Background: The Internet of Things (IoT) interconnects humans to things, things to things, and humans to humans, streamlining routine activities via the Internet for time and cost savings, and heightened productivity. Despite a global uptick in IoT adoption, Limpopo province’s agricultural sector faces a significant lag in embracing and utilizing IoT technologies. Objectives: The goal of the study was to determine the factors that may determine the adoption and use of IoT within the agricultural sector in Limpopo province. Method: A qualitative study was carried out using Unified Theory Acceptance and Usage of Technology (UTAUT) as the theoretical lens. Data were collected using interviews, observations, and document reviews from the Limpopo agricultural sector participants. Analysis was performed by means of thematic analysis. Results: Priori themes for this study namely, organisational support, cost, knowledge gap, security and policy were confirmed as significant in the adoption of IoT in the Limpopo agricultural sector. Monitoring, control, perceived value, and risk emerged as new themes in the adoption of IoT. Conclusion: For Limpopo agricultural sector to be transformed from manual methods of conducting agricultural activities to the automated method, they will need support enshrined in policies dealing with cost, knowledge transfers as well as security assurances about the use of modern technology such as IoT. Contribution: A study exploring IoT adoption in Limpopo’s agricultural sector promises regional transformation. The Internet of Things can revolutionise practices with real-time monitoring, data-driven decision-making, boosting crop yields, resource efficiency, and sustainability. It empowers smallholder farmers, stimulates rural development, offers valuable data for policymakers, and enhances economic viability in addressing challenges like water scarcity, climate change, and market competitiveness, ultimately improving livelihoods in Limpopo province.

Background: Infectious disease outbreaks are common in sub-Saharan Africa (SSA). Consequently, integrated public health surveillance has become increasingly essential for the region. Health surveillance systems enable early detection and monitoring of emerging and re-emerging disease outbreaks, thus informing preparedness and response measures. However, complex and intertwined factors obstruct a successful integrated public health surveillance in SSA, with dire consequences. Objectives: The objective of this article was to establish how big data analytics can be used to enhance integrated infectious disease surveillance and response in SSA. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) was used to identify and select relevant articles. A total of 10 studies that addressed the article's objective were selected. Results: Findings reveal several barriers to the application of big data analytics for public health surveillance in SSA. These include the absence of regulatory and data governance frameworks for big data management in healthcare, disparities in digital health infrastructure across SSA's healthcare systems, and the digital and analytical skills required for data capture and interpretation. The development of regulatory frameworks is essential for the ethical application of analytical technologies such as artificial intelligence. This article's contributions emphasise the need for comprehensive strategies for the application of big data analytics for public health surveillance, as well as addressing barriers to its successful application by highlighting the requirements for an integrated infectious disease surveillance and response system in SSA. The article contributes to the body of knowledge on the interplay between the public health space and digital health interventions by emphasising the beneficial applications of big data analytics for surveillance and response to address emerging and re-emerging infectious disease outbreaks in the health systems of sub-Saharan Africa.

The South African Journal of Information Management explores the latest developments and trends in information and knowledge management to offer research that can be used to further the application of sound information and knowledge management practice.

Background: Indigenous knowledge (IK) is specific to a community for its economic development. However, the processes involved in the documentation of IK in the university of Zululand are not readily known. Objective: The study's aim is to find out the strategies used by the University of Zululand (UNIZULU) for documenting, disseminating and accessing IK. The study adopted both interpretivist and positivist research paradigms where both qualitative and quantitative research methods were used through a case study of the University of Zululand. The study targeted both academic and non-academic staff members where 23 of them were purposely selected and interviewed. In addition, the quantitative research approach using simple bibliometrics was used to collect data from IK-related theses and dissertations from the UNIZULU Institutional Repository between 2009 and 2019. The study revealed that many departments and faculties across the University of Zululand were involved in the creation of IK-related content led by the Department of African Languages. The multidisciplinarity of IK in the university was confirmed for further exploitation. The dominant challenges relate to IK sharing, limited facilities, a lack of policy and inadequate partnership among the stakeholders. The creation and documentation of IK by different departments was another challenge. This study recognises the existence of IK policy in the country but found minimal implementation of the policy at the university. The authors recommend the development of IK policy, increased awareness, mapping and auditing of IK research and teaching, partnership with stakeholders to be included in the university agenda. Contribution: This study contributes to the current literature and discourse on indigenous knowledge systems (IKS) and their documentation for policy and comparative studies. The appropriateness of using the socialisation, externalisation, combination and internalisation (SECI) model in similar studies is also confirmed.

Objectives: This article aims to examine the impact of COVID-19 on the South African insurance sector and how the integration of CI and related technologies can sustain the South African insurance sector post-COVID-19 epidemic. Method: Qualitative research with an exploratory-driven approach was used to examine the impact of the COVID-19 pandemic on the South African insurance sector. Qualitative secondary data analyses were conducted to measure insurance claims and death benefits paid during the COVID-19 pandemic. The research findings showed that the COVID-19 pandemic significantly impacted the South African insurance industry, leading to a reassessment of pricing, products, and risk management. COVID-19 caused disparities in death benefits and claims between provinces; not everyone was insured. Despite challenges, South African insurers remained wellcapitalised and attentive to policyholders. Integrating CI and analytical technologies could enhance the flexibility of prevention, risk management, and product design. : COVID-19 requires digital transformation and CI for South African insurers' competitiveness. Integrating artificial intelligence (AI), big data (BD), and CI enhances value, efficiency, and risk assessments. Contribution: This study highlights the importance of integrating CI strategies and related technologies into South African insurance firms' operations to aid in their recovery from the COVID-19 crisis. It addresses a research gap and adds to academic knowledge in this area.

The contact center industry is one of the world's fastest expanding, and it has become a vital basis for businesses communicating with clients, whether through information sharing (inbound) or telesales (outbound). The goal of a contact center is to handle existing and future client queries, product support, and regular transactions. Objectives: The purpose of the article was to examine the effectiveness of ICT in improving service delivery at the public sector contact centre and to determine the non-technical and technical factors that influence the effectiveness of the contact centre service delivery. Methods: This article adopted a quantitative approach, using a survey questionnaire to solicit data from respondents. Convenience sampling method was deemed fit to sample contact centre agents and team leaders and managers in the contact centre of the Department of Home Affairs. Quantitative data were analysed using the Statistical Package for the Social Sciences (SPSS). Results: Both the literature review and the empirical results revealed that the role of effective technology in service delivery has a significant influence on the quality-of-service results. The findings support the notion that many service failures are caused by a lack of technology training for employees. It is concluded that the use of technology in the contact centre has significantly altered how employees perform their roles and responsibilities. The study found that training on new technological systems can help with service delivery.

Background: The study argues that managing tacit knowledge (TKM) would reduce small-and medium-sized enterprises (SMEs) operational discontinuity and knowledge loss in KwaZulu-Natal (KZN) province, South Africa. Objectives: The article examined the strategies put in place by SMEs for tacit knowledge management (TKM) practices and to develop a framework that will promote TKM for SMEs. Method: The study adopted a quantitative research method and targeted 326 SMEs using Google Forms. One hundred and eighty (180; 55.2%) useful responses were obtained and analysed using the Statistical Package for Social Sciences. Results: Most of the SME owners are aware and affirmed that there is a particular tacit knowledge that is of importance to business. The most common methods of capturing tacit knowledge among SMEs are monitoring, practical sessions, in-house training programmes, and brainstorming. Tacit knowledge is shared during meetings (such as project teams) and when dialoguing. The study also revealed that electronic files in computers are the major tools for storing the collected tacit knowledge. Conclusion: The study concluded that TKM among SMEs in KZN required improvement and recommended improving teams and informal networks and making information and communication technology tools available to preserve tacit knowledge. The SMEs that can afford it can consider employing the services of consultant knowledge management officers to conduct periodic knowledge audits to identify knowledge gaps for proactive solutions. Contribution: The study contributed to knowledge management, tacit knowledge, explicit knowledge, and TKM.

Background: In a competition for scarce resources, higher education institutions in developing countries have lost to other priorities. The article examines specific barriers to innovation in the higher education context. A thorough understanding and removal of these impediments paves a way to innovation in developing countries, specifically Zimbabwe. Objectives: Firstly, the study sought to evaluate the barriers to innovation in higher education and secondly recommend strategies to improve the innovation capabilities of the institutions. Method: A survey strategy was adopted to collect data from 240 purposefully selected academics at four state universities in Zimbabwe with a 66.6% response rate. The results indicate that the lack of funding for research is the biggest barrier to innovation in higher education with a 46% representation. Along the same spectrum, the lack of incentives is also another barrier with an account of 21% of the participants who participated. The organisational structure is also a pertinent barrier with 24% representation. Lastly, the organisational culture accounts 9% of the participants. Adequate resource allocation and funding is crucial to the success and transformation of the higher education system. Implementing policies that align with the strategic goals of the institutions is imperative to bring about innovation not only in Zimbabwe but also in other developing countries too. Contribution: Higher education institutions should provide adequate funding for research and reassess their organisational cultures and structures for them to be on the cutting edge.

The rise of fintechs has improved many aspects of financial services and has enhanced financial products, improved access, reduced prices of financial services and brought convenience for consumers. South Africa is also experiencing an increase in these technologies. Despite this increase and benefits, their adoption is disappointingly low. Therefore, it is essential to understand the views of consumers and the extent to which they are adopting fintech. Objectives: This study aimed to investigate factors influencing consumers to use fintechs in South Africa. The first objective was to investigate the factors influencing consumers to use digital-only banks in South Africa. The second objective was to determine if perceived convenience, ubiquity, perceived costs, perceived risk, perceived trust, facilitating conditions and self-efficacy affect fintechs adoption. Method: An online survey was conducted among 120 bank customers. SPSS 28 and Amos 27 were used for data analysis. Results: Facilitating conditions, perceived trust, convenience and ubiquity, self-efficacy, perceived costs and perceived risk were the key determinants for the adoption of fintechs. Facilitating conditions, perceived trust, convenience and ubiquity and selfefficacy have a positive relationship with adopting fintechs, while perceived costs and perceived risk negatively affect the adoption of fintechs. The study's findings will help financial institutions in South Africa develop behaviour change strategies that will assist consumers in adopting fintechs. This research contributed to developing a digital-only bank adoption framework for South Africa. This framework will help financial institutions create an environment encouraging and enabling more customers to adopt fintechs.

This research aims to investigate your perceptions on the citizen centric of the egovernment. In this survey, electronic government (e-government) refers to the use of information and communication technologies (ICT) in government activities for creating a better value for citizens. Thus, e-government includes electronic public service delivery (through websites, e-services, call centers), use of ICT in public organizations for internal administration and the use of ICT to enhance various socially desirable outcomes such as trust, equity, development of citizens, environmental sustainability and so forth. Part I : demographic information Part II : your public values about various e-government initiatives Your assistance is requested in anonymously answering the questions. Your responses will be strictly confidential. Thank you in advance.