Experts worldwide agree that development of operations of Unmanned Aircraft Systems (UAS, commonly known as drones) above populated areas, to remain socially acceptable, must satisfy a set of crucial criteria: safety, security, environmental sustainability (including noise and pollution reduction) and compliance with legal requirements (encompassing liability, privacy and alignment with urban land use regulations). However, for both commercial organisations and entities carrying flights in the public interest, these operations need to also be economically sustainable. This article considers two illustrative scenarios: (1) the urgent transport of medical equipment (e.g., defibrillators) on an ad-hoc basis, precisely when and where required, rather than on a routine schedule; (2) security or plant safety applications, where a drone remains on standby, recharging its batteries in a designated ‘nest,’ ready to take-off for capturing imagery or sensory data when triggered by security personnel or by automatic alerts (e.g., a camera detecting an individual penetrating a perimeter). Deploying one remote pilot for each ‘sleeping’ drone 24/7 would lead to enormous service costs, difficult to be sustained by any organisation. The drone hence needs to be completely autonomous, meaning that a remote pilot would no longer be necessary. The concept, often referred to as ‘Drones in the Box,’ is technically feasible and currently exists. Organisation of the operations, however, goes beyond technical feasibility. According to the Automation Concept by the Joint Authorities for Rulemaking on Unmanned Systems (JARUS), this falls under level 5 of automation. In this highest level, there is neither involvement of a remote pilot in aircraft flight functions, both on the ground and in the air, nor any human awareness of dynamic operational parameters. In essence, to ensure economic sustainability, the 24/7 operations must entirely eliminate the need for remote pilots. Nonetheless, a UAS operator would still exist as the legal entity responsible for organising and overseeing operations, securing necessary approvals and being accountable for the process. Therefore, a professional job profile would still be necessary, to possibly trigger the flight, receive the collected information and act upon or activate the Emergency Response Plan (ERP) when required. This professional would neither need to be trained nor licenced as Remote Pilot but the position should be 24/7. In scenarios such as the two mentioned examples, security personnel may already be on duty 24/7 to safeguard certain facilities (e.g., hospitals) or provide emergency medical services (e.g., 118 in Italy). These operations could thus become economically viable if these personnel were trained by the operator for this on-demand duty. The Flying Forward 2020 (FF2020) project has coined this role as the ‘Fleet Manager’ and intends to standardise it through ISO (International Organisation for Standardisation), for global harmonisation.
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