Jordanian Telecommunication Companies Research Articles

Theoretical Study on the Impact of Strategic Orientation on Organizational Performance: Examining the Mediating Role of Learning Culture in Jordanian Telecommunication Companies

This study proposed a research model to investigate the impact of strategic orientation on organizational performance in Jordanian telecommunications companies. In addition, it will examine the mediating role of learning culture using the dimensions of the learning organization questionnaire (DLOQ). A model was developed that presents the dimensions of strategic orientation, learning culture, and organizational performance. A random sample of 321 managerial and non-managerial employees will be taken. We will test if strategic orientations (market, technology, entrepreneurial) have a significant positive impact on organizational performance. Also, will test if the learning culture, in terms of promoting inquiry and dialogue, collaboration and team learning, empowering people towards a collective vision, connecting the organization to its environment, and strategic leadership have a significant positive impact on organizational performance or not. Furthermore, the findings could reveal that learning culture mediates the impact of strategic orientation and organizational performance. Based on the research hypotheses, we will examine if Jordanian telecommunication companies should be aware of the importance of strategic orientations on improving organizational performance. Also, will test if Jordanian telecommunication companies must ensure that learning culture has a vital role in improving organizational performance or not.

Company brand and customer loyalty under stakeholder management: A study of telecommunication companies in Jordan

The present study aimed to identify the impact of brand-related factors (brand image, credibility, accessibility and service quality) on customer loyalty in Jordanian telecommunication companies (i.e. Zain, Orange and Umniah). The present study adopts a descriptive analytical approach. The population of the present study consists from all the customers of Jordanian telecommunications companies. A convenience sample of 500 customers in Amman was selected. A questionnaire is used to collect data, 385 questionnaire forms were retrieved. It is concluded that brand image, credibility, accessibility, and service quality have a statistically significant impact on customer loyalty to the Jordanian telecommunication companies. Also, it is concluded that respondents are highly aware about the significance of the examined brand-related factors. In addition, it is concluded that brand image has a weak significant impact on customer loyalty to the Jordanian telecommunication companies

The Mediating Effect of Events and Experiences and Word-of-Mouth Marketing on Telecommunication Companies in Jordan

The Mediating Effect of Events and Experiences and Word-of-Mouth Marketing on Telecommunication Companies in Jordan

Factors that Influence the Acceptance of Internet of Things Services by Customers of Telecommunication Companies in Jordan

This article describes how the Internet of Things (IoT) is a new paradigm shift in information technology (IT). The IoT manifests the phenomenon of ubiquitous computing when objects or ‘things' are connected to the Internet providing automated services related to the things. However, few studies investigated the acceptance of these services by customers. Consequently, the purpose of this article is to investigate the factors that affect the acceptance and use of the IoT services by customers of telecommunication companies in Jordan. A total of 176 respondents participate in this study and the collected data is analyzed using SPSS. The findings indicate that behavioral intention significantly affects the use behavior of IoT services. In addition, IT knowledge is the most important factor that affects the behavioral intention followed by other factors.

The Impact of Applying the Blue Ocean Strategy on the Achievement of a Competitive Advantage: A Field Study Conducted in the Jordanian Telecommunication Companies

The present study aimed to identify the impact of applying the blue ocean strategy on the achievement of a competitive advantage in the Jordanian telecommunication companies. In order to achieve the study’s objectives, the descriptive analytical approach was adopted and a questionnaire was developed. After that, the questionnaire forms were distributed to the selected sample. The sample consists of one hundred (100) administrators working in Jordanian telecommunication companies. The researchers used descriptive statistical methods, as well as, linear regression analysis, that were done to test the study’s hypotheses and analyze the collected data. Several results were concluded. For instance, it was concluded that the blue ocean strategy dimensions are highly applied. It was also found that the elimination process significantly affects the achievement of a competitive advantage. It was also found that the reduction process significantly affects the achievement of a competitive advantage. In addition, it was found that the increasing process significantly affects the achievement of a competitive advantage. It was found that the innovation process significantly affects the achievement of a competitive advantage. In the light of the aforementioned results, several recommendations were suggested by the researchers. For instance, the researchers recommend providing customers with service guarantees by the Jordanian telecommunication companies. In addition, the researchers recommend overcoming the obstacles that hinder the application of the blue ocean strategy by the senior management. The researchers recommend utilizing the blue ocean strategy by companies and avoiding negative competition. The researchers also recommend making significant strategic changes in an ongoing manner. Such changes should be provided with support by the board of directors.

The Role of the Integrated Marketing Communications in highlighting the competitive advantage in the Jordanian Telecommunication Companies (Orange Company: Study Model)

This research aimed to study the marketing communications and their roles in excreting the competitive advantage in the service sectors as well as clarifying the importance and role of the elements of the service communication mix in achieving the objectives of the foundation of economic services while studying the reality of the marketing communications of Orange's organization, also aimed to propose solutions and recommendations to the research institution to assist in improving its marketing communication mix, and the development of marketing communication policies, which helps in the achievement of its competitive advantage . The study population consisted of all citizens and customers dealing with Orange 1200 questionnaires have been distributed random sample of citizens, and the study concluded that there is a statistically significant effect on all marketing communications at a significance level of (? = 0.05) on each of: Market share, competitive advantage, customer satisfaction. The study recommended increased attention to the development of means of communication and promotion to customers and work to provide new services fit with the requirements and desires of customers in addition to the diversity of the presentations and not confined to a particular class and increase the role of personal selling through the establishment of centers in remote areas as well as the work of the mobile service centers in different regions.

Customer relationship management systems and organizational performance: Quantitative evidence from the Jordanian telecommunication industry

This study aims at investigating the role of customer relationship management systems (CRMS) on Jordanian telecommunication companies’ performance. The study develops conceptual model that links CRMs with performance in Jordanian telecommunication companies. A self-administrated questionnaire has been designed as data collection instrument. Using the convenient sample, 300 questionnaires were distributed to customer service employees in Jordanian telecommunication companies. After editing, only 140 questionnaires were valid for analysis. The quantitative method has been adopted in the study such as descriptive analysis, regression models, and hypothesis testing methods. The findings show that there is a significant effect of CRMS dimensions on Jordanian telecommunication companies’ performance. Moreover, each CRMs dimension (system quality information quality, system usage, and user satisfaction) has a significant effect on Jordanian telecommunication companies’ performance. Based on the study model, the study provides practical lessons in applying CRMS to improve organizational performance in telecommunication companies.

The role of mindfulness in strategic creativity: an empirical investigation

The study aims at investigating the impact of mindfulness in strategic creativity by analysing the impact of the mindfulness dimensions from the perspective of the Jordanian telecommunications companies, such as creation of new categories, openness to novelty, and attention to context. To achieve the aims of the study a questionnaire was developed to collect primary data, after it has been distributed to the study sample consisting of 211 employees. The results of the study show that there is a significant statistical impact of mindfulness dimensions in impacting strategic creativity. Based on the results, the study recommends supports self-training and development of to enhance mindfulness and creative energies that will reflect positively on organisation's development.

Impact of Group Decision Support System (GDSS) on Organizational Decision Making in Telecommunication Sector in Jordan

Corporate history is full of examples of individual decisions that have been taken by the CEOs or top executives on the basis of their position and power alone. There is the famous story of Lee Iaococa getting fired by Henry Ford II. In his autobiography Lee Iaococa has stated how some of the individual decisions taken by Henry Ford II cost the Ford Company. Such examples are a mystery to understand and in fact motivate researchers to probe into role of systems like GDSS. Decision making with groups is an important process within companies and strongly supported in universities. Policies, budget plans, and other organizational tasks frequently involve group discussions or meetings. Collaboration within groups can be very effective as knowledge is increased, but being geographically dispersed can present a problem. This study investigates the impact of GDSS on organizational decision making in the two top telecommunication companies in Jordan.

Impact of Knowledge Sharing on Competitive Priorities: The Moderating Role of Social Media (An Applied Study in Jordanian Telecommunication Companies)

This study aims to identify knowledge sharing and its dimensions (Donating knowledge & Collecting knowledge) and its impact on competitive priorities: (Cost, Flexibility, and Quality) and the role of social media as a moderating variable in Jordanian telecommunication companies. The study population is consisted of (3) Jordanian Telecommunication Companies: (Zain, Orange, and Umniah). The study used equal stratified random sample. To collect the primary data a questionnaire survey was distributed to (134) managers. The questionnaire consisted of (30) items of close ended response type.The study reached set of findings; there is a significant statistical impact of knowledge sharing (donating knowledge & collecting knowledge) on competitive priorities in Jordanian telecommunication companies at level (a£ 0.05(; and there is a significant statistical impact at level (a£ 0.05(of social media on improving the impact of knowledge sharing on competitive priorities in Jordanian telecommunication companies. The study recommended increased knowledge sharing among employees and between departments through encouragement and practicing of knowledge sharing activities among companies' staff. And the need to motivate employees who are use social media for knowledge sharing in a work environment.

Call Center Workers Emotional Labor and its Influence on their Performance in Dealing with Senior Citizens in Jordan Telecommunication Companies

The current study examines the influence of the emotional labor of call center workers on their dealing with senior customers in their job on daily bases. The sample of the study consisted of (250) employee within the call center department in the three major telecommunication companies in Jordan. After distributing the questionnaire of the study; (231) questionnaires were properly filled for statistical analysis. The results of the study showed that among the dimensions of EL; surface acting appeared to be the most influential variable on the performance of the employees and the most one used among the sample of the study. In addition to that, it appeared that organizations which have a call center department tend to train their employees on the bases of surface acting in order for them to be able to deal with all types of customers and present the best performance they can.

The impact of TQM practices and KM processes on organisational performance

PurposeThe purpose of this paper is to investigate the impact of total quality management (TQM) practices in terms of leadership, strategic planning, customer focus, teamwork, process management, information, and analysis on organizational performance in Jordanian telecommunications companies. In addition, the mediating effect of knowledge management (KM) processes is tested.Design/methodology/approachA survey instrument was used to gather empirical data, and it was distributed to all managerial and non-managerial employees. A total of 477 questionnaires were valid for analysis, resulting in a response rate of (97 percent). Factor analysis and multiple regression analyses were used to test the study’s hypotheses.FindingsCustomer focus and process management were found to have an insignificant impact on organizational performance, while teamwork had the strongest impact on KM processes. The results also revealed that only knowledge sharing and application processes had a significant impact on organizational performance. More importantly, KM processes fully mediated the impact of TQM practices on organizational performance, except for teamwork, which had a partial mediating effect.Research limitations/implicationsThis study was limited to a survey of the headquarters of three telecommunication companies: Zain, Orange, and Umniah, in Amman City.Originality/valueOriginality of the paper lies in testing the influence of TQM practices on organizational performance in a novel context, where most TQM initiatives fail for one reason or another.

Gendered work engagement: qualitative insights from Jordan

Work engagement is assumed, implicitly, to be gender-neutral where women and men have equal opportunities to demonstrate their engagement in the workplace. This paper questions this assumption and integrates gender into the notion of work engagement by investigating and contextualising the factors that affect the genderedness of work engagement. It uses gendered organisation theory and engagement theory to expose the gendered nature of work engagement. Interviewing thirty-six employees from three telecommunication companies in Jordan, it is found that the notion of work engagement is neither gender neutral nor universal, and that the presence of inequality regimes means that women may have less opportunity to experience engagement, and certainly the opportunity will vary across contexts.

Competitive Advantage Based on Human Capital and its Impact on Organizational Sustainability: Applied Study in Jordanian Telecommunications Sector

The current situation facing business organizations is characterized by diverse work environments with continuous change and development. Todays organizations seek to keep pace with this continuous development and operate to maintain their current business through the ability to effectively respond to change, and to create competitive advantage based on the existence of qualified human capital that contribute to the creation of organizational sustainability in the business sector. Talented human capital, with special skills, has the potential to create confidence and integration among the staff and top management, leading to organizational growth and continuation (Kurucz, 2013). The emergence of a set of challenges in the knowledge economy has had a clear reflection on business organizations which have begun to search for new mechanisms to compete and insure their existence in the business world. Hence, the importance of the concept of competitive advantage, based on human capital, as a necessary requirement to deal with the challenges faced by local, regional or international organizations (Global Institute, 2011). Where competitive advantage based on human capital is the main generator of new ideas, development of old ideas, and contribution to aid in organizational abilities to expand their current market share as well as maximizing value. Competitive advantage based on talented human capital allows organizations to be able to seize new opportunities and achieve permanence and future continuity (Thomas, 2014). This study aimed to look at the impact of competitive advantage through intellectual capital investment as one of the elements in the creation of organizational sustainability in the Jordanian Telecommunications Companies sector. Simple and Multiple regression was used for data analysis and testing the hypotheses of this research .This study has reached a set of results that previous studies reinforced in this area such as: Competitive advantage based on a distinct capital is the optimum method that should be used in telecommunications companies since it contributes to the optimal investment of human capital. This leads to optimum organizational sustainability for companies in various fields and also contributes to the achievement of a company’s mission and vision of the future.

The impact of intellectual capital on innovation via the mediating role of knowledge management: a structural equation modelling approach

This study aims to investigate the impact of intellectual capital on innovation in telecommunication companies in Jordan, through the presence of knowledge management as a mediator. Data were collected using a self-administrated questionnaire from 498 employees working in three telecommunication companies in Jordan. Structural equation modelling approach based on AMOS 22.0 was used to examine the causal relationships and to test the hypotheses between the observed and latent constructs in the proposed research model. The results led to the confirmation of a mediation model as intellectual capital did not have a direct impact on innovation. The results revealed that intellectual capital did have a significant impact on knowledge management and the latter on innovation. In light of these findings, implications to both theory and practice are discussed.

Cycle recovery charging (CRC) methods for single used lead-acid batteries

There are many kinds of batteries available for use as primary power source, backup power source, or storage devices. Among them is lead-acid battery—one of the most important and widely used device in many applications due to its low cost and continually improved technology. This paper presents a cycle recovery charging (CRC) method for single used lead-acid batteries. Experiments tests were performed on 12 used lead-acid batteries (12V 60Ah UMTB FIAMM AGM) that were retrieved from storages of telecommunication companies in Jordan. The findings of these experiment tests show that these new charging methods have achieved significant improvements in battery charging performance. These improvements are effective for reconditioning of all batteries in use, extending the service life of the batteries, recovering capacity by breaking up hard sulfate, recovering cell imbalance, and refreshing batteries.

أثر تطبيق بطاقة الأداء المتوازن على تعظيم الربحية في شركات الاتصالات الأردنية = The Impact of Balanced Scorecard Applying on Profit Maximization in Jordanian Telecommunications Companies

بطاقة الأداء المتوازن | بعد العميل | بعد العمليات الداخلية | بعد التعلم والنمو | البعد البيئي | البعد الاجتماعي | تعظيم الربحية | شركات الاتصالات الأردنية | Balanced Scorecard | Customer | Internal Processes | Learning and Development | Environmental | Social | Profit Maximization | Jordanian Telecommunications Companies

The impact of intellectual capital on the competitive advantage: Applied study in Jordanian telecommunication companies

This research investigates the impact of intellectual capital components on the competitive advantage in the Jordanian telecommunication companies. The empirical findings indicate that the relational capital and the structural capital have positive impact on competitive advantage. Both the relational capital and the structural capital account for 48.4% of the competitive advantage. It is unexpected to find that the human capital does not have a significant direct impact on competitive advantage. However, it is valid to state that the human capital indirectly and significantly influences competitive advantage as it is embedded in the relational capital. The effect of the relational capital on competitive advantage is moderated by gender and age. The effect is strongest among younger men. In the case of the structural capital its effect is moderated by gender only such that the effect is slightly stronger for females rather than males.

The Impact of Internal Recruitment on Job Satisfaction in Jordanian Mobile Companies

ABSTRACT The current study aims at determining the main sources of internal recruitment in mobile telecommunication companies in Jordan and its significant impact on job satisfaction. It also determines the main criteria applied in internal recruitment policies. A total amount of 300 employees from three mobile companies (i.e., Zain, Orange, and Umniah) participate as a unit of analysis. The data is collected through a structured questionnaire which was analyzed by regression analysis and t-test. The results show a positive relationship between all sources of internal recruitment (i.e., internal advertising, promotion, transfer, and friends) and job satisfaction. In addition, the findings reveal that all mobile companies applied specific criteria in internal recruitment process which have a good knowledge about their employees, and the development of recruitment sources and criteria.

The Support of Knowledge Management (KM) Processes to Accomplish Risk Identification (RI) in Jordanian Telecommunication Sector

A Project manager may execute an appropriate action if a risk assessment identifies a dwindling project. Risk identification focused on recognizing the events which might cause a negative impact on the project outcomes. The paper intended to study how Jordanian Telecommunication companies apply knowledge process to support risk identification and how they cope with and how they promote. The existing empirical study was based upon a sample of (130) respondents composed and drawn randomly from the three Jordanian Telecommunication Companies. The findings show that Jordanian Telecommunication Companies were likely to have a clear vision in how Knowledge Management (KM) processes and impact to achieve Risk Identification (RI) to contribute in Information Technology (IT) project success. They will certainly help both researchers to get a better understanding about the knowledge processes on Risk identification, several recommendations were made and certain directions for future research were highlighted.