Business firms prefer software-based smart manufacturing systems to monitor and supervise all production activities in a decentralized manner. The choice of software decides the degree of manufacturing robustness. This paper proposes a neutrosophic-based MARCOS (Measurement of Alternatives and Ranking according to COmpromise Solution) method of MCDM with single-valued triangular neutrosophic numbers to solve the software selection problem. The proposed neutrosophic method is applied to hypothetical data to test the efficacy of the method. The results obtained using the proposed method are compared with crisp, fuzzy, and intuitionistic data representations, and suitable inferences are acquired. The proposed method has several industrial implications and it has several scopes of applying to other decision-making scenarios with real data sets.
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