User Experience Of Website Research Articles

Blended and Collaboration-Based Learning Management Model to Enhance Mobile Website User Experience (UX) Design Skills

This study presents a collaborative learning model designed to enhance mobile website design skills with a focus on user experience (UX). The model, assessed by nine experts across utility, feasibility, propriety, and accuracy, demonstrates high-quality scores, reflecting substantial agreement and effectiveness. Specific strengths include the model’s adaptability to the curriculum (4.56) and its applicability to university students (4.44). Areas for improvement, with mean values of 3.89, highlight opportunities for refinement, particularly in the appropriateness of learning processes and the precision of details within activities. Synthesizing steps from cooperative, blended, and Project-Based Learning, the model aligns with Stufflebeam’s framework, emphasizing high feasibility, utility, propriety, and accuracy. Comparative insights with previous research validate its strength across diverse educational contexts. The model’s success, proven through evaluation and refinement, carries significant implications for education by enhancing both technical skills and a holistic understanding of user experiences in mobile web design. Despite acknowledged limitations, the collaborative learning model invites continued exploration and adaptation, ensuring its relevance in the evolving landscape of educational practices.

Analysis the Level of Experience of Technology Users’ Perspectives on LinkedIn Websites

LinkedIn is a web-based application that can be used by job seekers, both new users and professional users. LinkedIn website is not only used by job seekers but can be used for various other activities. Application user experience is a major assessment of the quality of the software. LinkedIn website user experience can be seen by measuring the website using several aspects. This research aims to analyze the website user experience using the User Experience Questionnaire (UEQ) method. Measurement using the UEQ method is seen by using six aspects of the measurement scale, namely attractiveness, clarity, efficiency, accuracy, stimulation and novelty. Data collection in the study was carried out using a questionnaire given to 41 respondents totaling 26 questions. The questionnaire data will be processed using UEQ Data Analysis Tools. The results of UEQ measurements with benchmark comparisons show four aspects that are in the below average category, namely attractiveness, efficiency, stimulation and novelty. While two aspects are in the bad category, namely clarity and accuracy. So it is necessary to develop and improve the LinkedIn website by developers related to aspects that are in the bad category. The two bad aspects have a value of 0.58 for the clarity aspect and 0.53 for the accuracy aspect.

Conversational AI and Chatbots: Enhancing User Experience on Websites

This research paper explores the transformative potential of conversational AI and chatbots in enhancing website user experience (UX). It addresses two key research questions: How do these technologies improve user engagement and satisfaction on websites, and what are the primary challenges in implementing them, along with effective solutions. The study examines case studies across diverse industries, including e-commerce, travel, healthcare, and finance, to gain insights into the underlying technologies powering conversational AI and chatbots, such as natural language processing (NLP), natural language understanding (NLU), and machine learning techniques. The paper highlights the significant benefits of integrating conversational AI and chatbots into websites, including providing personalized assistance, streamlining complex processes, ensuring 24/7 availability, and enhancing accessibility for users. However, the study also addresses the key challenges faced in implementation, ranging from handling ambiguity and context in natural language processing to ensuring data privacy and security, managing user expectations, and the need for continuous improvement and training. The research proposes solutions to these challenges, such as employing advanced NLP algorithms, robust API management tools, and establishing user feedback loops. Ethical considerations, including data privacy and addressing biases in AI responses, are also explored, emphasizing the importance of robust encryption, adherence to data privacy regulations, and advanced access control mechanisms. The paper concludes by providing a comprehensive overview of the current state and future directions of conversational AI and chatbots in enhancing website user experience, exploring emerging trends such as multimodal interactions, contextual awareness and personalization, integration with IoT devices, and the development of emotional intelligence and empathy in chatbots.

Construction and Ranking of Usability Indicators for Medical Websites Based on Website User Experience

In the era of digitalization, medical websites have rapidly expanded their healthcare market share due to their convenience. However, with this user-base expansion, issues with poor user experience have surfaced. To address this, we developed and ranked usability indicators for medical websites, aiming to improve their design and development from a user experience perspective, thereby improving user satisfaction and the website’s usability. Initially, we reviewed the relevant literature and summarized 30 usability indicators. Subsequently, we formed a Delphi panel of 20 experts and preliminarily identified 24 usability indicators through the Delphi survey method. Using data from 300 valid user surveys, we applied the Exploratory Factor Analysis (EFA) method to categorize these 24 indicators into four groups. Finally, we assessed the relative importance and priorities of these indicators using the Analytic Hierarchy Process (AHP) method. The results showed that, in terms of criterion layer weight priorities, Trust and Security (0.5494), Basic Performance (0.2710), and Features and Technology (0.1355) exhibited higher proportions. For the solution layer, Property Protection (0.1894), Credibility (0.1852), Privacy Protection (0.1194), Effectiveness (0.0932), and Findability (0.0579) exhibited higher weight proportions. The findings of this study will assist in future usability assessments and enhancements of medical websites. By optimizing the usability, we can both advance the digitalization of medical websites and improve the usability of medical websites, and enhance the service experience and satisfaction of your users.

Assessing web 2D user interface experiences in mixed reality

Mixed Reality (MR) technologies have the potential to revolutionize how we interact with various fields, such as medicine, education, and communication. However, existing studies have not comprehensively investigated the overall performance of 2D user interfaces (UIs) in 3D spaces. There are gaps and questions that have not been properly addressed in the transition from 2D to 3D UIs. To investigate this, we design an experiment with 80 participants to evaluate the 2D UI user experience on MR platforms. Our study reveals that compared with desktop devices, the website user experience on MR platforms leads to poorer learning performance. One-to-one interviews with participants reveal issues with both the hardware field of view and color definition, as well as the UI. Based on these findings, we propose that a generalized and optimized 3D UI would reduce control difficulties and improve the learning experience provided by MR platforms. Our study provides critical data that can be used to enhance 3D UIs on MR platforms.

PENILAIAN EFEKTIVITAS INSTRUMEN UNTUK EVALUASI UI/UX WEBSITE SISTEM INFORMASI AKADEMIK UNIVERSITAS SANGGA BUANA

A research instrument is used to gather data or measure objects in a research study. The main objective of this research is to assess the credibility and consistency of the research tool designed to evaluate the user interface (UI) and user experience (UX) of the Academic Information System website at Universitas Sangga Buana. This research instrument takes the form of a questionnaire consisting of 20 questions, which were formulated based on five out of the ten heuristic evaluation principles. The results of the validity assessment indicate that all the questions included in the questionnaire are indeed valid. This determination is made by comparing the calculated R-value with the table R-value, which exceeds the threshold of 0.374. The reliability test demonstrates that the research instrument can be considered reliable. This conclusion is drawn from the Cronbach's Alpha coefficient, which surpasses the acceptable minimum value of 0.6 and reaches an impressive 0.944. Based on the positive results from both the validity and reliability assessments, it can be confidently concluded that this research instrument successfully meets the required criteria. Therefore, it is highly suitable for measuring the performance of the UI and UX of the Academic Information System website at Universitas Sangga Buana. This instrument offers a reliable and valid means of gathering essential data to assess and enhance the user interface and user experience of the website, thereby contributing to its overall effectiveness and usability).

Acceptability and use of an online health priorities self-identification tool for older adults: A qualitative investigation

ObjectiveTo examine the use of a web-based, self-directed health priorities identification tool for older adults with multiple chronic conditions (MCCs). MethodsWe recruited a gender- and racially-diverse, highly educated sample of older adults with MCCs to engage with our My Health Priorities tool, then complete a semi-structured interview. Thematic analysis was used to examine interview transcripts. ResultsTwenty-one participants shared perspectives on the acceptability and use of the tool. Three themes (with eleven subthemes) were generated to describe: website user experience feedback, the content of the health priorities identification process, and the tool's capacity to empower communication and decision making. ConclusionParticipants found this tool acceptable and easy to use, describing a variety of benefits of the priorities self-identification process and offered suggestions for refinement and broader implementation. Older adults with limited internet navigation abilities or misconceptions about the self-directed process may benefit from clinicians clarifying the purpose of the process or initiating priorities-aligned discussions. InnovationThis novel tool can help older adults with MCCs define what matters most for their health and healthcare, informing a variety of health decisions. This tool may enable and motivate patients to lead health priorities decision-making discussions with clinicians and care partners.

Website user experience model: testing on journalists

This research aimed to analyse the components of the website user experience (WUX) and the influence of WUX on brand trust. Another objective was to build a WUX model from the perspective of journalist users. This research approach was quantitative with an online survey method. The research sample was 300 journalists. Partial least square-structural equation modelling (PLS-SEM) was used for data processing techniques and hypothesis testing. This research found two alternative WUX models. The first alternative WUX model showed a significant relationship between WUX (with six components in WUX) to brand trust. The second alternative WUX model showed a meaningful relationship between access speed, user value, user's emotion (three components in the WUX framework that were treated as variables) to brand trust. Of the two models, this research recommended the first alternative WUX model because the components of WUX were better and more complex.

Website user experience model: testing on journalists

Website user experience model: testing on journalists

Fog-Based CDN Framework for Minimizing Latency of Web Services Using Fog-Based HTTP Browser

Cloud computing has been a dominant computing paradigm for many years. It provides applications with computing, storage, and networking capabilities. Furthermore, it enhances the scalability and quality of service (QoS) of applications and offers the better utilization of resources. Recently, these advantages of cloud computing have deteriorated in quality. Cloud services have been affected in terms of latency and QoS due to the high streams of data produced by many Internet of Things (IoT) devices, smart machines, and other computing devices joining the network, which in turn affects network capabilities. Content delivery networks (CDNs) previously provided a partial solution for content retrieval, availability, and resource download time. CDNs rely on the geographic distribution of cloud servers to provide better content reachability. CDNs are perceived as a network layer near cloud data centers. Recently, CDNs began to perceive the same degradations of QoS due to the same factors. Fog computing fills the gap between cloud services and consumers by bringing cloud capabilities close to end devices. Fog computing is perceived as another network layer near end devices. The adoption of the CDN model in fog computing is a promising approach to providing better QoS and latency for cloud services. Therefore, a fog-based CDN framework capable of reducing the load time of web services was proposed in this paper. To evaluate our proposed framework and provide a complete set of tools for its use, a fog-based browser was developed. We showed that our proposed fog-based CDN framework improved the load time of web pages compared to the results attained through the use of the traditional CDN. Different experiments were conducted with a simple network topology against six websites with different content sizes along with a different number of fog nodes at different network distances. The results of these experiments show that with a fog-based CDN framework offloading autonomy, latency can be reduced by 85% and enhance the user experience of websites.

Applying Implicit Association Test Techniques and Facial Expression Analyses in the Comparative Evaluation of Website User Experience.

This research project has the goal to verify whether the application of neuromarketing techniques, such as implicit association test (IAT) techniques and emotional facial expressions analyses may contribute to the assessment of user experience (UX) during and after website navigation. These techniques have been widely and positively applied in assessing customer experience (CX); however, little is known about their simultaneous application in the field of UX. As a specific context, the experience raised by different websites from two well-known automotive brands was compared. About 160 Italian university students were enrolled in an online experimental study. Participants performed a Brand Association Reaction Time Test (BARTT) version of the IAT where the two brands were compared according to different semantic dimensions already used in the automotive field. After completing the BARTT test, the participants navigated the target website: 80 participants navigated the first brand website, while the other half navigated the second brand website (between-subject design). During the first 3 min of website navigation, emotional facial expressions were recorded. The participants were asked to freely navigate the website home page, look for a car model and its characteristics and price, use the customising tool, and in the end, look for assistance. After the website navigation, all the participants performed, a second time, the BARTT version of the IAT, where the two brands were compared again, this time to assess whether the website navigation may impact the Implicit Associations previously detected. A traditional evaluation of the two websites was carried on by means of the classic heuristic evaluation. Findings from this study show, first of all, the significant results provided by neuromarketing techniques in the field of UX, as IAT can provide a positive application for assessing UX played by brand websites, thanks to the comparison of eventual changes in time reaction between the test performed before and after website navigation exposure. Secondly, results from emotional facial expression analyses during the navigation of both brand websites showed significant differences between the two brands, allowing the researchers to predict the emotional impact raised by each website. Finally, the positive correlation with heuristic evaluation shows that neuromarketing can be successfully applied in UX.

Toward a purposeful design strategy for visually impaired Web users

The central premise of this research is the belief that using the Web non-visually is cognitively burdensome and tedious due to its complex, sight-centered design. There exists a literature gap on visually impaired (VI) users’ perceptions and experiences regarding Web site complexity. This paper reports the findings from a survey of 50 visually impaired individuals regarding perceived complexity and usability of a popular shopping Web site and its less complex version. Results show that significant gains in usability could be achieved by reducing complexity in Web design. A theoretical model of perceived complexity and associated propositions are presented to guide future research on improving the VI user experience of Web sites and Web applications.

Analyzing User Experience of Website for the Learning of Programming Language

User experience is a term for the experience of users in having an easiness and efficiency in the interaction between humans and computers. CodeSaya is an easy, fun, and free place to learn about coding. There are some Programming Languages which can be learned. This research aimed to analyze the effectiveness of the codesaya.com website to learn the basics of programming by using a measurement method of the User Experience Questionnaire (UEQ). There are six examined scales, namely attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty. The testing results showed that those six scales positively affected the students' attentions to use the programming framework with 1.722 of attractiveness score, 1.456 of perspicuity score, 1.718 of efficiency score, 1.46 of dependability score, and 1.44 of stimulation score, these scores showed that the five scales were at a high level, while novelty was at a moderate level with 1.147 of the score. According to the whole data processing and analysis were done in this study, it can be concluded that CodeSaya Website can improve the learning effectiveness of Programming Languages.

Making the Web 2.0 Faster for Next Generation

Undeniably the most favored web scripting language is PHP. Almost 80% of the internet’s server-side web applications are written in PHP which includes big giants like WordPress, Wikipedia, and Facebook. In present-day, at an accelerating pace, the quantity of digital content is burgeoning. A heterogeneous set of users' devices is being amassed by these contents and administering these contents manually is an infeasible solution engendering an increasing set of problems. A solution to this problem would be to switch to a web programming language, which can be compiled. We are describing an easy to deploy and a continuous conversion mechanism for converting existing Web 2.0 PHP application systems into Facebook’s HHVM supported Hack server-side application systems. We are trying to use the power of Hack language and amplify the performance of existing PHP server-side applications. Instead of interpreting all of your code Hack translates it to assembly and runs that instead, which can lead to an immense amount of increase in performance. We are using Hacktificator, a tool developed by Facebook Developers and our demo web application running on HHVM to test and convert user’s existing PHP codebase to Hack language. With this proposed methodology we do not have to make any change to existing codebase manually or hire new engineers for the conversion, nor do we have to take down our live systems. Conversion can be done on the fly and will result in approximately 2x to 20x better performance. The availability of this tool can save costs for manual conversion, save time as well as improve the user experience of websites with better performance.

SYSTEMATIC REVIEW OF VISUALLY-IMPAIRED AND BLIND USER EXPERIENCE OF WEB TRENDS

For visually impaired people, interaction with the Web can be a challenging task; this is due to poor accessibility, usability, and User eXperience (UX) of websites. Therefore, it is necessary to conduct a thorough investigation on the UX of websites, especially considering new trends on the Web. In this study, we identified, classified, and analyzed 34 906 scientific papers published in the last eight years to show the originality and relevance of investigating the UX of visually impaired and blind users. We considered new Web trends, focusing on Flat Design and Responsive Web Design. We performed a systematic review and selected 1 015 scientific papers that addressed the importance of UX or other issues relevant to UX. In this literature, we found only five articles addressing issues faced by blind or visually impaired users. None of the studies compared the experiences of users who are blind or visually impaired with those of sighted users. Considering the lack of scientific studies that address the impact of new web trends on UX and studies that examine the importance of UX, we concluded that it is original and relevant to investigate the UX of visually impaired, blind, and sighted users on the Web. From our research, it was possible to identify recurrent subjects of research relevant to UX; among them were UX methods applied to mobile, Approach to Agile UX, Usability techniques UX, and Centered Design to User.

Mobile Website User Experience (UX) Evaluation on Indonesia's Online Marketplace

Internet economy is growing in Indonesia, and so is the smartphone usage. The popularity of online marketplace is getting bigger by the day yet the market is not utilized as best as it could. A lot of new smartphone user may not be familiar with the concept of mobile application, yet they browse for products to purchase using their mobile web browser. Therefore a mobile website User Experience (UX) evaluation on online marketplace in Indonesia is needed. By using User Experience Questionnaire (UEQ), this research hopes to evaluate which aspect of a marketplace’s mobile website is looked for by its users. An interview is conducted to 30 people to simulate shopping experience on Tokopedia and Bukalapak using a mobile web browser. The result shows that users prefers shopping without having to register, thus making online shopping quick and easy. In addition, user prefers to have all information they need regarding a product in one page rather than having to perform many action to reveal more information.

Toward a Usable Academic Library Web Site: A Case Study of Tried and Tested Usability Practices

Usability testing is an important element when designing useful, usable academic library Web sites. Since 2001, members of the Florida International University Libraries Web team have worked toward establishing a process that identifies user needs through usability testing. Starting with the libraries’ first Web site redesign project in 2001, the team has taken an active part in improving Web site user experience. After engaging in multiple redesign efforts, the Web team has developed a process that supports awareness of user experience through continual usability testing and feedback gathering. This article presents strategies and practices to measure Web site user experience, including classic usability testing methods (e.g., card sorting activities, focus groups, and task-based user testing), as well as the team's latest effort to assess Web site analytics and content to identify Web site usage patterns and areas of concern. A history of the Florida International University Libraries’ Web site redesign process is presented to illustrate lessons learned and best practices to facilitate future redesign and testing efforts. Taking a longitudinal look at usability testing at one institution, the study aims to inform the development of an effective strategy for user research and content management.

A Methodology to Institutionalise User Experience in Provincial Government

Problems experienced with website usability can prevent users from accessing and adopting technology, such as e-Government. At present, a number of guidelines exist for e-Government website user experience (UX) design; however, the effectiveness of the implementation of these guidelines depends on the expertise of the website development team and on an organisation’s understanding of UX. Despite the highlighted importance of UX, guidelines are rarely applied in South African e-Government website designs. UX guidelines cannot be implemented if there is a lack of executive support, trained staff, budget and user-centred design processes. The goal of this research is to propose and evaluate a methodology (called the “Institutionalise UX in Government (IUXG) methodology”) to institutionalise UX in South African Provincial Governments (SAPGs). The Western Cape Government in South Africa was used as a case study to evaluate the proposed IUXG methodology. The results show that the IUXG methodology can assist SAPGs to establish UX as standard practice and improve the UX maturity levels.

Location matters, especially for non-salient features–An eye-tracking study on the effects of web object placement on different types of websites

Users have clear expectations of where web objects are located on a web page. Studies conducted with manipulated, fictitious websites showed that web objects placed according to user expectations are found faster and remembered more easily. Whether this is also true for existing websites has not yet been examined. The present study investigates the relation between location typicality and efficiency in finding target web objects in online shops, online newspapers, and company web pages. Forty participants attended a within-subject eye-tracking experiment. Typical web object placement led to fewer fixations and participants found target web objects faster. However, some web objects were less sensitive to location typicality, if they were more visually salient and conformed to user expectations in appearance. Placing web objects at expected locations and designing their appearance according to user expectations facilitates orientation, which is beneficial for first impressions and the overall user experience of websites.

A Review of Online Advertising Effects on the User Experience

This article reviews empirical research conducted in the last decade on the subject of how online display advertising affects the usability and quality of user experience of websites. In particular, from an in-depth analysis of research questions, methods, and findings of the reviewed studies, the following is discussed: (a) which conceptual and theoretical background knowledge, based on psychological explanations of user cognition, affection and behavior, can best support the design and investigation of online advertising, and (b) which specific adverts features and properties are key to understand and favor certain types of effects on users. By capitalizing on this benchmark knowledge on benefits of adverts and their hidden costs, web researchers and practitioners are encouraged to approach online advertising from a deeper and more comprehensive perspective, which is centered on qualities of web interaction that go beyond traditional usability factors. It is speculated that many of the theories and models developed for advertising effectiveness, and variables used to measure it, could and should be applied also when assessing the quality of the user experience when using websites in general, regardless of whether they contain adverts.