Small And Medium-sized Enterprises Managers Research Articles

Unveiling the relationships between visibility, information technologies and innovation management for sustainability performance: an empirical study

PurposeThe paper investigates how visibility, information technology and innovation management impact sustainability performance. It proposes a framework explaining the role of visibility in driving firms' sustainable performance and the relevance of innovation management and information technologies in enhancing organisational visibility. This study intends to add to the discussion within the management literature about the potential of innovation management to drive sustainability. It seeks to provide insight into the practices that small and medium-sized enterprises (SMEs) can adopt to improve their sustainable performance.Design/methodology/approachUsing empirical methods, the study investigates SMEs in central Mexico. The demographic information in the dataset includes 15 years as an average length of service from firms. Of the surveyed firms, 70% were from the manufacturing sector and 30% were from the service sector, as these are the most representative sectors of the productive region. A variance-based structural equation model approach was used to test the hypotheses, processed with the partial least squares (PLS) regression method.FindingsThe research results show that visibility significantly impacts sustainability performance. Innovation management has a higher influence on visibility than information technologies, emphasising the need to improve the quality of information in firms, not just the tools. The findings support managers in comprehending the crucial importance of visibility in aiding firms to achieve higher sustainability performance.Research limitations/implicationsThe study only examined a sample of Mexican SMEs; therefore, the findings' generalizability must be considered within this context. Secondly, the survey only focused on services and manufacturing firms and a more detailed analysis of the sector could provide further clarity on the relationships between variables. As a result, future research should consider these limitations and explore additional contexts to improve the overall understanding of the topic. Moreover, the scale used to measure the variables was adapted from other researchers with similar context research and reflective variables.Practical implicationsThe results provide helpful information for SME managers about the importance of focusing on innovation management processes and employing information technologies as crucial managerial strategies. This will aid in increasing visibility and supporting the development of sustainability performance in firms.Social implicationsThe world red-code, among others, with climate change and social gaps, has generated the need to contribute to sustainable development, and it has mobilised people on all levels all over the world for the simple purpose of preserving life. Therefore, society, as a crucial group that affects and is affected by this red-code situation, should act in favour of visibility, the use of high-quality information (e.g. transparent, accessible and relevant) and information technologies to promote sustainable practices. This could mean that society should be prepared to incorporate new capabilities and spaces to interchange knowledge as a participatory community that can contribute to better sustainable dynamics that could expand its participation in public decisions. Also, the government should encourage digital democracy (e.g. develop social participation platforms), opening and harmonising rules and mechanisms combining high-quality information with IT to provide flexible and adequate services that support sustainable development, such as efforts towards constructing sustainable and smart cities.Originality/valueThis study explores how innovation management can drive firms' sustainability performance, which is crucial for improving competitiveness. The question of how to enhance sustainability performance through managerial drivers is a critical one. This study empirically investigates the nexus of visibility and sustainability performance, innovation management and information technology with visibility.

How Information Technology Overcomes Deficiencies for Innovation in Small and Medium-Sized Enterprises: Closed Innovation vs. Open Innovation

Innovation is vital for the growth of small and medium-sized enterprises (SMEs). However, SMEs face deficiencies that hinder their innovation output. This study examines how information technology (IT) helps SMEs address two salient deficiencies: technological deficiency (deficiency in internal technical knowledge and skills) and government support deficiency (deficiency in favorable government policies and incentives). Our findings suggest that SME managers can achieve greater innovation output by orienting their IT-enabled innovation efforts in an open or closed manner to address specific deficiencies. They can address technological deficiency by focusing their IT efforts on promoting innovation within the firm, that is, using IT to support closed innovation. In contrast, SMEs that face government support deficiency should give preference to IT Use for Open Innovation Activities to collaborate with external constituents such as customers and suppliers. Furthermore, because of the emergence of digital platforms (e.g., crowdsourcing), managers may be overly biased toward the use of open innovation. Our results suggest that both open and closed IT-enabled innovation have value. We exhort SME managers not to disregard either form of IT-enabled innovation but rather to tailor their approach to suit their organizational context based on specific deficiencies that their firm faces.

The Integration of Sustainable Technology and Big Data Analytics in Saudi Arabian SMEs: A Path to Improved Business Performance

Big data analytics technology offers significant opportunities for innovation and performance improvement for small- and medium-sized enterprises (SMEs) operating in competitive environments. However, reaping these benefits requires the adoption of such technologies by SMEs. This study investigates the factors influencing the adoption of big data and analytics in Saudi Arabian SMEs in the service and manufacturing sectors, with a particular focus on the role of facilitating sustainable technology in enabling sustainable business performance. Data were collected from managers of SMEs in Saudi Arabia using a quantitative method. The proposed hypotheses were tested using structural equation modeling with SmartPLS 4.0. The findings reveal that big data security and management support significantly influence the perceived ease of use and usefulness of big data analytics in SMEs. Perceived ease of use significantly influences the adoption of big data analytics. Furthermore, facilitating sustainable technology was a significant predictor of sustainable business performance. Additionally, the study revealed that the adoption of big data analytics significantly influenced business performance. The insights obtained from this study can be useful for the service and manufacturing industries operating in Saudi Arabia, particularly regarding the key influencing factor of perceived ease of use that determines the adoption of big data analytics in the Saudi Arabian SME market.

Understanding the Technological-Organizational-Environmental Concepts on SMEs' Performance in Emerging Market

This research focuses on integrating digital platforms in small and medium-sized enterprises (SMEs), emphasizing the importance of efficient stakeholder communication for their success. Additional scholarly investigation is required to examine the correlation between SME success and social media adoption, with a focus on emerging countries. This study examines how technology-organizational-environmental (TOE) factors affect digital social communication and SME success in developing nations. Through employing the TOE framework, this study attempts to explain the determinants of social media adoption and its subsequent effect on the performance of SMEs. Data will be gathered through the utilization of a well-organized questionnaire disseminated online to a randomly selected group of participants from SMEs in Indonesia. Partial-leastsquares- structural-equation-modeling will be employed to conduct the route analysis, with the involvement of SME owners, executives, and managers. Furthermore, the study will evaluate how social media influences the connection between TOE qualities and SME performance. The findings will demonstrate a clear and favorable correlation between the TOE components, and the interaction between SME performance and social media adoption. This research will enhance the existing body of knowledge in this domain by offering valuable insights for professionals and scholars interested in the use of social media in SMEs.
 Keywords: digital social communication, SME, TOE

Perceived barriers to implementing building information modeling in Iranian Small and Medium-Sized Enterprises (SMEs): a Delphi survey of construction experts

ABSTRACT Building information modeling (BIM) is a disruptive information technology tool in the construction sector. Although this technology had a significant impact on the manufacturing industries, it, like any other technology, encountered several challenges when applied to the construction sector. Conversely, small and medium-sized enterprises (SMEs) in developing economies often face significant impediments when using innovative technologies. Thus, this paper seeks to determine and investigate the perceived barriers to applying BIM in construction SMEs based in Iran. Three rounds of Delphi surveys were carried out with 15 BIM experts engaged in construction SMEs to identify the key barriers to BIM implementation in SMEs. An empirical survey questionnaire comprising these identified barriers was subsequently designed and disseminated to the invited experts. Altogether, 56 valid survey responses were received and analyzed. The study’s findings revealed SMEs management’s hesitancy to adopt BIM, stakeholders’ reluctance to change their established methods, and a lack of technical understanding as the critical impediments to BIM adoption in construction SMEs. Also, the study identified four barrier dimensions – technology, legal, management, and financial. These BIM implementation barrier dimensions can be employed to better allocate resources and financing for BIM deployment and construction innovation in SMEs. The study will assist major project stakeholders and SMEs make better-informed BIM adoption decisions, particularly in developing nations like Iran.

Traction with fraction: Strategic IS management in SMEs through Fractional CIOs

Small and medium-sized enterprises (SMEs) increasingly need to manage information technology (IT) effectively in order to remain competitive. However, compared to larger organizations, SMEs often face challenges in terms of resources and employer attractiveness, and regularly do not have the need to employ a Chief Information Officer (CIO) on a full-time basis. To address this issue, a growing number of global experts have begun to provide CIO services on a part-time basis for multiple clients simultaneously. This approach allows SMEs to tap into the expertise of experienced IT leaders at a fraction of the cost and without committing to long-term arrangements. While these professionals, known as “Fractional CIOs”, have proven their value in the field, there has been a lack of academic research on this emerging trend. Therefore, we carried out a comprehensive research project between 2020 and 2023, involving 62 Fractional CIOs from 10 countries. The research produced a definition, different types of engagements, and success factors for Fractional CIOs and their engagements. This paper summarizes these findings for a wider audience of academics and practitioners.

Enhancing Business Continuity Plans and Records Management in Selangor SMEs

Objective - This study assesses the effectiveness of Business Continuity Plans (BCPs) and records management practices within small and medium-sized enterprises (SMEs) in Selangor. The primary objective is to determine the integration of records management into BCPs and identify the current development stage in SMEs' processes. Methodology/Technique – The research comprehensively examines Selangor SMEs' BCPs and records management practices. This multiple case study investigated the extent to which Small and Medium Enterprises (SMEs) in Selangor implemented business continuity management. Through document reviews and interviews with business owners and continuity managers, the study examined the integration of records management within continuity plans and assessed the impact on overall organizational resilience. Finding – The research excluded SMEs outside Selangor, focusing on managerial-level respondents from the records and information system department. The findings reveal a varied landscape, with some SMEs having well-established processes while others are still in the developmental stage. Notably, the research emphasizes the importance of identifying vital records within organizations to maintain essential operations and comply with regulatory requirements. Novelty – The study also underscores the need for regular BCP revisions and effective communication strategies to disseminate plans to employees. Moreover, it highlights the significance of including expertise in BCPs to enhance disaster preparedness and mitigation efforts. Type of Paper: Research JEL Classification: M10, M13, M19. Keywords: Business continuity plans (BCPs), records management practices, small and medium-sized enterprises (SMEs), integration of BCPs and records management and vital records. Reference to this paper should be referred to as follows: Kamarudin, H.D; Jamaluddin, A; Samsuddin, A.Z.H. (2024). Enhancing Business Continuity Plans and Records Management in Selangor SMEs, GATR-Global J. Bus. Soc. Sci. Review, 12(1), 15–24. https://doi.org/10.35609/gjbssr.2024.12.1(2)

Az információbiztonság időszerű kérdései a magyarországi kkv-k körében

Összefoglalás. A tanulmány célja az információbiztonság vizsgálata a magyarországi kis- és középvállalkozások (kkv-k) körében. Tanulmányunk aktualitását az adja, hogy az Európai Unió Bizottsága által évente kiadott Digitális Gazdaság és Társadalom Indexe szerint a magyarországi kkv-kat alacsony adat- és információbiztonsági szint jellemzi. Kutatásunk során egyaránt alkalmaztunk kvalitatív és kvantitatív módszereket. Az előbbinél dokumentumelemzéssel megvizsgáltuk, hogy a hazai szakirodalom milyen fontosabb információbiztonsági kihívásokat azonosít, illetve interjúk segítségével feltérképeztük a kkv-k információbiztonsági gyakorlatait és kihívásait, az utóbbinál pedig egy online, nagymintás kérdőív révén vizsgáltuk a szektor vezetőinek információbiztonsággal kapcsolatos véleményét, fejlettségét. Summary. The aim of the study is to examine information security among small and medium-sized enterprises (SMEs) in Hungary. The relevance of our study is that, according to the Digital Economy and Society Index published annually by the Commission of the European Union, Hungarian SMEs are characterised by a low level of data and information security. In our research, we used both qualitative and quantitative methods. In the former, we conducted a document analysis to identify the main information security challenges identified in the domestic literature and mapped the information security practices and challenges of SMEs through interviews, while in the latter, we used an online, large-scale questionnaire to investigate the views and development of the sector’s managers on information security. The findings of our study are based on the responses of 150 SME managers and 31 IT professionals working in the sector. We divided our questionnaire into six sections: demographics, business profile, device usage, digital habits, information security awareness survey based on the international HAIS-Q, information security awareness in daily practice. In the present research we deviated somewhat from the international model, firstly because we had to adapt the model to the domestic requirements and our research objectives, and secondly because this model was only a part of our questionnaire. During the research we have clearly identified the need to develop and implement practice-oriented training programmes that can help managers and IT professionals in the domestic SME sector to develop their information security awareness and even to make the transition to Industry 4.0. Based on the responses to the interview questions, it can be concluded that, overall, SME managers and their organisations are increasingly starting to build cybersecurity solutions and information security measures around their organisation. There is still a need to develop and share information security good practices that can reach SMEs, as there is a need for training and exchange of experiences, but not all companies are fully committed to the issue, so the actual need for action and organisation is ultimately lagging behind. A small proportion of the organisations surveyed have been victims of a cybersecurity incident and a good proportion of SME managers believe that until an incident has happened to an employee or the organisation, they will not learn from it. Basically, there is a growing demand for increased security and the use of security tools and education in information security, but this is evolving as a slow process and not as fast as the world around us is changing, so it is questionable when an information security explosion will occur that may radically change the tools and attitudes of organisations.

Manager attributes, psychological factors and sustainability reporting in small and mediumsized enterprises in Ghana

Purpose The purpose of this study is to examine the effect of manager attributes and psychological factors on the adoption of sustainability reporting (SR) among small and medium-sized enterprises (SMEs) in Ghana. Design/methodology/approach The study is based on a cross-sectional data gathered using questionnaires administered to managers of SMEs in Ghana. The data is analyzed using structural equation modeling. Findings The results reveal that SME managers with requisite educational qualifications and knowledge about sustainability accounting adopt SR. The attitudes, subjective norms and perceived behavioral control of managers of SMEs on issues of sustainability also affect the adoption of SR. However, SMEs with old and long-serving managers do not adopt SR. SMEs with manager attributes such as professional education, gender and religious affiliation do not appear to adopt SR. Practical implications There is the need for regulators and other stakeholders to sensitize, persuade and provide awareness, training and educational certification to support managers of SMEs to enable them to adopt SR. Originality/value This study contributes to the literature on SR by offering a clear understanding of how manager attributes and psychological factors influence the adoption of SR by SMEs in developing countries.

Humane Entrepreneurship in the Circular Economy: The Role of Green Market Orientation and Green Technology Turbulence for Sustainable Corporate Performance

The modern business world is confronted with growing social and environmental issues, which pose a serious challenge to pursuing sustainable growth. Drawing from the natural resource base view and stakeholder theory, this study examines the effect of humane entrepreneurship on sustainable corporate performance through the mediating mechanism of green market orientation and the moderating role of green technology turbulence. Cross-sectional data were obtained from Turkish small- and medium-sized enterprises (SMEs) across various sectors. This research adopts a quantitative approach. In total, 393 valid responses obtained from managers of SMEs were utilized to examine the above relationships. The results indicate that humane entrepreneurship has a positive effect on sustainable corporate performance. Humane entrepreneurship has a positive effect on green market orientation. Green market orientation has a positive effect on sustainable corporate performance. The relationship between humane entrepreneurship and sustainable corporate performance is partially mediated by green market orientation. The relationship between humane entrepreneurship and sustainable corporate performance is further strengthened in a highly green technology turbulent environment. The indirect positive effect of humane entrepreneurship on sustainable corporate performance through green market orientation is the strongest when green technology turbulence is high. Simultaneously examining the mediation and moderation relationships, we provide novel insights that extend traditional entrepreneurial vision to a more environmentally conscious humane entrepreneurship approach. The study provides a comprehensive picture of how green market orientation and green technology turbulence are involved in using humane entrepreneurship to achieve superior sustainable corporate performance in the circular economy context.

Exploring critical internal enablers to SMEs export performance: evidence from Qatar

This study seeks to provide a contextualized and nuanced understanding of what constitutes internal enablers among small and medium-sized enterprises (SMEs) in support of their export activities in international markets. We unpacked a unique set of critical enablers that can be cultivated as the internal impetus for enhancing the export performance of SMEs in a less-researched emerging market, Qatar. The study employs a qualitative approach for collecting, analyzing, and interpreting data, which were collected through in-depth interviews with 20 SMEs managers from 11 manufacturing sub-sectors. A thematic analysis of our data reveals five key internal enablers needed for better export performance. These comprise employees with networking skills, effective supply chain management, product diversification, digitalization, and market intelligence capabilities. This research offers empirical insights into what enables non-hydrocarbon manufacturing SMEs to enhance their export performance.

Social competence and SME performance: extending the nonfinancial perspective

PurposeThe purpose of this paper is to investigate the influence of entrepreneurs’ social competence (SC) on small and medium-sized enterprise (SME) performance.Design/methodology/approachPrimary data of 250 manufacturing SMEs were collected through a survey method. The influence of SC on performance was tested using structural equation modelling (SEM).FindingsOverall, the findings suggest that SC dimensions have a positive influence on SME performance in terms of nonfinancial perspective. More clearly, the findings show that out of five dimensions of SC, which include social adaptability, social perception, social expressiveness, persuasiveness and impression management; social perception, persuasiveness and impression management have direct effect on customer perspective; persuasiveness, social expressiveness and social adaptability have a direct influence on internal business processes and social adaptability, social perception, impression management and social expressiveness are directly related with learning and growth. Contrary to expectations though, social perception and social adaptability were significantly and negatively associated with internal business processes and customer perspective, respectively, while there was no significant correlation between social expressiveness, persuasiveness and impression management with customer perspective, business processes and learning and growth in that order.Practical implicationsThe current study affirms that SMEs managed by entrepreneurs and managers who possess high levels of SC, may have a better performance compared to those operated by entrepreneurs with low levels of SC. This justifies a need for SME entrepreneurs and managers to work hard to improve their SC capabilities.Originality/valueThis study is pertinent and unique because, it extensively examines each of the five dimensions of SC in relation to nonfinancial indicators of SME performance. Besides, the study also provides additional evidence of the impact of SC on SME performance by suggesting that entrepreneurs who are socially competent are more likely to own highly successful ventures.

Adoption and performance outcome of digitalization in small and medium-sized enterprises

AbstractDigital transformation has a profound impact on businesses and various implications for firms. While some effectively navigate this digital shift, harnessing the benefits of modern technologies, many small and medium-sized enterprises (SMEs) struggle to seize the opportunities presented by this transformative process, despite its unprecedented potential. Decision-makers within SMEs often grapple with uncertainty surrounding the digitalization process, leading to hesitancy in embracing available technologies. This qualitative study endeavors to address this challenge by exploring the enablers and barriers of digitalization adoption within SMEs, while also assessing its impact on performance. In-depth interviews were conducted with SME managers, with the results revealing that several factors simplify the process of digitization in SMEs, including the appropriate technologies, and a workforce equipped with the right digital skills to use them. Conversely, we identified elements that pose barriers to digitalization, such as the risk-averse culture prevalent in many SMEs, and their reliance on outdated legacy systems. In summary, our research underscores the importance of a strategic interplay of these elements for effective digitization within SMEs. This study sheds light on the intricacies of the digitalization process, while also providing valuable insights into the factors influencing its adoption and the resulting performance outcomes in the SME context.

The study of human resource management in Chinese SMEs

With the rapid development of China's economy, small and medium-sized enterprises (SMEs) play an important role in promoting national economic growth, creating job opportunities and promoting technological innovation. However, at present, there are many problems in human resource management in China's SMEs, which limit their development potential and competitiveness, such as the lagging management concept, imperfect training mechanism and high employee turnover rate in human resource management. This paper puts forward the corresponding solutions, such as establishing the people-oriented management concept, increasing the training input, optimizing the salary and welfare system and establishing a good promotion mechanism. At the same time, SMEs should adjust and optimize according to their actual conditions to ensure that these strategies can effectively improve the level of human resource management and provide support for the sustainable development of enterprises.

ISOTRIZ: an approach to support SMEs in implementing ISO 9001:2015 using the TRIZ methodology

Quality and innovation are increasingly closer due to the pressures faced by organisations in the management of operational excellence. Currently, companies around the world are facing the consequences of the economic crisis caused by the Covid-19 pandemic, especially small and medium-sized enterprises (SMEs). In the context of SMEs, investments in quality and innovation contribute to increased productivity and competitive capacity. One of the factors to increase the competitive capacity of SMEs is to encourage quality and compliance certification through the ISO 9001. SME managers in general have difficulty with the certification process because there are several barriers faced during this process. Considering the importance of SMEs to the economy, this paper proposes an approach to implement the requirements of ISO 9001:2015 standard in SMEs using the TRIZ methodology. This research is exploratory and qualitative. A case study was carried out in two Brazilian enterprises. As a result, the main critical factors of ISO 9001:2015 and the most appropriate inventive principles to assist in the implementation of these critical factors are presented. This study is innovative for the literature and provides important conclusions for SME managers in the implementation of ISO 9001:2015 requirements.

Research on the Problems and Countermeasures of Monetary Capital Internal Control in Small and Medium-Sized Enterprises

Small and medium-sized enterprises (SMEs) constitute the primary drivers of production within the nation’s existing enterprise landscape. They represent the most dynamic segment of the national economy and play a pivotal role in supporting economic growth, fostering employment, and enhancing people’s livelihoods. However, despite their significant and extensive organizational structures, only a fraction of these companies have established internal control systems, and even fewer possess robust ones. Building upon this premise and considering the prevailing circumstances of SMEs, this paper undertakes an empirical analysis of monetary fund management within this sector. It delves into the operational intricacies, exploring how monetary funds should be effectively implemented to ensure their safety and integrity. Furthermore, it proposes viable strategies to enhance the circulation efficiency of monetary funds, thereby maximizing benefits for enterprises. Addressing these challenges is crucial for SME managers striving to achieve sustainable profit growth and navigate the complexities of financial management.

Diversity management and firms’ internationalization: Evidence from French SMEs

Although internationalizing small- and medium-sized enterprises (SMEs) are heterogenous as a population, they face similar resource constraints, such that resource management is central to their internationalization efforts. However, the management of diversity, as a specific resource, remains insufficiently studied. Building on resource-based theory, this article explores how SME managers assign value to diversity and implement diversity management across various types of internationalizing SMEs. The multiple-case qualitative study, involving 14 SMEs that represent traditional internationalizers, early internationalizing firms, and born-again globals, reveals that diversity is valued and managed differently by different categories of internationalizing SMEs. For early internationalizing firms, within-type heterogeneity is stronger than between-type heterogeneity. Furthermore, SMEs may value resource diversity as instrumental, terminal, or even destructive, which influences how they manage it. In presenting ideas for the effective strategic management of diversity, as displayed by some SMEs, this article contributes to research on SMEs’ internationalization and diversity management.

Adopting human resource information system and work-related outcomes in emerging market SMEs: unified theory of acceptance and use of technology

PurposeThis study investigates the psychological adoption of technology in relation to employees' mental beliefs about using technology in their workplace, because it is necessary to investigate the direct and indirect effects of information systems (IS) on employees' work-related results that underpin creativity and engagement.Design/methodology/approachUsing a cross-sectional design, data were collected from 153 human resource (HR) employees who used human resource information systems (HRIS) in small- and medium-sized enterprises (SMEs) in Malaysia.FindingsThe results show that effective acceptance and adoption of an HRIS enables HR employees and management in SMEs to be creative, balanced and engaged. Facilitating conditions and task-technology fit positively affect the behavioral intention to accept and adopt an HRIS. Additionally, organizational citizenship behavior moderates the relationship between the behavioral intention to accept and adopt an HRIS and employee creativity.Originality/valueThis study significantly advances the fields of human resource management and IS by elucidating the factors influencing employees' adoption of technology. In an effort to address a research gap in existing research, it introduces a unified theory of acceptance and use of technology, which precedes the psychological adoption process by individuals. Furthermore, it offers both empirical and theoretical insights into the interplay between technology adoption factors and their subsequent impact on work-related outcomes.

The predictive robustness of organizational and technological enablers towards blockchain technology adoption and financial performance

PurposeBlockchain technology has brought about significant transformation among organizations worldwide. This study aimed to explore the effects of organizational and technological factors on blockchain technology adoption (BTA) and financial performance (FP) in Pakistan.Design/methodology/approachThis is a co-relational study which used the cross-sectional data. We gathered the data from the managers of Pakistan’s small and medium-sized enterprises (SMEs), which functioned their industries with blockchain technology. We applied convenience sampling to identify the respondents. Finally, we based this study’s findings on 274 valid cases.FindingsWe used structural equation modeling (SEM) in this study, to exert a positive and significant impact on organizational factors such as organizational innovativeness (OI), organizational learning capability (OLC), top management support (TMS) and organizational work climate (OWC) on BTA. In addition, the technological factors, such as complexity (CTY), technology readiness (TR), compatibility (CBTY) and technology capability (TC), have a positive and significant effect on BTA. Finally, this study’s findings show that BTA positively and significantly impacts FP.Practical implicationsThis study’s findings will help policymakers and planners to design policies to adopt other blockchain technologies to improve SMEs’ operations. Moreover, this study’s findings will inspire policymakers and planners to actively seek new ideas, knowledge and skills through acquiring new knowledge to assist with their IT-related decisions.Originality/valueThis study empirically confirms the role of organizational and technology factors toward BTA and FP among Pakistan's SME managers.

Increasing SME Performance Through Quality Information Technology and Top Management Support

This research aims to analyze the influence of information technology quality and top management support on the performance of the city of Semarang. This research contributes to providing feedback for SME managers or owners in making decisions regarding the importance of digitizing accounting, in this case, the accounting information system. This quantitative research uses an explanatory research approach guided by a questionnaire that tests the relationship and influence between research variables. Data analysis was obtained using the SEM approach by analyzing 132 respondents who had used the accounting information system application for at least one year. The research results show that the quality of information technology use and top management support significantly affect SME performance. The implication of this research underscores the importance of investing in improving the quality of information technology and top management support for the performance of small and medium-sized enterprises (SMEs) in Semarang City. It indicates that the utilization of effective accounting information systems and active support from top management can enhance the competitiveness and operational efficiency of SMEs. Therefore, SME managers or owners need to consider adopting and optimizing accounting information systems in their strategic decision-making processes to enhance business performance and growth.