Student Complaints Research Articles

Cellular Phone and Laptop Radiation Effects on Subjective Complaints in Informatics Students

The increasing use of cell phones and laptops in today’s modern society has a negative impact on health; one such impact is on informatics students, who struggle with the use of cell phones and computers in their daily activities. This study aimed to determine the relationship between radiation exposure to cell phones and laptops with subjective complaints in the form of sleep quality, headache, dry eye syndrome (DES) and concentration disorders. The research is analytic observational and cross-sectional approaches. The study used simple random sampling to select 112 respondents, all of which were informatics students of Universitas Sebelas Maret (UNS). The Pearson correlation test results were obtained from cell phone and laptop radiation exposure with sleep quality (p <0.05; r = 0.192), headache (p <0.05; r = 0.510), dry eye syndrome (p <0.05; r = 0.1950) and disturbances concentration (p <0.05; r = 0.406).

One year update following removal of high sugar sweetened beverages from a university campus

Abstract Healthy UCD is a health promotion initiative designed to create a sustainable healthy university campus. The aim of the study was to report on student and staff attitudes and provider attitudes to the removal and income from drinks one year following the removal of carbonated sugar sweetened beverages (HSSBs) on a large university campus, University College Dublin (UCD). In 2018 Healthy UCD, in partnership with the contracted beverage supplier, conducted a seven-week trial where all HSSBs were removed from the main campus and replaced with sugar-free or low-sugar alternatives. This was in advance of a levy on HSSBs to be introduced nationally. During the trial, drinks sales rose by 4%. Following the trial, a survey of students was conducted across the campus which provided the motivation to the University Management Team to approve removal of HSSBs on a permanent basis. Staff and student complaints were monitored over the following year. Drinks sales data was obtained from retail outlets for 2019 and compared to the same sales period for the previous year. Retail sales for drinks continued to grow despite removal of HSSBs, with 8% growth in the year following removal. A small number of complaints were documented. The most important was a query about those staff and students with diabetes mellitus who might need high sugar energy products and the removal of a particular HSSB which is sold in Ireland. This HSSB had not in fact previously been sold in UCD. The national advice regarding access to high sugar products in the case of hypoglycaemia from Diabetes Ireland was provided satisfactorily for all staff and students. Removal of HSSBs from a university campus is possible; advice must be provided to those who may feel negatively impacted by the change. Key messages Removal of high sugar sweetened drinks from a university campus is possible; advice must be provided to those who may feel negatively impacted by the change. Sales can grow despite health-related changes of the food environment.

DEFINING THE ROOT CAUSE OF JAKARTA MBA STUDENTS’ COMPLAINT USING 5-C TQM MODEL OF ACADEMIC EXCELLENCE

In the competitive world of education, there are many universities competing to improve the quality of education services, employee performance, and produce graduates with integrity and professional skills. One of them is SBM ITB Jakarta which is the location for the research. The purpose of this study was to determine the root causes of the quality of MBA ITB Jakarta services by using a qualitative approach and “5C TQM of academic excellence” model as a guideline to improve the quality of education services. While for the technique of collecting data and analyzing qualitative data using interviews with respondents, the respondents in the study were university staff, lecturers, SBM ITB Jakarta management, and students. The results of the study concluded that there absence of such clear role from every unit involved (in this case SBM ITB Jakarta staff, lecturers, and management) as the root cause of student complaints related to the service quality of SBM ITB Jakarta. Miscommunication and misperception cannot be avoided because every unit has different perceptions and expectations toward each other.

Student Perception Toward E-Learning in Primary School Teacher Education Department Students of Serambi Mekkah University

The article provides an overview of the application of e-learning to students of The Primary School Teacher Educationdepartment at SerambiMekkah University in the Introduction to Computer Application courses. Data collection was carried out through instrument testing and concept comprehension tests in multiple choice forms and interviews with students. There are various problems faced by students based on the results of the interviews of the authors in the field during student complaints that were delivered at the time of access a little slow when accessed simultaneously, however, based on the test results obtained show the probability value <0.05 so it can be concluded that there is an influence on student learning outcomes in the application of E-Learning.

Developing ergonomics-based practice system to improve students’ typing skills

Increased competence must exist in vocational education. Less measurability of competency typing and convenience in using the computer laboratory becomes a problem for the Department of Business Administration, Bali State Polytechnic. For that, we need a system repair work practice typing on the student. This research was conducted at the Department of Business Administration computer laboratory Bali State Polytechnic. The method used is experiment with design group within - treatment (same subject). A total sample of 28 students of the 2nd semester and are taking practice typing. Competence is measured from the speed and accuracy in typing. Comfortable measured by questionnaires of practice comfort, and fatigue measured using a 30 item questionnaire of fatigue. Data of fatigue and comfortable were analyzed using the non-parametric Wilcoxon test and data of typed competence analyzed using t- paired test at the 95% significance level. Results of this research showed that there was a decrease in fatigue student practice 28.10%, decrease in musculoskeletal complaints 31.14%, increase in comfortable 39.63%, increase in typing speed competence the 27.31%, and an increase in typing accuracy competence 5, 10%. It was concluded that the improvement of work practices system can reduce fatigue and musculoskeletal complaints of students and increase typing comfort and competence of students in the Department of Business Administration Bali State Polytechnic.

KUALITAS PELAYANAN PENDIDIKAN DALAM MENGANALISIS KEPUASAN MAHASISWA PADA PROGRAM STUDI PENDIDIKAN MATEMATIKA

Service quality is an evaluation of the results of the process of comparing the services that consumers have received with the service they expect. Based on the results of observations that have been made found several student complaints about poor service quality, including in the form of facilities or infrastructure. The purpose of this study was to determine the level of student satisfaction with the quality of education services with the servqual method. This research is a descriptive qualitative study. The data analysis technique uses the servqual method and the importance performance analysis (IPA) method. The results in this study show that students are not satisfied with the educational services provided by the mathematics education department, whereas in the science analysis there are several service items which are included in the top priority namely timely attendance, security, friendliness, structuring the lecture room, AC facilities, LCD facilities and worship facilities.

Attitude of overseas Pakistani students towards modular examination.

Introduction: Modularization an innovative initiative taken by educational institutes around the globe to increase the student’s productivity and efficiency.&#x0D; &#x0D; Objective: The objective of this study was to determine the knowledge and attitude regarding modularization in overseas Pakistani students.&#x0D; Methodology: A cross sectional survey was conducted at the International Medical College of one of the public sector university during December 2012 till February 2014. A total of 425 undergraduate students were approached through non-probability convenience sampling technique and requested to fill a semi structured questionnaire after taking written consent.&#x0D; Result: According to the outset of this paper a total of 425 students were questioned. Among the total 189 students were male (44.47%) and 236 were female (55.52%) out of which the majority belonged from North America/Canada (79.06%). A vast percentage (48.94) invested of about 2 hours of study daily. 63.06% of students believed modular examination to be a fair system and 32.94% of students thought it to be a failure to affect any educational standards. 36% of students blame stress/load for their poor result and 31.06% agrees with the lengthy syllabus being responsible for their down showing GPA’s. 43.06% of students face hardships because of irregular attendance. The major complaint of students (39%) was their teaching style. 46.12% of students prefer to study from lecture notes. Thus, this study completely clears all the aspects of student’s performance in modular system of examinations and its flow and shortcomings. It is important that more effort should be put into cater to student’s stress, loads and make it an effective system to improve a student’s capability and efficiency.&#x0D; Conclusion: The findings of this study can guide us to revise and reshape the assessment system practiced at various medical colleges in Karachi.

Damage Limitation: Learning Lessons from Complaints and Appeals Staff on the Handling of Student Grievance

Against a backdrop of rising student complaints in higher education (HE) and debate about students as consumers, increasing attention is turning to institutional processes for dealing with complaints and appeals. This paper draws on a nationwide survey across UK HE to explore the unique experiences of Complaints and Appeals staff. The research provides important new insights into the perceived benefits of student complaints as well as the challenges. The findings indicate a need to change the culture around complaints to help address issues such as time taken to resolve formal complaints, expectations of students and impact on student/staff relationships. Drawing on theoretical models of service failure from the business sector, combined with a co-production model of HE, we conclude with recommendations about how complaints and appeals might be regarded as a learning opportunity leading to improved channels of communication and dissemination, as well as offering continuing professional development opportunities.

Caracterizacion, simulacion y propuesta de mejora del proceso de reinscripcion en el Instituto Tecnologico Superior de Huatusco

One of the key processes, about service to students in educational institutions, is the re-enrollment process. At the Tecnologico Superior de Huatusco, this action is still carried out with the participation in situ of the students, where they go through various processes until they remain legally registered for the following semester. A critical activity in the process has to do with the reticular counseling, where the students spend with the teachers and taking into account the reticular progress, as well as the subjects offered, the student is assigned the number of credits that suits them, looking for With this achieve a steady advance in your career. Students are classified as regular and irregular, and according to this classification is the time required to carry out the reticular counseling, since a regular student consumes less time than an irregular student. Various efforts have been made to expedite reticular counseling, but the results have not been very encouraging. Using a simulation model, we seek to find reengineering that allows us to reduce counseling time and thereby reduce the complaints of students in this process.

Ina-BWR: Indonesian bigram word rule for multi-label student complaints

Handling multi-label student complaints is one of interesting research topics. One of techniques used for handling multi-label student complaints is Bag of Word (BoW) method. In this research bigram word rule and preprocess are proposed to increase the accuracy of multi-label classification results. To show the effectiveness of the proposed method, data from Telkom University student data and additional relevant data by using hashtag are used as testing data. We develop Indonesian Bigram Word Rule for Multi-label Student Complaints (Ina-BWR) to identify multi-label student problems based on Bigram Word Rule. Ina-BWR consists of three processes such as preprocessing informal text, identifying complaint and object from text. Additional preprocessing techniques are conducted to formalize the text such as parsing a hashtag, correcting affixes word, correcting a conjunction word, parsing suffix people pronoun and correcting typo words. Indonesian bigram word rule is adopted from opinion identification rules with 3 additional corpuses (-)NN, (-)JJ and (-)VB to identify student complaints. To identify complaints, four label corpuses have been created manually. The experimental results show that Ina-BWR can increase Personal, Subject and Relation label accuracies. The best accuracy for four labels is obtained when Ina-BWR is combined with BoW method.

CHRONIC LACK OF SLEEP IS ASSOCIATED WITH INCREASED SPORTS INJURY IN ADOLESCENTS: A SYSTEMATIC REVIEW AND META-ANALYSIS

Background:Although sleep has been identified as an important modifiable risk factor for sports injury, the effect of decreased sleep on sports injuries in adolescents is poorly studied.Purpose:To ...

The mediating role of mood in the relationship between perseverative cognition, sleep and subjective health complaints in music students

Objective: Subjective health complaints (SHC) are frequent in musicians. These complaints may be particularly distressing in this population because they are performance relevant. This paper aims at testing a model positing that (a) perseverative cognition (PC) predicts sleep duration/quality, (b) sleep duration/quality predicts SHC and (c) mood is a mediator of these associations.Design: Participants were 72 music students (mean age (SD): 22.7 (3.0) years), and the assessment period consisted of seven consecutive days, with a solo performance on the fifth day.Main outcome measures: Self-reported total sleep time (TST) and sleep quality were assessed 30 min after wake-up, and objective TST/sleep quality were assessed with an actigraphy watch. PC and mood were measured five times a day. Daily SHC were assessed at 9 p.m.Results: PC did not significantly predict sleep duration/quality. Self-reported and objective TST and sleep quality were all significantly associated with SHC. Mood played a mediating role in each of these relationships with the exception of objective sleep quality.Conclusion: The tested model on the association among PC, sleep and SHC and the mediating role of mood received partial support, highlighting the importance of sleep and mood in the emergence of SHC among university music students.

PENGARUH KUALITAS LAYANAN PENDIDIKAN TERHADAP KEPUASAN MAHASISWA PROGRAM STUDI MANAJEMEN FAKULTAS EKONOMI PADA UNIVERSITAS SWASTA DI BANDAR LAMPUNG

This study aims to determine the description of the quality of educational services to student satisfaction after attending the educational process, and the results of this study are used to increase student satisfaction in the future. The population of this research is the management study program students at the Faculty of Economics, Private Universities in Bandar Lampung in 2014, 2015 and 2016. Determination of the size of the sample uses the Isaac and Michael tables with a 5% confidence level and determines the sample members with stratified random sampling. The data analysis technique used is Structural Equation Modeling (SEM), an analysis that combines factor analysis approaches, structural models (Structural Model), and path analysis (Path Analysis). The exogenous variable education service quality (X) consists of tangibles, reliability, responsiveness, assurance and empathy. Whereas endogenous variables of satisfaction (Y) are cognition, affective and psychomotor. The results showed that 1) a description of the quality of educational services according to students' perceptions as a whole including good categories.variable service quality Tangible, reliability, empathy, assurance is more important than responsiveness, 2) description of student satisfaction after attending the education process according to overall student perceptions including good categories, 3) quality of education services has a significant effect on student satisfaction, 4) policy implications indicate the need for improvement in terms of; a) cleanliness of the lecture room, b) resolve student complaints, c) handle administration quickly, d) pay attention to a controlled period of education, e) hospitality of employees in providing services.

3. Student Complaints: Performative or Passionate Utterances?

Abstract In a well-documented case from late 2016, Oxford University graduate, Faiz Siddiqui, sued his alma mater, claiming that the “appallingly bad tuition” he received cost him the first-class degree that he felt he should have received. In tracing how the rise in such complaints seems ineluctably linked to the increasing commodification of the sector, we ask what it means for a student to express her voice within the university. In doing this, we draw a contrast between the (safety of the) formal procedures to which many students resort when making a complaint, and the possibilities of addressing issues in a face-to-face encounter. To understand the differences in these two approaches, we make an unusual move to consider the work of J. L Austin (1962). We then outline Stanley Cavell’s criticisms of the formal procedures that underlie such utterances. We suggest that a commitment to passionate utterance along Cavellian lines, highlights not only the place of emotion in a complaint, but also the responsibility, and answerability, of each party to the other.

Association of Biological Rhythm Impairment with Levels of Anxiety, Depression, Dream Anxiety and Other Sociodemographic Correlates in Turkish Medical Students

Purpose In this study, we investigate association of biological rhythm impairment with levels of anxiety, depression and dream anxiety and other sociodemographic correlates of Baskent University medical students. Methods 193 students who accepted to participate in the study from Baskent University School of Medicine Grades 1, 2, 3, 4 and 5, were enrolled to our study. Participants were administered the Beck Anxiety Inventory, Beck Depression Inventory, Dream Anxiety Scale, Biological Rhythm Scale and Sociodemographic Data Form. Results Participants’ biological rhythm (impairment) scores were found to be significantly associated with the Dream Anxiety Scale, Beck Depression Inventory and Beck Anxiety Inventory scores. Female students were found to have higher biological rhythm, activity rhythm, sleep rhythm, anxiety and dream anxiety scores, which means that they have higher anxiety levels and more impaired biological rhythms. Students who drowse in the lectures were found to have higher sleep, activity, social and dominant rhythm patterns with higher levels of dream anxiety and Beck Depression Inventory scores as well. Conclusions Biological rhythm impairment is related to dream anxiety, anxiety and increased depression levels. Smoking, alcohol consumption and having pet are factors negatively effecting biorhythms and increasing dream anxiety in medical students. Drowsing during the lectures is a common complaint of medical students and can be a sign of irregularity in the biological rhythms and psychiatric disorders like anxiety and depression as well. Encouraging medical students for having more regular biorhythms can help them ensuring their own mental health.

Teaching pharmacotherapeutics to pharmacy students at a Nigerian university: Student perspectives

Background. Pharmacotherapeutics is an essential component of undergraduate pharmacy curricula worldwide. Therefore, improving the content and teaching of pharmacotherapeutic courses will better equip young pharmacists for their future careers. Objectives. To assess the perception and views of fourth- and fifth-year pharmacy students at Ahmadu Bello University, Zaria, Nigeria, on the content and structure, as well as methods of lecture delivery of a pharmacotherapeutics course. Methods. This was a sequential mixed-methods study. During the first phase, a pretested questionnaire containing both open- and closed-ended questions was distributed to all 201 students who enrolled for the course during the 2015/2016 academic session. After analyses of questionnaire responses, two focus group discussions (FGDs) were held with 16 randomly selected students (8 participants per group). Results. Over half of respondents (54%) had enrolled for the course more than once. Analyses of qualitative data from both questionnaires and FGDs yielded three themes: poor student awareness, relevance, and shortcomings in course structure and delivery. The most common complaints of students revolved around the bulkiness of the course and non-interactive teaching methods used by course lecturers. Their enjoyment of certain parts of the course was linked to a perceived relevance of some disease conditions over others. Conclusion. There is a need to improve the course structure and teaching of pharmacotherapeutics at the institution, as well as student participation in their own learning.

Do They Have to Like It to Learn from It? Students’ Experiences, Group Dynamics, and Learning Outcomes in Group Research Projects

Small-group pedagogies, such as group research projects, are a common instructional method in undergraduate education. The literature suggests that small-group learning has positive effects on learning outcomes, but some students have negative attitudes toward group work, and student complaints about negative group dynamics, such as free-riding, are common. This study examines the relationship between learning outcomes associated with group research projects, student experiences, and group dynamics, controlling for students’ individual characteristics, group composition, task type, and incentive structures. The sample includes data on course records and self-assessment narratives for 240 students who completed a sociology research methods course at a small, private liberal arts institution between 2004 and 2015. Multivariate analyses indicate that students’ experiences have indirect effects on individual learning outcomes, and some aspects of group composition, task type, and group dynamics predict students’ experiences with group research projects.

RANCANG BANGUN SISTEM ELECTRONIC COMPLAINT SISWA BERBASIS WEB Di SMA NEGERI 3 PANDEGLANG MENGGUNAKAN METODE WATERFALL

In the development of information technology very often people want the challenge of speed, accuracy, and ease of access in an information system that must be met well. The grievance system in SMA Negeri 3 Pandeglang is still less effective ie the students complaint complaint still use the way of recording in the paper or the students come directly to the teacher room in complaint to the homeroom teacher. This causes obstacles faced by the guardian of the class where there is a loss of damage on the complaint complaint paper so that complaints complaints are not conveyed to the homeroom teacher and principal. On the basis of the above problems, researchers create a web-based system is expected to help students in complaints and facilitate homeroom teachers, principals and teachers in handling sustainability of student complaints effectively. In designing the system using UML (Unified Modeling Language) and using waterfall method it proposes an approach to systematic and sequential software development starting from the system advance level on all analysis, design, coding, testing and maintenance.

MANAGING UNIVERSITY/STUDENT CONFLICT BY IMPLEMENTING MANDATORY ARBITRATION AS A CONDITION OF ENROLLMENT: PRESERVING INSTITUTIONAL COST AND REPUTATION

ABSTRACT The purpose of this paper is to introduce a framework to examine the viability of requiring mandatory arbitration as a condition of enrollment to resolve student-based grievances, complaints and disputes at institutes of higher education in the United States. Mandatory arbitration has increasingly been adopted by businesses to resolve consumer and non-consumer complaints and disputes, largely due to its advantages in permitting such businesses to avoid litigation, protect reputation and maintain confidentiality. Despite its increasing use by many U.S. businesses, research indicates that few, if any, U.S. universities or colleges have instituted mandatory arbitration processes to address student-based disputes. The research will provide data to explore the feasibility of utilizing mandatory arbitration to resolve student complaints on U.S. university and college campuses and from which specific recommendations for formal, informal, and rational approach(es) to resolve such disputes may be drawn. One hundred (100) U.S. university and college administrators will be asked to participate in a quantitative research project. In addition, ten (10) focus group interviews will be used to verify and validate the research outcomes. By applying the knowledge provided through the study, universities will be able determine if mandatory arbitration is a viable option for resolving student-based complaints and disputes on campus. Keywords arbitration, mediation, mandatory, compulsory, forced, university, college, student, complaint, dispute, resolution

Is being a \u201csmall fish in a big pond\u201d bad for students\xb4 psychosomatic health? A multilevel study on the role of class-level school performance

BackgroundFeatures of schools and classes are closely related to students´ health and wellbeing. However, class composition (e.g. in terms of school performance) has rarely been examined in relation to students´ health and wellbeing. This study focuses on the so called Big-Fish-Little-Pond-Effect (BFLPE), by investigating whether the level of high-performing students in classroom is negatively associated with psychosomatic complaints of students who perceive themselves as poor performers.MethodsData were derived from the German sample of the WHO-Collaborative “Health Behaviour in School-aged Children (HBSC)” study 2013/2014. The sample included 5226 11-, 13- and 15-year-old students. Individual perceived school performance (PSP) was included (very good/good vs. average/below average PSP) at the individual student-level. At the class-level, school performance in class was generated by aggregating the share (in percentage) of students who report a very good/good PSP to the class-level, indicating the percentage of students with good/very good PSP in classroom. Using multilevel regression models, the association between class-level school performance (in percentage of students with very good/good PSP) and individual psychosomatic complaints were analyzed, stratified by students´ individual PSP.ResultsStudents who report average/below average PSP showed higher likelihoods of psychosomatic complaints (Odds Ratio: 1.75; 95% Confidence Interval: 1.52–2.03) compared to counterparts with very good/good PSP. The aggregated class-level PSP was not significantly associated with psychosomatic complaints. However, in line with the BFLPE, results further revealed that students with average/below average PSP, who attend classes with a higher percentage of students who report very good/good PSP, had higher likelihoods of psychosomatic complaints (Odds Ratio: 1.91; 95% Confidence Interval: 1.01–4.01) compared to classmates with very good/good PSP.ConclusionsThis study revealed that class composition in terms of PSP was differentially associated with students´ psychosomatic complaints, depending on their individual PSP. Findings highlight the vulnerability of students with poor PSP placed in classes with a higher percentage of students with good PSP. Results of this study therefore indicate a need for initiatives for low performing students from teachers and school staff in class.