Staff Behavior Research Articles

A Study on Heritage Hotels Performance towards Customer Services in Madhya Pradesh

This study examines the role of heritage hotels in Madhya Pradesh, focusing on customer service performance, satisfaction, and loyalty. Heritage hotels, with their historical and cultural significance, provide a unique hospitality experience, yet balancing high service standards with historical preservation presents challenges. The research analyzes how service quality, staff behavior, amenities, and heritage characteristics influence customer loyalty. A quantitative survey-based approach was conducted among tourists and employees of eight heritage hotels, including Ahilya Fort Maheshwar, Amar Mahal Orchha, and Jehan Numa Palace Bhopal. Data were analyzed using statistical methods such as correlation analysis, ANOVA, and One-Sample t-tests. Findings reveal a strong positive relationship between service variety and customer satisfaction (r = 0.928, p = 0.000), with staff behavior and personalized services significantly impacting service quality and loyalty. Heritage hotel characteristics, including architecture and cultural elements, also play a crucial role. The study concludes that service diversification, improved staff engagement, and personalized experiences can enhance customer satisfaction while maintaining cultural authenticity, ensuring the sustainable growth of heritage hotels in the evolving hospitality industry.

Patient satisfaction with healthcare services and associated factors at public health centers in Addis Ababa, Ethiopia

IntroductionInvestigating patient satisfaction is a critical metric in healthcare quality assessment and improvement efforts. Patient satisfaction not only reflects the quality of care provided but also influences patient outcomes and adherence to treatment plans. However, little is known about patient satisfaction and associated factors with healthcare services at the public health centers of Addis Ababa. Understanding the unique challenges and experiences of patients in this context is essential for identifying areas for improvement. Factors such as staff behavior, availability of medical resources, wait times, and the overall environment of care can significantly impact patient perceptions. This study aims to explore these factors in depth, providing insights that can inform policies and practices to enhance patient satisfaction in Addis Ababa’s public health centers.MethodsAn institution-based cross-sectional study was conducted. A simple random sampling method was used to select 633 participants who were interviewed via a structured questionnaire. Binary and multivariable logistic regression analyses were conducted.ResultsIn this investigation, patient satisfaction with healthcare services was 77.4%. Obtain necessary drugs [adjusted odds ratio (AOR) = 17.5, 95% CI 5.29–57.81), access all lab services (AOR) = 15, 95% CI 4.91–46.40], easy access to parking and transportation (AOR = 15, 95% CI 2.02–111.80), providers’ respect for patients’ values, beliefs, and culture (AOR = 9, 95% CI 1.93–43.56), good patient handling practices (AOR = 7.7, 95% CI 2.25–26.03), receiving services at health centers with attractive compounds and green spaces (AOR = 7.7, 95% CI 1.98–30.18), receiving services at health centers with clean and comfortable environments (AOR = 5.6, 95% CI 1.06–29.61), adequate healthcare providers (AOR = 4.8, 95% CI 1.29–17.78), effective communication with healthcare providers (AOR = 3.9, 95% CI 1.18–13.22), and modern equipment and technology (AOR = 4, 95% CI 1.23–13.25) were significantly associated with patient satisfaction.ConclusionAssessing patient satisfaction with healthcare services is an important activity for improving quality services. The majority of the patients were satisfied with the healthcare services, indicating generally positive experiences with healthcare services. However, a notable number of participants still felt dissatisfied with the healthcare services. Therefore, to improve patient satisfaction with healthcare services, public health centers should develop new initiatives, such as fostering and sustaining a culture of change and patient safety and continuous professional training for staff. Furthermore, the government should provide essential drugs and medical resources to public health centers.

Assessment of Patient Satisfaction: Experience from Eye Department in a Tertiary Care Public Hospital

Patient satisfaction is to considered is an integral part of hospital management and quality services of healthcare system. A descriptive cross-sectional study will be conducted to understand the relationship between patient satisfaction and trigger factors and for this purpose data will be collected from three public tertiary hospitals (National Institute of ophthalmology & hospital, Dhaka. Government of Bangladesh allocated remarkable proportion of GDP for health and education. This effort has a positive impact on health and education sector in Bangladesh. Every year the demand of health care is increasing and health sector facing difficulties to maintaining the principle of high quality health care delivery. The objective of the study is to assess the level of satisfaction of patients attending the eye department of National institute of ophthalmology & Hospital, Dhaka medical college hospital, Rangpur medical college hospital and utilize the hospital service and determine the factors related to their satisfaction. The quantitative data has been collected from the hospital setting following a descriptive cross-sectional study method. Age, gender, education, occupation, marital status and number of visits were considered as an independent variable whereas as convenience, courtesy, care quality, pocket cost and physical environment will identify as dependent variables. Per capita income, distance from the hospital etc will consider as Confounding variables. A total 384 patients were interviewed following random sampling techniques from outdoor and inpatient department. Collected data was entered into SPSS for analysis. Appropriate statistical analysis were done here. An ethical approval was obtained from the NSU public health department. The patients were asked to evaluate the overall performance of the hospital. The majority (60.5%) said average and 39.5% said good. So we could conclude that the patient satisfaction is very important to increase the flow of patient and reduce the burden of eye related service. Quality of care, doctor and staff attitude and behavior need to improve to enhance the satisfaction level of patient. Hospital general hygiene facility also need to improve. J.Natl.Inst.Ophthalmol. 2023; 6(2):58-66

Assessing the Impact of Anti-DEI Legislation in Florida: An Exploratory Study

The aim of this study determines what influence, if any, legislation aimed at censoring discussions and practices related to equity has on the ethical decision-making behavior of staff and faculty at a regional university within the state of Florida. Using inductive analysis, themes related to how one navigates profession-based ethics, political pressures, and personal ethics in higher education work will be evaluated. This contributes to the field of administrative ethics by exploring how ideology-based political pressure and direct legislative intervention on the bureaucracy impacts the practice of promoting social equity within public administration; and how an individual balances competing ethical authorities in a highly politicized environment.

Blending Staff Preference Assessments and Contingent Reinforcement to Enhance Data Collection in a Residential Facility for Adults with Severe Aggressive Behavior.

The present article details the data collection behavior of residential staff employed in community-based settings for adults with intellectual disabilities and significant behavioral challenges. The staff members who participated in the study were responsible for collecting behavioral data related to episodes of aggressive behavior that were observed in their residential settings. A descriptive analysis data collection system was in place for each of the residences in the study. Individualized preference assessments were performed with a representative staff member from each of the homes. Once a highly preferred item was identified by the staff person, they were able to earn the item that had been identified contingent upon data collection in the house meeting or exceeding 80% completion of their daily data expectations. The assessment and intervention were examined across all three of the residences in the study via a multiple baseline design with a reversal design embedded within one of the legs of the design. The results demonstrated increases in data collection across each of the residences in the study as the intervention was introduced at each of the sites.

Patient Satisfaction Survey: Qualitative Evaluation Tool for Health Care Services

Background: A paradigm shift has been noticed by employing patient satisfaction survey as a tool for improvement of quality of patient care services in the hospital and more recently the same has been utilized as a market-driven approach to enhance the overall organizational performance of various health care establishments across the countries all over the world. Present study is aimed to study the satisfaction level of patients, various factors associated with such satisfactory outcome as well as to examine the root causes of dissatisfaction among patients availing the health care services. This in turn will enable us to improve the quality of health care delivery services in a tertiary care health facility owned by the government in Northern India. Material & Methods: Data was captured from admitted patients as well as from the clientele visiting various OPDs of the hospital with necessary randomization & with the aid of utilizing patient’s satisfaction survey questionnaire in the time period from July to the month of December of the year of 2023. A total of 102 patients visiting the hospital for OPD services or for admission were included in the present study. Analysis of the study findings were done using SPSS software version 20. Results: A total of 37 patients visiting various OPDs were interviewed and various parameters were captured using the questionnaire survey feedback forms. It was found that mean score of overall satisfaction rate of visitors of hospital was 4.6 as found by the users towards satisfaction score of communication by doctors. Mean score towards hospital cleanliness, amenities of waiting area, availability of prescribed medicines, waiting period in registration desk and behavior of hospital staffs were also found to be above ‘Very Good’ ratings. Conclusion: Good practices towards patient satisfaction are needed to be adhered on long run to ensure the delivery of quality health care to clientele.

Barriers to the implementation of psychosocial interventions on acute mental health wards: an ethnographic observational study.

It is notoriously challenging to deliver psychosocial interventions on acute mental health wards. This paper presents an ethnographic observational study which captured how ward and staff processes impacted on the delivery of a psychosocial intervention called TULIPS (Talk, Understand and Listen for Inpatient Settings). Although the paper is focused on one specific intervention, the findings have implications for the delivery of other psychosocial interventions within acute mental health settings. We carried out participant observation across 6 case studies wards all participating in the intervention arm of a cluster randomised controlled trial evaluating the TULIPS intervention compared to treatment as usual. Trained researchers observed ward environments, activities and social interactions taking detailed field notes which were later subject to thematic analysis. Four themes were generated from field notes relating to aspects of the ward culture and staff behaviours which were barriers or facilitators to the delivery of the TULIPS intervention. Theme one highlighted how the person-centred nature of the TULIPS model was at odds with the pre-existing culture of the wards which favoured blanket rules. Theme two highlighted how staff prioritised task-oriented quantifiable activities which clashed with the emphasis the TULIPS model placed on relationship building. The third theme highlighted the presence of conflict between different groups of staff working on the ward and theme four highlighted the stressful nature of the ward environment which drove staff to seek refuge from patient facing activities including TULIPS related activities. In order to successfully engage with the delivery of psychosocial interventions on acute mental health wards, staff need access to supportive leadership which champions psychological interventions, as well as training, supervision and support systems which value the demanding nature of working on mental health inpatient wards.

Information sharing practices and work withdrawal behaviour of administrative staff: mediating role of job satisfaction

This study investigates the role of information sharing practices in promoting job satisfaction and reducing work withdrawal behaviours among administrative staff of public university in Ghana. Framed within the social exchange theory. We adapted standardized scales to collect data, and tested the hypotheses using partial least square structural equation modelling, with the help of the SmartPLS 4.0 software. Results of the structural model indicated that information sharing practices positively predicts job satisfaction and withdrawal behaviours. Job satisfaction negatively predicted both physical and psychological work withdrawal behaviours, but did not mediate the relationship between information sharing practices and withdrawal behaviours. While the dissemination of relevant work-related information plays a significant role in the satisfaction among the administrative staff in the public universities, its relationship with withdrawal behaviour requires further research attention. The implications of the findings were discussed in light of the social exchange theory.

“Red Flags”: Kindergarten Teacher Managers’ Perceptions Regarding Aggressive Behaviours of Educational Staff Towards Kindergarten Children—Causes and Prevention

“Red Flags”: Kindergarten Teacher Managers’ Perceptions Regarding Aggressive Behaviours of Educational Staff Towards Kindergarten Children—Causes and Prevention

Infection prevention behaviour among hospital nursing staff: Navigating in a complex and shifting work environment.

Healthcare-associated infections are a global concern and can be dependent on the infection prevention behaviours of nursing staff, which in turn can be influenced by working conditions. Qualitative studies are scarce, and a greater understanding of the relationship between working conditions and nursing staff behaviour is needed. The aim was to describe nursing staff's experiences and reflections on working conditions and infection prevention behaviours. A qualitative study with semi-structured focus group interviews at four surgical units and two orthopaedic hospital units. Twenty-seven nursing staff (12 registered nurses and 15 assistant nurses) participated. Data was analysed using qualitative content analysis. We generated one theme: Navigating in a complex and shifting context. The result indicates that working conditions are sometimes inadequate, which can hinder the nursing staff's infection prevention behaviours. Even when working conditions seemed to be sufficient, hygiene routines could fail, since situations constantly arise in a hospital unit that are difficult to predict and regulate. This study highlights the complexities faced by nursing staff in maintaining infection prevention behaviours within the dynamic hospital work environment. While nursing staff are professionally obliged to comply with hygiene routines, organisational support is essential for fostering sustainable working conditions. A multi-tiered approach is needed, from first-line managers to decision-makers, to promote a supportive environment that sustains safe practices.

An Educational Intervention to Reduce Regulated Medical Waste: The Inpatient Medicine and Outpatient Dermatology Settings.

Improving regulated medical waste (RMW) management is crucial for enhancing planetary health and cost savings. We sought to assess an educational intervention on clinical staff understanding and behavior regarding RMW management. This two-month (2023-2024) controlled, prospective educational intervention at the University of Pennsylvania Health System surveyed healthcare workers, including physicians, nurses, and medical assistants, from four inpatient medicine floors and two dermatology clinics. Half of the medicine and dermatology settings were controls. The intervention included in-person staff training sessions and printed materials (posters, bin stickers) describing waste segregation and RMW's environmental, health, and cost impacts. A deidentified online survey pre- and post-intervention measured RMW knowledge and behaviors. The primary outcome was a change in performance on survey questions on proper RMW disposal and RMW's negative externalities. Secondary outcomes were self-reported changes in environmental beliefs and waste stewardship motivators and behaviors, qualitative responses around stewardship barriers, and the impact of clinical role on intervention efficacy. Average baseline inpatient knowledge scores were 6.17 of 9 versus 7.51 for outpatient. The inpatient intervention increased the odds of answering each question correctly by 3-fold (odds ratio: 3.71, 95% CI: 2.218-6.401, p < 0.001). The outpatient clinical role was associated with receptivity to the intervention: the intervention effect was 12.7 times stronger for nursing staff than for physicians (95% CI: 1.86, 263.29, p = 0.024). The intervention improved the overall understanding of RMW's negative environmental impact. An educational intervention can improve understanding of RMW's proper disposal and environmental impact, particularly among nursing staff, and inform future interventions.

Exploring the drivers of adolescent sexual and reproductive healthcare-seeking behavior in northwestern Botswana: a cross-sectional analysis

BackgroundResearch examining young people’s healthcare-seeking behaviors in Sub-Saharan Africa has largely focused on university or out-of-school youth who are sexually active and/or HIV-positive. Healthcare-seeking behavior in younger adolescents has been less well studied even though it is during secondary school years that the majority of adolescents become sexually active. There is limited evidence to guide strategies that schools, health facilities, and social service agencies use to encourage adolescents to utilize sexual and reproductive health resources prior to sexual debut.MethodsThis study used cross-sectional data collected in 2021 during school hours from eleven secondary schools in the Northwest District of Botswana. Adolescents ages 14–19 years completed surveys using hand-held tablets. Descriptive statistics were run for all variables; bivariate analyses examined their association with skipped visits. Logistic regression identified correlates of forgone visits. The outcome variable of interest was whether a respondent had ever forgone a visit to a health clinic for sexual and reproductive health information or services.Results553 adolescents, provided information used for analysis. One fifth of respondents had had sexual intercourse (21%). Most had not been tested for HIV (54%), did not know their HIV status (60%), or had not had an STI other than HIV (92%). Teachers (31%) and female family members (31%) were the most frequently consulted sources on bodily changes during adolescence. In the bivariate analysis, age, gender, sexual experience, HIV testing, awareness of HIV status, and having had an STI were significantly associated with forgone visits. At the multivariate level, younger respondents and those who had never been tested for HIV or had an STI had lower odds of forgone visits compared to their older peers and those who had been tested or had an STI. The most common reasons for forgoing visits reflected perceptions that nurses were unfriendly and did not believe adolescents should have sex. Students identified logistical barriers, including not knowing where to go, long distances to services, and limited operating hours.ConclusionsWhile logistical barriers might be easily addressed, perceived barriers, including negative staff attitudes and behaviors towards adolescents, require concerted and collaborative efforts by educators, health professionals, and policy makers to change.

The Most Significant Change: An Evaluation of Predictive Performance Measures in Nursing Homes.

Due to their frailty, older people living in nursing homes are at risk of harm if the care provided is not evidence-based and high quality. The performance measures routinely collected to measure quality care in public sector nursing homes in Victoria, Australia, are currently acute care focused and collected 'after the fact', so there is a need for predictive performance measures that identify circumstances that reflect poor-quality care that will cause harm to residents. To evaluate the readiness of public sector nursing homes in Victoria, Australia to introduce predictive performance measures in aged care. A qualitative descriptive design was used to evaluate the introduction of eight predictive performance measures in six geographically diverse public sector nursing homes in Victoria, Australia. After implementing the performance measures interviews with staff were undertaken which were used to create 18 most significant change stories. The stories were workshopped by key stakeholders, to detect subtle changes in nursing home staff behaviours and clinical practice. In the workshop, using the most significant change methodology six themes from the stories, each with sub-themes were identified which reflect the preparedness of nursing homes for the introduction of predictive performance measures, revealing 'gaps' in aged care practice, and the need for improvements. These included staff-identified strategies, changes in practice, gaps in aged care practice, areas for improvement, and the need for improvement plans, which prompted changes in staff behaviours and better care for residents. The study highlights the value and adaptability of using the most significant change methodology to evaluate complex interventions. This method enriches analysis by emphasising individual experiences, and the dynamics of organisational change. It highlighted subtle changes in aged care practice that would have been difficult to measure including staff behaviour, organisational culture, and the role of leadership in improving care quality for residents.

Enhancing Public Transport Accessibility for People with Motor Disabilities Through Deep Learning on Graphs

Abstract Globally, over a billion people live with disabilities, facing significant challenges in accessing public transport, which impacts their autonomy, social participation, and economic status. Current research indicates that common problems include inadequate service in terms of destination, timing, and travel duration, as well as physical barriers at stops and the behaviour and proficiency of transit staff. These issues are exacerbated for those with visual impairments or mobility challenges, such as wheelchair users, who face even greater obstacles. This research emphasizes the necessity of an “enabling transport” environment that considers all aspects of travel for those with limited mobility. This includes the physical layout of pedestrian routes, the design of buildings, and the functionality of public transportation systems. Practical measures like aligning bus floors with pavements, as mandated in the European Union, and optimizing the deployment of accessibility equipment like pallets are discussed as essential for improving access. The authors propose a research methodology that employs a graph-based approach in combination with recurrent neural networks models to suggest most accessible pathways considering fleet availability, vehicle capacity and road quality of sidewalks. The approach includes a comprehensive case study in Riga, Latvia, utilizing data from local transport operators and crowdsourced information to assess and address physical barriers. This innovative application of deep learning on graphs aims to significantly improve the inclusivity and efficiency of public transport for people with disabilities. The study emphasizes the broader benefits of creating accessible environments that improve usability for all citizens, not just those with disabilities.

Self-reported knowledge and attitudes surrounding care of LGBTQIA+ patients in the emergency department.

The ED is a common pathway for receiving care for all consumers. Little is known about staff perspectives about care of consumers who identify as LGBTQIA+ in an Australian setting. We sort to explore staff knowledge, attitude and behaviours around care of LGBTQIA+ consumers to identify potential barriers to care. An anonymised electronic survey of staff from a community hospital ED was conducted. Medical, nursing, allied health and clerical staff were all invited to participate. The survey contained 33 questions in the form of multiple-choice questions and free-text commentary. Responses were pooled and analysed both as a whole and by role within the ED. One hundred nine participants responded (response rate 25.3%). Over 50% of respondents were aged 44 years or less (74.4%), and predominantly identified as female (63.3%) and heterosexual (80.7%). Most respondents did not find treating or interacting with LGBTQIA+ consumers challenging, difficult, or uncomfortable irrespective of role. Most disagreed it was more difficult to undertake a clinical assessment compared to other consumers. Consumer-led education from people identifying as LGBTQIA+ was preferred for improving care (26.6%). This study found that despite little or no formal training in provision of care for LGBTQIA+ consumers, respondents saw LGBTQIA+ consumers as a relatively small group within the wider ED consumer population and did not see the treatment of LGBTQIA+ consumers as more challenging with respect to interaction, assessment and provision of care.

Analyzing Perceptions of Maternal and Pediatric Care in Jakarta: An Integrated VADER and GloVe Analysis of Google Reviews in Mother and Child Hospitals

In the rapidly digitizing landscape of healthcare feedback, online reviews have become a vital source of patient-reported experiences. This study leverages sentiment analysis to decode the narrative content of Google reviews for Mother and Child Hospitals in Jakarta. Utilizing the VADER sentiment analysis tool and GloVe for keyword extraction, the research aimed to correlate qualitative sentiment with quantitative star ratings. This study meticulously processed and analyzed a selection of Google reviews using VADER for sentiment scoring and GloVe for refining the focus on relevant healthcare discussions. This methodological approach allowed for a comprehensive sentiment assessment of the reviews. The analysis revealed a prevalent positive sentiment in higher-rated reviews and negative sentiment in lower-rated reviews, with notable anomalies that underscore the complexity of patient experiences and perceptions. Specific aspects of care, including staff behavior, facility quality, and treatment efficacy, were recurrent themes in the feedback. These findings highlight the potential of patient-reported experiences in shaping healthcare practices and policy. The study emphasizes the importance of healthcare providers understanding and responding to patient feedback to improve care quality. Limitations such as the representativeness of online reviews and the challenges of sentiment analysis in capturing nuanced emotions are discussed. This study offers valuable insights into patient perceptions of maternal and pediatric care in Jakarta, affirming the significance of leveraging online reviews for healthcare quality monitoring and improvement

An investigation of organizational communication citizenship behaviors of faculty and staff at historically black colleges and universities

ABSTRACT Drawing on organizational citizenship behavior (OCB) and structurational divergence (SD), this study (n = 190) observes how SD and demographic variables predict OCBs among faculty and staff at historically Black colleges and universities (HBCUs). Stepwise regression revealed significant predictors for several OCB factors: salary, age, and tenure for conscientiousness; SD, age, and tenure for sportsmanship; salary for civic virtue; salary and attending an HBCU for courtesy; and salary, age, tenure, and attending an HBCU for altruism. This study highlights the role SD and demographic variables have in promoting OCB at HBCUs during a time when presidents/chancellors are tasked with issues surrounding declining funding, increased competition, and shifts in the pedagogical environment. Understanding these dynamics assists senior leadership in enhancing their approaches to leadership and governing the culturally unique HBCU environment.

Impact of organisational culture on the formation of behaviour of personnel in higher education institutions (case study of the University of Gondar, Ethiopia)

The study is devoted to assessing the impact of organisational culture on behaviour and performance results in higher education institutions. The analysis is conducted on the example of the University of Gondar, the oldest and one of the most prestigious universities in Ethiopia. In order to study the current state of the main elements of the organisational culture, including leadership, communication, collaboration, innovation and recognition, a descriptive and questionnaire methods are used. Also, an assessment is given of the impact of the organisational culture of the university on the behaviour of academic and administrative staff, on the involvement of students in academic and scientific activities, on the overall performance of the university. The data have been collected using structured questionnaires distributed among a representative sample of employees and analysed with the help of the Statistical Package for the Social Sciences software. The study highlights the importance of the role of transparent communication, presence of collective practices, use of innovative approaches and effective systems for recognising the contribution of employees and students in creating a supportive and productive organisational environment for the university. Based on the results, practical recommendations have been developed to improve the organizational culture in the higher education institutions in Ethiopia, which contributes to the achievement of their long-term strategic goals and national educational objectives.

Delirium prevention in hospices: Opportunities and limitations – A focused ethnography

Background: Delirium is common and distressing for hospice in-patients. Hospital-based research shows delirium may be prevented by targeting its risk factors. Many preventative strategies address patients’ fundamental care needs. However, there is little research regarding how interventions need to be tailored to the in-patient hospice setting. Aim: To explore the behaviours of hospice in-patient staff in relation to delirium prevention, and the influences that shape these behaviours. Design: Focused ethnography supported by behaviour change theory. Observation, semi-structured interviews and document review were conducted. Setting/participants: A total of 89 participants (multidisciplinary staff, volunteers, patients and relatives) at two UK in-patient hospice units. Results: Hospice clinicians engaged in many behaviours associated with prevention of delirium as part of person-centred fundamental care, without delirium prevention as an explicit aim. Carrying out essential care tasks was highly valued and supported by adequate staffing levels, multidisciplinary team engagement and role clarity. Patients’ reduced physical capability limited some delirium prevention behaviours, as did clinicians’ behavioural norms related to prioritising patient comfort. Delirium prevention was not embedded into routine assessment and care decision-making, despite its potential to reduce patient distress. Conclusions: The value placed on fundamental care in hospices supports delirium prevention behaviours but these require adaptation as patients become closer to death. There is a need to increase clinicians’ understanding of the potential for delirium prevention to reduce patient distress during illness progression; to support inclusion of delirium prevention in making decisions about care; and to embed routine review of delirium risk factors in practice.

Factors Influencing The Behaviour Of Traders In Waste Management At Nanggalo Market Padang City 2023

Waste is solid waste material from human activities at home, schools, shops, public places, markets and so on. One of the markets where there is still a lot of waste in Padang City is the Nanggalo Market in Padang City. Nanggalo Market is one of the traditional markets that sells the daily needs of the community in the market there are still many traders who litter and scatter, for this reason research was conducted at the Nanggalo Market. The purpose of this study was to determine the factors that influence the behaviour of traders in waste management in Nanggalo Market, Padang City in 2023. This research design is quantitative, conducted at Nanggalo Market, Padang City. The research was conducted from December 2022 to June 2023. The population was 408 traders in Nanggalo Market in Padang City with a sample of 80 traders, and the data analysis used was chi-square test statistics. The results showed that there was a significant relationship between knowledge and traders' behaviour in waste management (p&lt;0.024), there was a significant relationship between attitudes and traders' behaviour in waste management (p&lt;0.024), there was a significant relationship between facilities and traders' behaviour (p&lt;0.004), there was a significant relationship between knowledge and traders' behaviour (p0.004), there is a significant relationship between government policy and traders' behaviour (p&lt;0.000), and there is no significant relationship between the role of cleaning staff and traders' behaviour (p&gt;0.182). It can be concluded that there are several factors that are related and some are not related to the behaviour of traders in waste management at Nanggalo Market, Padang City in 2023.