Trust In Local Government Research Articles (Page 1)

The level of public trust is intricately linked with effectiveness of local governance. The good governance theory stresses that principles of accountability, transparency, and responsiveness impact the government performance. Responsiveness in particular is crucial in building people’s trust in their respective government. The research aims to quantitatively investigate the association of the Perceived Responsiveness and Public Trust in government among the residents of Islamabad. A cross-sectional study design was employed using a structured survey questionnaire. It was distributed in online and physical formats among 373 participants using convenience-based sampling technique. A five-point Likert scale was used to measure the Perceived Responsiveness and Public Trust in government. The instruments for both variables were adapted and the reliability of the scale was checked in a pilot study. Data were analyzed using Statistical Package for Social Sciences (SPSS). Descriptive statistics, Pearson correlation and Regression analysis was conducted to test the predictive power of Perceived Responsiveness on Trust in Government in the study. The findings revealed a significant positive correlation between Perceived Responsiveness and Public Trust in Local Government (r= 0.709, p< 0.01). The regression analysis indicate that perceived responsiveness is a strong predictor of Public Trust in Local Government institutions. (β = 0.709, p < 0.001). The results of the study support the theoretical assertions that perceived responsiveness is a significant determinant of public trust in local government. Authorities who respond timely and effectively to citizen’s demands enjoy higher degree of public trust in them.

This study aims to explore the implementation of work culture as a managerial instrument to improve organizational performance in Serang District, Serang City, Banten. The research employs a literature review methodology with descriptive-qualitative analysis. Data were obtained from relevant academic literature, government reports, and official documents to provide comprehensive insights into current work culture practices within local government institutions. The findings reveal that work culture encompassing professionalism, discipline, and collaboration plays a crucial role in supporting the effectiveness and efficiency of public service delivery. These core values serve as the foundation for creating a productive work environment that directly impacts service quality. Effective communication between leaders and employees, coupled with well-structured bureaucratic systems supported by standard operating procedures, emerges as key to successful work culture implementation. This organizational framework ensures consistency, accountability, and transparency in administrative processes. However, significant challenges including limited staff capacity and inadequate facilities hinder optimal organizational performance. These constraints affect government institutions' ability to respond effectively to public needs and demands. Therefore, strengthening human resource capacity through continuous training programs and developing robust information technology infrastructure is essential for enhancing public services and building public trust in local government. The study concludes that sustainable organizational performance improvement requires a holistic approach combining cultural transformation, structural reinforcement, and technological advancement. Strategic interventions focusing on employee development, infrastructure modernization, and policy implementation are necessary to overcome existing barriers and establish a more efficient, responsive, and citizen-oriented public service delivery system.

E-Governance is the use of digital technologies to enhance government operations, services, and communication with citizens. It is aimed at enhancing transparency, accountability, and public participation in governance. Through technology, e-governance develops trust and makes government practices more efficient, accessible, and responsive. It leverages a governance system that uses Information and Communication Technologies (ICT) and aims to create transparent, accountable, and efficient structures. However, its effectiveness in enhancing transparency and public trust is underexplored, especially in developing regions with infrastructure challenges and digital literacy gaps. To overcome these literature gaps, this examines the effectiveness of e-governance in promoting transparency and trust in public institutions. Perceived accountability (PA), perceived responsiveness (PR), perceived transparency (PT), and e-governance effectiveness (EGE) are independent variables of this research. Local government trust (LGT) is the dependent variable. It develops the hypothesis that influences the connection between the variables. Among the hypothesis, H3 is most suitable fo this research. The data were collected from quantitative surveys with public sector employees and qualitative interviews with government officials and stakeholders. A structural equation modeling (SEM) technique using AMOS software was utilized to validate the hypothesis connection between these variables. The findings of the analysis demonstrate a positive correlation between the adoption of e-governance tools and improvements in both governance transparency and public trust, although this impact is moderated by factors like political context, infrastructure quality, and digital literacy. Furthermore, the findings of the analysis underscore the importance of contextual factors in the success of e-governance initiatives and highlight the requirement for targeted policies to improve digital literacy and infrastructure. The investigation successful influence of e-governance on transparency and public trust, it requires other related factors such as the political context, infrastructure quality, and digital literacy. It underlines the necessity to focus on creating targeted policies in order to fulfill these challenges.

ABSTRACT Using a nationally representative dataset, we examine the relationship between enrollment in the social pension scheme – the New Rural Pension Scheme (NRPS) – and rural residents’ trust in township governments. Our findings show that NRPS enrollment is positively associated with political trust among the full sample and the contributor group. However, no significant effects are observed in the beneficiary group. The positive effect of NRPS among contributors increased from 2013 to 2015 but has declined since then. A low benefit level may weaken the political gains of social pensions in the long term.

ABSTRACT This study investigates the influence of governmental trust on corporate social responsibility (CSR) by analyzing data from publicly listed companies on the Shanghai and Shenzhen Stock Exchanges in China from 2017 to 2020. Our findings suggest that provincial-level governmental trust significantly enhances CSR performance. Importantly, trust in the central government exerts a stronger impact on CSR than trust in local governments. Further analysis indicates that the effect of governmental trust on CSR is more pronounced for companies characterized by features such as being located in provinces with weak formal institutions, lacking political connections, having limited resource endowments, or exhibiting a high degree of managerial myopia. Additionally, while governmental trust does not directly increase the propensity for voluntary CSR disclosures, it significantly enhances the level of CSR engagement once such disclosures are made. Furthermore, the positive influence of governmental trust on CSR remains significant after controlling for the effects of social trust, addressing potential endogeneity concerns, and conducting a battery of robustness checks. This research broadens our understanding of the factors driving CSR and the economic implications of governmental trust.

Trust-shaping is an important element of government risk management in the social media era. Studies to date have focused on the negative impact of exposure to social media risk information on government trust in a crisis, which mainly transpires by increasing the visibility of trust factors and stimulating negative perceptions. This study proposes another possible explanation from the perspective of information insufficiency and empirically tests it using 18,949 questionnaire data from China during a major emerging pandemic. The results show that social media risk information has a positive effect on central government trust, fully mediated by information insufficiency, and a negative effect on local government trust, fully mediated by negative affective risk response. This study also examined the paradoxical nature of the social media environment, in which truth and misinformation coexist. Misinformation was found to moderate the effect of risk facts on government trust by decreasing information insufficiency rather than increasing negative affective risk response. By distinguishing between levels of government, introducing a mediating role for information insufficiency, and examining the potential positive effects of ambivalent information environments, this study enhances our understanding of the dynamics of government trust during a crisis in the social media era.

ABSTRACTExisting research has established that relative performance information significantly influences citizen satisfaction; however, the durability and consistency of this effect remain ambiguous. This study examines the conditions under which relative performance information, including historical and social performance information, affects citizen satisfaction. A survey experiment was conducted using a sample of Chinese citizens (N = 824), focusing on two public service scenarios: air pollution and traffic congestion. Findings indicate that both historical and social performance information exert substantial influence on citizen satisfaction, but this influence is fragile and inconsistent. The effect of relative performance information on citizen satisfaction is contingent on the degree of public trust in government. Consequently, efforts by public managers to enhance citizen satisfaction solely by modifying the presentation of performance information may yield only shortterm or negligible results. Emphasis should instead be placed on fostering public trust in government to sustain the influence of relative performance information on citizen satisfaction. Additionally, the study addresses evaluation bias in citizens' satisfaction perceptions, offering a novel perspective for improving the scientific selection and measurement of satisfaction indicators.

ABSTRACT The Chinese government is placing increasing emphasis on providing public goods to strengthen political support, particularly for local governments. This paper analysed data from the CFPS (2014–2020) to examine the relationship between enrolment in one of the most extensive social policies — the social pension for residents – and residents’ political trust in local governments in China. Our findings indicate that social pension enrolment was positively associated with political trust among rural residents, particularly contributors. However, from 2016 to 2020, these positive effects gradually declined. Moreover, no significant effects were observed in the urban sample during the study period. These findings highlight that the political impact of a policy can vary over time and across different contexts due to complicated underlying mechanisms.

ABSTRACTThis study proposed an integrated model grounded in social capital theory and stakeholder theory, explaining the impact of government trust on the decision‐making process of tourism development. A survey was conducted among residents who participated in rural development education programs to validate this model. The findings indicated that government trust influenced attitude and satisfaction but did not directly impact support for tourism development. However, attitude and satisfaction fully mediated the relationship between trust in local government and support for tourism development. Additionally, residents with higher levels of community participation showed a stronger influence of government trust on attitude and satisfaction than those with lower participation levels. These findings suggested that local government bodies could effectively foster support for tourism development by actively encouraging community participation throughout the tourism development process.

This study aims to describe and analyze the level of community compliance in paying Land and Building Tax (PBB) from a social and cultural perspective. A qualitative approach was used with a case study method in one of the villages in region X which has varying levels of compliance. Data were collected through in-depth interviews, participatory observation, and documentation, with key informants consisting of taxpayers, community leaders, and village officials. The results of the study indicate that community compliance with PBB payments is not solely influenced by economic and regulatory factors, but also by social values ​​such as mutual cooperation, trust in local government, and cultural norms that live in the community. In addition, perceptions of tax fairness and the real benefits of paying taxes also influence community attitudes. These findings indicate the importance of a cultural approach in tax compliance improvement strategies, especially in areas with strong social characteristics. This study recommends the need for contextual and collaborative PBB socialization with local leaders to build tax awareness based on local values.

This study aims to analyze the management of Motor Vehicle Tax (PKB) revenue based on financial accountability in North Lombok Regency. The research employed a descriptive qualitative approach, utilizing in-depth interviews, observation, and documentation as data collection techniques. The results indicate that PKB management in North Lombok Regency has been generally effective, with annual revenue realization consistently exceeding the set targets. However, the application of financial accountability principles, such as financial reporting transparency and public participation, still faces challenges, particularly limited information access and low fiscal literacy among the public. Supporting factors for accountability implementation include the use of digital systems like e-Samsat and inter-agency synergy, while obstacles involve geographical barriers, low community income, and limited digital literacy. The study concludes that enhancing financial accountability in PKB management can strengthen public trust in local governments and support the optimization of regional revenue.

Abstract Despite local government being the most proximal form of government, providing vital services related to social care, housing, and residency for people with a migration background, little is known about how first- and second-generation migrants develop and sustain trust in this level of government. In this study, we conduct a cross-sectional survey among second-generation migrants to explore the effects of generic and migrant-specific factors on first- and second-generation migrants’ trust in local government in the Netherlands. The results of the regression analysis show that generic factors such as satisfaction with local government interactions and outputs play an important role in shaping trust but provide little evidence for the effects of migrant-specific factors, such as discrimination experiences or frame-of-reference effects. Furthermore, the results show similar trust development dynamics between first- and second-generation migrants. Overall, the study indicates that when it comes to developing trust in local government, differences between first- and second-generation migrants, and natives, are limited.

Public participation has been widely acknowledged as a mechanism to enhance residents' trust in governmental institutions. However, the specific pathways through which public participation influences trust via the perceived responsiveness of local government remain underexplored, particularly in post-war settings such as Mogadishu, Somalia. Hence, this study aimed to explore the impact of public participation on residents' trust in local authorities in Mogadishu, Somalia, through the perceived responsiveness as a mediator in this relationship within the unique context of a post-war country. Data were collected between January 20 and April 30, 2024. This research employed a quantitative online survey to gather data from 446 inhabitants of Mogadishu City, Somalia. The subjects in the study were recruited using a convenient sampling technique. The proposed model was analyzed using covariance-based structural equation modeling (CB-SEM) in SmartPLS version 4 to examine the hypothesized relationships and mediating effects. The findings indicated that perceived public participation positively and significantly predicted both perceptions of responsiveness and residents' trust in local authorities. The findings also revealed that perceptions of local government responsiveness were directly, positively, and significantly associated with residents' trust in the city administration. The results ultimately indicated a positive partial mediation effect of perceived local government responsiveness on the association between public participation and residents' trust in city administration. This study addresses a lacuna in the literature by exploring how perceived public participation influences residents' trust in city authorities in a post-conflict setting, particularly in Somalia. This underscores the significance of perceived responsiveness as a mediator in enhancing residents' trust, providing invaluable insights for policymakers and local government officials.

Tourism studies demand that residents’ place attachment and overall quality of life (QoL) be further investigated. Taking a multidisciplinary stand, this article tests the interplay of relationships between residents’ perceived social impacts, their trust in local government, place attachment, and its influence on their prosocial and proenvironmental behaviors, which Ramkissoon and her coauthors argue are important mechanisms to be explored in determining support for tourism and provide better QoL outcomes. Applying structural equation modeling (SEM) on a sample of 350 residents, results suggest that perceived social impacts positively influence trust in local government and place attachment; place attachment has a positive influence on prosocial and proenvironmental behaviors, which leads to support for tourism development. The latter positively influences residents’ overall QoL aligning with the United Nations’ SDGs. Theoretical and practical implications for sustainable community tourism are discussed. Finally, the article states a future research agenda for trust, place attachment, prosocial and proenvironmental collective engagement, and QoL research.

ABSTRACTObjectiveThis study examines the mediating effects of intentional counter‐attitudinal exposure, political knowledge, and trust in local government between individuals. social media exposure and their community connectedness.MethodsNationally representative samples in the United States were collected to test the hypotheses. Grounded in the O‐S‐R‐O‐R model, hypotheses were tested using the structural equation modeling.ResultsThe results indicate that intentional counter‐attitudinal exposure moderates the effects of social media exposure on individuals' expressive engagement, action‐oriented civic engagement, and community connectedness. The two types of civic engagement moderate the relationship between intentional counter‐attitudinal exposure and community connectedness. However, individuals. political knowledge does not have significant effects on expressive, action‐oriented civic engagement, and community connectedness.ConclusionThe findings extends the O‐S‐R‐O‐R model to the community communication context. The findings suggest that communication practitioners can enhance individuals' perceived community connectedness by organizing action‐oriented civic activities.

ABSTRACT Stereotypical ideas about women along with women’s status as political outsiders has led to the belief that women politicians are more trustworthy than men politicians. Research finds that a consequence of this belief is greater trust in government as women’s representation in politics increases. This study uses the unique case of Costa Rica to examine whether the relationship between women’s representation and trust in government persists in a context where women’s presence in government has become commonplace. Costa Rica boasts high levels of women’s representation nationally but offers variation in women’s representation across canton-level governments. Analyses using original data collected from local governments merged with public opinion data indicate that increasing women’s representation in local legislative and executive offices has little effect on trust in local governments in Costa Rica. However, women councilors from newer political parties are still associated with increased trust in government. These findings suggest that the historically strong relationship between women’s representation and trust in government may fade in contexts where women have achieved high levels of representation unless women possess additional attributes that contribute to their outsider status.

Introduction. The indicators characterizing the degree of Russian citizens’ involvement in urban improvement and development add up to a contradictory picture. On the one hand, according to official data, public interest in this type of social activity is growing, the dynamics of quantitative indicators is positive. On the other hand, the level of trust in local governments is decreasing, and public activists are claiming insufficient involvement of citizens in urban improvement. The purpose of the study is to identify the main problems that reduce the level of involvement of Russian citizens in urban improvement and give recommendations for improving the practices of their participation in urban renewal. Materials and Methods. The study analyzed 28 sources published between the years of 2020 and 2024 and devoted to the issues of citizen involvement in urban improvement in Russia and abroad. The sources include articles taken from Russian electronic libraries and regulatory legal acts. Results. The analysis showed an increase in Russians’ interest in improving the urban environment and a potential for their substantive involvement in specific projects. A comparison of the best international practices with Russian approaches revealed a major problem of the quality of communication between city authorities and citizens. There are some practices in Russia that promote citizen involvement in one way or another, but they cannot compare with their foreign counterparts in terms of diversity, democracy and informality. Discussion and Conclusion. The basis for the growth of Russian citizens’ involvement in urban improvement and development is the de-bureaucratization of the existing communication mechanisms between all stakeholders and the expansion of the variety of relevant practices, such as digital, interactive and educational initiatives, developing partnerships and cooperation.

디지털헬스케어 품질이 의료서비스 특성과 지방자치단체 신뢰 및 생활만족에 미치는 영향

This research deeply explores the relationship between public awareness in paying taxes and its impact on increasing local revenue realization, a crucial aspect in the sustainability of regional development. In this context, the research employs a descriptive qualitative approach, which allows for an in-depth understanding of the dynamics at play, with a focus on secondary data analysis of local revenue realization. The main findings of this study underline the existence of a significant positive correlation between the level of public awareness in paying taxes and the increase in local revenue realization. More specifically, this study highlights the effectiveness of the *door-to-door* strategy as a highly influential method in raising public awareness of their tax obligations. This approach allows direct interaction between tax officers and taxpayers, which has proven to be effective in increasing public understanding, compliance, and ultimately, contribution to local revenue. In addition, this study also identified other factors that influence people's awareness in paying taxes, such as level of education, understanding of the benefits of taxes, and trust in local government. The implications of this study suggest that a more personalized and educative approach, such as the door-to-door method, is crucial in raising tax awareness. Overall, this study provides valuable insights into the importance of public awareness in paying taxes for increasing local revenue realization. The findings of this study can be the basis for local governments in formulating more effective policies and strategies to increase public awareness and compliance in paying taxes, so that in the end it can support sustainable regional development.

BackgroundIn many rural US Appalachian and Midwestern counties, stigma surrounding harm reduction interventions has led health professionals and policymakers to approach drug policy implementation with caution, fearing potential backlash from politically conservative communities. One concern is that the public’s disapproval of harm-reduction policies may erode the public’s trust in its government.MethodsThis study examined how the public’s trust in the local government—as both self-reported and authority-assessed—is influenced by the perceived governmental support of comprehensive drug policies (i.e., inclusive of both drug treatment and harm reduction). Survey data gathered from 138 community authorities and 6,609 community residents from 13 Appalachian and Midwestern states between 2019 and 2023 were analyzed using a multiple regression approach. Furthermore, in an online experiment conducted in 2024, we experimentally simulated the role of authority vs. resident and manipulated the level of perceived governmental support for comprehensive drug policies (high vs. low) to assess their effects on trust and perceived governmental effort and feelings of optimism as possible mediators.Results and conclusionIn both the field surveys and the experiment, trust was positively associated with perceptions of governmental support for comprehensive drug policies. In addition, authorities (both real and experimentally simulated roles) consistently assessed the public’s trust in them to be higher than did residents. Both effects were mediated by participants’ beliefs in the government’s effort to reduce drug use problems and optimism that drug use issues could be improved.