Solving Conflict Situations Research Articles

Mediation as a component of social skills and professional competences of future social workers

The relevance of the study is determined by the need to develop the ability of future social workers to resolve conflicts and mediate. The purpose of the article is to theoretically substantiate and outline the practical foundations for the implementation of mediation as a technology for resolving conflict situations, a component of future social workers’ social skills and professional competences. Achieving the goal of the article enabled the use of general scientific methods: analysis, synthesis, comparison, generalization. The theoretical foundations of the research related to the problem of technologies for solving conflict situations in society and methods of their prevention are outlined. The importance of the formation of the ability to mediate in the context of compliance with the provisions of the standards of higher education for training applicants of the first (bachelor's) and second (master's) levels of higher education majoring in 231 Social work, of the professional standard "Social Worker" is substantiated. It was established that the specified normative documents on Specialty 231 Social work provide for the availability of general and professional competences and program learning outcomes aimed at acquiring the ability of future social workers to mediate and resolve conflicts. The prospects of professional training intended for social workers – mediators in the context of the uniqueness of educational programs in Specialty 231 Social work are outlined.

The issue of training foreign medical students at the modern stage

Despite the war in Ukraine, medicine remained one of the most popular specialties for this year's applicants. Ukrainian universities should work more actively on the development of innovative solutions in the field of digitization of education, the combination of mixed and modern virtual education with academic mobility. The educational space is characterized by an increase in socio-cultural complexity, the consequence of which is the complication of relations between both Ukrainian and foreign students. With this in mind, the strategic tasks of higher education in Ukraine are the formation of multicultural relationships in the student body, since almost all student groups are multicultural.
 The main goal of this work is to determine the features of training foreign medical students in the multicultural environment at medical higher educational institutions.
 The main issue today is the problem of dialogue between cultures in a multicultural environment. The importance of this question is undeniable, since the dialogue is oriented towards the future and involves deep knowledge of the spiritual structure and intellectual system of the society with which the dialogue is carried out.
 Multicultural education is a process of preparing individuals for social, political and economic realities in which they gain their life experience, and as a result, the individual develops his ability to perceive a multicultural environment. One of the key principles of multicultural education and upbringing is the principle of tolerance.
 The foreign students education process efficacy in the created multicultural environment will be facilitated by the development of skills and interpersonal communication skills. The authors concluded that foreign students’ preparation for interpersonal communication will be hindered by organizing of their creative activity by means of interactive technologies.
 The development of creative abilities can be ensured through the use of interactive learning tools: solving practical medical problems, solving conflict situations with patients or colleagues, role-playing, business games, applying the project method, developing associative thinking, creative independent work. The teacher should offer students of higher education a variety of individual tasks and situations, because the more actively future doctors perform them, the better their creative abilities develop.
 Thus, the process of multicultural education is aimed at forming socially and professionally important qualities of an individual, at creating and expanding the circle of his relations to society, to people in the surrounding world, to himself.
 In view of the foregoing, we conclude that the creation of a multicultural environment in a medical institution of higher education is a necessary condition for the training of foreign students in interpersonal communication.
 We see the prospect of further research in defining the essence of the concept of “multicultural environment of a medical institution of higher education” and clarifying the peculiarities of training foreign students - future doctors - for interpersonal communication in this environment.

GAME THEORETICAL APPROACH TO THE MODELING OF CONFLICTS IN INFORMATION SECURITY SYSTEMS

The increase in the number and complexity of cyber threats forces us to study not only the technical aspects of cyber security, but also the social and interaction between participants in the digital space. The game-theoretic approach opens up opportunities for a deeper understanding of emerging conflicts and the development of effective management strategies to ensure cyber security. In this context, it is important to investigate how game theory can be applied to the analysis of conflicts in cyberspace and what practical conclusions can be drawn for the improvement of cyber security systems as a whole, which determined the relevance and importance of this work. Based on the scientific literature, a review of various approaches to the application of game theory in information and cyber security systems was carried out. The main concepts of the concept of game theory are highlighted, such as player, strategy, winning and losing, which allows to structure and understand interactions in security systems. The most common types of games from the point of view of information security management are characterized: maximin equilibrium, Nash equilibrium, Pareto-optimal situations, Stackelberg equilibrium. A formal description of the game model in conflict conditions and a mechanism for applying game theory to modeling decisions in conflict situations in security systems have been developed. The subject area of the game of the conflict situation is presented for each of the “subject-subject” levels: the level of the individual (criminal — user); business level (internal and/or external violator — company manager); state level (violators/hackers — state institutions, state officials); the level of international relations (states, a group of subjects/hackers — institutions and/or political leaders of another state). Specific scenarios for managing conflict situations in security systems using a game-theoretic approach are proposed. The results of the research can be used in the practice of solving conflict situations in organizations, serve for the development of software on this problem, and also as educational material for students of the specialty 125 Cybersecurity and information protection.

Роль і значення ділового етикету в управлінні конфліктами організації

The article is devoted to the study of the role and impor-tance of business etiquette in conflict management of the organization. The essence of the concepts "conflict", "organizational conflict", "conflict management" is defined. The main reasons of conflict situations in the organization are characterized. It is noted that in economically developed countries there is a fairly new, modern approach to conflict management related to business etiquette and its tools. The content of business etiquette, principles, functions and directions of its unification are disclosed. A number of rules of business etiquette, which are guided by participants in busi¬ness relations in order to prevent possible conflicts, were singled out. Their content is disclosed, a thorough description is given. The important role of the manager in solving conflict situations in the organization is emphasized. The skills and knowledge of business etiquette which must be possessed for successful conflict resolution are highlighted. The main attention is paid to the fact that the rules of business etiquette serve only as an external expression of moral relations between people, so they can be both tacit and more specific. It was determined that these rules, norms and values are contained in the code of corporate (business) ethics, which is the main tool of business etiquette. Its functions, structure and content are analyzed. Practical recommendations on conflict prevention in the organization, its prevention and mitigation based on the principles, rules and norms of business etiquette are offered. It was concluded that com-pliance with accepted rules of conduct strengthens confi-dence in the correctness of one's actions, creates a sense of psychological comfort, which, in turn, affects the number of conflicts, labor productivity, production culture, etc.

THE VARIANTS OF COMMUNICATION MODEL "MAN-PAPPET" EXISTENCE IN THEATRE AND MUSEUM CULTURAL PRACTICES

Relevance of the study. The museum is the place where information turns into a system of codes, signs and symbols, and any thing, getting in our hands, enters into dialogue with us. Main objectives of the study: to trace the dynamics and transformation of the communication model "Man-doll" in the museum space. Methodology: observation, comparative, analytical, structural-functional, hermeneutic. Results: This article is the result of the author's research in the field of theatrical art, collecting theatrical objects (theatrical doll). As a result of our research, we came to the following conclusion: a doll is a universal cultural artifact that exists in different cultural practices: play, therapeutic classes, collections of private and public collections, and of course in the space of the theater. A museum is the place where information turns into a system of codes, signs and symbols, and any thing that falls into the hands enters into a dialogue with us. Scientific novelty: the study was tested in the international project GameHub, the purpose of which was to create interactive dolls, computer heroes and, subsequently, the development of a game scenario to solve conflict situations in the educational process, to improve the quality of education. Analysis of scientific sources. We managed to reveal all aspects of this: Semiotics questions (Lotman); problems of cooperation and communication (J.Habermas); the nature of the doll as an artifact and the possibilities of its use in different cultural spaces -cinema, theater (Vasilkova A);); discussion of the doll as things (Miroslav Petrzhichek, Jan Pyatochka, E. Husserl); and also, looked at such authorities as therapeutic, psychological, Educational. Practical sig:nificance the main provisions and conclusions of the article can be used in scientific and pedagogical work, will be of interest to scientists, researchers from different fields of humanitarian science. This article is a result of the author's research in the sphere of theatre, collecting theatrical items (theatre puppet), that passed a test of the international project GameHub, which purpose was to create interactive puppets, computer heroes and, including the development of a game script for solving conflict situations in the educational process, for improving the quality of education. Conclusion: a pappet is a universal cultural artifact existing in various cultural practices: game, therapeutic activities, private and public collections, and of course in the theater space. Keywords: communication "man-pappet", a theatrical pappet as a text of culture, artifact, a thing in collections, cultural practices.

Rozwiązywanie sytuacji konfliktowych przez rodziców dzieci z dysfunkcją wzroku

<b>Wprowadzenie</b>. Wszelkie działania zmierzające do budowania świadomości i wiedzy na temat konfl iktu stanowią wyzwanie i szanse na lepsze relacje interpersonalne. Artykuł wskazuje na perspektywę zagadnienia konfl iktu w percepcji rodziców dzieci z dysfunkcjami wzroku oraz przewidywany styl rozwiązania przez nich sytuacji konfl iktowej. W środowisku rodzinnym nie jest możliwe uniknięcie konfl iktu czy sporu, możliwe jest natomiast rozpoznanie sytuacji trudnych i uporanie się z konfl iktem w sposób wzmacniający relacje w rodzinie na linii rodzic–dziecko. <b>Cel</b>. Celem badań było poznanie (potencjalnego) stylu rozwiązania sytuacji konfl iktowej przez rodziców dziecka z dysfunkcją wzroku. <b>Metody.</b> W badaniu pilotażowym posłużono się metodą sondażu diagnostycznego, wykorzystano technikę testu. Kwestionariusz składał się z 30 pytań oraz metryczki. Wszystkie pytania polegały na wyborze jednej z dwóch przedstawionych sytuacji. Test był oparty na zasadzie dostępności i podyktowany wyrażeniem zgody przez rodziców na udział w badaniu. W badaniu pilotażowym wzięło udział 31 rodziców dzieci w wieku 7–16 lat z dysfunkcją wzroku. W celu uzupełnienia informacji poszerzono badania o badanie fokusowe – zogniskowany wywiad grupowy, gdzie grupa liczyła osiem matek. <b>Wyniki.</b> Rezultaty przeprowadzonych badań ujawniły różnorodność występujących reakcji na sytuacje konfl iktowe przez rodziców dzieci z dysfunkcją wzroku. Odpowiedzi rodziców zostały podzielone na reakcje asertywne, związane z zaspokojeniem własnych potrzeb, oraz kooperacyjne – budujące relacje, współpracę i zaspokajające interesy innych. Respondenci wskazali pięć stylów rozwiązywania sytuacji konfl iktowych: współzawodnictwo, dostosowanie, unikanie, współpracę i kompromis. Uzupełnienie stanowiły wypowiedzi grupy fokusowej na temat stylów rozwiązywania sytuacji konfl iktowych i konkretnych sytuacji w odniesieniu do sytuacji rodzinnych. <b>Wnioski.</b> Podsumowaniem wypowiedzi matek było stwierdzenie, że nie ma jednego, najlepszego stylu podejścia, reakcji czy rozwiązania konfl iktowych sytuacji. Każdy może być odpowiedni do różnych okoliczności. Badane zwróciły uwagę na to, że w ciągu dnia mogą posługiwać się różnymi stylami, o czym nie miały wcześniej świadomości. Uczestniczki zwróciły także uwagę na to, że po spotkaniu (zogniskowany wywiad grupowy w formule on-line) są bardziej świadome własnych preferencji w sytuacji konfl iktowej.

Design Thinking: an Innovative Educational Method in Advertising

Design Thinking is one of the most recognised innovation methodologies today. Companies such as Apple, Amazon, Google, IBM, Uber, Deutsche Bank, Procter and Gamble or Nike turn to it to design their products, services, work processes and strategic plans. This methodology runs along a path other than verbal and linear thinking. Moreover, its purpose is not to storage knowledge. Instead, design thinking proposes a more intuitive solution creation model that seeks functionality. It is based on innovation and originality, avoiding preconceived questions that would lead to conventional answers. At the same time, it is a method that requires collaborative work and encourages the creation of multidisciplinary teams. It offers tools to the participants to manage a diversity of opinions and build a global solution enriched by their variety of perspectives. For this reason, design thinking also plays a vital role in forming and managing work teams and solving conflict situations. Regarding the broad range of professional fields in which design thinking has application, the competitive advantage it offers to the organisations and its role in facilitating teamwork, this methodology can play an essential role in the training of future professionals. Hence, experts proposed to insert design thinking techniques into university study plans every day with more frequency. This article incorporates the results of a teaching innovation project based on creating a Design Thinking Workshop as an educational tool applied in the subject of Advertising Strategy within the Communication Degree of a Spanish university centre. Among the motivations that promoted the workshop, we highlighted the applicability of this method in the advertising process; furthermore, the need to strengthen students' competencies in the face of leadership and cooperation in teamwork. This workshop also means the opportunity to promote multidisciplinary workgroups with other specialities besides Advertising, such as Audiovisual Communication. This workshop, proposed as a pilot project, intends to evaluate the capacity of design thinking as an applied method and its feasibility of implementation within the academic program. Likewise, to measure the perception that students and teachers themselves had of the method. We launched a questionnaire to the students and held a discussion session with the teachers to measure this perception. The results showed an upbeat assessment of the method and its application to the educational field of advertising. Other relevant achievements were a greater motivation in students and their ability to work in a team. Among the main conclusions, we highlight the suitability of this methodology in teaching advertising and its ability to improve students' skills for future incorporation into the professional field. As ways to expand the study, for future research, we highlight the interest in measuring the perception generated by the application of this method in the teaching of advertising in companies where students do internships.

Reflection of Family Relations in the Russian and Chinese Languages (Based on Frames husband's mother – daughter-in-law, wife’s mother – son-in-law, husband's sister – sister-in-law)

Propositional frame-based modeling is one of the most effective methods of cognitive linguistics. This method considers the interaction between the semantic and cognitive aspects of units of two typologically different languages, e. g. Russian and Chinese, in order to study the way language structures and reflects human knowledge and experience. Propositional structures are the same for all languages, but they are implemented differently in every language. The authors used the propositional frame-based analysis to identify universal and specific aspects in the semantics of proverbs based on frames husband's mother – daughter-in-law, wife's mother – son-in-law and husband's sister – sister-in-law, which are important fragments of the Russian and Chinese linguistic world view. The cognitive potential of paroemiological units is enormous: proverbs reflect historical, cultural, linguistic, and extralinguistic cognitive experience. The propositional-frame analysis of the semantics of Chinese and Russian proverbs made it possible to distinguish the following logical-thematic classification: 1) features of the character and behavior of each relative; 2) the relationship between mother-in-law and daughter-in-law, mother-in-law and son-in-law, between sisters-in-law; 3) the family status of the mother-in-law, daughter-in-law, mother-in-law, son-in-law, and sister-in-law; 4) family traditions, way of life; 5) sources of family conflicts; 6) ways of solving conflict situations.

Improvement of Mathematical Tools for Controlling the Group of Unmanned Aerial Vehicles

The task of controlling unmanned aerial vehicles to solve the problems of territorial connectivity is updated. A complex of interrelated problems of organizing a joint flight of a group of aircrafts is formulated. A mathematical toolkit for calculating the control of an unmanned aerial vehicle that allows solving the problems of both the joint safe synchronous functioning of a group of aircrafts and their individual flight has been developed. To expand the intellectual capabilities of the designed technical system and to ensure human communication with it in natural language as well, it is proposed to use the apparatus of the theory of fuzzy sets that formalizes the operation with linguistic variables and fuzzy concepts. For immersion of flying objects into physical space the concepts of "friend", "foe" are introduced. Using the theory of pattern recognition, the mechanism of identification and operational response of aircrafts to various non-standard and force majeure situations is revealed. The concept of "traffic rules" for aircrafts is introduced and the meaning of their formation and use in airspace is revealed. The possibilities of using game theory for solving conflict situations are analyzed. The place of the catastrophe theory in mathematical description of the processes of aircrafts interaction with each other and with "nature" is indicated. The totality of flying vehicles is considered from the perspective of the theory of multi-agent systems and the theory of active systems that forms emergent (ant, swarm) intelligence in their environment.

Наблюдательность профайлера при решении конфликтных ситуаций

the article describes the profiling methodology as one of the most relevant areas used in practical social psychology. The connection between training in profiling and observation as a professionally important quality of profilers is shown. A set of personal characteristics is defined, the leading role among which is played by social intelligence as the basis for the ability to resolve conflict situations adequately. The technology of solving conflict situations by profiling techniques in a way through the development of observation is shown.

The Peculiarities of Relationships of Disabled Preschoolers with Their Peers under Inclusive Education Conditions

Introduction. In modern society, there is a tendency to significant deterioration in the health of younger generations and increasing number of children and adolescents with disabilities, most of whom face great difficulties in communicating with peers and people around them. This problem is particularly relevant in connection with the introduction of inclusive education, which is still a new phenomenon under investigation in Russia (as in many other countries). The aim of the present research was to identify and analyse the peculiarities of interpersonal relationships of pre-school children under inclusive education conditions. Methodology and research methods . In the course of the research, the methods of observation, sociometry, projective tests, problem cases and statistical analysis were applied. For psychological diagnostics, the following tests were used: “Captain of the Ship” by A. A. Romanov, “Me and My Friend in a Kindergarten” by N. V. Miklayeva and U. V. Miklayeva, “Diagnostic of Relationships with Peers” by I. A. Orlova and V. M. Kholmogorova, “The Maze” by L. A. Venger, “Pictures” by E. O. Smirnova and E. A. Kalyagina. The results were processed using the Mann - Whitney U-Test. Results and scientific novelty . The peculiarities of interaction between nondisabled children and children with disabilities were investigated on the example of relationships between children in the private inclusive pre-school institution. The psychological problems in pre-school children with disabilities in inclusive kindergarten groups have been established. These psychological problems are reflected in children’s low status positions with underdeveloped communication skills and immature ways of solving conflict situations. These children are most often rejected by the peer group, although in some cases peers can play games and communicate with them. The data obtained in the course of diagnostic activities demonstrate that children with developmental disorders lack interest in communication with their healthy peers; also, they do not desire to interact with peers and response to peers’ initiatives. The authors have not confirmed the hypothesis that children of older pre-school age with disabilities have more favorable interpersonal relations with peers than in younger pre-school age. The theoretical significance of the current research is to enrich special psychology and pedagogical science in the field of inclusion with additional knowledge about the role of peers in the mental development of children with special educational needs. Practical significance . The proposed recommendations will assist the specialists of pre-school educational institutions to harmonise interpersonal relationships of children with disabilities through building their communication skills and increasing their sociometric status. The authors believe that these research materials can be useful for educators and psychologists employed in the filed of inclusive education.

ПСИХОЛОГІЧНІ АСПЕКТИ ПРОБЛЕМИ СУПЕРЕЧНОСТЕЙ І КОНФЛІКТІВ У ПРАЦЯХ МИСЛИТЕЛІВ СТАРОДАВНЬОГО СВІТУ

Introduction. The history of humankind has shown the imminence of conflicts since ancient times. They existed and will exist everywhere as long as exist the collaboration between people. The great amount of different works, written by psychologists, philosophers and sociologists are devoted to the research of conflicts. Long ago, people have realized the connection between the attempt of conflicts explanation and understanding of human and society essence. Thus, roots of conflictology reach the sources of social philosophy. Purpose. The purpose of this article is the coverage of main psychological conflict problems in the works of Ancient world thinkers.Methods. In the process of work theoretical analysis and systematization of scientific-theoretical and methodical sources were used.Results. The present issue finds justification in works of both national and international scientists. Researchers are trying to formulate the main paras of conflict situations appearing in the system of legal relations, to classify them, and to explain their active solving necessity. These scientists should be pointed out: Baieva, Barabasha, Bobrovnyk, Herasinu, Yezerov, Zerkina, Krivtsovu, Nebrat, Novikovu, Svyrydiuk, Senyk, Tykhomyrova, Skakun, Stavytskoi, Tsvika.Originality. It’s impossible to avoid the conflicts, but there are different ways of mitigating their devastating impact on collaboration between people, shipments, social groups of different levels, including countries. There is way to learn how to choose effective strategies of solving conflict situations that even allow to develop constructive relations. Thus, development of conflictological issue, thinking on nature and functions of social conflicts, their specialties of determination, impact of different objective and subjective conditions, explanation of the methods of their effective prevention, resolving take great importance and value.Conclusion Despite the fruitful ideas about the nature of conflict, formulated by classic philosophy, there used to be serious gaps in the examination of the conflict core till the end of ХІХ century:Conflicts were considered only in general, with philosophical ideas, like a struggle between good and evil as natural being;Only conflicts of macro-level were considered. It means between classes, countries, nations. Conflicts in small groups remained beyond scientist’s attention.Main assets of conflict as the phenomenon of social life weren’t considered, resulting in absence of own conflict theory and conflictology.

The Teaching Profession according to Communication Styles while Solving Conflict Situations

<p style="text-align:justify">An essential qualification requirement of the teachers´ profession is to handle the conflict situations effectively focusing on cultivation healthy kinds of relationship with other participants of the educational process, keeping discipline, communicative and good teaching atmosphere. In this contribution, we compare styles used in solving the conflict situations insight teaching profession objectively. Slovak elementary school teachers (N = 22) and secondary grammar school teachers (N = 42) were ask to complete a questionnaire consisting of 25 questions with 5 types of solving the conflict situations at school (avoiding, fighting, compromising, accommodating, collaborating). The occurrence and the use of different teachers´ approaches to solving the conflict situation were compared and analyzed. The Likert scaling and the method verified by professor Northouse were used for data evaluation. It is of high importance to pay attention to the dominant style (or the absent one) of solving the conflict situations in the teacher-student, teacher-teacher or teacher-superior interactions and to explore the differences of applying them.</p>

Dialogical Communication and its Role in Achieving Social Harmony and Understanding

This article looks at the possibilities and prospects for using a dialogue approach to conceptualizing and solving conflict situations in contemporary Ukrainian society, finding paths to reconciliation and understanding. It demonstrates that the internal mechanism and heuristic potential of dialogical communication are on par with the problems arising before society today, and as such can help their constructive resolution. The author marks certain conditions and peculiarities of introducing the basics of dialogue into the areas of political, cultural, and religious life most in need of it, as well as into inter-generational human relations. The article analyzes the value of peace as a concept and makes a case for its relevance in the context of developing dialogical culture and pointing contemporary human life in a positive direction.

Connectivity of Frontoparietal Regions Reveals Executive Attention and Consciousness Interactions.

The executive control network is involved in the voluntary control of novel and complex situations. Solving conflict situations or detecting errors have demonstrated to impair conscious perception of near-threshold stimuli. The aim of this study was to explore the neural mechanisms underlying executive control and its interaction with conscious perception using functional magnetic resonance imaging and diffusion-weighted imaging. To this end, we used a dual-task paradigm involving Stroop and conscious detection tasks with near-threshold stimuli. A set of prefrontal and frontoparietal regions were more strongly engaged for incongruent than congruent trials while a distributed set of frontoparietal regions showed stronger activation for consciously than nonconsciously perceived trials. Functional connectivity analysis revealed an interaction between executive control and conscious perception in frontal and parietal nodes. The microstructural properties of the middle branch of the superior longitudinal fasciculus were associated with neural measures of the interaction between executive control and consciousness. These results demonstrate that conscious perception and executive control share neural resources in frontoparietal networks, as proposed by some influential models.

Social Electrical Engineering: A Pathway for Better Undergraduate Education

As engineering skills becomes a commodity, electrical engineers’ programs are urged to adapt their pedagogical strategies do better prepared their graduates. The 21st century engineers are expected to have a strong technical background while being capable to work with people with different kinds of intellectual and social capitals, and to have a high level of cognitive flexibility. This article reports on the application of an information appropriation method, adopted by the Department of Electrical Engineering at PUC-Campinas, where activities on extension projects are simultaneously conducted along with the regularly schedule classes. The study case is related to the coplanning and cocreation of a technological white cane (proof of connect) between electrical engineering students, social technicians and the visually impaired. In the present case, the technicians were led to reinterpret, adapt and reinvent technology while contributing to the design and build of a low cost adaptive electronic sensing aid attachable to a white cane. The collaborative method, applied during conversation rounds, is based on a virtuous cyclic process which includes steps like information capture, validation, guidance and feedback. The engineering students, on the other hand, have the opportunity to develop their communication, analysis and interpretation skills in a way not available in the classroom. They also experience solving conflict situations and find creative uses and applications for they knowledge not otherwise foreseen. The participating students transformed information into knowledge through a dialogical experience with people having a contrasting technological background to its own. Through this experience the engineering graduates emerged with a greater sense of responsibility with the society and a better understanding of what means to be an engineer. Participation in the Extension Project also brought up several opportunities of professional recognition by the technicians and the visual impaired themselves, which stimulated the students do achieve better performance in the course.

ФАСИЛІТАЦІЯ ЯК ІННОВАЦІЙНА ТЕХНОЛОГІЯ УПРАВЛІННЯ ПЕДАГОГІЧНИМИ КОНФЛІКТАМИ У ЗАКЛАДАХ ВИЩОЇ ОСВІТИ

The article analyzes actual ideas on the problem of managing pedagogical conflicts in higher education. Special emphasis is put on innovative management technologies. Exclusive attention is paid to the technology of facilitation in the management of pedagogical conflicts of domestic institutions of higher education. The contents, historical aspect, principles, stages, specificity of the facilitation are considered in detail. The functions, purpose, actions, techniques, techniques of the faculty-facilitator in solving conflict situations in the high school are generalized.The technology of pedagogical facilitation involves the use of various resource techniques. The most common of them are "Open Space", "World Café", "Future Search", "Appreciative Inquiry Summit", "Work Out".Working with a group of students while studying the discipline "Pedagogical Conflictology", the facilitator constantly supports two processes: solving problems and ensuring the procedure, positive atmosphere in the group.Summarizing all the above, we conclude that facilitation is an effective productive technology in the management of pedagogical conflicts in higher education. Its main content is put into the following statement of the facilitator: "I will help you - I know the purpose and we will find a way together for it!"The facilitator is the person who organizes the process, engages the participants, and structs the work of the group. Teacher-facilitator - a person who didactically competently and qualitatively provides a successful group communication of students. That is, it solves the tasks, contributing to the comfortable atmosphere and fruitfulness of the discussion. Facilitator transforms the communication process into a convenient and easy for all its participants, helps the group to understand the overall goal and maintains a positive group dynamics to achieve this goal in the process of discussion, while not protecting one of the positions or parties.Therefore, facilitation is an effective tool, a universal technology, the mastery of which greatly enhances the quality of mastering not only the discipline "Pedagogical conflictology", other training courses, but also the professional and personal competence and productivity of students in general, at the expense of saving time, resources and creative perspectives.

Дослідження підходів формалізації динаміки руху вимірювачів штучних силових полів

Мета: Метою нашого дослідження є аналіз віртуальних вимірювачів з різними принципами функціонування. У нашому випадку це: математичний маятник без добротності, з добротністю та вимірювач градієнту силового поля. Методи: У статті було розглянуто два основні підходи, які існують для вимірювання градієнта або штучного силового поля: градієнтний метод та математичній маятник. Результати: Результати нашого дослідження показали, що використання математичного маятника с добротністю є ефективнішим ніж без добротності. Було класифіковано потенційні польові методи по виду полів. Підходи, які існують на даний час мають ряд недоліків. Обговорення: Розглянуто сучасні підходи до розв’язання конфліктних ситуацій у повітряному просторі. Проведено аналіз особливостей формалізації віртуальних вимірювачів з різними принципами функціонування (математичний маятник, вимірювач градієнту силового поля). Наведено результати моделювання названих вище підходів, дано їх порівняльну оцінку.

Model reševanja konfliktov - primer lesnega podjetja na Hrvaškem

In business, as well as in all other relationships, there are different opinions and conflicts. Dealing with conflicts is one of the most important tasks of management which has a great influence on efficiency and success of a company. In the research, which was a subject of this article, we were studying the phenomena of conflict in a big wood industry company in Croatia. Data were collected by structured questionnaire survey. We were trying to establish characteristics of an existing model of dealing with conflicts in this particular company. We were more focused on relationship between employees, how often conflicts occur and how persons involved in conflict respond to it. Since in this particular company the model for dealing with conflicts formally does not exist, based on the research we were able to identify the model and prove its characteristics. Results showed that relationship between employees in researched company were good and that responses to conflicts were positive. The most frequent cause for conflicts is a poor information flow between employees, which showed the existing need for improving communication channels, especially by conversations and different meetings. Therefore, communication channels are one of the most important elements of the new model for solving conflict situations in this particular company.

EVELOPMENT OF EDUCATIONAL SPECIALIST’S CREATIVITY IN THE PROCESS OF CONFLICT RESOLUTION

The aim of the article is to present creativity in the process of pedagogical conflict resolution. The results of psychological research conducted among secondary school teachers are given. The article summarizes the results of the study of personality and creativity highlighted its main components. Methods. The methods involve theoretical analysis of the problem and the subject of investigation, philosophical, psychological, pedagogical, sociological literature research; empirical methods (school teacher’s psychological testing by means of hand-picked procedures); methods stimulating educational specialists to take initiative in the process of conflict situations› constructive resolution (training methods group discussion, role-playing and business games, specific situations analysis); quantitative and qualitative analysis of empirical results (computer data processing, data design in the form of tables, schemes, illustrations, diagrams, bar charts), methods of mathematical statistics (The Spearman's Rank Correlation Coefficient, φ-Fisher). Data processing procedure is actualized by means of MS Excel package and statistical manipulation program «Statistica 8.0». Results and scientific novelty . The scientific belief of the following concepts content is concretized: «educational specialist’s creativity in the process of conflict resolution», «pedagogical conflict»; psycho-pedagogical conditions of creativity development in the process of conflict resolution are determined. Personal and behavioral features of various creativity level pedagogues are elicited. The correlation of educational specialist’s creativity with peculiarities of their behavior in conflict situations is revealed. It is stated that creativity appears to be one of the determinant of individual’s action, which is oriented on constructive conflict resolution. The program schemed by us promoted the extension of the teachers creative potential, which, in return, promoted upgrading of unusual mentality and creative approach to problem situations solution, which gives an opportunity to resolute pedagogical conflicts constructively. The program of educational specialist’s creative development in the process of conflict resolution is elaborated and tested. The interconnection of creativity, personal and behavioral peculiarities of educational workers in the process of conflict resolution is elicited. The research concludes in educational specialist’s creative development program elaboration in the process of conflict resolution, which promotes the pedagogues’ personal growth, enhancement of professional activity, increase of theoretical and practical background of the teachers for solving conflict situations. Practical significance . Research results may be applied in psychological consulting, in pedagogues’ and psychologists’ teaching or advanced training. The program of educational specialist’s creative development elaboration in the process of conflict resolution may be exercised in psychological educational service functioning.