The ease with which web APIs facilitate access to diverse resources and services has led to their widespread adoption, consequently giving rise to a new business paradigm: the “API economy”. Given this, usability has become a pivotal attribute for API adoption, and within a competitive market, it merits detailed investigation. This exploratory study presents the findings of a survey targeting both consumers and developers of web APIs. The primary objectives of this survey were (1) to ascertain how respondents perceive various usability factors and (2) to identify potential correlations between specific characteristics of participant profiles and their expressed opinions. To fulfill these objectives, descriptive statistical parameters and independence tests were employed. Results indicate that documentation is regarded as the most influential factor on usability, while the quantity of consecutive parameters of the same type is perceived as the least influential. Furthermore, the findings reveal that expert opinions do not deviate significantly from those of non-experts, and that a respondent's experience as a software developer and with web APIs can influence their perceptions regarding certain factors.
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