Tough Competition Research Articles

PENELITIAN TINGKAT KEPUASAN PELANGGAN SEBAGAI PREDIKTOR TERHADAP TINGKAT KESETIAAN PELANGGAN PROVIDER HANDPHONE

Customer satisfaction has been an integral partof mission and goal ofimost organizations in order to be able to face tough competition. The customer feels satisfied if the product is much better than his expectation. Based on the data taken from "Multokotomis" questionnaire consisting of alternative answers which should be chosen by respondents and use given a value of 5,4,3,2 and 1. Those are six dimension of customer satisfaction measurements in the field of services, those are, the availability of supports, the responsiveness of supports, the timelines of supports, the completeness of supports, the pleasantness of supports and the overall satisfaction. In addition to that, there are five dimension of customer loyalty measurements such as, the repeat patronages, the self stated retention, the price insentivity, the resistance of counter persuasion and the likelihood of spreading positive word of mouth. The research revealed that the degree of customers' satisfaction can be used the predict to customers' loyalty.

THE ANALYSIS OF THE INFLUENCE OF BRAND IMAGE AND PRODUCT QUALITY ON COSTUMER LOYALTY ICE CREAM WALL’S

Currently, business competition in the industry is getting tougher, one industry that has tough competition is the food & beverage industry. If competition in the industry increases, it will be difficult to find new consumers, while the company certainly wants a stable profit. Thus, the old company will try to maintain existing customer loyalty. In this study, we will examine, how brand image and product quality will be a weapon or asset for old company in business competition, and will also affect customer loyalty (in this case WALL’S). In this research will be conducted by descriptive analysis. The sample taken is people, who live in Limus Pratama Regency, as many as 100 respondents. And the variables used in this study are brand image, product quality, and costumer loyality. Keywords: brand image, product quality, costumer loyality.

Modern approaches to the formation of enterprise competitive strategy

The article considers the approaches to the formation of a competitive strategy. The purpose of the article is to systematize existing approaches to the formation of a competitive strategy and highlight modern competitive strategies. The essence of the concepts «strategy» and «competitive strategy» is considered. Based on a critical analysis of the essence of «competitive strategy» concept, three approaches to its interpretation by various researchers are identified: it is aimed at creating a stable position in the market, provides for the creation of a sustainable competitive advantage, and it is aimed at achieving superiority over competitors. Based on the results of interpretations systematization and analysis of the essence of «strategy» concept, the author’s definition of competitive strategy as a direction of forming a competitive advantage for creating a unique value of the product is proposed. The process of choosing a competitive strategy by M. Porter has been analyzed and it has been established that after its development, further continuous improvement is necessary. The process of choosing a competitive strategy by M. Porter is analyzed and it has been established that after its development, further continuous improvement is necessary. The main approaches to the formation of a competitive strategy, which considering modern business trends are investigated: industry positioning, competitive cooperation, value disciplines, evolutionary theory and key competencies. The essence of the considered concepts, their advantages and disadvantages are clarified and two types of competition, typical for these concepts are identified, namely: tough competition; competition and cooperation. A number of competitive strategies, which take into account the specifics of modern enterprises, are investigated and the essence, necessary resources, output characteristics and type of competition for each of them are highlighted. It was substantiated that each of there searched strategies implements one of the basic competitive strategies: cost leadership or focusing. The cost leadership strategy using at domestic enterprises, which is the most acceptable for the modern realities of the functioning and development of business, is proposed,

Global Value Networks: Case Study of the Indian Auto Industry

Much of international trade today happens through Global Value Chains (GVCs) wherein companies restructure and relocate their operations across geographies to leverage locational advantages and realize greater returns and efficiency in their production processes. Within these GVCs, there are global value networks that exist across countries for a given industry, which help highlight the relative position of a country and the corresponding importance of other countries in a country’s industry. This paper attempts to map the global value network for the Indian automotive industry. It provides a descriptive analysis of the industry’s flow of value and the relative standing of India’s partner countries in these flows, using network analysis. We analyse GVC trends in this industry for India by charting the overall as well as segment-wise flow of value in the international market. We then map the domestic network of firms as well as the foreign partners to identify central nodes, important sub-groups, and influential geographies. Our network analysis indicates that in terms of geographies, India’s firm-level linkages with the Western world are more robust with strong bi-directional flow of final goods and components while corresponding connections with Asian counterparts show greater one-way dependence. In terms of segments, we find that although India is a strong player in the components manufacturing space, its firms are mostly present in the lower value-added segments which face tough competition from their Asian counterparts. India’s presence is weak in the in the higher value-added segments (Tier-1), where the scope for domestic value addition is high, indicating limitations regarding innovation and cost-effective manufacturing and export of critical components. We infer that the dominance of small and medium enterprises in India’s automotive industry and their constraints in terms of scale, low levels of investment, poor research and development, and mediocre technology have manifested themselves in the Indian industry’s global performance. Our study points to several areas for further research including understanding the role of trade agreements, FDI flows, domestic and external barriers, and the capacitation of MSMEs to enable GVC participation and movement up the value chain in sectors such as the automotive industry.

Production of metal cord construction size 7 x 7 x 0,22 on root machines type RIR –15

Since the appearance of the reinforcing material for automobile tires and rubber products, such as metal cord, you can observe its constant development. Tougher competition among the tire manufacturers makes it a priority to develop new and unique types of these products with improved technical characteristics. The article describes the development trend in the production of metal cord for large and super – large tires in Belarus since 2007 and up to the present.The purpose of this project is to ensure the delivery of large – diameter metal cord to Belshina OJSC in the required volume. The solution to the problem of fulfilling the volume of deliveries of metal cord with a limited number of equipment while maintaining the quality of products is considered. In the process of work, an alternative scheme for manufacturing metal cord was developed, the selection of technological parameters for tuning and twisting was carried out, and the rope equipment was modernized.

POTENSI GANGGUAN KETENTERAMAN DAN KETERTIBAN UMUM DI PEMILIHAN KEPALA DESA DAN PEMILIHAN KEPALA DAERAH (PERNAK PERNIK PEMILIHAN LANGSUNG)

Village head elections (pilkades) are political activities / events that show how the process (party) of democracy is at the village level. Pilkades is not merely a transfer of leadership for the sustainability of government and development in the village, or how a power struggle with a campaign strategy is carried out in order to get sympathy and support from the village community, but more than that it concerns prestige / dignity and honor so that it often creates tough competition and conflict. Since the enactment of Law no. 23 of 2004 and now Law no. 32 of 2014 concerning Regional Government, regional heads are directly elected by the people.
 This study aims to explain the possible potential for disturbances of peace and public order that can occur during the pre-post-regional head elections such as village head elections which result in disturbances of peace and public order, then try to analyze and study and anticipate as an effort to minimize possible disturbances.
 The method used in this research is descriptive research method by emphasizing the researcher's efforts to describe the phenomenon based on the experiences of research participants while on duty in the region and supplemented with the results of observations.
 The final results of this study are expected to be able to provide recommendations and solutions to a more appropriate “pilkada” model. The conclusion of this research is in order to enforce peace and public order in the regions by preventing disturbances of peace and order from pre to post Pilkada.

Methodology for managing the quality and competitiveness of innovative projects in Africa

The article presents a methodology for managing the quality and competitiveness of innovative projects in Africa. One of the main directions chosen by the authors to solve this problem is the development of tools for an objective assessment of the competitiveness of innovative projects. With their help, it is important to constantly improve the quality management methodology and the competitiveness of innovative projects in Africa in the context of market relations. Despite all these economic difficulties in Africa, young people are always looking for innovative companies and are always looking for unique ideas to guarantee their position in the local market and even in the global market, such companies are even becoming a tough competition for large European companies. Successful innovation projects in Africa, in addition to their national significance, are the most necessary reasons to strengthen the competitiveness of companies and increase their value in national and international markets. At the same time, the lack of municipal assistance for innovation, the lack of partnership between universities and industrial enterprises, and the lack of development of institutions that Finance basic research lead to a technological lag in comparison with competition, and, consequently, the results of scientific research deteriorate technical and industrial activities. The main goal of the methodology for managing the quality and competitiveness of innovative projects is to ensure the improvement and continuation of innovative activities. This technique helps to ensure the continuity of the improvement process. The goals set by African company managers are to manage the company operationally as a lever of acceleration through quality and competition policies and to make decisions about the proper functioning of the company, taking into account its development goals.

Importance of Legumes and Role of Sulphur Oxidizing Bacteria for Their Production: A Review

Background: Legumes are relatively cheap, non-animal good source of valuable proteins, micro-nutrients and vitamins in human and animal nutrition for many years. Recognizing the potential of legumes in achieving the sustainable solution to the global food security, protein access, eradicate hunger and malnutrition, FAO of the United Nations (The Food and Agriculture Organization), facilitated 2016 as the International Year of Pulses (grain legumes) under the banner ‘nutritious seeds for a sustainable future’. The nutrient, nitrogen and biological nitrogen fixation is very crucial for legume’s growth, besides sulphur deficiency is very sensitive to the nodulation and nitrogen fixation. Despite the amazing beneficial properties, legumes are neglected by most of us due to having tough competition with low price and high yielding cereal varieties. Methods: Therefore keeping in mind the above points, this review discusses the importance and application of legumes in different perspectives, legume cultivation patterns, importance of sulphur nutrition to legumes, role of sulphur oxidizing bacteria in sulphur nutrition, improving soil and environment, challenges and future of legumes. Conclusion: Legumes have variety of applications including food, health, environment and many other sectors but we are not able to produce enough amount according to their genetic potential due to inefficient breeding programs. Sulphur is an important nutrient along with N effecting its growth and yield. Sulphur oxidizing bacteria (SOB) have been proved as an important tool for improving yield and symbiotic nitrogen fixation in legumes. Therefor application of biofertilizers along with SOB and improved genetic breeding programmes may prove leading steps to enhance their production.

Retrospective of Entrepreneurial Activity Development

Historically, Entrepreneurship has been and still is the area of ​​activities of targeted people. It is the main catalyst for both economic progress and development. The results obtained from entrepreneurial activity create wealth, fill and form the state budget, create jobs, solve the existing social problems. The entrepreneurial activity, as the most sensitive area of both ​​scientific and technical progress, is the "locomotive" of decisions after which, as an innovative product, it is introduced to both consumer market and society. The entrepreneurs are the most affluent part of society as they own the biggest financial resources, securities, assets and values. At the same time, most of them become philanthropists and maecenas as well as founders and donors of international foundations. Entrepreneurship is a cultural phenomenon presenting an integral part of world civilization. The economic activity of entrepreneurs has a significant impact on the geopolitical strategies of countries, trade relations, the development of science, the provision of living standards of population, the establishment of labor, culture and modern standards and so on.
 Historical and national tradition has turned this or that field or technological process into a part of the ethno-culture of the country or a sample of cultural heritage. For example: Switzerland is known for its watch industry, Venice - for its glass production and Saxony -for its porcelain plates and dishes, Netherlands - for its cheese production, France - for its champagne production and Scotland - for both cognac and whiskey technologies, Georgia -for both bread-making and pitcher wine-making technologies and etc. This is a small list of brands and technologies, that have withstood the demands of both the time and tough competition for centuries, and even today, they do not lose their unique specificity and attractiveness as samples of cultural heritage.

Influence of E-Procurement on Supply Chain Performance of Safaricom Limited Company: Greater Western and Rift Region in Kenya

The president of the Republic of Kenya launched E-procurement system on 13th August 2014 in order to increase transparency, accountability and to enhance prudent use of public resources that results to quality services and value for money. Safaricom Limited Company has continued to face tough competition from its competitors as well as the need to digitalize its E-procurement systems to for quick decision making for competitive advantage. This is due to conflict of interest, poor record keeping, inadequate transparency and accountability, transaction inefficiencies, delays in deliveries and collusion with suppliers. The specific objective of the study was to establish the influence of e-procurement on supply chain performance of Safaricom Limited Company. The study considered e-tendering, e-sourcing, e-invoicing and e-ordering as the independent variable. The study adopted descriptive research design and case study strategy. The population targeted managerial and non-managerial (Customer Service Agents) staffs from supply chain department, finance departments and IT department of Safaricom Limited Company. The study however was limited to Safaricom Retail Shops in Greater Western and Rift Region. The target population was 150 workers. A sample size of 109 employees was used in the study. Stratified random sampling was used to determine the sample size. The study used questionnaire to collect primary data. Both descriptive and inferential statistics was used to analyze data and test hypothesis of the relationship. The data was then processed by the use of Statistical Package for Social Sciences (SPSS 25.0). Multiple regression analysis and correlation analysis was used to measure the relationship between independent and dependent variable. The study established that E-tendering processing practice enhances supply chain performance positively. It is recommended that management should ensure that all modules from purchasing Requisition, Quotation/tenders, request for proposals, purchasing order approvals and Transmission, contract monitoring, Goods receipt note. This will reduce tender processing time, eliminate postal, printing & storage costs, wide supplier base will be achieved and audit trails will be maintained thus reduction of corruption. The study concludes that e-sourcing had a significant effect on supply chain performance of Safaricom Limited Company. From the study established that E-sourcing practice enhanced supply chain performance by Stocks being managed by application of MRP, EOQ, stock aging, stock location, receiving, issuing stocks and stock reports electronically. It is recommended that application of Bar codes should be improved to improve receipts and issues of stocks. It is recommended that management should ensure working Websites, working internal and External mail to improve supplier and buyer's integration. To improve buyer/supplier relationship in time electronic payment to suppliers is necessary. The study concludes that e-invoicing has a significant impact on supply chain performance of Safaricom Limited Company. Though, both sender and receiver are free to choose their operators to exchange digital invoices since it's not a must for parties to choose same e-invoice operators for exchanging their digital invoices, the study notes that e-invoicing promotes security and improved relationship with supplier. This implies that an improvement in e-invoicing would lead to an improvement in supply chain performance. The study also found out that E-ordering processing practice enhances supply chain performance. It is recommended that in order to achieve maximum benefits of reduced order processing time, reduced costs, reduced human errors and improved delivery, management should enhance electronic system and insist on all orders being processed electronically.

Factors Influencing Quantity Surveying Services Performance in Nigeria

Quantity surveying profession is faced with great challengesconcerning recognition and survival in Nigeria. Usually, thiscould be overcome by being proactive in dealing with factors that could influence theirservices performance. Quiet numbers of factors are affecting the performance of quantitysurveying firms in Nigeria; which makes their survival to be a matter of concern to theresearchers. Therefore, this paper evaluated the extent to which the performance of quantitysurveying firms is being influenced by internal and environmental factors with a view toincreasing the recognition and survival of the firm in the competitive business environment.Employee quantity surveyors assessed internal factors while employers of quantity surveyingfirms assessed external factors. One hundred and thirty-one (131) respondents comprisingeighty-five (85) employees and forty-six (46) employers of registered quantity surveying firmswere sampled randomly. Data were collected through administration of questionnaire oninfluencing factors; the collected data were subjected to mean analysis and analysis ofvariance (ANOVA). The findings showed that lack of recognition of the employees by themanagement influenced the performance of employees mostly; the employees agreed on theinfluence of this factor on the overall performance of firm. On external factors, findingsrevealed that technological changes and tough competition have high level of influence onthe performance of quantity surveying firms in the built environment. In addition, theemployers have similar view on the influence of these factors @ p>0.05. The study concludedthat lack of recognizing the employees by the firm, technological changes and toughcompetition influenced the performance of quantity surveying services in Nigeria; thesefactors had affected the recognition of quantity surveying profession in the competitiveenvironment. Therefore, the factors should be given adequate and prompt consideration so asto minimize their adverse effects on the survival of Quantity Surveying Firms in Nigeria.
 Keyword: Employee Quantity Surveyors, Employers, Quantity Surveying Firms, ServicesPerformance, Influencing Factors.

Re-Discovering the Ingenuity of Contemporary Malaysian Mosques’ Architecturral Characterisitic As One of the Prime Symbol of South-Asian Islamic Tourism Hub

To develop Malaysia into the most popular Islamic tourism hub in the world, it is important to identify and promote the uniqueness of Malaysia in terms of tourist spots, facilities and Muslim-friendly practices. Currently Malaysia faces tough competition with similar Islamic tourism hubs such as Turkey and the UAE. Staying ahead in this race requires efficient ‘Rebranding’ of the tourist spots and facilities. Malaysia’s tourism potential is enhanced by its rich cultural diversity. This is reflected by the wide range of architectural styles that contribute to Malaysia’s unique architecture. This is particularly evident in the country’s mosques which are constructed in various styles reflecting colonial, modernism and modern contemporary stylistic influences inspired by a number of ethnic subcultures, foreign influences, technology utilization, and the political environment. In this research, three contemporary mosques have been selected for investigation. Generally, the architectural styles of the modern mosque can be grouped into two categories. The first category contains the modern styles which emphasize the advancement in building technology and engineering (i.e. Masjid Tunku Mizan Zainal Abidin). The second category covers the Islamic influences found in countries including Turkey, the Middle East, and Northern Africa (i.e. Masjid Putra). This research will attempt to formulate framework to re-evaluate the classifications for these two categories, before suggesting how these distinctive features might encourage Islamic tourism in Malaysia. 
 Keyword: Tourism, Uniqueness, Contemporary Malaysian Mosque.

Information and Computer Technology (ICT) in Indian Banking System after Computerization

In Indian economy system, banking sector has an important role and after computerization, there is a great change came in it. In India, Now there are a lot of branches of banks. At present, banking sectors face a tough competition. Maximum growth rate are shown by those banks which have maximum profit. By the use of various technologies, banks cost may become minimum and profit may become maximum. In this manuscript, the effect has been studied on the banks after computerization. The effects are analyzed after use of information and computer technology in Indian banking systems after computerization. The selected banks for this study are SBI, PNB and UBI.

STRATEGY OF INNOVATIVE POTENTIAL OF THE RUSSIAN OIL AND GAS INDUSTRY: PROBLEMS AND CURRENT DIRECTIONS

In modern conditions of global integration, competition is increasing, both on the world and national markets, and therefore the role of innovation in the processes of economic development is increasing. Intellectual labor products have the highest value on the world market in comparison with other types of products. At present, it is the market that dictates the need to create conditions for widespread use of innovations, strengthen innovation activities due to its openness and tougher competition. Changes in the economy and the introduction of new elements into it and the emergence of new industries of a higher technical and economic level, in comparison with existing industries, are due to innovations that are initially designed to meet public needs. Initiators of innovations, seeking to improve the quality of life, become leaders of technological development, provoking other market participants to look for new solutions to improve their own competitiveness. As a result, there is an increase in the level of development of the economic environment at various scales: local, regional, national, and global. This article discusses the problems and current trends of the innovative potential of the Russian oil and gas industry.

Stratejik Liderlik, Sosyal Sermaye ve Performans Arasındaki İlişkiler (Relationships Between Strategic Leadershıp, Social Capital and Performance)

Purpose – Organizations, which would like to be able to survive under tough competition conditions in which uncertainty is dominating, to keep the sustainability and to increase the profitability, should focus on the strategic management concept that has a long term and wide perspective rather than traditional management approach. Strategic leaders, who are another important actor of the concept of strategic management, burst into prominence as a competitive supremacy factor for organizations. Today, when it is almost impossible to predict the future; it is very important for leaders to take strategic decisions in a truly manner and to make strategic changes if necessary in order to survive, benefit from several opportunities and protect from threats in developing and changing world. Strategic leaders must focus on complementary and critical resources in order to be successful also in the future.This is about the fact that strategic leaders could reach to key resources by means of social capital which is the sustainable competitiveness advantage of an organization. Strategic leaders, who could manage their social capital effectively, could reach to critical resources and they could provide a competitive advantage by this way. In this context, the aim of this research is to evaluate that social capital of senior executives who are qualified as strategic leaders how to effects the performance within the framework of trust, institutions, norms and sanctions, participation in networks, joint action and cooperation and learning. Design/methodology/approach – Qualitative research method was used in this research. The data of the research was obtained through one of the qualitative research methods, interview technique. Descriptive analysis method was used to analyze the data. Findings – As a result of the research, it was found that senior executives who use effectively their social capital contribute positively to the performances of businesses. Discussion – The fact that senior executives participate in the necessary environments and establish strong ties there and use these ties for the interests of their own businesses will enable their businesses to gain competitive advantage and increase their performance.

Micro finance in sharia rural banks in Indonesia: a case study

This paper aimed to identify the implementation of micro finance in sharia rural banks in West Java province, Indonesia. Furthermore, this study attempted to investigate issues found and the solution to them. Six out of 13 sharia rural banks in West Java, Indonesia were selected to be the subjects of the study. The selected banks were claimed to be able to represent urban and rural areas of the bank location. In addition, several experts and practitioners in related fields were also invited to be interviewed and attend a Focus Group Discussion (FGD). Based on the results of the study, it was found that the sharia rural banks found funding resource to be their ultimate issues in dealing with micro finance causing the shift in selecting customers from all people from low social class to those with fixed income. In addition, sharia rural banks also faced a tough competition with conventional banks, sharia banks, and sharia business units in having micro finance activities. There have been several efforts made to increase the quality of implementation of the micro finance yet the support from the government is still low. It is expected that the government creates such an effective system so that micro finance run by the sharia rural banks can be more effective.

Competition in Telecom Sector: The Jurisdictional Tussle between Competition Commission of India and Telecom Regulatory Authority of India

From enjoying natural monopolies to witnessing tough competition for services, the telecom sector in India has come a long way. It is now characterized by one of the fastest-growing sectors of deploying the latest technology and driving the economic growth in India. With the rapid intervention of innovation and competition redefining the sector dynamics, there are new emerging challenges that force the telecom and competition authorities to rethink their role and function and adopt a collaborative approach in deciding intersecting issues. In 2017, Reliance Jio Infocomm Limited (RJIL), a new entrant in the telecommunications market approached Competition Commission of India (CCI) against the incumbents for forming a cartel to deny market entry. Prior to that, it approached the Telecom Regulatory Authority of India (TRAI) against the incumbents for denying adequate points of interconnection. CCI passed an order in favour of the informant, which was challenged in the Bombay High Court and later appeared in the Supreme Court of India. The case that breathed fresh air at every level of Court in the country is a landmark decision in settling the role of CCI with respect to telecom sectoral regulators, particularly in issues that simultaneously fall within the jurisdiction of both the bodies. The objectives of both legislation, when reading together, intend to create an environment that may facilitate fair competition. In fulfilling the concerned objective, the jurisdiction of TRAI and the CCI overlap. Although the watchdogs (CCI and TRAI) share a common goal, they differ in their mandate and approach. The difference in the approach adopted by the CCI and TRAI towards a similar objective leads to cases of jurisdictional conflicts. The Researcher aims to analyze the decision of the Supreme Court of India in terms of its far-reaching effects on CCI while touching base on developments in the case at every level of proceedings through the lens of optimal regulation and competition.

A Comparative Analysis of Incremental and Disruptive Innovation Policies in the European Banking Sector with Hybrid Interval Type-2 Fuzzy Decision-Making Models

Nowadays innovation is a key issue in all business sectors, maintaining a positive correlation with the countries’ economic development. The banking sector stands out among the different economic sectors, as globalization has pushed banks into tough competition. Hence, banks within this competitive framework must innovate by developing new products to be competitive and survive. The innovation in banking products is usually sorted as incremental or disruptive. Therefore, this paper aims to evaluate the innovation policies for the European Banking Sector by analyzing incremental and disruptive innovation policies. The novelty of the paper is to propose a set of dimensions and criteria for the innovation policies of European banking industry and to construct a hybrid decision-making model based on interval type-2 fuzzy sets. Accordingly, a comparative analysis of the top five GDP European countries has been carried out using a multiple criteria decision model (MCDM). The MCDM defines different criteria for incremental and disruptive innovations according to the specialized literature. Interval type-2 fuzzy DEMATEL (IT2 FDEMATEL) is used for weighting factors, and interval type-2 fuzzy VIKOR (IT2 FVIKOR) and interval type-2 fuzzy TOPSIS (IT2 FTOPSIS) are considered for ranking alternatives in the integrated modeling. Eventually, the findings highlight the most important criteria in this analysis and the results demonstrate that the comparative analysis of IT2 FVIKOR and IT2 FTOPSIS provides comprehensive and coherent results to select the best country in the innovation policies. In addition, the need to redesign the European banking system with necessary regulations to contribute to the development of the innovations is pointed out.

INNOVATIVE DEVELOPMENT AS A FACTOR OF THE NATIONAL ECONOMY COMPETITIVENESS

Russian enterprises are not paying enough attention to the issues of innovative development, while global trends demonstrate the increase of enterprises competitiveness through the introduction of innovations. Innovations are able qualitatively improve enterprise performance indicators in conditions of tough competition. For many domestic enterprises, in such conditions the innovation and its specific results could be a key criterion of success. Lack of investment is the most important problem holding back innovations. The experience of support and development of innovations in Canada and South Korea has been considered in the article. It has been concluded that in general the Russian Federation is experiencing a global transfer to an innovative economy, which in the future should be an undoubted advantage for the production of competitive products. The creation of radically new products and services, as well as the enhancement of existing ones, will allow Russian enterprises systematically improve their image, increase their business reputation, which will attract more investments.

Spiritual leadership and intention to stay: examining the mediating role of employee voice behaviour

PurposeSpiritual leadership focuses on intrinsically motivating the workforce though shared values, attitudes and behaviours and is about achieving organizational excellence through shared aspirations. In the context of tough competition among organizations and relentless disruptions of existing business processes, leaders look forward to devise strategies that will help keep their employees stay alongside, offering constructive criticisms as well. This study aims to examine the influence of spiritual leadership style on employees' intention to stay with the organization, mediated through their voice behaviour.Design/methodology/approachThis cross-sectional study followed a descriptive research design, and data were collected from 357 employees working in the information technology sector in India. Validated instruments in the existing literature were used among the sample respondents, and structural equation modelling was done to test the proposed hypotheses.FindingsThe findings of the study suggest that employees' experience of dimensions of spiritual leadership style had varying influences on their voice behaviour and intention to stay with the organization. Also, employee voice behaviour mediated the relationships between two dimensions of spiritual leadership (hope and altruistic love) and intention to stay, but not the relationship between vision and intention to stay.Originality/valueThis study is pioneering in conceptualizing and testing a theoretical model linking spiritual leadership style, employee voice behaviour and their intention to stay with the organization. The results of the study emphasis the need for cultivating a leadership style of shared vision, value congruence and facilitating standards of excellence grounded on values of integrity, humility, compassion and perseverance. Implications for management development on how to promote employee voice behaviour are also discussed.