Purpose This study explores the development of a library website using the Wix AI Site Generator. It emphasizes the potential of artificial intelligence (AI) to assist library professionals in developing an accessible and user-friendly website without the need of technical knowledge. This study describes the step-by-step process of generating a prototype website with the prompts and refining it through the regeneration process. The purpose of this work is to illustrate how AI-driven tools can make website development easier for libraries and support them in building a strong digital presence suited to modern requirements. Design/methodology/approach Wix AI tool has been used to create a library website. Findings The study found that the Wix AI Site Generator enables library professionals to create a user-friendly website without any technical expertise. Originality/value It is novel idea to create a library website with the integration of AI.

Purpose The purpose of this paper is to examine how agentic artificial intelligence may influence the future of library services. It discusses the nature of agentic systems, how they are evolving, what other sectors are learning from their use and what librarians should consider as these tools become more common. Design/methodology/approach This paper uses a conceptual and narrative design. It draws on current discussions to provide an informed reflection on the development of agentic artificial intelligence and its implications for library services. Findings This paper finds that agentic artificial intelligence is shifting from simple response-based technologies to systems that can interpret situations, initiate tasks and adjust their behaviour. Evidence from other sectors shows that agentic systems can support decision-making, reduce routine work and improve co-ordination when used with appropriate oversight. For libraries, these developments suggest opportunities for more responsive services, new forms of user support and enhanced workflow management. Originality/value To the best of the author’s knowledge, this paper is one of the early practice-focused reflections on agentic artificial intelligence within a library context. The discussion in this paper supports planning by providing opportunities and challenges associated with the integration of agentic systems in library environments.

Purpose Left-behind libraries face significant challenges in technology adoption, digital infrastructure and service modernization, often due to limited resources, outdated technology and inadequate digital literacy. This study aims to explore the characteristics of left-behind libraries, including limited access to digital resources, insufficient funding and difficulties adapting to remote or hybrid service models. A case study of the Akinbo Adesomoju Library at Olusegun Agagu University of Science and Technology in Nigeria highlights the challenges and potential solutions. Design/methodology/approach Online questionnaire was used to elicit response from staff of the library. The results were analyzed and presented using simple percentages and mean. Findings Technology and infrastructure are limited while funding is not so adequate in the library. Recommendations are made for bringing up the library to current trends of 2025 and projecting the outlook beyond the trending year. Originality/value This study concludes by discussing current trends and responses aimed at bridging the gap between technology-driven libraries and those lagging behind. It emphasizes the importance of targeted training, inclusion in digital networks and adoption of open-source solutions to achieve equitable information access in the digital age.

Purpose This paper aims to examine the low adoption of effective e-book management systems within Nigerian university libraries, despite technological advancements. It highlights the transformative potential of the Calibre application and discusses the need to overcome key barriers to its implementation. Design/methodology/approach A qualitative assessment was carried out to identify challenges hindering the deployment of Calibre, including limited staff expertise, infrastructural shortcomings and low user awareness. Strategic recommendations are proposed to promote adoption and improve digital resource management. Findings The study shows that the poor uptake of e-book management systems has led to underused in academic content, restricted access and disengagement among users. Solutions such as capacity-building workshops, increased ICT funding, collaborative policy frameworks and supercentre design can substantially improve digital access and operational efficiency. Originality/value This research presents Calibre as a practical, open-source solution to transform digital service delivery in Nigerian academic libraries. It offers actionable strategies that align with educational standards and foster inclusive distribution of information within the digital environment.

Purpose This follow-up series of columns aims to examines how the author’s original predictions have evolved where they were right, where they were surprised and what new insights have emerged from two years of rapid artificial intelligence (AI) development. Design/methodology/approach Themes from the previous column were examined against new facts to identify and refine a framework for helping to navigate the future of AI. Claude Sonnet 4 was used to help with copy-editing. Findings The column reinforces several crucial points. First, understanding how these systems create experiences that feel intelligent, authoritative and engaging even when they are none of these things becomes more critical as these systems become more compelling and ubiquitous. Second, a role in helping users navigate this landscape while maintaining critical thinking about sources and authority is not diminishing, but becoming more essential, even if it is increasingly challenging to see how users understand this value is ensured. Finally, the need for scenario planning and flexible thinking about AI’s future applications has only grown as the technology’s unpredictability has been repeatedly demonstrated. Originality/value Assist information professionals in understanding developments in AI after having the author’s initial framework tested by time.

Purpose This paper aims to examine the impact of artificial intelligence (AI)-enabled read-aloud technologies on contemporary reading practices and library services. It conceptualises how these tools enhance accessibility, influence user behaviour and extend the professional responsibilities of librarians. Design/methodology/approach Adopting a conceptual approach, the study draws on peer-reviewed, Scopus-indexed literature and synthesises comparative and thematic evidence. Three original tables present structured insights into the core features of leading AI read-aloud tools, changing patterns of reader engagement, and emerging librarian roles in AI-driven environments. Findings The study highlights that AI read-aloud tools foster inclusive access by supporting users with disabilities, enabling multitasking, and promoting auditory learning. These technologies are shifting interaction from text-centred reading toward voice-based content engagement. Consequently, librarians are expected to take on expanded responsibilities in training, technical mediation, and digital content facilitation. The accompanying tables reinforce these findings by mapping tool capabilities, behavioural shifts, and role transformations. Originality/value This paper offers a conceptual framework for situating AI read-aloud technologies within library and information science. It addresses a gap in the literature by combining conceptual analysis with structured evidence, providing practical implications for librarians, educators and policymakers.

Purpose The purpose of this paper is to highlight the immense potential of holographic reference services (HRS), its impact, efficacy and quality of service delivery for Caribbean libraries. Design/methodology/approach A non-empirical, exploratory approach, which involved a critical review of existing literature on emerging global practices using holographic technology within libraries and academic institutions, was used. Findings The research highlighted the untapped potential of holographic technology on reference services and by extension Caribbean libraries. Research limitations/implications This research focused primarily on HRS and the impact that they will have on Caribbean libraries. It also highlighted the potential for greater inclusion of a more diverse user base, allowing seamless access for users who are differently abled. Originality/value To the best of the authors’ knowledge, this study is first of its kind in the Caribbean and is poised to revolutionize reference service and how it is offered to users. It also boasts the potential for greater efficacy due to its ability to be directly connected to the respective electronic library catalogues, databases and other online platforms.

Purpose The purpose of the 10th International Conference on ICT for Sustainable Development (ICT4SD) conference was to advance the integration of information and communication technologies (ICT) into sustainable development practices, with a special focus on the library and information science (LIS) sector. It aimed to provide a global platform for researchers, practitioners, policymakers and industry leaders to exchange knowledge, showcase innovations and explore collaborative solutions. By highlighting areas such as smart libraries, artificial intelligence (AI)-driven metadata management, open access repositories and ICT-enabled community services, the event sought to empower institutions, bridge digital divides and promote equitable access to information as a core driver of the sustainable development goals (SDGs). Design/methodology/approach The design/methodology/approach of the (ICT4SD, 2025) conference centered on a multi-format, interdisciplinary engagement combining keynotes, plenary panels, technical paper presentations, workshops and networking sessions. A peer-reviewed paper submission process ensured high-quality research contributions from diverse countries. Sessions were thematically curated to align with the conference’s focus on ICT for sustainable development, with dedicated tracks for LIS innovations. Interactive elements, including live demonstrations, group discussions and collaborative roundtables, encouraged knowledge exchange between librarians, technologists, policymakers and industry experts. Visual data presentations, awards ceremonies and case studies further enhanced the practical and experiential learning outcomes for participants. Findings The findings from (ICT4SD, 2025) highlight that integrating ICT into the LIS sector significantly advances SDGs. Smart library initiatives using Internet of Things (IoT) improved energy efficiency and user experience, while AI-driven metadata tools streamlined cataloging and enhanced discovery services. Open-access digital repositories, such as the NDLI, demonstrated measurable impact in expanding equitable access to educational resources. International case studies revealed that ICT-enabled libraries foster digital inclusion, community development and cross-border research collaboration. The conference underscored the importance of ethical AI use, policy support and partnerships, affirming libraries’ evolving role as innovation hubs in the digital age. Originality/value The originality and value of (ICT4SD, 2025) lie in its unique integration of sustainable development discourse with cutting-edge ICT applications in the LIS domain. By combining global best practices, live technology demonstrations and interdisciplinary dialogue, the conference offered fresh insights into how libraries can leverage IoT, AI and open access platforms to drive inclusive knowledge societies. It provided a rare platform where librarians, technologists, policymakers and industry innovators collaboratively shaped future-ready solutions. The event’s emphasis on ethical, accessible and sustainable ICT use positions it as a pioneering model for fostering innovation and equity within global information ecosystems.

Purpose This paper aims to present a practical case study from the University of Nairobi Library, outlining the efforts to enhance digital inclusion for Students with Disabilities (SWDs). This study focused on three key areas of support: interdepartmental collaboration, financial investment in accessibility and staff training. Through a direct survey of SWDs and interviews with library and disability services leaders, the authors identified practical challenges and opportunities. This paper shares the findings and offers actionable recommendations for academic libraries aiming to create genuinely accessible digital environments, drawing on real-world experiences from a major Kenyan institution. Design/methodology/approach This study used a practical, user-centered case study approach at the University of Nairobi Library. Data was gathered through a direct survey administered to SWDs to capture their experiences and perspectives on digital resource accessibility. In-depth interviews were conducted with three key personnel: the University Librarian, the Systems Librarian and the Director of Disability Services. This dual approach provided a comprehensive understanding of digital inclusion from both the user’s standpoint and the institutional, administrative and technical perspectives, allowing for the identification of practical challenges and opportunities. Findings The assessment revealed that, although a willingness to cooperate exists, interdepartmental collaboration on digital accessibility is primarily informal and reactive, resulting in fragmented efforts and student confusion regarding support. Funding for accessibility initiatives is inconsistent and insufficient, resulting in outdated assistive technologies and limited accessible content. Furthermore, library and IT staff demonstrate a clear need for specialized training in assistive technologies, Universal Design principles and Web Content Accessibility Guidelines (WCAG) standards, impacting their ability to provide comprehensive and proactive support to SWDs. Research limitations/implications This study, being a single-institution case study at the University of Nairobi Library, inherently limits the generalizability of its findings to other academic libraries, particularly those in different socio-economic contexts or with varying institutional structures. While the findings offer valuable insights into a major Kenyan institution, direct replication of all recommendations might require adaptation elsewhere. However, the detailed exploration of challenges such as fragmented collaboration, insufficient funding, training gaps and the practical, actionable recommendations provides significant implications for academic libraries in similar resource-constrained environments globally. The user-centered approach emphasizes the crucial need to integrate student perspectives to improve digital inclusion efforts genuinely. Future research could explore multi-institutional comparative studies to validate and broaden these findings. Practical implications This study provides actionable steps for academic libraries to enhance digital inclusion genuinely. Libraries should formalize interdepartmental collaboration through dedicated task forces and embed accessibility in all digital resource procurement. Crucially, securing a consistent and protected budget for assistive technologies, content conversion and accessible resources is vital. Finally, mandatory, ongoing staff training in Universal Design, WCAG and disability awareness will equip staff to provide effective and proactive support, directly improving the learning experience for SWDs. Social implications Successfully implementing digital inclusion as outlined in this study extends beyond mere compliance; it fosters a more equitable and inclusive educational environment. By addressing accessibility gaps, the University of Nairobi Library empowers SWDs to participate fully in academic life, reducing feelings of marginalization and enhancing their self-reliance and academic success. This promotes a societal shift toward valuing diversity and ensuring equal opportunities for all individuals, ultimately contributing to a more inclusive and productive citizenry in Kenya and beyond. It also serves as a model for other institutions to champion social equity. Originality/value This case study offers significant originality and value by providing a rare, practical and in-depth examination of digital inclusion efforts at a major public university in a developing country context, specifically, the University of Nairobi Library in Kenya. Unlike theoretical discussions, it draws on real-world experiences from both SWDs and key institutional staff. The direct identification of specific, actionable challenges (informal collaboration, inconsistent funding and training gaps) and the subsequent provision of concrete recommendations make this a convenient and valuable resource for academic libraries globally, especially those facing similar resource constraints and aiming to move from policy to tangible, impactful implementation.

Purpose This paper aims to examine the potential use of generative artificial intelligence (Gen AI) to enhance digital communication in libraries, with a particular emphasis on social media content creation. It seeks to identify emerging opportunities, explore key challenges and address ethical and institutional considerations related to the adoption of Gen AI in outward-facing communication practices. Design/methodology/approach The study draws on a combination of literature review and practitioner insights from a 2025 workshop hosted by the Librarian Empowerment Division of the Jakarta Public Library. It highlights how librarians are using Gen AI tools to generate posts, captions and visuals for social media, and presents selected examples and reflections from their experiences. Findings Gen AI tools enable libraries to produce social media content more efficiently, particularly in contexts with limited human or technical resources. However, their adoption also reveals challenges such as graphic inconsistencies, copyright ambiguity and ethical concerns. A key issue identified is the absence of clear institutional policies to guide responsible use. In addition, uneven levels of digital competence among staff may hinder experimentation and broader implementation. Originality/value This study contributes to the evolving discourse on AI adoption in libraries by focusing specifically on the underexplored area of Gen AI use in social media communication. It provides a contextualized account of how Indonesian libraries are beginning to apply Gen AI tools for creating public-facing content on social media platforms. By documenting early practices and institutional responses, the paper highlights both the creative possibilities and operational challenges of using AI in library outreach strategies.