factors influencing the occurrence of ENT diseases. Statistical analysis of the dynamics of the incidence of ear and mastoid process diseases, the provision of citizens with otorhinolaryngologists, their qualitative characteristics was carried out from 2015 to 2019 according to official statistics. With the help of analytical and logical methods, the conclusions based on the results of this study were substantiated. According to the results of the study, the proportion of patients with diseases of the ear and mastoid process satisfied with the quality of primary specialized medical care in outpatient settings is 80,4% on average. The main causes of ear and mastoid process diseases in patients are hypothermia 39,3%, neuropsychic overfatigue 20%, and heredity 17.4%. In general, the level of primary and general morbidity of the ear and mastoid process from 2015 to 2019 in citizens has negative dynamics, while in different age groups the rate of increase (decrease) in morbidity, depending on disease entity, has its own characteristics, which must be considered when planning otorhinolaryngological care. The provision of citizens with otorhinolaryngologists practically did not change from 2015 to 2019 and averaged 0,62 per 10,000 population.