The VISUAL ADMIN project aims at creating an eGovernment solution that makes easier for citizens and businesses to interact with administration. Considering administration activities from the perspectives of both customers (citizens and businesses) and administrations, VISUAL ADMIN intends to provide citizens and businesses with an global online view on information relevant to them. It also intends to organise the flow of information between administration services for handling customers' cases, and to act as a portal for getting access to relevant online information services. The current paper focuses on the requirements identified in the early months of the Project and presents the rationale of the platform under development.