PurposeThe aim of the research reported here was to determine how Lithuanian citizens engaged in information-seeking behaviour in response to the stress caused by the Russian invasion of Ukraine.Design/methodology/approachAn interview survey was designed, using a semi-structured interview schedule. A convenience sample of 21 participants was obtained and the interviews lasted between 20 and 70 min. The schedule design was guided by the transactional theory of stress and coping and employed the Perceived Stress Scale.FindingsA majority of participants experienced moderate to high levels of stress associated with the war in Ukraine. Information seeking and discussing information found with family members and friends played a significant role in helping to moderate stress. Most of the participants understood more than one language and, consequently, were able to compare local information sources with international sources. Only five participants were active users of social media, the rest were critical of these sources. All participants valued those sources they believed to be reliable and truthful.Research limitations/implicationsThe small convenience sample of educated urban participants limits generalizability but provides indicative findings for future investigations into information behaviour during prolonged international conflicts.Practical implicationsThe study highlights the importance of media literacy in managing psychological stress during geopolitical tensions, demonstrating how strategic information seeking and social support can serve as effective coping mechanisms.Social implicationsThe research reveals psychological impacts of war beyond direct conflict zones, illustrating how communities develop collective emotional resilience through informed, critically engaged information practices.Originality/valueThe study provides unique insights by examining war-related stress in a neighbouring country not directly experiencing conflict, applying stress-coping theory to understand intricate information-seeking behaviours during a geopolitical crisis.

PurposeThis study explores multilingual information transitions experienced by migrant families, examining the factors that shape these transitions from the lens of information behavior. The research focuses on understanding how migrant families navigate and adapt to new information landscapes while integrating multiple languages into their daily lives.Design/methodology/approachThis study used a qualitative phenomenological approach, conducting 16 in-depth interviews with migrants from diverse linguistic backgrounds to explore their experiences managing multilingual information. The analysis employed content analysis according to Moustakas (1994).FindingsFindings reveal that migration prompts multilingual information transitions in daily routines, inter-familial interactions and extended family and community engagements. These transitions are shaped by factors such as the need to preserve the family heritage, maintain native language use as well as build and sustain relationships across linguistic boundaries. Migrant families adjust their information practices to navigate multilingual challenges, influencing their communication, documentation and connections with family and community.Originality/valueThe study presents a theoretical model that illustrates the interactions between information transitions and the factors influencing them, providing new insights into how multilingualism shapes family information behavior in the context of migration.

PurposeThis paper aims to explore the relevance of theoretical developments from critical disability studies to information practices scholarship, particularly that which is attuned to how systems of power and inequality create barriers to information. More specifically, this paper aims to interrogate the solutionist ethos that underlies the narrow focus on information access within research concerning information practices and marginalization.Design/methodology/approachThe paper follows a critical interpretation synthesis (CIS) review format, which aligns with the overarching interpretivist research objectives. The CIS review method opens up modes of interdisciplinary analysis that question dominant narratives and assumptions within the literature. In the paper, several concepts from critical disability studies are discussed due to their relevance to key concerns of information practices research. These include the political/relational model of disability, bodymind and crip politics. The theoretical framework of political/relational information access outlined in this paper connects and draws comparisons between the above concepts.FindingsThe paper develops the political/relational model of information access, which interrogates dominant narratives that situate information as a resolve for marginalization. Extending insights from critical disability studies and activism, the framework underscores how access to information and information more broadly are sites of collective contestation that are constantly in flux. Political/relational information access situates information and access as political and relational entities through which to collectively refuse the hierarchies of value and normalizing logics attached to them.Originality/valueThe connections between critical disability studies and information practices research have been previously underexplored. The literature review develops the political/relational model of information access, which extends insights from critical disability studies to the growing areas of critical inquiry within information practices scholarship and library and information science research more broadly.

PurposeThis paper aims to address the challenges faced by the cheese industry, particularly concerning the preservation and transfer of traditional cheesemaking knowledge. It emphasises the need for innovative solutions in sustainably managing knowledge and skills amidst changing demographic and technological landscapes.Design/methodology/approachOur approach consists of developing and implementing a digital tool, the cheese eK-Book, which is designed to capture, structure and disseminate cheesemaking knowledge. This tool is based on a semantic network and is accessible via smartphones and tablets and aims to facilitate continuous learning, knowledge transfer and collaboration across diverse stakeholders in the cheese production sector.FindingsThe study highlights several critical findings. Traditional cheesemaking knowledge is currently at risk due to a number of factors, including the ageing of skilled workers, a lack of succession planning and pressures from globalisation and industrialisation. The European dairy sector is evolving towards more specialised and automated production, requiring a skilled workforce capable of adapting to these changes. There is a significant gap between traditional cheese makers and research institutions, hindering the adoption of new technologies and best practices. The cheese eK-Book offers a promising solution to these challenges by preserving knowledge, supporting continuous learning and enhancing collaboration between industry stakeholders and educational/research institutions. The tool facilitates access to scientific knowledge, promotes work–life balance by offering a range of flexible learning opportunities and supports tailored training programmes based on individual users’ needs.Originality/valueThis article contributes original insights by proposing a comprehensive digital solution tailored to the specific, current needs of the cheese industry. By integrating modern technology with traditional knowledge, the cheese eK-Book not only preserves expertise but also fosters innovation and sustainability within the sector. It bridges the gap between practical cheesemaking skills and contemporary scientific understanding, addressing critical challenges such as knowledge retention, succession planning and workforce development in a rapidly evolving industry landscape. The strength of the Cheese eK-Book lies in its capacity to communicate knowledge, traditions and teachings across generations. This transfer of knowledge and skills plays a crucial role in preserving heritage and fostering connections across different generations within a community.

PurposeThis paper considers the implications of not knowing – hypocognition – the lack of a cognitive or linguistic representation of a concept, algorithms, held by librarians responsible for programs of information literacy in universities in NSW, Australia.Design/methodology/approachA practice-based study of university librarians and their role in the development of algorithmic literacy, using semi-structured interviews and thematic analysis, showed that they had limited socio-technical knowledge of algorithms.FindingsNot knowing led most participants to anthropomorphise algorithms, including those found in search engines such as Google, sometimes explaining them as something mysterious, although they were aware that the algorithms were gathering data about them and their online interactions. Nonetheless, they delegated responsibility for online activities. These online interactions were not presented in system terms, but often could be interpreted as examples of Goffman’s civil inattention, a social norm used in interactions with strangers, such as fellow passengers. Such an understanding prevented the development of robust algorithmic literacy.Social implicationsWith technologies disrupting social norms, algorithms cannot be considered strangers who understand such civility; instead, metaphorically and practically, they rudely rummage through wallets and phones. Acknowledging the implications of the reliance on socio-cultural understandings of algorithms and their anthropomorphic representations for explaining online system-based interactions can present new ways for developing algorithmic literacy.Originality/valueThis study suggests that the links between hypocognition and the anthropomorphising of algorithms can undermine the development of knowledge and skills in information and digital literacies.

PurposeThe aim of this study is to contribute to extended knowledge about the role of standardization of university library operations and its consequences.Design/methodology/approachThis research employs a practice-theoretically oriented analysis method with a focus on documents. The Chilean standards for university libraries, which are in focus, are conceptualised as a site that encompasses those who drafted them and librarians who are expected to follow them. The study can be termed a document ethnography, which in this case includes the methods of interviewing and document analysis.FindingsWhereas commonalities among libraries are in focus for the drafters, librarians are foregrounding context-related particularities and local practices. This results in a collision between different purposes and interests regarding how to use standards. The librarians perceive that standards are primarily intended for management and that they provide little support for everyday work. In accordance, to librarians, the work done by people in managerial positions regarding standards often seems opaque or obscured. Furthermore, for librarians, even though standards are ubiquitous, they are not visible in the daily work.Originality/valueThe document ethnography as a research approach is drawn from the field of science and technology studies and has not previously been used in library research. Standards for university libraries have not been studied in this way before, either in Chile or elsewhere. The study has contributed to making “the dark sides of standards” within the Chilean academic library landscape visible.