TQM Practices Research Articles

Innovation and Tqm Performance of Selected Automobile Parts Manufacturing Industry in Guangdong China: Inputs for A Strategic Roadmap for Continuous Improvement

The automotive industry is in the wave of technological change, and the rise of new energy vehicles requires continuous innovation of traditional automotive parts. TQM practice affects innovation, and in order to improve innovation, it is necessary to correctly identify the areas that perform well or need improvement. One way to identify these areas is through surveys of satisfaction with TQM practice and innovation. Few studies analysis TQM impact on innovation focus on automotive parts manufacturing industry. This study takes automotive parts manufacturing industry of Guangdong Province as the research object, explores the relationship between TQM practice and innovation, and fills the gaps in the literature mentioned above. By analyzing TQM practice's extend and innovation's level, explore the influence of different elements TQM practice on each dimension of innovation, and study the significance of TQM practice on each dimension of innovation. Finally, according to the research results, continuous improvement strategic roadmap of automotive parts manufacturing industry is put forward. The roadmap enables company to improve operational performance, enhance product quality, and build a sustainable competitive advantage in the global automotive supply chain. The quantitative data were collected from 342 respondents who participated in the survey of automotive parts manufacturing managers in Guangdong Province. The quantitative data were analyzed by mean value, variance and regression analysis, supplemented by SPSS 26.0 software. The quantitative results show that there is a complex relationship between TQM practice and innovation in automotive parts manufacturing industry. The conclusion and influence are discussed.

The Mediating Effect of Service Quality on Total Quality Management and Customer Loyalty in Banking Sector

The aim of the research is to scrutinize the effect of TQM on customer loyalty through the mediation of quality service. The data was collected from workers of private banks in Iraq. Cluster sampling technique was used to collect the data. There were 390 employees taken as a sample size. The finding demonstrates that the effect of TQM practices on customer loyalty is significant. The significant mediating effect of quality service between the association of TQM and customer loyalty. In the end, the implication of the study is the private banks implement TQM practice effectively so that it has more a great impact on customer loyalty.

The effect of total quality management practices on supply chain performance in the automobile industry

The Pakistan Industrial Technical Assistance Center (PITAC) and Pre-Start of Sales Quality Clinic (PSQC), which are all government-run organizations, failed to fulfill their responsibilities in modernizing the Pakistani automobile manufacturing industry. The automobile industry in Pakistan is one of the most significant industrial sectors, contributing approximately 3% of the country’s GDP and PKR 50 billion. Previously, scholars have discussed the use of TQM practices in different contexts, but this topic has been investigated less in the automobile industry. Furthermore, there are gaps in the literature regarding the relationships among top management commitment, customer focus, supplier quality management, human resource management and supply chain performance (SCP). The current study was designed to measure the impact of total quality management practices (TQMPs) on SCP of the automobile industry in Pakistan. Quantitative research was conducted, and a survey-based questionnaire was administered using a random sampling technique. Data from 155 senior managers representing the outlets of the automobile industry in Pakistan were analyzed using Smart PLS 4. Top management, customer focus, supplier quality, and human resource management are significant antecedents of SCP in Pakistan's automobile industry. This research addressed gaps in the supply chain literature and contributed significantly to the body of knowledge. We recommend that policymakers and practitioners implement practices to advance the SCP of the automobile industry in Pakistan. The study has novelty as unexplored area in literature was discussed by its findings. Policy and managerial implications of this research are significant to contribute to literature. The limitations of this research are discussed to provide significant insight for future directions.

Impact of TQM Practices on Firm's Performance: Investigation of Spinning Mills

Impact of TQM Practices on Firm's Performance: Investigation of Spinning Mills

Review of the Adoption of TQM Models and the Achieved Sustainable Business Results in the MENA Telecommunication Industry

Purpose: Understanding the criticality of the telecommunication industry in the current time and appreciating the significance of adopting total quality management models in organizations to extend business sustainability. This paper provides a comparison between two telecommunication leaders in the MENA region: Zain & Etisalat, to assess their adoption of TQM models and the impact on their organizational and market success. Methodology: this study uses a comparative case study. a mixed-methods methodology was applied, combining quantitative and qualitative data. Primary data collection methods included surveys given to employees at different levels to gauge the internal effects of TQM models on operational efficiency and employee satisfaction, as well as semi-structured interviews with key management personnel from both companies, aimed at gaining insights into the implementation and outcomes of TQM practices. Secondary data came from a number of sources, such as government publications that described TQM adoption and telecommunication trends, market analysis and financial performance data from industry databases like Statista, annual reports and official documentation from Zain and Etisalat, and relevant quality management certifications and standards (like ISO 9001:2015). Thematic analysis of interview transcripts to find recurring themes and implementation insights, content analysis of company reports and publications to evaluate the strategic alignment and integration of TQM models, and case study analysis to compare and contrast Zain and Etisalat's approaches to adopting and implementing TQM models were some of the qualitative data analysis techniques used. Findings: The study found that the adoption of TQM models like EFQM, Kaizen and Lean six sigma across the whole organization is more effective than localizing the application to one aspect as indicated by the comparison between Zain & Etisalat. The comparison indicated that the application of TQM extended the sustainability and resilience of Etisalat and Zain in the face of business challenges by improving performance and streamlining processes to increase customer satisfaction. Unique Contribution to Theory, Practice and Policy: The study recommended that both Etisalat and Zain should consider incorporating sustainability practices into their TQM frameworks, given the growing focus on corporate social responsibility and sustainability. This could be illustrating a dedication to sustainable business practices by coordinating Kaizen and Lean Six Sigma initiatives with objectives related to social responsibility and the environment. To improve the synergy between Kaizen, EFQM, and Lean Six Sigma initiatives, both companies should foster cross-functional collaboration.

Assessing the Impact of Principal Leadership and Teacher Performance on Educational Quality: The Role of TQM as a Mediator

This research investigates the influence of the principal's leadership and teacher performance on the quality of education and the mediating role of TQM in this relationship. Random sampling techniques were used to sample 50 MA Darul Falah Sukorejo Ponorogo teachers. Data collection was carried out using a questionnaire consisting of a 5-point Likert scale. PLS-SEM analysis was used to analyze data and test the conceptual model. The research results show that teacher performance significantly improves education quality but not principal leadership's influence. Apart from that, TQM mediates in increasing the influence of the principal's leadership on the quality of education (ρ=0.008) but not on the influence of teacher performance (ρ=0.703). The research implications emphasize the development of organizational culture supported by TQM and teacher professional training and development. So, building an organizational culture that supports TQM principles is essential. It involves a commitment from all levels of management, including principals and administrative staff, to prioritize educational quality and continuous improvement. Provide regular training to teachers on TQM concepts, practices, and strategies for implementing them in teaching and learning contexts.

A SECONDARY DATA ANALYSIS OF CRITICAL SUCCESS FACTORS FOR TQM IN SERVICE SECTOR

A business firm's ability to grow sustainably is based on the core management philosophy of Total Quality Management. TQM is being implemented by several critical success factors such as customer orientation, apex management commitment, training & education, continuous improvement, etc. In an organization, they are collectively referred to as CSFs of TQM. The presence of key CSF can enhance customer focus and quality performance, which will boost long-term survival and profitability.This study uses the Pareto analysis method where the researcher tries to identify the TQM CSFs in service industry with special reference to banking sector. In order to determine TQM CSFs, 33 research publications in all have been examined. The outcome of this investigation will definitely contribute towards the field of research and it offers a structure for conducting an empirical examination based on TQM practices in banking sector in India.

Impact of Total quality management on cleaning companies in Finland: A Focus on organisational performance and customer satisfaction

The importance of TQM in cleaning companies in Finland is investigated in this study. The theoretical framework, TQM practices, and the relationship between TQM implementation and customer satisfaction among cleaning companies in Finland were all examined. It was discovered that employee and communication management increases service quality and boosts organisational performance. The study also discovered that in cleaning organisations, organsational performance has a favourable and significant relationship with customer satisfaction, as well as a positive correlation between employee, communication management, and customer satisfaction. Meanwhile, according to the results of a correlation analysis based on the Pearson correlation coefficient, the only factor limiting the implementation of Total Quality Management in Finnish cleaning organisations was resistance to change, as there were no preliminary signs of multicollinearity based on the two variables of the correlation coefficient criteria (r 0.70). Furthermore, the study adopted hierarchical multiple regression analysis to analyse the relationship between Total Quality Management and Organisational Performance. The results revealed that the two entities have a substantial association, providing valuable insights into the cleaner aspects of the study, particularly when considering organisational performance and customer satisfaction in the Finnish cleaning industry.Subject classification: Total Quality Management, Organisational Performance, Customer Satisfaction.

Soft TQM Practices with Transformational Leadership in SMEs of Developing Country

Soft TQM Practices with Transformational Leadership in SMEs of Developing Country

Study on Key Determinants for TQM Adoption in Construction Practices: An Indian Perspective

The purpose of this paper is to explore the factors that influence the implementation of TQM practices in the construction industry. The study was conducted in Tamil Nadu from June 2015 to January 2016. The researchers used a random sample approach to collect data from participants. A questionnaire-based approach was chosen to collect information from participants. Statistical tools such as Cronbach's Alpha, exploratory factor analysis, multiple regression, correlation, standard deviation, and coefficient variation were employed in the study. Nine crucial dimensions of TQM implementation were identified: customer-oriented factors, organizational culture factors, internal communication factors, supplier-related factors, employee participation factors, employee development factors, employee training factors, availability of equipment factors, and process improvement factors. TQM implementation is influenced by a number of factors, including but not limited to customer-oriented factors; organizational culture factors; employee participation factors; employee development factors; availability of equipment factors; and process improvement factors. The study found that TQM implementation is driven by customer-oriented factors. Among engineers and project managers, the focus on customer-oriented factors was the highest. The results of this study can be used to inform policy makers, helping them create effective TQM policies in the construction industry.

The Impact of TQM Practices on Government and Private Organizations Performance in The UAE Through Organizational Commitment in UAE

The Impact of TQM Practices on Government and Private Organizations Performance in The UAE Through Organizational Commitment in UAE

TOTAL QUALITY MANAGEMENT (TQM) DAN PENGARUHNYA TERHADAP KINERJA KARYAWAN (Studi Pada PT. Pos Indonesia Cabang Sumedang)

The purpose of this research is to investigate the effect of TQM practices implementation which consists of leadership, strategic planning, customer focus, information and analysis, people management, and process management on employee performance at PT. POS Indonesia. The population were 540 employees and 270 employees as respondent. The sample obtained based on simple random sampling method. Both descriptive statistic and Structural Equation Modelling (SEM) were employed to test the effect among variables. Data processing were used by SPSS and AMOS 16.00. The finding of research indicates that: TQM practices implementation which consists of leadership, strategic planning, customer focus, information and analysis, people management, and process management have significantly and positive effect on employee performance.

Ex Post Facto and Trends on Total Quality Management Papers: Bibliometric Analysis in Algerian Scientific Platform

Purpose: Doing a bibliometric analysis of the papers on Total Quality Management published in Algerian Scientific Journals Platform (ASJP). Methodology/Approach: Following Bibliometric analysis approach that reaches the export of scientific papers from ASJP during 2005-2022 and using Bibiloshiny based on the R language (RStudio). Findings: The study highlighted the prominent authors, universities, and journals, identifying both opportunities and research advancements in TQM research and urging scientific collaboration. TQM practices in different sectors remain a current and relevant research topic, however, the analysis outlined some conceptual structure gaps within particular areas. The outputs provide insights and suggestions for scholars and practitioners in the field of TQM. Research Limitation/Implication: The study examines only papers published in ASJP until 2022. Findings could be useful for TQM stakeholders in emerging countries. Practitioners benefit from experiments to deal with the TQM method. Originality/Value of paper: In Algerian context, the study’s substantive contribution denotes that Industrial and Health care Areas constitute knowledge and empirical gaps in the TQM field; for future, researchers should exploit key words used by prominent authors; the TQM performance and higher education are the most explored topics as Motor themes; organisational culture as emerging theme had grown interest need exploration; total quality or continuous improvement themes are important for the TQM research require further works.

Application of TQM Practices on Organizational Performance: A Study of Lafarge Africa Plc. Calabar, Cross River State, Nigeria

This study evaluated the application of TQM practices on organizational performance of Lafarge Africa Plc. The specific objectives were to examine the extent to which top management commitment, customer focus, process/product design and training and education on quality are applied or implemented in producing quality products in order to enhance performance. The study employed survey research design. The population of the study was 463 respondents. The study used a structure questionnaire using 5 points Likert Scale of SA=5, A=4, U=3, D=2, and SD=1. The sample size was 210 respondents using Krejcie and Morgan Table of 1970 for sample size determination. Cronbach Alpha Coefficient was used to validate the reliability of the instrument with the coefficient index of 97%. Simple Linear Regression Model was employed to test the hypotheses using SPSS version 23.The study revealed that the application of top management commitment to quality has a positive and significant effects on organizational performance of Larfarge Africa Plc. Calabar, Cross River State. The study revealed that the application of customer focus has a positive and significant effect on organizational performance. The study also found that the application of process design on quality has a positive and significant effect on organizational performance. The study also revealed that the application of training and education of workers on quality has a positive and significant effect on organizational performance. The study recommended that the management of the organization should put in more efforts and commitment to quality issues and decisions in order to improve quality products and services continuously. The management should also ensure that quality of products are maintain based on customers specification and expectations in order to enhance organizational performance steadily. The management should design the product and production processes based on quality standards set or established by SON and NAFDAC in the system in order to improve performance steadily. The management of the organization should ensure that workers are regularly train and educated on quality issues in order to produce quality products on a continuous basis.

Impact of Teachers’ Demographics on Total Quality Management Parameters—The Case of Primary Education

The purpose of this paper is to highlight the application of TQM in primary education (PE) by exploring teachers’ views and, more specifically, by examining the impact of their demographic data on their attitude towards TQM. A study was conducted among teachers in Greek public primary schools with the aim being to investigate their views on seven TQM parameters. The study used a structured questionnaire that was positively evaluated for validity and reliability. In total, 2088 completed questionnaires were collected, and non-parametric tests were employed. The results reveal statistically significant differences among groups of respondents based on gender, job–position, educational level, age, and years of experience in PE, as well as geographical location of the school. The study provides real-time empirical evidence of TQM in PE, enriching the existing literature, which lacks empirical and validated data from the PE level. The data revealed by the study indicate differences in perception of the TQM concept and its application among the participants, and their response should be further analysed to explore the reasons that generate them and, thus, facilitate the initiation of TQM practices within a PE school environment.

Relationships Between TQM Practices and Market Share: A Study of Jonap Table Water Limited Ekureku-Abi Local Government Area, Cross River State, Nigeria

The study evaluated the relationships between TQM practices and market share of JONAP Table Water Limited Ekureku-Abi Local Government Area of Cross River State, Nigeria. The specific objectives were to examine the extent to which top management commitment, employees’ involvement on quality, quality measurement and benchmarking and leadership support related with market share of the organization. The study employed research survey design. The population of the study was 150 respondents. The study used a structured questionnaire using 5 points Likert Scale of SA=5, A=4, Undecided=3, D=2, and SD=1. The sample size was 108 respondents using Krejcie and Morgan Table of 1970 for sample size determination. Cronbach Alpha Coefficient was used to validate the reliability of the instrument with the coefficient index of 96%. The study employed Product Moment Correlation Coefficient, using Statistical Package for Social Sciences (SPSS) version 23, to analyzed the data and test the hypotheses. The study revealed that top management commitment has a positive and significant relationship with market share of JONAP Table Water Limited (r=0.879, p=0.000). The study also found that employees’ involvement on quality has a positive and significant relationship with market share (r=0.934, p=0.000). The study also revealed that quality measurement and benchmarking has a positive and significant relationship with market share (r=0.904, p=0.000). The study also revealed that leadership support has a significant relationship with market share of the organization (r=0.872, p=0.000). The study recommended that top management should put in more efforts, supports, and commitments to quality issues and decisions by reviewing and checking quality standards regular in order to produce quality products and service constantly and increase market share of the organization steadily. The management should also give adequate room or opportunities for workers to contribute actively during quality decisions and other organizational problems for quality products and increase market share to be maintained and sustained on a regular interval. The management should at all times measure and evaluate quality standards and performance of the organization regularly in order to ascertain the competitive position and market share continuously. The management should also apply good leadership styles and supports that can enhance good quality standards on the organizational products and services in order to improve market share and performance level steadily.

Influence of total quality management on employee’s perception of SQ, in context of healthcare sector; Pakistan

To examine influence of total quality management on perceived quality services, to identify how training and knowledge sharing impact as moderating variables and mediated by organizational culture. Non-probability convenience sampling strategy was utilized for sampling. Cross sectional study design for data collection from doctors, nurses, administrative employees and others of tertiary care hospital in Karachi. It was determined that positive outcomes of TQM in SQ in the Pakistani health sector with the aid of OC mediation demonstrate that if businesses successfully adopt TQM practices, it will improve SQ score even in private hospitals. while top-management commitment and support from the government are essential for achieving ambitious objectives. In our research, the private sector's moderation effects based on training in quality management are excellent, though knowledge sharing may serve us less in both sectors. The research can be used to understanding how specialist training projects in public and private hospitals can promote TQM adoption can be influenced by dedicated training programs in public and private hospitals.

Total Quality Management for Competitive Advantage in the UAE

Purpose: The study purposed to examine the influence of total quality management on the competitive advantage of businesses in the United Arab Emirates. TQM has been studied in the past but not in the context of competitive advantage, especially in business in the United Arab Emirates. The paper aimed to examine TQM practices and their influence on businesses' competitive advantage in the United Arab Emirates.
 Methodology: The study utilized a quantitative method aligned with a positivist philosophy and a deductive approach. A structured questionnaire was used to glean data from 54 participants. The sample was chosen through random sampling. The questionnaire was launched online and withdrawn after the allocated timeline was depleted. The response rate was 90% at the time of the withdrawal. Data were analyzed using descriptive statistics.
 Findings: The results showed that different TQM practices such as customer focus, effective communication, continual improvement, fact-based decision making, strategic and systematic approach, integrated system, employee involvement, and process approach increased the business's competitive advantage in the United Arab Emirates. Also, the results showed that businesses that adopt TQM practices get time-based, cost, first mover, product differentiation, and price advantages through increasing customer satisfaction, reducing costs and defects, customer attraction, product quality loyalty, and product differentiation. Lastly, the result showed that TQM positively affects UAE business by increasing overall competitiveness.
 Unique Contribution to Theory, Practice and Policy: The study was anchored on customer focus theory which focuses on the customer, the modern market has arguably embraced this in the business environment where information systems development is considered. The findings of this study are insightful to business managers as they underpin the importance of implementing different TQM practices and leveraging them for competitive advantage

A path causal model of the effect of TQM practices on teachers' job satisfaction in schools in Qatar

PurposeThis study aims to examine the relationship between TQM practices and teachers' job satisfaction in Qatar, visualizing this relationship through a path causal model.Design/methodology/approachA cross-sectional survey from different schools in Qatar was conducted, using a questionnaire administered to 359 teachers. Factor analysis was used to establish the construct validity of the questionnaire, using two statistical tests: Kaiser-Meyer-Olkin (KMO) measure of sampling adequacy, and Bartlett's test of sphericity.FindingsThe TQM practices measured were information, professional development, teachers' involvement in decision-making, teamwork and salary. Regression analyses showed that only four of the five constructs were significant in predicting teachers' job satisfaction. The path causal model's results revealed that each explanatory variable's direct effect was strengthened via the effect of the other independent variables.Practical implicationsTeachers who are highly satisfied with their jobs are willing to give their best. This study proposes a conceptual causal model for TQM adoption in the Qatar educational system. The proposed causal model will help policymakers and decision-makers in Qatari schools to draw strategies based on the antecedents and consequences of teachers' involvement in decision-making.Originality/valueEmpirically, this article has employed the concepts of TQM and job satisfaction to construct a causal model, demonstrating the effect of TQM practices on teachers' job satisfaction in schools in Qatar, thus bridging the gap between the two fields. To the best of the researcher's knowledge, no prior studies have examined this relationship within Qatari schools.

Collaborative Leadership in Islamic Education: Communication is the Key to Successful TQM Practices

Collaborative Leadership in Islamic Education: Communication is the Key to Successful TQM Practices