User Experience Management Research Articles

Codex Ultor: Toward a Conceptual and Theoretical Foundation for New Research on Books and Knowledge Environments

In this paper, we present the conceptual and theoretical foundations for work undertaken by the Implementing New Knowledge Environments (INKE) research group, a large international, interdisciplinary research team studying reading and texts, both digital and printed. The INKE team is comprised of researchers and stakeholders at the forefronts of fields relating to textual studies, user experience, interface design, and information management. We aim to contribute to the development of new digital information and knowledge environments that build on past textual practices. In this piece, we discuss our research questions, methods, aims and research objectives, the rationale behind our work and its expected significance.

Customer experience and product leadership

Commercial success is often measured by the growth of a company's value to its shareholders, management and employees and is founded on the achievement of three core capabilities or 'value vectors': products or service offering leadership; customer and market focus; and operational excellence. The article brings together customer and market focus with leadership in products and services and describes methods and tools that are being used by various electronics, engineering and telecoms companies. The VP model, experiential value proposition, and the steps and associated tools for the successful implementation of customer and user experience management.