Telecommunication Company In Indonesia Research Articles

How the Macroeconomic and Financial Structure Affects the Firm Value of a Large Telecommunication Company in Indonesia

TELKOM's strategic initiative, referred to as 5BM, acknowledges the company's considerable assets but notes that it has not yielded substantial profits. To address this, TELKOM has devised this strategy to improve its firm value. This study seeks to contribute to this goal by conducting research focused on analyzing the company's financial structure and evaluating the effects of financial structure, considering macroeconomic factors like interest rates, to enhance its overall value. The research employs a quantitative approach, using TELKOM’s financial data from 2014 to 2024, with variables such as firm size, liquidity ratio, leverage ratio, investment opportunity, efficiency level, profitability, and interest rates. The study applies multiple linear regression to assess the relationships between these independent variables and firm value, using Tobin’s Q as a measure of firm value. Descriptive statistical analysis is also conducted to summarize the characteristics of each research variable. Findings reveal that leverage negatively affects firm value, while firm size, liquidity, investment opportunity, efficiency level, and profitability have positive impacts. Although interest rates and dividend policy also contribute to firm value, their effects are not statistically significant. These results provide insights into the importance of TELKOM's financial structure in enhancing its market valuation

Analysis of the Effect of Digitalization on the Profitability of Telecommunication Companies in Indonesia

This research investigates the relationship between digitalization components and the profitability of telecommunication companies in Indonesia through quantitative analysis employing survey methods. In the rapidly evolving landscape of the telecommunication industry, digitalization plays a pivotal role in shaping operational strategies and driving financial performance. The study employs a structured questionnaire administered to key stakeholders within Indonesian telecommunication firms, with statistical analysis techniques, including Structural Equation Modeling with Partial Least Squares (SEM-PLS), used to analyze the data. The findings reveal significant positive relationships between digitalization components—network infrastructure, digital services, customer experience, and operational efficiency—and profitability indicators. These results underscore the strategic importance of digital transformation initiatives in enhancing the profitability of telecommunication companies in Indonesia, providing valuable insights for industry practitioners, policymakers, and researchers.

Optimizing Financial Performance: A Comprehensive Examination of Economic Value Added (EVA) and Market Value Added (MVA) at Telecommunication Companies in Indonesia

This research aims to determine the factors that influence the financial performance of telecommunications companies in Indonesia using the Economic Value Added (EVA) and Market Value Added (MVA) approaches. The background to this research arises from the need to understand how operational efficiency, financial policy, innovation, market competition, and economic conditions play a role in creating economic value and the market value of equity. Data collected from telecommunications companies during the 2017-2022 period formed the basis of the analysis, and the research methodology involved measuring EVA and MVA and assessing factors that influence financial performance. The results of this research provide in-depth insight into the complexity of the relationships between variables and their implications for the business strategy of telecommunications companies in Indonesia.

Knowledge Sharing Behavior, Team Climate, and Organizational Learning Culture as Predictors of Innovative Work Behavior

Innovative work behavior has become an important research topic in human resource management. In the current fast-paced environment, organizations have also been forced to rely more on people to innovate to stay ahead of the competition. Addressing both the theoretical and practical purposes, this study investigated the roles of knowledge sharing behavior, team climate, and organizational learning culture in predicting innovative work behavior. A self-report questionnaire was used to collect data from employees in a telecommunication company in Indonesia with a total of 155 responses. Regression analysis revealed that knowledge sharing behavior, team climate, and organizational learning culture predicted employees’ innovative work behavior, which was consistent with previous findings. These results contribute to the existing literature by providing evidence that individual, group, and organizational factors should always be considered when predicting innovative work behavior.

Analysis of the Benefits of SAP S/4 HANA Cloud IT/Is Investment in the Case of PT XYZ

PT XYZ is one of the largest telecommunication companies in Indonesia. In 2020, PT XYZ implemented a digital transformation to increase its excellence by investing in industry telecommunication and information systems (IT/IS) enterprise resource planning software called SAP (System Application and Processing) S/4 HANA Cloud. The study aims to analyze the benefits of these IT investments made in PT XYZ. The results are carried out using the Comparative Analysis of Financial Statements followed by Business Value and Financial Feasibility Analysis and the Cost Benefit Analysis (CBA) method between 2018 and 2021. It can be revealed that the SAP S/4 Hana Cloud investment benefits the company's operations, which are identified in the form of 5 sub-categories that fall into required categories based on Ranti's Generic IT/IS Business Value.

The Analysis and Improvement of Business Process at PT FMS (A Case Study of an Indonesian Telecommunication Company)

Regarding the increase in telecommunication industry growth, every huge telecommunication company in Indonesia has authorized dealers in every region to help the company in distributing the products. PT FMS is one of the authorized dealers of PT Smartfren Telecom Tbk in Semarang where this research is limited to this company. For daily business activity, there is already a software system for tracking every activity, but the system is not fully integrated between each other. Furthermore, PT FMS has not yet created a written business process, which is an important role in the business itself. This research mainly focuses on the company’s distribution process by evaluating the current business process and creating the improvement by using the five BPM phases and BPMN as the tools. For gathering data, the author will conduct interviews, do a direct office observation, and utilize the audited company’s financial report 2021. The analysis explains that the root cause of the issues is that there is no written business process. Thus, the proposed solutions are by creating the written and improved business process by using BPMN and initiating a new fully integrated software system to make the business process become more efficient and effective.

Telecommunication service quality analysis using integration of SIPA and modified Kano

This article investigates the integrated approach of the Simultaneous Impor­tance-Performance Analysis (SIPA) model and the modified Kano model to evaluate and prioritize service attributes for telecommunication companies in Indonesia. The study is based on the demographic profiles and usage patterns of 74 respondents. The results demonstrate that the SIPA and Kano models can provide valuable insights for identifying priority areas and effective strategies for improving service quality. Specifically, the SIPA model helps to compare competitor performance and identify important service attributes. In contrast, the modified Kano model facilitates a dynamic cycle of service attribute evaluation to inform managerial strate­gies. This article contributes by highlighting the potential of the proposed ap­proach to offer valuable insights to telecommunication companies seeking to enhance their service offerings and remain competitive in a con­stantly evolving market.

The Influence of Compensation, Flexible Working Arrangement and Organizational Culture on Organizational Performance With Employee Engagement Mediation in Business Division of A Telco Company in Indonesia

The study aims to analyze the factors that will affect organizational performance. Those factors include compensation, flexible working arrangement (FWA), organizational culture and employee engagement. This study will examine the effect of compensation, FWA and organizational culture on employee engagement. Moreover, it will analyze how employee engagement mediates the effect of compensation, FWA and organizational culture on organizational performance. The population in this study accounted for 115 permanent employees in the Business Division of a telecommunication company in Indonesia. The sample consisted of 90 employees using the Slovin formula calculation. The sampling technique used in this study is a simple random sampling technique. The sample was chosen randomly without regard to strata in the population. The research method used is quantitative explanatory with SEM-PLS. According to the analysis of the study, the result has proved that: compensation, FWA and organizational culture have positive and significant effects on employee engagement; compensation, organizational culture and employee engagement have positive and significant effects on organizational performance; FWA has no significant effect on organizational performance; Employee engagement mediates the effects of compensation, FWA and organizational culture on organizational performance.

The Influence of Ambidextrous Leadership Mediated by Organizational Agility and Digital Business Model Innovation on the Performance of Telecommunication Companies in Indonesia During the Covid-19 Pandemic

Since 2019 and still progressing in 2020, the problems of the three telecommunication operators have experienced a decline in company performance, it can be seen that TELKOM has decreased revenue from 135.567 Trillion (2019) to 135.450 Trillion (2020). The Covid-19 pandemic that occurred in Indonesia caused telecommunications operators to decide to delay investment in infrastructure development (New Capex) for 2020 and 2021. The purpose of this study was to determine the effect of Ambidextrous leadership mediated by organizational agility and digital business models on performance. telecommunications companies in Indonesia during the COVID-19 Pandemic. This research will be conducted using quantitative research. The sampling technique was done by convenience sampling. The number of samples is 100 respondents. Based on the discussion above, it is concluded that Ambidextrous Leadership has a positive and significant effect on Digital Business Model Innovation, Ambidextrous Leadership has a positive and significant impact on Organizational Agility, Ambidextrous Leadership has a positive and significant impact on Company Performance, Digital Business Innovation Model has a positive and significant impact on Company Performance, Organizational Agility has no positive and significant effect on Company Performance, Organizational Agility is not proven to moderate Digital Business Model Innovation on Company Performance. The study suggests the utilization of extraordinary plans in identifying external and internal situations during and after the corona virus pandemic (COVID-19).

WEBSITE AS AN COMMUNICATION TOOL AND BRANDING STRATEGY IN TELECOMMUNICATION COMPANIES

This research had the purpose of investigating the utilization of a company's official website as a com­munication medium and for online branding purposes in the telecommunication industry in Indonesia. This study used a population of official websites from seven telecommunication companies in Indonesia. The indicators that had been used to analyze website content, website ease of use, and website interactivity. The results of this study showed that 100% of telecommunication companies in Indonesia had a website that can be used as an online branding strategy. The indicators that were mostly used by these companies for online branding were website content (100%) and website ease of use (93.65%), while the use of website interactivity (53%) still needed to be maximized. The findings of this study were useful in revealing how tele­com­mu­ni­cations companies in developing countries used their websites as a communication medium for online branding

Strategi Peningkatan Mutu Layanan Kolaborasi Jaringan Transport Telekomunikasi di Indonesia

<div><p class="1eAbstract-text"><em>The</em><em> </em><em>study aims to analyze the factors that can improve service quality and formulate a strategy for improving the collaboration of telecommunication transportation network services at telecommunication companies in Indonesia. The method used in this study is an exploratory analysis based on the Information Technology Service Management (ITSM) framework and analysis of internal and external conditions as well as Analytical Hierarchy Process (AHP) calculations. Factors that can improve service quality are strategy, design, transition, operation, and Continual Service Improvement (CSI), while the preparation of service quality improvement strategies is accelerating the implementation of transport network roadmaps, developing resilience systems, forming agile teams and improving business processes. The results of the research can be used as a strategic proposal for improving the quality of transport network services in telecommunications companies.</em></p></div>

Analysis of Abnormal Return and Volume Activity of Telecommunications Sector Shares in Indonesia Before and After Covid-19

The study intends to investigate if there are significant differences in the abnormal return and volume activity of telecommunication companies 90 exchange days before and 90 exchange days after the announcement of the first Covid-19 infection in Indonesia with the Event Study method. The strategies used in this study are quantitative methods with statistical description analysis using different t-test with paired samples. The samples used in this study are EXCL, ISAT, and TLKM companies included in the telecommunications infrastructure sector and listed on the Indonesia Stock Exchange (IDX). The research test results showed that there was no significant difference in the abnormal return and trading volume activity of telecommunication companies in Indonesia. It proves that telecommunication companies' performance in Indonesia is not affected by the Covid-19 pandemic, because the demand for internet and telecommunication services has become the basic need for people to be able to maintain their productivity at home

Exploring the Misalignment between Business and Information Technology on the Implementation of Balanced Scorecard: Case Study of State-Owned Telecommunication Companies in Indonesia

Many organisations around the world have faced misalignment in attaining the alignment between business and IT. The positive effect of alignment on overall company success has been focused on previous research. On the other hand, the misalignment in the implementation of a balanced scorecard was primarily unexplored. This study aimed at identifying and evaluating the factors that contribute to a misalignment of businesses and IT. The case study methodology is conducted in two state-owned telecommunication companies in Indonesia. The telecommunication industry’s selection as the case study is because of their nature closely related to technology development and implementation. Five semi-structured interviews, field notes and business records are used to produce the data, which have been thematically analysed and further follow by cross-case analysis to compare the thematic analysis result from each company. This study has resulted in 12 factors of misalignment between business and IT that can inhibit achieving alignment in implementing a balanced scorecard. The main findings showed that human factors, enterprise architecture, and IT project implementation factors could be three main source themes that can potentially contribute to misalignment. The findings may allow researchers to devise frameworks for how misalignments can be minimised to align business and IT better. This finding also useful in practice for companies that are seeking to achieve business-IT alignment by focusing on human factors, enterprise architecture factors, and IT project implementation factors.

Customer attribution toward corporate social responsibility: the importance of social justice in COVID-19 donation

PurposeLiterature on corporate social responsibility (CSR) has given much attention to the impact of CSR initiatives on business performance. However, managing customers’ attributions to the company’s social activities are also needed. This study aims to extend the existing knowledge by examining the role of social justice as a moderating variable in the relationships among corporate brand image, CSR motive, corporate brand trust and loyalty.Design/methodology/approachThe research data were collected from a sample of 710 respondents in Indonesia through an online survey. The variables used in this study’s questionnaire were adapted from previous studies. The focus of the survey was a COVID-19-related social activity conducted by the biggest private telecommunication company in Indonesia. Structural equation modeling was used to analyze the data and test the hypotheses.FindingsThe results showed that social justice moderated the relationship between corporate brand image and CSR motive. Also, social justice that revealed fairness in social life could influence how customers respond on company social activities and thus create corporate brand trust and loyalty.Research limitations/implicationsThis study focused on only one company and one type of CSR activity (i.e. philanthropy) that might limit its generalizability. Future studies can focus on other types of CSR activities from various companies and industries.Practical implicationsIn designing their social activities, companies must consider the importance of social justice. Companies need to address customers’ concerns toward social and society problems, especially to overcome social, environmental or health problems. Hereinafter, companies must design CSR activities that establish and accentuate their value motives by creating communication through media and public relations activities to symbolize their high concern for social problems or disasters.Originality/valueMost previous studies consider the outcome of social activities and their impact on business performance. This study focuses on the impact of corporate brand image and social justice (as an individual characteristics) on CSR (social activities) and how it can further enhance business performance (corporate brand trust, corporate brand image, loyalty) and enrich CSR research in emerging economies.

The Impact of HR Practices on Job Performance and Turnover Intention with Psychological Well-Being as a Mediator in Professional Workers at a Subcontractor Telecommunication Company in Indonesia

Turnover is a big issue for an organization, leading to the loss of talent and financial costs based on the organization’s investment in human capital and decreased productivity. In this research, we examined the impact of three HR practices on employee well-being, job performance and turnover intentions in professional workers at PT ABC. Employee well-being in this study involved two perspectives: psychological well-being and physical well-being. This study also examined the impact of employee well-being on retention. The study was conducted in a subcontractor company in the telecommunication industry in Indonesia. This study included 283 professional workers who were considered critical people in ensuring quality service. HR practices had a negative effect on turnover intention and a positive effect on job performance. HR practices did not influence either psychological well-being or physical well-being.
 Keywords: HR Practise, turnover intention, employee well-being, professional workers

Determinants of Firm Value: A Study on Telecommunication Companies in Indonesia

This study was conducted to determine the effect of Return on Assets, Debt to Equity Ratio, Current Ratio, Total Assets Turnover and Company Size on Price to Book Value as a proxy for Firm Value in Telecommunication Companies Listed on the Indonesia Stock Exchange for the 2012-2017. The research method used is quantitative. The population in this study was all telecommunications sector companies listed on the Indonesia Stock Exchange in 2012-2017 (5 companies, 30 data). Samples were taken using the census technique. The data analysis technique used multiple linear regressions. The results of the research that have been carried out show that: (1) Return on Assets, Current Ratio and Company Size have no effect on Price to Book Value of Telecommunication Companies Listed on the Indonesia Stock Exchange for the 2012-2017 period; (2) Debt to Equity Ratio and Total Asset Turnover have a positive effect on Price to Book Value of Telecommunication Companies Listed on the Indonesia Stock Exchange for the 2012-2017

Customer churn factors detection in Indonesian postpaid telecommunication services as a supporting medium for preventing waste of IT components

One of the most important tasks in the telecommunication company is to maintain the customer churn rate and customer satisfaction level. These things can be maintained by evaluating the churn customer factors. The results of this evaluation can certainly be used to improve the services of the company, so that customers will be stopped from churn and customer satisfaction level will be increased. This condition indirectly provided positive effect on the environment by preventing e-waste of IT components. In this research study, customer churn factors from customer feedback were evaluated by using text mining, by targeting the postpaid customers in one of telecommunication company in Indonesia. In this research we used 3 classification methodology, Fast Large-Margin, Naïve Bayes, and Support Vector Machine. Fast Large-Margin classification methodology was the most accurate model in this research, was used to classify the customer feedback for five following customer churn factors in telecommunication industry: poor customer service, poor network, high cost of services, billing errors, and promotion seeking. The result shows that promotion seeking was the most factor that caused customer to churn during January and December 2019 period.

Measuring service quality in the telecommunications industry from customer reviews using sentiment analysis: a case study in PT XL Axiata

One of the challenges in the company is to understand the customer perception provided by the company. Service quality is very important to be well maintained by the company. This situation will reflect on how excellent the company in serving customers. Well-maintained service quality is one of the success parameters to enhance customer satisfaction. In this paper, service quality level from customer review was measured by using sentiment analysis, by targeting the customers in Twitter who mention XL Axiata (XL), one of the telecommunication companies in Indonesia. To determine the service quality level, fast large-margin classification methodology and sentiment analysis were used to classify the reviews for seven service quality dimensions in the telecommunication industry: value-added services, billing system, convenience, pricing plans, network quality, employee's competency, and customer service. The result showed that the network quality dimension was the most service quality dimension that obtained review and positive sentiment from the customer.

The influence of distributive justice, job satisfaction and affective commitment to organizational citizenship behavior

Purpose: This study aims to determine and analyze distributive justice, job satisfaction, and affective commitment to the Organizational Citizenship Behavior (OCB) of employees at a telecommunication company in Indonesia. Methodology/Approach: The population used was employees at a certain public telecommunication company in Indonesia, amounting to 80 people. The sample used the saturated sample method. The data analysis method used the multiple linear regression analysis. Findings: Results indicate that partially positive distributive justice is not significant to OCB. Job Satisfaction has a positive and significant effect on OCB, and Affective Commitment has a positive and significant impact on OCB. In contrast, simultaneously Distributive Justice, Job Satisfaction, and Affective Commitment have a significant effect on OCB of employees. Research Limitation/implication: This research studied at the branch of the telecommunication company in a province level, therefore the results cannot be generalized to represent the opinions of all employees throughout Indonesia. The variables were limited to distributive justice, satisfaction, and affective commitment. The number of operational variables in this model was relatively limited; in fact, several other variables have not been included. Originality/Value of paper: The research finding gives contribution to the human resources management to enhance the company’s competitiveness through maintaining the OCB.

A Comparison of Technical and Functional Service Quality: A Study Case in Largest Telecommunication Company in Indonesia

A Comparison of Technical and Functional Service Quality: A Study Case in Largest Telecommunication Company in Indonesia