The increasingly dynamic business environment requires organizations to possess human resources (HR) that are competent, adaptive, and competitive. One strategy to improve the quality of human resources is the implementation of competency-based recruitment management. This study aims to analyze the implementation of competency-based recruitment as a strategy for enhancing HR quality at PT Bank Negara Indonesia (Persero) Tbk, as well as to identify supporting factors, obstacles, and its impact on organizational performance. The research employs a qualitative descriptive approach, with data collected through in-depth interviews, observation, and documentation studies. The research informants include HR managers, line managers, and newly recruited employees. Data analysis is conducted using the Miles and Huberman model through the stages of data reduction, data display, and conclusion drawing, with data validity ensured through triangulation. The results indicate that competency-based recruitment improves the alignment between individual competencies and job requirements, strengthens a meritocratic culture, and reduces employee turnover rates. The main supporting factors include top management commitment, the use of digital technology, and collaboration between HR departments and line managers. The obstacles encountered include resistance to change and limited understanding of competency-based methodologies. Overall, competency-based recruitment has proven effective in improving HR quality and supporting the sustainability of organizational strategies in the banking sector. Keywords: Competency-Based Recruitment, Human Resource Management, Banking Sector

ABSTRACT Manufacturing organizations’ survival has been threatened by international competition, changing customer demands, and resource scarcity. To ensure sustainable business growth, one of the most crucial approaches manufacturing companies should employ is to successfully integrate Lean Green and Six Sigma (LG&SS) strategies. This study identifies, evaluates and establishes a contextual relationship between LG&SS enablers within three sustainability dimensions: social, economic, and environmental and also investigates the causal relationships between them. A fuzzy decision-making trial and evaluation laboratory structural evaluation (DEMATEL) methodology is employed in conjunction with an analytical network process (ANP) for this purpose. The study provides a quantitative evaluation framework and a strategy map for implementing integrated LG&SS in the manufacturing SMEs. The findings reveal that employee empowerment is the most important enabler. Top management commitment and support, as well as consumer demand for Green products, drive the successful implementation of integrated LG&SS. The ‘Environmental’ perspective is the most important dimension of sustainability, while the ‘Economic’ dimension is the driving force behind implementing integrated LG&SS. The article contributes to the field of sustainable operations in two ways. First, it proposes a framework along with strategy map for assessing and quantifying the causal relationships between the three dimensions of sustainability and their associated enablers. The proposed approach can be seen as a proof-of-concept and be adjusted to the diverse set of industries and organizations to conciliate the characteristics of the organization Second, it conducts an empirical study to generate significant managerial insights and policy suggestions.

Purpose This study aims to examine the evolution of Operational Excellence (OpEx) by integrating academic and practitioner perspectives, and to propose a conceptual framework that links past foundations with future themes shaped by digitalisation and sustainability. Design/methodology/approach The study is based on a qualitative thematic analysis of insights from 31 global experts (15 academics and 16 practitioners) who shared their perspectives on the definition, past highlights and future themes of OpEx. These empirical findings complement relevant literature to provide context and ensure theoretical grounding. Findings he study consolidates a working definition of OpEx in the digital era and identifies five dominant past themes (continuous improvement, quality culture, top management commitment, productivity and process enhancement and either leadership or tools and techniques). It further highlights five emerging future themes, with consensus on digital transformation, sustainability and human–machine integration, as well as divergence around agility/resilience versus holistic approaches and evolving leadership. A conceptual framework is proposed that synthesises these findings, showing the progression of OpEx from its foundations to its future priorities. Practical implications The framework offers managers a roadmap to align OpEx initiatives with the twin imperatives of digitalisation and sustainability. It provides sector-specific guidance: in manufacturing, leveraging data-driven Lean Six Sigma with Industry 4.0 tools; in services, strengthening culture and leadership to sustain improvement; and in the public sector, integrating agility and stakeholder engagement to enhance transparency and citizen value. Originality/value This paper contributes originality by bridging academic and practitioner viewpoints, consolidating a definition of OpEx for the digital age, and proposing a novel framework that connects historical foundations with future strategic themes. Unlike prior reviews, it explicitly positions OpEx as a socio-technical system integrating cultural, technological and sustainability dimensions, offering both conceptual clarity and actionable guidance for organisations.

The rapid growth of the construction industry in Jakarta has driven an increasing need for an effective quality control system in high-rise building projects. Project complexity, the involvement of many parties, and the demands for construction efficiency and quality have made the implementation of Total Quality Management (TQM) increasingly relevant. This study aims to examine the implementation of TQM in quality control of high-rise building projects in Jakarta and identify challenges and solutions to its implementation. The study used a qualitative approach with a library research method that analyzed reputable international literature, construction quality standards (SNI, ASTM, BS, ISO), and case studies of high-rise building projects in Indonesia. The results showed that the implementation of TQM is still hampered by a lack of top management commitment, limited competent human resources, and a low understanding of TQM tools such as Statistical Process Control, Quality Circles, and Continuous Improvement. Based on a gap analysis between theory and practice, this study developed an integrated TQM framework that takes into account organizational culture, local regulations, and the conditions of the Indonesian construction market. The study concluded that the implementation of an adaptive and sustainable TQM framework can improve the quality of construction results, reduce rework rates, and increase client satisfaction in high-rise building projects in Jakarta.

Facilities management (FM) focuses on combining people, spaces, processes, and technology to create a safe and efficient built environment, comfortable, functional, and efficient. As healthcare facilities dedicated to providing medical services are no exception to the need for effective facilities management. Various studies have explored, identified, described, and discussed the Critical Success Factors (CSFs) that contribute to the successful implementation of FM, especially in the healthcare sector. As a result, this study was conducted to examine the CSFs for implementing FM in private healthcare facilities in Malaysia. The eight (8) key Critical Success Factors identified in this study are crucial for the effective performance of facilities management, based on a review of the literature and a questionnaire survey conducted with facilities management experts, which provided valuable insights. The study will utilized the key methodologies of the Cronbach’s Alpha and Descriptive Statistics. The results revealed that “top management commitment and support” ranked highest, followed by “budget and cost effectiveness” and “strategic planning,” as the most critical success factors for facilities management (FM) in Private Malaysia’s healthcare sector. The importance of top management commitment in the successful implementation of FM is showed, as their decisions and support are key to enhancing overall FM performance. This study is expected to benefit healthcare practitioners by raising awareness about the importance of critical success factors in FM implementation.

In the context of increasing requirements for environmental protection, biosecurity, and sustainable development in agriculture, the implementation of green supply chain management has become an important strategic orientation for animal feed manufacturing enterprises. However, the extent to which green supply chain practices are adopted in this sector in Vietnam remains uneven and is influenced by various factors. This study aims to identify and analyze the factors affecting the implementation of green supply chain management among animal feed manufacturing enterprises located in Hanoi. Based on a review of previous studies and the theoretical framework of green supply chain management, the study proposes a research model comprising key groups of factors, including regulatory and environmental pressures, pressures from customers and supply chain partners, top management commitment, and firms’ internal capabilities. Research data were collected through a survey of 31 animal feed manufacturing enterprises operating in Hanoi and were analyzed using SPSS 26. The empirical results indicate that five factors have a positive impact on the implementation of green supply chain management. Based on these findings, the study proposes managerial and policy implications to promote the adoption of green supply chain management in the animal feed manufacturing industry toward sustainable development.

Digital transformation in the logistics sector is crucial for improving operational performance and financial outcomes, especially amid the rapidly growing demands of Indonesia’s economy and the global market. This study examines the impact of digital logistics transformation and related factors, including top management commitment, IT capability, employees’ digital mindset and skills, work culture change, human capital capacity, as well as the operational and financial performance of PT Pos Indonesia (Persero). Using a quantitative approach with data collected from 91 senior leaders at PT Pos Indonesia and analyzed through SmartPLS, the study proves that digital transformation significantly enhances both operational and financial performance. The factors that contribute most positively to the success of digital transformation are IT capability, employees’ digital mindset, and human capital capacity. In contrast, top management commitment, individual digital skills, and work culture change did not show a direct significant impact at the early stage. Nevertheless, digital transformation was found to be a strong mediating variable in linking internal company factors with performance improvement. This confirms that digital strategies are not merely technological innovations but also concrete mechanisms for creating business value and strengthening the company’s competitiveness in the logistics industry.

This paper examines the factors that lead to the adoption of EMA (EMAAD) in the ‎manufacturing industry in Oman, with the three main drivers of EMAAD as Regulatory ‎Pressure (RP), Top Management Commitment (TMC), and Environmental Uncertainty (EUC) ‎Based on a quantitative study of responses from 200 managers across industries. The findings ‎show that RP has a potent effect since companies orient their business activities towards ever-‎stricter environmental laws. TMC was also shown to be important, indicating that ‎organisations with greater leadership support for sustainability initiatives were more likely to ‎adopt EMA. The research provides a rich database on how external forces manifest alongside ‎internal organisational forces, leading to environmental management accounting and ‎development (EMAAD), both theoretically through Institutional Theory and Contingency ‎Theory and empirically through manufacturing companies and policymakers. The study ‎contributes to the broader knowledge of sustainability practice in emerging economies by ‎shedding more light on the significance of regulatory frameworks and leadership commitment ‎to sustainability initiatives‎.

This systematic literature review aims to identify and categorize the recurrent problems organizations face during the adoption of Information Technology Service Management (ITSM) models such as ITIL, COBIT, and ISO/IEC 20000. Following the PRISMA guidelines, a systematic review of 72 studies published between 2020 and 2025 was conducted. The PICO strategy was used to define the search string, and studies were sourced from databases including Scopus, EBSCOhost, ScienceDirect, and IEEE Xplore. The analysis reveals a refined taxonomy of adoption problems across six dimensions: Strategic, Organizational, Technical, Resources, Operational, and Contextual. The most prevalent challenges are a lack of top management commitment (78%), resistance to organizational change (82%), and insufficient specialized skills (71%). Emerging challenges related to Agile-ITSM integration (e.g., DevOps) and adoption in SMEs and startups are also identified. The findings indicate that successful ITSM adoption is hindered more by strategic and organizational factors than by technical ones, requiring a holistic approach to change management. This study provides a structured framework for practitioners to anticipate and mitigate implementation risks. It underscores the need for strong executive sponsorship, cultural change initiatives, and tailored strategies for different organizational contexts to increase the likelihood of successful adoption.

Quality Management Systems (QMS) play a crucial role in enhancing organizational performance, product quality, and competitiveness within the manufacturing sector. In developing economies such as Libya, the effective implementation of QMS remains a significant challenge due to structural, managerial, and environmental constraints. This study investigates the extent of quality management systems implementation in Libyan manufacturing companies (LMCs) and identifies the key factors influencing their implementation. A mixed-methods research approach was adopted, combining structured questionnaires and semi-structured interviews with managers and quality professionals across selected manufacturing firms. The findings reveal that while there is growing awareness of QMS principles—particularly ISO 9001 standards—the level of practical implementation remains moderate to low. Major barriers include limited top management commitment, inadequate employee training, weak quality culture, and lack of awareness about QMS. The study contributes empirical evidence on QMS practices in the Libyan manufacturing context and provides barriers and key success factors for policymakers and industry leaders to strengthen quality management implementation and sustainability Keywords: Quality management systems, Libyan manufacturing sector, Barriers, success factors.

Total Quality Management (TQM) is widely recognized as an effective approach to enhancing competitiveness and supporting the sustainable development of the agricultural industry. This study aims to analyze the effect of TQM on organizational performance, with organizational culture acting as an intervening variable. The research was conducted in a consolidated agro-industrial State-Owned Enterprise located in South Sulawesi, Indonesia. Data were collected from both secondary sources, including company documents and relevant literature, and primary sources obtained through questionnaires using a five-point Likert scale. A total of 69 respondents participated in the study. The data were tested for validity, reliability, and correlation to examine the relationships among TQM, organizational culture, and organizational performance. Descriptive analysis and path analysis were employed using Smart PLS 4.0. The findings indicate that TQM has a positive and significant impact on organizational performance, both directly and indirectly through organizational culture. The effective implementation of TQM practices such as customer focus, top management commitment, process management, benchmarking, and employee involvement contributes to improved operational efficiency and product quality, while simultaneously fostering a quality-oriented organizational culture. The study highlights the theoretical importance of integrating TQM with organizational culture to achieve optimal performance outcomes. Practically, the results provide valuable insights for organizations in formulating strategies to enhance performance through the systematic implementation of TQM supported by a strong and conducive organizational culture.

Objective - This study investigates the impact of Transformational Leadership (TL) on Organizational Infrastructure Resources; Knowledge Sharing (KS), Human Resource Management (HRM) and Top Management Commitment (TMC) in Malaysian construction organizations. Grounded in the Contingency Theory, this research posits that TL is strategic in nature by assisting in aligning internal capabilities to performance goals within a project-driven environment. Methodology/Technique: Using a survey method, this study obtained usable responses to investigate the extent to which these variables affect performance, using Partial Least Squares-Structural Equation Model (PLS-SEM) analysis. Findings – The results of the empirical study reveal that TL has a significant positive influence on all three KS dimensions (KS among projects, KS within projects, and KS within organizations), HRM, and TMC. These results highlight the importance of TL for knowledge-oriented collaboration, the intensification of HR practices, and the strengthening of executive alignment. Novelty - The research adds to the leadership and construction management literature by presenting the significant empirical proof of organizing TL into the organization’s infrastructure. Practical implications argue for the institutionalization of TL-based leadership development and its inclusion in HRM and strategic governance practices to enhance organizational performance in construction firms. Type of Paper: Empirical JEL Classification: L00, L25, L74. Keywords: Transformational Leadership; Knowledge Sharing; Human Resource Management; Top Management Commitment; Construction Industry; Malaysia. Reference to this paper should be made as follows: Anuar, K.F; Zainudin, N.M; Fauzi, M.A. (2025). Transformational Leadership on Organizational Infrastructure Resources: Evidence from Malaysian Construction Organizations, J. Mgt. Mkt. Review, 10(4), 124 – 135. https://doi.org/10.35609/jmmr.2025.10.4(2)

This study aims to determine how employee involvement and empowerment (PKK) in total quality management (TQM) of education. The method used in this study is a literature review or library study by relying on data sources from various national and international journals indexed in Google Scholar, Garuda, DOAJ, Sinta, Scopus and others to obtain research data. The data analysis technique applied is content analysis, where the literature is read repeatedly and compared to each other to ensure the accuracy of the research results and reduce the possibility of errors. The results of the study indicate that employee involvement includes involvement in various activities and decision making and problem solving. While employee empowerment is to provide meaning and real impact in the involvement. The inhibiting factors for employee involvement and empowerment (PKK) in total quality management (TQM) are the lack of top management commitment, wrong focus of attention, gaps in top management commitment, employee work culture and excessive worry factors.

Purpose: Organisational changes in the public sector have led public services to experience greater decentralisation. Nonetheless, the formal separation of governmental annual accounts and service providers via legally independent, government-owned entities have frequently undermined the accountability and decision-making capabilities of public sector accounts. This study aims to examine the key factors influencing government-controlled entities’ readiness for implementing consolidated financial reporting (CFR) in Malaysia and their level of readiness. Design/ Methodology/ Approach: A quantitative approach was employed, and data collection involved a questionnaire survey, which was distributed via email and postal mail to 70 entities controlled by the Federal Government of Malaysia. The descriptive and correlation tests were employed to facilitate data analysis. Findings: Based on the elicited outcomes, the respondents demonstrated positive feedback on equity and consolidation methods. Their responses indicate their general acceptance and applicability in financial reporting. While IT support and facilities, staff adequacy and skills, top management commitment, and strategic considerations significantly and positively influenced CFR implementation readiness, reporting complexity negatively and significantly impacted CFR. Rules and regulations were not significantly associated with CFR readiness. Practical Implication: The study offers insights for public sector accountants and relevant policy makers on key considerations for implementing the consolidation method. This includes aligning accounting policies, training staff, synchronising closing periods, establishing clear reporting procedures, assessing and integrating finance systems, monitoring currency exchange, and ensuring subsidiaries use a chart of accounts aligned with the parent company. Originality/ Value: This study offers a crucial perspective on how consolidated financial reporting functions as a strategic governance tool to enhance transparency and accountability within the context of government-controlled entities, while critically examining the organisational factors that influence readiness for its adoption. Keyword: Consolidated financial reporting, public sector accounting, public financial management, government-controlled entities, Malaysia.

Purpose Lean and green (LG) principles provide ways for escalating the progress and ecological images of the manufacturing organisations (MO). LG strategies are effective for increasing performance and to build green environment solutions for improving the sustainability and operational outcomes in an industry. However, there are certain barriers towards implementing LG pathways in the manufacturing industry. The study demonstrated critical perspectives towards transforming supply chains based on integral LG manufacturing barriers for indeed Innovations and reinforcements. This study aims to determine these barriers by reviewing the literatures and evaluated grey-connections between them. Design/methodology/approach The study highlights 40 barriers that hinder the implementation of LG approaches in MO. In study, a six-phase methodology is used to analyse the challenges of LG implementation. Here, DEMATEL technique is used and grey-connections are determined by plotting cause-and-effect relationship diagram to examine the impact of barriers. Additionally, modified best–worst method (MBWM) is used and integrated to define the priority importance of each barrier. Findings In study, 40 barriers are presented, where nine barriers are classified according for cause-and-effect relationship. The findings presented the grey-connections between nine barriers. Here, significant ratings are attained, which affirmed “lack of top management commitment”, “Lack of human resources and technical expertise” and “High cost of disposing of harmful wastes” as the greatest barriers that hindered the implementation of LG approaches in MO. Practical implications The findings will assist manufacturing firms in simplifying the most essential and the least significant barriers by mapping grey-connections between these barriers. The study will assist practitioners and allow administrators to raise awareness towards barriers to LG implementation in developed economics. Grey-connections highlighted the commitment of the top management along with technical expertise and availability of human resources critical for implementing LG practices in the manufacturing organisation. Originality/value The current study uses the integration of DEMATEL and MBWM model to evaluate the order of barriers towards LG deployment and presented a greater understandability about LG barriers. The study categorised the grey-connection between barriers based on cause-and-effect relationship to portray the drivers and influencing barriers. This study landmark its achievement by setting the way for future research in the area of removing barriers to LG practices implementation.

This study aims to provide a comprehensive overview of the implementation of ISO 31000 in the insurance industry, with a focus on the application of integrated risk management principles. The Systematic Literature Review (SLR) approach was used, with reference to the PRISMA 2020 guidelines, to ensure that the processes of searching, selecting, and synthesizing literature were carried out in a systematic, transparent, and replicable manner. The search was conducted on reputable scientific databases such as Scopus, ScienceDirect, SpringerLink, and Google Scholar, with a publication range of 2020–2025. Articles that met the inclusion criteria were analyzed through thematic synthesis to identify implementation patterns, barriers, and success factors for ISO 31000 in the insurance sector. The results show that the ISO 31000 standard contributes to improving risk governance, strengthening the integration of risk management processes into business activities, and fostering a more mature risk culture. However, several challenges persist, such as a lack of top management commitment, limited human resource competencies, and organizational cultures incompatible with integrated risk management principles. This study concludes that successful implementation of ISO 31000 depends heavily on leadership support, a strong risk governance structure, and the organization's ability to internalize risk principles into its strategic and operational processes. These findings offer academic contributions and can serve as a reference for researchers and practitioners developing studies and risk management practices in the insurance industry.

This research examines how digital ambidextrous capability serves as a critical transformation mechanism connecting technology investment and management commitment to digital performance outcomes within logistics SMEs operating across Sumatra, Indonesia, particularly under varying degrees of technology turbulence. Drawing on data from project managers in logistics SMEs through PLS-SEM methodology, the analysis uncovers compelling evidence that both technology investment and top management commitment achieve their performance impacts exclusively through the development of digital ambidextrous capability, rather than operating through direct channels. This complete mediation pattern fundamentally challenges conventional resource-based perspectives that assume straightforward linkages between organizational inputs and performance outputs. Furthermore, technology turbulence emerges as a consequential boundary condition that progressively amplifies the strength of relationships between ambidextrous capability and performance outcomes as environmental volatility intensifies. The analytical framework demonstrates strong predictive validity, extending beyond retrospective explanation to offer forward-looking forecasting capacity. This investigation advances dynamic capabilities scholarship by positioning digital ambidextrous capability as an indispensable intermediary process that converts organizational investments into tangible Digital ambidextrous capability returns within emerging economy settings. While acknowledging inherent constraints of cross-sectional research designs, potential conceptual overlaps among related constructs, and reliance on single-respondent data sources, this work furnishes actionable insights for managers navigating digital transformation journeys, emphasizing capability cultivation as the pivotal lever for unlocking performance gains amid turbulent technological landscapes.

This study aimed to investigate the integration of Safety, Health, Environment, and Quality (SHEQ) management systems within agribusiness projects in Lusaka, Zambia, with a focus on overcoming challenges that hinder effective implementation. Despite the well-documented benefits of SHEQ systems, various obstacles still pose risks to their successful adoption, which may have negative implications for food security, environmental sustainability, and public health. The study was grounded in two key theories: systems theory and the triple bottom line theory, which provided a framework for understanding the interconnectedness of SHEQ practices and their impact on social, environmental, and economic outcomes. A mixed-methods approach with a sequential exploratory research design was employed. Primary data was gathered through closed-ended questionnaires and semi-structured interview guides. Descriptive statistics were used to analyze the quantitative data, revealing a significant positive correlation between critical success factors (CSFs) and the successful integration of SHEQ management systems in agribusiness projects. Key factors identified through the quantitative data included top management commitment (1.81% of responses), training and awareness programs on SHEQ practices (7.2%), clear communication channels (9.5%), regular monitoring and evaluation (7.7%), and interdepartmental cooperation and collaboration (5.4%). These factors positively influenced the effectiveness of SHEQ integration. Qualitative data further highlighted leadership commitment, organizational culture, employee engagement, training, communication, and resource allocation as crucial elements for successful SHEQ implementation in agribusiness. Based on these findings, the study recommends that agribusiness management should integrate SHEQ goals into their strategic objectives, enhance communication strategies, and ensure adequate resources are allocated to SHEQ initiatives. The study contributes to the growing body of knowledge by identifying critical success factors necessary for integrating SHEQ management systems, offering valuable insights for improving sustainability and operational efficiency in agribusiness projects.

Problem statement: High global competition and pressure to increase productivity are forcing small and medium-sized maquiladora companies to optimize their processes without compromising quality or sustainability.. Objective: To analyze the organizational factors that influence the successful implementation of the Lean Manufacturing (LM) model in companies in Reynosa, Tamaulipas, Mexico. Methodology: A quantitative approach was employed, applying surveys to 84 strategic leaders of maquiladora companies. Multiple linear regression analysis was used to assess the impact of five independent variables: top management commitment, employee training, transformational leadership, customer focus, and supplier collaboration. Results: The results show that transformational leadership, top management commitment, training, and customer focus significantly influence the successful implementation of the Lean Manufacturing model. In contrast, supplier collaboration did not show a statistically significant effect in this context. Conlcusion: Success in implementing the Lean Manufacturing model mainly depends on internal factors, especially leadership and top management commitment. The adoption of lean tools must be accompanied by an appropriate organizational culture. The study provides empirical evidence from the Mexican context and proposes a replicable model for similar industries.

Purpose This study examines the impact of environmental regulations (ER) on green innovation performance (GIP) in Thailand's Eastern Economic Corridor (EEC), with a particular focus on the mediating roles of an innovative culture (IC) and top management commitment (TMC). Design/methodology/approach Quantitative data was gathered through a structured questionnaire administered to 376 manufacturing firms in Thailand's EEC. Path analysis and bootstrapping techniques were used to examine the direct and indirect relationships among ER, IC, TMC and GIP. The validity and reliability of the constructs were confirmed using confirmatory factor analysis and established scale validation procedures. Findings Environmental regulations were found to have direct and indirect positive impacts on green innovation performance. This relationship is significantly mediated by the presence of an innovative culture and top management commitment. These findings highlight the critical role of internal organizational dynamics–particularly culture and leadership–in converting regulatory pressures into opportunities for sustainable innovation. Originality/value This study integrates the resource-based view and institutional theory to explain how green innovation is driven by environmental regulations combined with internal factors, namely innovative culture and top management commitment. Thailand's Eastern Economic Corridor offers novel insights into how external pressures and internal capabilities interact in a developing economy context, with implications for both policy design and strategic management.