To explore accounts of the interactions between ancillary workers and care home residents during COVID-19 pandemic lockdowns. Qualitative interview study, following appropriate ethical approvals and procedures. Participants were recruited from care homes in England and through known networks. Interviews were conducted online or face-to-face when pandemic-related contact restrictions were lifted, according to participants' convenience and comfort. Sixty-three participants were interviewed: 38 ancillary workers (9 cleaners, 14 catering staff, 12 housekeeping staff and 3 ancillary staff supervisors), 8 care home managers, 5 human resource managers, 5 care home residents and 7 family members. The meaningful nature of interactions between ancillary staff and care home residents was evident in participant interviews, acknowledged by family relatives, residents, care home managers and ancillary workers. Interactions with ancillary workers contributed to care practices, and many relationships were enhanced during COVID-19. Participants felt these interactions contributed to the 'jigsaw' of the care home environment, and often positively impacted on staff well-being. Management support to enable these interactions was important and could make relationship-based care more meaningful. Interactions between ancillary workers and care home residents are important, can contribute to staff well-being and resident quality of life by fostering relationship-based care and promote the sharing of health and care information. Manager and supervisor recognition of this workforces 2019 contribution to relationship-based care and to improve overall care home environments is needed, as well as staff development opportunities to enhance these relationships too.

This study examines the implementation of digital invoice verification and its implications for payment timeliness and administrative compliance in a state-owned enterprise. Although digital financial systems are widely promoted to improve efficiency and accountability, empirical evidence on their operation in daily administrative practice remains limited. This study addresses this gap by analyzing the Vendor Invoice Portal (VIP) at PT PLN UP3 (Customer Service Unit) Serpong and exploring how administrative behavior and process governance influence verification outcomes. The study employs a qualitative case study design based on internship-based organizational research, utilizing field observations, document reviews, and limited interviews with supervisory staff. Comparative insights from Singapore's digital invoice framework are incorporated through secondary data and policy documents. The findings indicate that the VIP system has strengthened transparency, traceability, and formal accountability in the vendor payment process through standardized digital procedures. However, payment timeliness remains constrained by workload concentration near deadlines, document compliance issues, and coordination challenges among administrative actors. These constraints arise not from system deficiencies but from the interaction between the digital system and existing organizational practices. The study concludes that digital invoice verification should be understood as a governance process, not simply a technical solution, emphasizing the need for adequate administrative capacity, coordinated workflows, and supportive organizational practices to achieve effective digital financial governance.

Background and Aims: The global hospitality industry, particularly the hotel sector, is a major driver of economic growth, employment generation, and tourism development. Given its service-intensive and high-pressure, customer-facing work environments, the hotel sector emphasizes emotional and behavioral competencies such as emotional intelligence and self-management, which are critical for sustaining employee performance. This study investigates the influence of emotional intelligence and self-management on job performance among hotel employees in Bangkok, Thailand. Methodology: This study employed a cross-sectional, correlational, non-experimental quantitative design. Data were gathered from 200 employees using stratified random sampling. The instruments underwent reliability testing through a pilot study (n = 30), which confirmed high internal consistency (Cronbach’s α > .85). Descriptive statistics, Pearson correlation, t-tests, ANOVA, and stepwise multiple regression were employed to analyze the data. Results: Findings revealed significant and positive relationships between emotional intelligence (r = .612, p < .001), self-management (r = .584, p < .001), and job performance. Multiple regression analysis confirmed that emotional intelligence (β = .52, p < .001) and self-management (β = .34, p < .001) significantly predicted job performance, accounting for 53% of the variance (R² = .53). Emotional intelligence emerged as the stronger predictor. Significant differences in emotional intelligence and self-management were found across age groups, years of experience, and job roles, while no significant differences were observed by gender or educational attainment. Supervisory staff rated their job performance significantly higher than frontline staff (p = .028), likely due to increased autonomy and responsibility, supporting job design theories that link these factors with enhanced performance outcomes. Conclusion: These results underscore the vital role of emotional and behavioral competencies in hospitality, particularly for employees in guest-facing roles. The study recommends institutionalizing emotional intelligence and self-management training into recruitment, onboarding, and leadership development programs to enhance employee effectiveness, service quality, and organizational performance in the hotel industry. Since emotional intelligence emerged as the stronger predictor of job performance, it should be prioritized in talent development initiatives. Additionally, the findings contribute to the competency-based view of human resources, highlighting specific employee skills as strategic assets in driving competitive advantage.

This study examined the scope and functioning of peer recovery services across different roles and peer recovery programs. Specific aims included (a) considering the defining role of peer recovery specialists, (b) understanding how peer specialists achieve goals, (c) determining short- and long-term outcomes resulting from peer recovery services, and (d) identifying barriers and facilitators to service provision. A multimethod survey distributed via Qualtrics was used to collect responses from 108 peer recovery specialists, supervisory staff, and individuals receiving services across 23 programs. Qualitative responses were coded using an inductive coding strategy, whereas quantitative questions were analyzed using descriptive statistics and between-role comparisons. Participants endorsed lived experience and support as the primary roles of the peer recovery specialist, which facilitated connection to care and higher quality relationships. Several short-term outcomes were consistently endorsed across roles, including engagement in recovery services, social support, and crisis stabilization. Long-term outcomes were more variable. Peer specialists expressed challenges with maintaining boundaries with individuals given their personal experience and professional identities. Findings point to a shared understanding of the role of the peer recovery specialist and consistency in short-term outcomes across programs, both of which support the feasibility of establishing shared implementation (process) and outcome measures to guide evaluation efforts of peer recovery programs. We provide a short form, the Peer Recovery Services Checklist, to facilitate this goal. (PsycInfo Database Record (c) 2026 APA, all rights reserved).

This study aims to examine the relationships among happiness at work, psychological safety, and job satisfaction among employees in educational settings. Exploring the core dimensions and network structure of these constructs provides deeper insight into how they interact and how organizational interventions may be improved. Network analysis was used to investigate the associations among happiness at work, psychological safety, and job satisfaction. The Happiness at Work Scale, the Psychological Safety Scale, and the Minnesota Satisfaction Questionnaire were administered to a convenience sample of 372 employees in the educational sector in the Sultanate of Oman (mostly teachers, with a smaller number of supervisory staff). The network analysis showed that specific items from the happiness at work scale, particularly those reflecting enjoyment of work and environmental quality, were embedded within the network and played an important role in shaping employees' job satisfaction. The results also revealed that the extrinsic job satisfaction dimension occupied a central position in the network, functioning as a primary link between psychological safety and job satisfaction. The comparison between male and female employees indicated no meaningful gender differences in network structure or overall connectivity. These findings carry important implications for policy and practice in Oman, highlighting the value of strengthening managerial fairness, organizational clarity, and recognition practices to enhance employee happiness at work.

Learning from critical incidents is a major component of efforts to improve patient safety that increasingly center on system-level factors rather than individual errors to both address root causes of critical incidents and promote psychological safety in health care and social service agency cultures. However, there are limited studies of professionals' experiences with system-level critical incident review processes and how these experiences influence practice in behavioral health settings. This mixed-methods study explores how practitioners at the largest behavioral health agency in California perceived the use of the Safe Systems Improvement Tool to learn from critical incidents, including deaths by suicide, overdoses, and near misses. Survey and interview data from behavioral health practitioners indicated that for critical incident reviews, empathetic facilitation, deliberate preparation, and expectation-setting before meetings support psychological safety and systems change. Participants recommended including front-line as well as clinical and supervisory staff in critical incident reviews and developing clear timelines for implementing follow-up recommendations. The application of critical incident reviews in behavior health agencies can be effective not only in identifying root causes and quality improvement opportunities through the aggregation of data across events, but also in fostering cultures of psychological safety to reduce individual blame and defensiveness while promoting transparent system-wide assessment and transformation.

Background: The hospitality industry, a major contributor to global environmental issues, is under increasing pressure to adopt sustainable practices. While the concept of sustainability has gained momentum worldwide, the extent of its adoption in emerging urban centres like Kolkata remains unclear. Objective: The objectives are to explore and implement innovative waste management technology and practices in Kolkata star hotels to reduce environment impact and maximize resource recovery, where also identify and addressing the barriers hindering their adoption to promote sustainable waste management in hospitality sector. Methodology: This study explored sustainable waste management practices in five stars hotels in Kolkata. In-depth interviews and focus group discussions with supervisory staff from renowned hotel chain were done. The research adopted a qualitative design, with a total sample size of 30 participants. Data was analysed thematically to identify trends. Results: Kolkata’s hotel industry faces challenges in sustainable waste management due to financial constraints, technological limitations, infrastructure gaps, and guest behaviour. Progress has been made through waste segregation, plastic reduction, and digital tools. Overcoming these challenges requires government support, technological advancements, community engagement, and behavioural change programs. By integrating waste reduction, recycling, and resource recovery, hotels can establish a sustainable circular economy model. Conclusion: Continuous monitoring, innovation, and collaboration are circular for long-term success.

Commercial banks play a key role in economic development by facilitating financial inclusion, management of fraud prevalence significantly contribute to the success of financial institutions and the entire economy. The rapid adoption of digital banking has transformed the financial sector, offering convenience and efficiency to the financial institutions and customers. Despite the evolution of digital banking, which has transformed conventional banking into a cashless economy via the Internet, it has created unprecedented fraud encounters in online transactions. This research focused on examining the role of digital banking governance on fraud prevalence in tier-one commercial banks in Mombasa County, Kenya as the main objective. However, explicit objective involved investigating the effect of quality management on fraud prevalence in tier-one commercial banks in Mombasa County, Kenya. Theories of agency and fraud triangle informed the literature of the study. The research utilized a descriptive design and analytical approach. The intended audience of 270 staff from 56 branches of tier one commercial banks in Mombasa County comprising of management, supervisory staff and office clerks were selected using a structured questionnaire. A sample size of 162 employees was utilized having arrived at using the Yamane formula. A stratified random sampling design was pertinent for the different sub-groups of employees in the Management, Supervisory team and bank clerks. Descriptive statistics of mean and inferential statistics that include correlation and multiple regression analysis was used in this research. Additionally, SPSS version 26 was used as the analytical instruments. The regression model for the study was Ordinary Least Squares regression equation. In addition, the data diagnostic of the multicollinearity, normality and heteroscedasticity tests were used. The analyzed data was displayed in tables. Besides, the research adhered to ethical standards by upholding confidentiality and integrity with approvals from the university. In view of the influence of quality management on fraud prevalence of Tier 1 commercial banks, concluded that quality management was statistically significant and hypothesis one was rejected (p=0.031<0.05). The study recommends the utilization of a strong Quality Management governance that will help banks manage risks, enhance customer trust, and drive business growth by ensuring data accuracy, security, and accessibility. Keywords: Digital Banking Governance, Quality Management, Customer Awareness, Regulatory compliance, Fraud Prevalence, Bank Staff Remunerations and Fraud Prevalence.

Abstract Mentors serve as critical sources of support for young people and have a unique vantage point for observing the child’s life. Their perspective is also crucial for identifying the challenges mentors may encounter, which helps guide training and supervision. Using archival data, the current study sought to index real-time concerns that mentors were noticing with their youth mentees (ages 11–18) during a site-based mentoring program. This program developed a TIME (Tailored Intervention In-the-Moment for Everyone) Card system in which mentors share any concerns they are observing on index cards. The TIME Cards are visible to youth and integrated into the milieu of the program. Cards are submitted to supervisory staff who review and respond accordingly (e.g., offer support, conduct an assessment, provide a referral). Data included 578 excerpts that were independently coded by a team of researchers using content analysis. Mentors submitted an average of 16.06 concerns per program night. Concerns were categorized into four themes: (1) internalizing and externalizing problems (23.48%), (2) adverse childhood experiences and other adversities (28.38%), (3) adolescent development (35.51%), and (4) program-related behaviors or concerns (12.63%). Youth age was negatively associated with program-related concerns and positively associated with violence/aggression, microaggressions/racism, and gaming problems. This study provides insights into common challenges faced by youth and introduces the TIME Card system as a responsive and dynamic tool for supporting mentors and youth in site-based programs. Future research should examine whether this approach enhances mentoring processes and outcomes.

This study determined the influence of strategic budget planning on resource management and financial success in private secondary schools in Iloilo City for the school year 2025–2026. A total of 135 academic and administrative personnel from eight institutions participated, all of whom were directly involved in budgeting and financial operations. Respondents were selected through purposive sampling to ensure relevant experience. Several schools declined participation due to confidentiality concerns, limited staff, and restrictive institutional policies. A descriptive-correlational design was employed, using a validated questionnaire reviewed by experts in finance, statistics, and language. Data were analyzed using SPSS, applying descriptive and inferential statistics, including Mann-Whitney U, Kruskal-Wallis H, and Spearman’s rho tests. Findings revealed thatEducational Institutions’ strategic budget planning was generally “Aligned,” resource management was “Very Good,” and financial success is “High.” Older, supervisory, and long-serving staff gave significantly higher ratings, indicating that experience and leadership roles shaped more favorable assessments. Financial success varied only by tenure, with newer staff providing more optimistic assessments. The study concluded that strategic budget planning significantly influenced both resource management and financial success. It recommended involving experienced personnel in financial decisions, promoting transparency, integrating financial literacy into programs, and tailoring support systems based on demographics. Stakeholders were encouraged to foster collaboration and continuous improvement to sustain institutional growth.

This research analyzed creative problem-solving (CPS) components and examined the perceptions of Thai educational personnel regarding their CPS abilities. The sample consisted of 534 primary school teachers and educational supervisors during the 2024 academic year, selected through multistage random sampling. Data were collected using a questionnaire assessing CPS skills, which were then analyzed using means (M), standard deviations (SD), and second-order confirmatory factor analysis (CFA). The research revealed that the second-order CFA model for CPS among educational personnel (teachers and supervisors) consists of five key components. Ranked from highest to lowest, these were educators' perceptions of their CPS abilities to solve problems (SOL) (M = 4.23, SD = 0.54), ability to identify problems (IDE) (M = 4.17, SD = 0.57), ability to create knowledge (CRE) (M = 4.17, SD = 0.59), ability to discover concepts (INS) (M = 4.12, SD = 0.58), and ability to discover methods to solve problems (MET) (M = 4.11, SD = 0.58). The model strongly aligned with empirical data, indicating that all three models exhibited positive component weights (β) that were statistically significant at the .01 level. This finding underscores the strength of the CPS framework for educational personnel. These findings provide compelling evidence for the effectiveness of the proposed model in assessing and enhancing CPS skills among educational professionals, contributing valuable insights to both practice and future research in this field. This study fills a gap in the literature by providing empirical evidence on the CPS capabilities of educational personnel.

This research aims to examine and analyze the impact of Transformational Leadership Style, Self-Development, and Local Culture on Employee Performance at PT. Pamapersada Nusantara, with Job Satisfaction serving as a mediating variable. The study adopts a quantitative method with a causal explanatory design. The research population includes employees working as production supervisory staff (Supervisor level and above) at PT. Pamapersada Nusantara. A total sampling technique was applied, resulting in a sample size of 117 respondents. Data were collected through Google Forms and assessed using a Likert scale. The data analysis was carried out using the Structural Equation Model (SEM) approach, with Partial Least Squares (PLS) and IBM SPSS 26 as the supporting software. The findings reveal that: 1) Transformational Leadership Style has a significant positive influence on Job Satisfaction; 2) It also significantly enhances Employee Performance; 3) Self-Development contributes positively and significantly to Job Satisfaction; 4) It also significantly impacts Employee Performance; and 5) Local Culture positively and significantly affects Job Satisfaction, among other results.

Background and aims: According to KCE (Federal Centre of Expertise for Healthcare) report 73B, SMAF (Functional Autonomy Measurement System of the Elderly), a tool for functional dependence of the elderly, little known in Belgium, offers better support from supervisory staff in care institutions. The study aims to assess the dependency of the elderly by the workload of the supervisory staff using the SMAF scale; and to demonstrate the impact of the use of the SMAF scale in Belgium for better financing of residential establishments for the elderly by supervisory staff. Methods: We experimentally verified this statement in a nursing home and nursing home (n=50) by making comparative evaluations between the Katz and SMAF tools; the first being the normative reference for financing in management personnel in Belgium. Results: At the end of our experiments, we arrived at a first result according to which SMAF, with more items, makes a better assessment of the dependency of the elderly compared to Katz. In addition to assessing activities of daily living (ADL), SMAF also assesses activities of domestic tasks (ADT). The items assessing cognitive abilities are more extensive than the Katz scale. In view of the results obtained, we reached a second result according to which the use of the SMAF scale in Belgium could be a good calculation basis for financing of paraprofessional care staff. On the other hand, with regard to other care professionals (Nurses and Kiné-Ergo-Logo), no clear trend was observed. Conclusions: we can say that SMAF is a good tool for assessing the dependency of the elderly. It can also be used as a basis for funding orderlies. As for other paramedical staff, we recommend working on a large sample.

The theses highlight the relevance of integrating psychological counseling into the social work system of Ukraine under conditions of heightened social instability. Psychological counseling is viewed as a key tool for addressing clients’ deep emotional needs, enabling the effective combination of psychological support with other forms of social assistance. The core functions of counseling in social work are analyzed along with the most common models and forms of implementation. Key challenges hindering this integration are identified, including a lack of trained personnel, absence of supervisory support, staff overload, and limited funding. Particular attention is given to modern development trends such as multidisciplinary approaches, digitalization of services, and the implementation of online models of client interaction. The need for reforming professional education for social workers, strengthening cooperation between governmental, educational, and civil society institutions. It is concluded that counseling is not only an important component of social assistance but also a factor in increasing its effectiveness, sensitivity, and humanity.

Background The study of the determinants of food safety culture and their influences on the effectiveness of management systems in agri-food companies in Morocco will help companies in their efforts to implement management systems. Methods This article presents the results of a quantitative empirical study conducted among quality and food safety managers in Moroccan companies certified according to one or more of these standards: ISO9001, ISO22000 and FSSC22000. The objective of this study is to assess the extent to which food safety culture impacts the food safety management system. Results Statistical analysis of questionnaire data shows that evaluation and performance of the food safety management system is statistically significantly positively impacted with a medium effect by the awareness and knowledge of risks and with a weak effect by the involvement and role of management and supervisory staff, the Effective Complaint Management variable is statistically significantly positively impacted with a medium effect by the Involvement and Role of Management and Supervisory Staff, the Confidence in the Food Safety management system is statistically significantly positively impacted with a weak effect by the priority and attitude of employees and with a medium effect by the involvement and Role of Management and Supervisory Staff. Conclusions This study concludes that these variables, components of food safety culture: awareness and knowledge of risks, involvement and role of management and supervisory staff and priority and attitude of employees, have a greater impact on the food safety management system. It suggests that these variables further detailed in food safety standards and also integrated into food safety regulations in Morocco.

This study examined the implementation, effectiveness, and challenges of electronic Human Resource Management (e-HRM) in Higher Education Institutions (HEIs) in Aklan, Philippines, during the 2024-2025 academic year. Utilizing a descriptive-correlational design, the research involved teaching and non-teaching personnel from selected HEIs, with convenience sampling employed to gather data. A researcher-made survey instrument was used to assess e-HRM implementation, effectiveness, and challenges. Data analysis included descriptive statistics, the Mann-Whitney U test, the Kruskal-Wallis test, and Spearman’s rho correlation, with hypotheses tested at a 0.05 significance level. Findings revealed that e-HRM implementation was rated as "Very High" across operational, relational, and transformational dimensions, indicating strong integration within HEIs. The system effectively enhanced HR processes, communication, and strategic alignment, with teaching personnel, public HEI employees, and supervisory staff reporting slightly higher perceptions of effectiveness. Despite its strengths, e-HRM posed significant challenges, particularly in navigation difficulties, technical support limitations, and communication barriers, with public HEIs facing greater obstacles. Statistical analyses showed no significant differences in implementation perceptions based on demographic factors, while effectiveness varied by job position. Additionally, a weak positive correlation was found between implementation and effectiveness, but challenges remained independent of these variables. The study concluded that while e-HRM significantly improved HR operations, persistent challenges necessitated targeted interventions. Recommendations included enhanced user training, technical support, policy development, and infrastructure improvements to optimize e-HRM utilization. Future research could explore AI-driven HR systems and public HEI-specific challenges to further refine institutional HR management.

Plain Language SummaryThe COVID-19 pandemic drastically impacted processes of care and the well-being of residents in long-term care facilities. Related to these shifts, this paper addresses the experiences of long-term care providers during the pandemic. In this study, 13 front-line and 24 supervisory and administrative long-term care staff participated in either a group or individual interview between July 2021 and February 2022. Findings from these interviews revealed profound impacts on care providers including deleterious physical and mental health impacts. However, care providers also demonstrated resilience, and relied on individual and community assets to buffer the negative impacts. These findings highlight the need to be proactive in providing infrastructure that promotes well-being and a sustainable plan to help care providers pivot and adapt in a pandemic.

This 15-year prospective cohort study aimed to examine the impact of occupational exposure to noise and respirable flour dust on the incidence of metabolic syndrome (MetS) and its components among 379 flour mill workers in Iran. The cohort was divided into an exposed group (n = 232), comprising workers with chronic exposure to noise and dust, and a non-exposed group (n = 147), including administrative and supervisory staff with minimal exposure. Annual measurements of noise and dust followed NIOSH guidelines, and cumulative exposures were calculated over time. MetS and its components were assessed based on ATP III criteria using clinical and biochemical markers such as fasting blood sugar (FBS), triglycerides (TG), HDL cholesterol, and blood pressure. The results revealed that prolonged exposure to flour dust was associated with borderline increases in the risk of hypertension and hypertriglyceridemia, while noise exposure did not show significant associations with MetS or its components. Significant risk factors for MetS components included body mass index (BMI), age, and type 2 diabetes mellitus (T2DM). Age was a strong predictor of hyperglycemia (HR = 1.08, 95% CI: 1.02–1.14, p = 0.007), and baseline TG levels were significantly associated with hypertriglyceridemia (HR = 1.003, 95% CI:1.001–1.004, p = 0.001). Stratified analyses highlighted increased risks of MetS components among workers with extended working hours and rotational shifts. These findings emphasize the need for workplace interventions to reduce cumulative exposure risks. Future research should investigate potential mechanisms and synergistic effects of multiple occupational hazards.

Abstract: The demand for customer-focused manufacturing calls for more user-friendly tools to make workflow as smooth as possible. One of the lean tool options integrated into the automobile industry to tackle problems associated with product quality, brand appeal, and waste elimination at every stage of production processes is the Value Stream Mapping (VSM). Though manufacturers adopted several lean tools to minimise cost and reduce waste, this study focused on the roles of Value Stream Mapping (VSM) on the operational efficiency of Innoson Vehicle Manufacturing Company of Nigeria. A descriptive survey design was used to structure and organise this study. The convenience sampling technique was used to select 110 management and supervisory staff from the 1,800 employees of Innoson Vehicle Manufacturing Company of Nigeria. Data gathered were analyzed using the Ordinal Logistic Regression (OLR) model in the Statistical Package for Social Sciences (SPSS) Version 21. The null hypothesis that VSM as a Continuous Improvement (CI) tool does not enhance the firm's Operational Efficiency (OE) was rejected at a LOGCI of 872.31 and p-value of .001. The hypothesis, that waste elimination through VSM does not influence operational efficiency, was also dismissed. The findings revealed that VSM performance is demonstrated when teamwork in an assembling procedure, interacts with the production system and watches how production evolves from a starting point (inputs) to an end item (output). It was concluded that to achieve operational efficiency, businesses must minimise waste of processes, raw materials, time and space. VSM helped the managers to visualise more than just the single-process level, enabling the managers to view job flow across all processes. We recommended VSM to the manufacturing and the service industry for the implementation of plans and actions.

Inmates in prison environments are vulnerable to mental health problems and stress. Art therapy is a therapeutic method that uses art as a means to help individuals express and understand their emotions and thoughts. Based on previous literature reviews, art therapy was proven to reduce depressive symptoms in five participants. This service program aims to help inmates deal with stress and find out how art therapy can be an approach that can overcome stress in inmates and find out other benefits obtained from applying this method in a correctional environment. The program is implemented using psychotherapy methods with art therapy techniques. This activity involves counseling students, supervisory staff and residents of the class IIA correctional institution in Serang City in implementing the art therapy program. The art therapy activity was attended by 11 inmates with different types of cases and who had symptoms of stress at a moderate to severe level. As a result of this activity, students observed and conducted interviews and it was seen that the inmates who were previously gloomy and quiet were now able to smile and be open to telling stories. After holding the art therapy program, students saw changes in the behavior and facial expressions of the inmates. Art therapy has proven to be an effective method in dealing with stress in class IIA inmates in the city of Serang. Through the use of painting, therapy participants can channel their emotions and express feelings that are difficult for them to express verbally