To assess malaria service readiness and its associated factors among health facilities that provide antenatal care (ANC) services in Ethiopia. Nationally representative cross-sectional facility-based study. A total of 1156 public and private health facilities that reported providing ANC services at the time of the survey. Health facilities across nine regions and two city administrations of Ethiopia based on data from the 2021/2022 Ethiopia Service Provision Assessment survey. Only 15.7% (95% CI 13.8 to 18.0) of facilities demonstrated full malaria service readiness, while 14.3% had none of the key components. Substantial regional variation was observed: facilities in Somali region were more likely to be ready (adjusted OR (AOR)=1.53; 95% CI 1.19 to 1.95), whereas readiness was significantly lower in several regions, including Amhara, Oromia, Gambella, Harari, Addis Ababa, Dire Dawa and Sidama, compared with Southern Nations, Nationalities and Peoples' Region. Governance-related factors were strong predictors of readiness-the presence of a client suggestion box (AOR=1.60; 95% CI 1.12 to 2.29), recent report submission (AOR=2.79; 95% CI 1.15 to 6.76) and monthly staff meetings (AOR=1.64; 95% CI 1.26 to 2.14) were associated with higher readiness. Malaria service readiness in Ethiopian health facilities providing ANC services is low and unevenly distributed across regions. Strengthening supply chains, staff training and governance systems may improve facility preparedness and support more effective malaria service delivery for pregnant women.

The development of digital technology makes it easier to provide more efficient and transparent services. This study was conducted with the aim of knowing the application of the quality of one-stop integrated services at the Bekasi Class 1A Special District Court in improving services to the community. The method used in this study is qualitative, using observation methods, interviews with the head of the General Subdivision. The results of the analysis obtained show that the application of service quality runs the service process in accordance with the dimensions of public service, which consists of tangible shows that the physical facilities of PTSP meet public service standards. Reliability shows that the apparatus has been polite and attentive, listening to complaints, and trying to provide quick and appropriate solutions, responsiveness shows that consistency in following standard operating procedures and providing consistent and reliable services. Assurance shows that the apparatus has responded quickly to community requests and problems. Empathy shows that public complaints can be taken more seriously with a good complaint system. The findings and obstacles are that there is no electronic digital-based suggestion box such as Google Form which can be accessed via Smartphone. Therefore, the solution provided is to create an online-based suggestion box, namely Google Form, to make it more efficient in providing services.

In developing a restaurant, a marketing strategy is essential to win the competition among businesses. The large number of competitors in the Dalung area poses a challenge for managers to increase sales of food and beverages. Effective marketing strategies are the key to the success of hospitality businesses in the current era of digitalization. The purpose of this study is to identify the internal and external marketing factors and determine the appropriate marketing strategies for the products offered by Luwih Cafe Dalung in Badung Regency. This study uses a qualitative approach. Data collection techniques such as observation, interviews, and literature review were used. The analysis technique used is qualitative descriptive analysis using SWOT analysis. The results of this study indicate that there are internal and external factors of Luwih Café Dalung and alternative strategies to increase food and beverage sales. Four strategies are formulated, such as (1) SO strategy by providing a variety of healthy contemporary menus, organizing family events at affordable prices, and online offers through media and online ordering platform applications, (2) WO strategy, namely promoting specialty foods and conducting effective and efficient menu analysis, (3) ST strategy, which can be applied by expanding the menu with vegan options to provide more variety for visitors with families, implementing a membership program, and providing a suggestion box to collect visitor complaints. (4) is the WT strategy by providing training to staff and evaluating visitor input and market demand. It is hoped that these suggested alternative strategies will increase food and beverage sales at Luwih Café Dalung.

This community service activity was carried out by lecturers of the College of Administrative Sciences (STIA) Satya Negara Palembang as part of fulfilling the obligations of the Tridarma of Higher Education, specifically in the aspect of community service. This program aims to increase citizen participation in public service evaluation by implementing a web-based digital suggestion box system at the Palembang City Tourism Office. This activity is motivated by the low effectiveness of conventional suggestion boxes, which are often less transparent, difficult to access, and slow to implement. Through a participatory approach and the use of digital technology, this system is designed to enable people to convey their aspirations, criticisms, and suggestions online with guaranteed identity confidentiality. The results of the implementation showed a significant increase in the number of suggestions, a reduction in response time from seven to two working days, and a community satisfaction rate of 92.74%. The implementation of this system also forms a more open and participatory pattern of public communication between the community and local governments. This activity has practical, academic, and policy implications as a model for implementing digital participatory governance that supports the principles of good governance and digital transformation of public services.

The rapid advancement of information and communication technology has encouraged educational institutions to optimize their digital platforms, particularly school websites, to support academic and administrative activities. However, ensuring that these websites meet the needs and expectations of their users requires regular evaluation. This study aims to assess the quality of the SMK Negeri 1 Lhoknga website using the Webqual 4.0 method, which evaluates three main dimensions: usability, information quality, and service interaction quality. A descriptive quantitative approach was employed through a survey involving 61 active users, including students, teachers, and administrative staff, selected using purposive sampling. Data were collected via an online questionnaire based on the Webqual 4.0 indicators, utilizing a five-point Likert scale, and analyzed using descriptive statistics. The findings show that all three dimensions are categorized as “good,” with service interaction quality scoring the highest (3.81), followed by usability (3.79) and information quality (3.78). The dominant factor influencing user satisfaction was service interaction quality, highlighting the importance of system stability, accessibility, and security. Recommendations include regularly updating content, implementing a more modern and responsive design, and adding interactive features such as live chat and digital suggestion boxes to enhance user experience. These results provide practical insights for improving the school’s digital services and contribute to the broader discussion on educational website quality assessment.

Objective: The high level of complaints about service in the last three months—29.2% in September, 35.2% in October, and 35.2% in November—motivates this research to analyze the factors influencing the level of customer satisfaction at Gym Fitness Of Sidoarjo. Method: Data analysis was conducted by distributing questionnaires, which were then tested for validity and reliability. The analysis methods used are Quality Function Deployment (QFD) and Important Performance Analysis (IPA), which clarify how improvements can be made. Result: The research results reveal that the service variables in the dimensions of reliability and satisfaction that do not meet customer expectations include: workers providing wholehearted service, workers maintaining the cleanliness and comfort of the gym room, equipping gym equipment and repairing damaged facilities and infrastructure, and providing a suggestion box. Novelty: These findings suggest that improvements in these service areas can increase customer satisfaction and help maintain customer loyalty at Gym Fitness of Sidoarjo.

This study aims to determine the Quality of Public Services at the Anggrek Health Center, North Gorontalo Regency. This study was conducted based on three aspects that influence the quality of public services, namely: (a) official work motivation (b) community supervision and (c) implementation of spatial planning policies. This study uses a qualitative descriptive method with data collected through observation, interviews, and documentation. Data analysis was carried out through three stages: Data Reduction, Data Presentation, and Conclusion Drawing. The results of the study indicate that the Quality of Public Services at the Anggrek Health Center, North Gorontalo Regency, as seen from the three aspects that influence the quality of public services, is significantly influenced by employee work motivation which is still uneven so that services at the Anggrek Health Center have not been realized properly. Community supervision has been carried out through various mechanisms, such as suggestion boxes, satisfaction surveys, reports through NGOs and village officials, to external assessments from institutions such as the Ombudsman, which have become effective means to encourage accountability, transparency, and professionalism of service officials. The implementation of spatial planning policies on the quality of public services at the Anggrek Health Center has succeeded in creating a more structured, focused, and responsive service system to patient needs. This policy not only supports the effectiveness of health workers' work through the separation of space according to service clusters, but also increases public satisfaction by providing a clearer and easier-to-understand service flow.

Business corporate communication of any company the key to success is a feature. This is Includes exchange information, both internally among employees and externally with stakeholders, to achieve the company's goals and objectives. Effective corporate communication helps in building a positive corporate image, fostering a culture of transparency, and ensuring that all members of the organization are aligned with its mission and values. Here are some key components and practices of business corporate communication: Clear Objectives: Define the goals and objectives of your communication strategy. It could be to inform, persuade, motivate, or engage different audiences. Audience Segmentation: Understand your various stakeholders (employees, customers, investors, media, etc.) and tailor your messages to suit their interests, needs, and preferences. Channels of Communication: Utilize various channels like emails, memos, newsletters, social media, company intranet, meetings, presentations, and more, to reach your target audience. Consistency: Ensure that the messaging across different channels and platforms is consistent to avoid confusion or conflicting information. Two-way Communication: Encourage feedback and open channels for employees and stakeholders to communicate back to the company. This could be through surveys, suggestion boxes, or regular meetings. Crisis Communication: Have a plan in place for addressing and communicating during crisis situations. This includes being transparent, honest, and providing regular updates. Brand Voice and Tone: Define a consistent brand voice and tone that represents the company's values and resonates with the target audience. Internal Communication: This involves communication within the organization. It includes disseminating information about company policies, updates, changes, and fostering a sense of belonging among employees. External Communication: This pertains to communication with external stakeholders like customers, investors, suppliers, and the media. It includes marketing messages, press releases, and customer support. Leadership Communication: Leaders play a crucial role in setting the tone for corporate communication. They should be effective communicators and lead by example. Cultural Sensitivity: Be aware of cultural differences when communicating with a diverse audience, both internally and externally. Measurement and Evaluation engagement on social media, feedback surveys, etc. Training and Development: Provide training to employees on effective communication, especially if it's a critical part of their role. Legal and Ethical Considerations: Ensure that all communication complies with legal requirements and ethical standards. This includes issues like privacy, data protection, and truthfulness in advertising. Adaptability and Flexibility: Be ready to adapt your communication strategies as per the evolving needs of the business and changes in the external environment. The Significance of Corporate Communication Corporate communication, at its essence, encompasses all forms of communication that an organization undertakes, both internally and externally. It serves as the lifeblood that keeps a company's stakeholders informed, engaged, and aligned with its goals. Effective communication is pivotal in fostering a positive corporate image, cultivating trust, and ensuring that all constituents - from employees to customers to investors - are on the same page. The TOPSIS ranking system aims to enhance clarity by evaluating and comparing items through weighted averages. A common strategy involves reducing uncertainties and assigning equal weight to each response. Timely handling of the matter is crucial in this process. Later, a more comprehensive approach was adopted, Social Media Engagement, Employee Newsletter, Customer Feedback Surveys, Press Releases, Executive Town Hall Meetings and Community Engagement Events. Effectiveness, Engagement, Feedback and Response Time and Alignment with Company Values and Objectives. the Ranking of Business Corporate Communication in Social Media Engagement is got the first rank whereas is the Press Releases is having the Lowest rank.

This study was premised on the topic; “Board of Governors and Students’ Indiscipline Management in Church of Uganda-founded Secondary Schools in South Ankole Diocese. Specifically, to establish the different forms of students’ indiscipline in Church of Uganda-founded secondary schools, to examine the causes of students’ indiscipline in Church of Uganda-founded secondary schools and to assess the different students’ indiscipline management techniques the Board of Governors applies in Church of Uganda-founded secondary schools. The researcher hinged this work on Skinner’s operant conditioning theory which proposes that discipline should be rewarded in order to encourage more discipline while indiscipline should be punished to discourage it. The researcher used questionnaires and an interview guide on a sample size of 196 respondents. Findings revealed that indeed students’ indiscipline exists and to qualify this, a number of different forms of students’ indiscipline were highlighted such as drug abuse, bullying, phone possession, stealing and striking, among others. Several causes are attached to these forms of students’ indiscipline among them; peer pressure, family background, phone possession, Head teachers’ leadership style and influence of teachers, among others. The third objective assessed the techniques the Board of Governors was applying to minimize students’ indiscipline. Findings came out with a number of techniques among them application of school rules and regulations, guidance and counselling, use of suggestion box, student involvement in school policy formulation, assessing students’ records, good student welfare, recruitment of the right teachers, strengthening/empowering student’ bodies, sensitization of parents, utilization of other disciplinary committees like the staff disciplinary committee among others. Respondents recommended that among others that the Foundation body and other organs that nominate the Board of Governors must endeavour to nominate members who have an interest in the school, have knowledge of school administration, are accessible and have time for the school otherwise such a committee will be useless to the school that the management of indiscipline is the role of both the school and parents, that the responsibility of parents is not only to pay school fees and that school administrations should use committees in matters of students’ indiscipline right from the students’ committee to the Board of Governors sub-committee of discipline to avoid isolation and bias, that the Board of Governors should not listen to rumours about their schools, that the Board of Governors must be able to investigate and find out the truth before a decision is taken.

Patient loyalty is an indicator of a clinic’s success, influenced by trust, service quality, clinic image, and patient satisfaction. This study analyzes the influence of service quality, trust, and clinic image on patient loyalty through patient satisfaction at Pratama Kartika Clinic 0729 Bantul Yogyakarta. This study employs a descriptive verification method with a sample of 100 patients selected using an accidental sampling technique. Data was collected through interviews using questionnaires and analyzed using descriptive analysis and Path Analysis. The research findings indicate that service quality, trust, clinic image, patient satisfaction, and patient loyalty fall into the good category. Service quality and clinic image have a positive and significant influence on patient satisfaction, while trust has a negative and significant influence on satisfaction. Service quality and trust positively and significantly influence patient loyalty through satisfaction, whereas clinic image has a negative and significant effect on patient loyalty through satisfaction. Patient satisfaction has a positive and significant influence on patient loyalty. Recommendations for Pratama Kartika Clinic 0729 Bantul Yogyakarta include creating a service tagline, building emotional bonds with patients through excellent service, providing a digital suggestion box application, and conducting regular patient satisfaction surveys. The clinic should also evaluate its services, expand service types, implement marketing strategies, and enhance the technical skills of medical and paramedical staff to improve service quality.

The purpose of this study was to determine and analyze the quality of outpatient services at the Ilu Health Center, Ilu District, Puncak Jaya Regency. This study uses a qualitative method with research indicators, namely the mechanism of health center services, medical personnel, health center facilities, and community response. The result of the study showed that the service quality of Ilu Health Center demonstrates both strengths and areas for improvement. Emergency patients receive prompt attention, but delays for non-emergency cases due to staff absenteeism impact satisfaction. While procedures are simple and accurate, insufficient equipment and inconsistent staff discipline reduce service effectiveness. Although services are free and align with Decree of the Minister of State Apparatus Empowerment No. 63/KEP/M.PAN/7/2003, facility limitations, such as inadequate parking and medical records management, hinder efficiency. Medical personnel exhibit professionalism through clear communication and competence, fostering patient trust. Cleanliness and proper staff uniforms reflect high standards, though the lack of sufficient parking and a garden detracts from the experience. Mechanisms like suggestion boxes and equitable treatment of all patients align with participatory and ethical service principles. Staff accountability in handling challenges, such as equipment shortages, enhances trust further. To optimize service quality, the Ilu Health Center needs improvements in staff discipline, infrastructure, and resource management. Addressing these areas will strengthen alignment with public service principles and health standards, ultimately enhancing patient satisfaction and trust.

IntroductionChange is HARD! People talking about the good ol’ days before smartphone and social media. But times have changed! The new generation has grown up with electronics. They have been able to access all information from the Web within seconds. So why do we struggle in hospitals to change to a virtual format for our education & learning materials? We know there is more up-to-date information, yet it takes time, money, and effort to swap out old references for new, or even to find where all that old bad information is hidden! BUT there is a solution... Virtual binders provide up-to-date information and education at the staff’s fingertips accessible from anywhere securely.MethodsThe Nurse Educator created a virtual binder to house current information on current topics and new initiatives.All staff were taught how to use the platform, access from their phone, workstation or any electronic device. All new information are added upon training and staff can utilize an anonymous virtual suggestion box to report training needs. All staff have access to all topics. Not only does this increase knowledge base for other units, but it also promotes collaboration and teamwork with the other disciplines through recorded webinars provided by from hospital wide leaders and providers.ResultsStaff was initially resistant to change. However, over time they have reported a preference for this form of educational messaging. They state that having all materials in one location has eased the burden of attempting to locate paper copies as well as ensure that the paper documents were current best practice. Ease of use and portability of information have been of highest interest. New nurses report satisfaction with the ability to review information at their leisure. Seasoned nurses state that having quick set up guides for less common procedures is helpful to have on demand. Some nurses have reported reviewing learning topics or listening to recorded lectures while commuting. Nurses have reported increased knowledge of current standards of practices.ConclusionsThe change from paper books and paper binders to the virtual binder was an initiative that was worthwhile! While change is hard, ill-informed or bad practices have the potential to harm patients. This method has provided staff with current resources at their fingertips on any platform. This has increased staff’s knowledge base and ensured current content being circulated through the unit, decreasing time for circulation of new materials, decreasing spending on printing and allowed for quick updates by the editor as new information and practices are implemented.Applicability of Research to PracticeSince the implementation of the virtual binder in the Burn Unit, this author has since facilitated the use of virtual binders for various other areas and staff levels in the facility. This is an initiative that can be implemented easily in other facilities.Funding for the StudyN/A

This research aims to analyze sea transportation passenger services on passenger satisfaction at the Gapura Surya Nusantara Terminal, Tanjung Perak Port, Surabaya. The time used by researchers to conduct research during 6 months Land Practices (PRADA) at the Gapura Nusantara Terminal which is under the auspices of PT. Pelindo. This research uses a qualitative approach with descriptive research type. The data sources used are secondary data and primary data, for data collection techniques in the form of interviews, observation and documentation. The results of this research show that the service at the Gapura Surya Nusantara Terminal is good, seen from the aspects of safety, security, reliability, comfort, such as stretchers, CCTV, security posts, disturbance information, ticket printing machines, waiting rooms, toilets and others. However, there are factors that cause the loss of consumer confidence in the services provided by the Gapura Surya Nusantara Terminal, namely the unavailability of a suggestion box or website to accommodate complaints and suggestions, the condition of the smoking area which is a little dirty due to cigarette butts being thrown away carelessly, apart from that, passengers prefer to smoke. in the front area of ​​the waiting room rather than in a designated smoking room and there is minimal availability of rubbish bins.

Based on an initial survey conducted by researchers, the number of general patient visits from the first semester of 2023 illustrates that general patient visits are experiencing a downward trend. most of the people who are domiciled in Jeneponto Regency still prefer to receive treatment and fulfill health services outside Jeneponto Regency compared to Lanto Dg. Pasewang Hospital. The purpose of this study is to analyze the influence of service quality on general patient satisfaction and loyalty at Lanto Dg. Pasewang Hospital, Jeneponto Regency. The type of research used is quantitative with a cross sectional study approach consisting of 72 samples with a sampling technique, namely simple random sampling. The results of the study found that there was an effect of responsiveness (?=0.006), assurance (?=0.002), tangible (?=0.000), and reliability (?=0.004) on patient satisfaction; there was no effect of empathy (?=0.123) on patient satisfaction; There was an effect of responsiveness (?=0.004), assurance (?=0.022), tangible (?=0.003) and reliability (?=0.000) on patient loyalty; There was no effect of empathy (?=0.239) on patient satisfaction. It is necessary to provide input in the suggestion box for every aspect of service quality that is still considered lacking so that it can be input material for Lanto Dg. Pasewang Hospital, Jeneponto Regency in increasing satisfaction and maintaining patient loyalty.

The goal of this research is to create an automated system that works with machine learning (ML) and natural language processing (NLP) to automate university complaint management. Students get dissatisfied when traditional complaint handling techniques, such physical suggestion boxes, are ineffective and prone to delays. Designing and implementing a system that automates the submission, classification, and analysis of student complaints especially those made in Somali is the aim of this project. The suggested approach greatly lessens the manual workload of university administrators by classifying issues into Academic, Finance, and Equipment using a machine learning model trained on complaint data. The system has an administrative dashboard for tracking and handling complaints, as well as an easy-to-use interface for filing complaints. The primary results show that the system improves the accuracy and efficiency of resolving complaints, which results in quicker resolution times and pleased students. Proactive decision-making is made possible by the system’s integration of data analytics, which also offers insightful information on persistent problems. According to the project’s findings, automated complaint handling can greatly enhance the entire university experience by creating a more accommodating and student-focused atmosphere.

Background: Health professionals who handled deliveries with confirmed COVID-19 reported that they followed government regulations while adhering to the health protocol and wearing PPE level 3 to prevent exposure to the virus. This was done while taking into consideration the delivery services' capacity for health security, health services, efforts to promote and prevent, and response management. Objectives: To learn about the management of aid during the COVID-19 pandemic in hospitals, public health centers, and independent practice midwives. Methods: This research is qualitative. The research was conducted from July to August of 2022. In this study, 13 midwives who worked in hospitals and with mothers giving birth were chosen via snowball sampling. The six participants in this study were one village midwife, Banjarsari Sayung, the head of the panel room at Sunan Kalijaga Demak Hospital, and the team leaders for midwife coordination at Wonosalam 1 and Wonosalam 2 health centers. An in-depth interview instrument was used in this investigation. Before proceeding to the deductive phase, run the data through the normal inductive analysis technique. Results: The interviews revealed that the local government plays an important role in strengthening the health security capacity and the service capacity of all facilities to ensure that maternity mothers are not exposed to COVID-19. Response management takes the form of questionnaires and suggestion boxes. Conclusion: security capability in terms of service, the capacity of the services offered is of high quality, and response management takes the form of measurement tools such as surveys and suggestion boxes.

This research develops a hybrid Total Quality Management (TQM) model to strengthen ECE-parent partnerships based on Education Report Card data. Integrating digital (Linktree, WhatsApp Group) and non-digital (FGD, physical suggestion box) approaches, the model was piloted at KB Muslimat NU for 4 weeks with a PDCA cycle-based action research design. Results showed significant improvements in: (1) parent participation (30%→ 78%), (2) quality of constructive feedback (45% → 82%), and (3) teacher responsiveness (90% within <24 hours). Thematic analysis revealed the success of the model in reaching diverse digital literacies, with 70% of parents adopting digital platforms and 30% using manual channels. This research proves the effectiveness of a low-cost approach based on TQM principles (customer focus, continuous improvement) while providing an operational framework to improve indicators D.1.2 and D.4.2 of the Education Report Card. Practical implications include an inclusive training module and a prototype structured feedback system that can be replicated in resource- limited ECE centers.

The main problems in this thesis are officers who lack discipline, officers who are less friendly and officers who lack insight in providing services to the community. The purpose of this discussion is to determine the quality of service that occurs at the Batipuh District office, Tanah Datar Regency. The type of research that the author uses is qualitative descriptive research, to obtain data from the problems studied. The data collection techniques used were observation, interviews and documentation. Data processing is carried out descriptively, then the aspects of certain problems are described and classified and explained in effective sentences. Based on the research results, it can be concluded that the efficiency principle put forward by AG. Subarsono has not been implemented properly by the Batipuh District Head's office. This can be seen from officers' delays in starting the service process and officers' lack of understanding in providing administrative information to the public. However, the service meets the time standards set by providing one active admin officer and there are no costs for carrying out the service process. The principle of responsiveness has also not been implemented well, as can be seen from officers using high-pitched voices when giving directions to the public. However, the Batipuh sub-district office also provides a suggestion box as a forum for input, criticism and aspirations from the community. Based on non-partisan principles, the Batipuh Subdistrict Office also strives to provide special routes for people with disabilities to make it easier and more comfortable for people with disabilities to provide services. However, in its implementation, the Batipuh District office also experienced problems, namely sudden power outages and poor network.

Introduction: Community participation is central to primary health care (PHC). However, there remains limited research on the practices of community involvement in PHC. This study aimed to inform the Zambian PHC agenda, by documenting key actors, their roles, interactions and available spaces or interfaces for engaging in community participation, as well as to identify the enabling conditions/mechanisms, and barriers underpinning community participation. Methods: We used exploratory qualitative methods consisting semi-structured interviews with Community Health Assistants (CHAs) (n=10), healthcare workers (n=7) and traditional leaders (n=7). Additionally, focus group discussions were conducted with Neighbourhood Health Committees (NHCS) members (n=53) and community members (n=57). Data were analysed using thematic analysis. Results: The CHAs, health workers and traditional leaders acted as the key intermediaries between health facilities and communities, driving co-production and social accountability processes. Traditional leaders and civil society organizations often served as initial catalysts of community participation, enabling the subsequent roles of the CHAs, while health centres and NHCs provided the spaces and platforms for community members to shape their involvement in participatory activities. Co-production entailed community contributions such as labour and participation in decision-making at health facilities. Social accountability took the form of suggestion boxes and informal feedback from traditional leaders. Several contextual barriers limited participation, including undefined roles for processes of community engagement, the lack of a comprehensive engagement strategy, and the exclusion of CHAs in health facility processes. Conclusion: The CHAs and their roles, alongside those of other actors, were pivotal in supporting both co-production and social accountability processes. Strengthening community participation in primary health requires clearly defining the roles of various actors through the development of comprehensive community engagement strategies.

This study evaluates the service quality of Studio Toha using the SERVQUAL and Quality Function Deployment (QFD) methods. The research focuss on analyzing the gaps between customer expectations and actual service delivery across five key dimensions: reliability, responsiveness, assurance, empathy, and tangibles. Data was collected through a survey of studio users utilizing a questionnaire designed to measure the importance and satisfaction levels of service attributes. Validity testing showed that all attributes were valid (r > 0,361) and demonstrated high reliability (Cronbach’s Alpha 0,804). The findings reveal that attributes such as 24-hour security and a well-functioning air conditioning system had the highest positive SERVQUAL scores (0,30 and 0,21, respectively), indicating customer satisfaction in this area. However, attributes like lobby crew availability (0,03) and timeliness in studio preparation (0,07) require significant improvement. These results emphasize the importance of facility maintenance, employee training, and the provision of suggestion boxes as critical steps for service enhancement. This study suggests ongoing improvement strategies to better align services with customer expectations and increase overall satisfaction. The research offers practical insights for Studio Toha’s management to identify strengths and areas for improvement, thereby maintaining competitiveness in the studio rental industry.