Satisfaction Level Of Services Research Articles

Assessing the Feasibility of a Cancer Biomarker Testing Navigator in the Laboratory

Abstract Introduction/Objective Cancer biomarker testing is a crucial component of precision oncology, as it can guide medical treatment decisions with targeted therapies and immune checkpoint inhibitors. However, complex, fragmented, and inefficient operational processes involved in biomarker testing lead to delays, errors, and variability in testing. One potential solution is to introduce a novel role in the pathology laboratory: the cancer biomarker testing navigator (BTN). Methods/Case Report The American Society for Clinical Pathology (ASCP) conducted a mixed-methods project to assess the current state of biomarker testing operations and explore how a BTN may improve biomarker testing processes. ASCP conducted an online survey, focus groups, and worked with two hospital-based cancer centers on a feasibility pilot. Results (if a Case Study enter NA) Survey and focus group insights reveal several operational challenges around the biomarker testing process. 47 completed the survey and 16 participated in the focus groups. Participants report that biomarker test orders may be incorrect or incomplete. 37% of survey respondents experience delays preparing tissue samples for send-out cancer biomarker testing. 42% of survey respondents are unable to track the processing status of send-out tests. Excessive time is required to coordinate and facilitate send-out tests, especially when multiple reference laboratories are used since each has its own portal, requisition form, specimen requirements, etc. 87% agree they would benefit significantly from having a dedicated person to coordinate and manage cancer biomarker tests. The cancer centers that piloted this role found that they could catch and correct defects such as incorrect test ordered, incorrect specimen types marked on the test order, outdated requisition used, etc. The BTN also found instances where the test report was incomplete or had not been uploaded into the EHR. The BTN role could be justified by evaluating metrics such as task efficiency, workplace satisfaction in the lab, and levels of service satisfaction from oncologists. Patient care can be improved by reducing delays in testing and by reviewing other metrics of quality care delivery. Conclusion The BTN role in the laboratory is a novel solution for ensuring the proper collection and triage of pathology samples for biomarker testing. This role could serve as a liaison between the laboratory and ordering clinicians, provide collection and testing guidance, and help with benchmarking and quality measurement initiatives.

Уровень удовлетворенности пациентов услугами психосоциальной поддержки: правовое регулирование и практические вопросы

The research work aims to study the current situation of providing psychosocial support services to inpatients under the Covid-19 pandemic; based on the actual situation of the pandemic, the research team conducted a study on “Satisfaction Level of Psychosocial Support Services for Inpatients in District 2 Hospital” to find out the situation of providing psychosocial support services in the hospital by determining the satisfaction level of inpatients, including patients treated for Covid and patients treated for other diseases. This will be the basis for us to develop recommendations for improving the quality of social work services in the hospital today. Keywords: services, psychosocial, research team, Covid-19, social work, legal regulation, practical issues.

Strategies for Enhancing Service Satisfaction and Students' Retention in Private Secondary Schools: A Case Study in Iringa Municipality, Tanzania

The study investigated the strategies for enhancing service satisfaction and student retention in private secondary schools in Iringa Municipality, Tanzania. It aimed to explore the levels of service satisfaction, identify the strategies for enhancement, and investigate interventions for retention. Using a case study design, 47 respondents participated, including 20 students, 8 parents, 4 school managers, and 8 head teachers, alongside 7 other education stakeholders. Data collection encompassed interviews, observation, and documentary reviews, with subsequent content analysis employed for data interpretation. The study’s findings highlight a concerning trend: low service satisfaction among customers within the selected schools. Despite existing strategies, the overall experience falls short of expectations. The study recommends that schools focus on designing and implementing internally driven strategies by considering the uniqueness of the needs of their students, conduct regular needs assessments to identify gaps and areas for improvement, implement a mechanism to track customer satisfaction continuously to make necessary adjustments through regular feedback, and schools should use customer satisfaction data to identify at-risk students.

Application Of The Level Of Community Satisfaction With Services At The Education Office Of The District Of North Bengkulu Using The Csi (Customer Satisfaction Index)

The North Bengkulu Regency Education Office is one of the government agencies in North Bengkulu Regency, Bengkulu Province. So far, the process of evaluating the serkvices of each employee at the Education Office of North Bengkulu Regency is still carried out internally without the views of the community. This certainly cannot be used fully in knowing the level of service satisfaction. The application of the level of public satisfaction with services at the North Bengkulu Regency Education Office using the CSI (Customer Satisfication Index) Method can assist the admin in managing the results of the service satisfaction assessment survey at the North Bengkulu Regency Education Office and provide information on the results of the public satisfaction assessment survey on the services provided. In addition, the application can also facilitate the community in providing an assessment of satisfaction with services at the North Bengkulu Regency Education Office.The application of the level of public satisfaction with services at the North Bengkulu Regency Education Office using the CSI (Customer Satisfication Index) Method is made with the PHP programming language and MySQL database. Based on system testing that has been carried out, it can be concluded that the application of the level of public satisfaction with services at the North Bengkulu Regency Education Office has run well and can be able to provide information in the form of the level of public satisfaction with services at the North Bengkulu Regency Education Office through the stages of the CSI (Customer Satisfication Index) Method.

Satisfaction Level of Medical Tourism Services Based on Classified Factors - A Discriminatory Approach

Medical tourism has the potential to promote high-class learning, well equipped human resources, flattering visa policies, nations’ charisma, and sound flourished infrastructure facilities available in the nation. Countries have recognized this opportunity as a means in support of overall communal and economic upliftment. More governments are valuing these advantages and developing plans and policies for the sector as a result, WTTC states that by means of the appropriate policies, guidance and regulation mechanisms, medical tourism can achieve sustainable growth among the developed and developing nations. With a sample of 600 respondents, the data related to satisfaction in the medical tourism services is directly observed at the hospitals from the International Patients in the six states of Tamil Nadu, Kerala, Karnataka, Telungana, Andhrapradesh, and Pondicherry. Data collected are compiled for the analytical purpose and the hypothesis is framed with regard to the opinion of the patients regarding various facilities and services offered and their satisfaction level towards the medical tourism services. In this present study, the Canonical Discriminate statistics was successfully employed for identifying the satisfaction over various reasons for preferring the medical tourism services in India. The outcome of the study is the classification of different groups under the satisfaction derived from the medical tourism services of four continuous variables are assigned and they are general reasons, treatment reason, cost reason, and sources reason with all 600 respondents. Findings reveal that Treatment Factor is the strong reason contributing towards the construction of low satisfaction group, followed by general reasons. The study highlights that cost is the least reason for low level satisfaction and reveals that cost of medical tourism services are nominal in India.

Utilization of telemedicine services of institute of national importance in the western region of INDIA: A mixed-method study.

Telemedicine has emerged as a crucial healthcare tool, especially during the COVID-19 pandemic, offering risk-free contactless communication between physicians and patients. In India, the introduction of official guidelines in 2019 and initiatives like the "e-Sanjeevani" national teleconsultation portal have accelerated telemedicine's adoption. However, the utilization and satisfaction levels of telemedicine services in Institutes of National Importance (INI) remain underexplored. This mixed-method study aims to describe the utilization of telemedicine services at the All India Institute of Medical Sciences (AIIMS), Rajkot, an INI in western India, and assess patients' satisfaction with these services. Data was collected from patients availing telemedicine services through the e-Sanjeevani portal at AIIMS Rajkot between February and December 2022. Quantitative analysis included patient demographics, specialty attended, location, call duration, and wrong call rates. Qualitative analysis involved interviews with patients to assess their experiences and satisfaction levels. Statistical analyses were performed using SPSS for quantitative data and Atlas Ti for qualitative data. A total of 12,442 doctor-to-doctor and 7,876 patient-to-doctor consultations were recorded, with a diverse age distribution (21-40 years, 45.4%). Most patients were from medical specialties, with general medicine, Pulmonary Medicine, and Dermatology being the highest. The data revealed a wide geographic distribution, with over 70% of cases from more than 200 kilometers away. Despite some challenges, including a 38.2% wrong call rate, the telemedicine services were well-received, with 96% of respondents reporting overall satisfaction. Telemedicine services at AIIMS Rajkot have shown high user satisfaction and accessibility, highlighting their potential in improving healthcare delivery and access, particularly in remote areas. However, efforts to enhance digital literacy and address challenges are necessary for further optimization of telemedicine services.

Assessing The Effect of Digital Banking Services on Retail Banking Customers’ Satisfaction Levels in Lusaka’s Central Business District

Digital banking platforms have improved the way banks deliver their services to clients which has resulted in the gradual movement from brick and mortar to the use of digital applications such as mobile phones, iPads, laptops and ATM machines. The purpose of this study was to assess the effect of digital banking on retail banking customer service satisfaction levels in Lusaka Town. The study was guided by three objectives which were; to determine customers’ perception of the reliability of digital banking services in Lusaka Central Business District; to assess customers’ perception of the responsiveness of digital banking services in Lusaka Central Business District and, to examine customers’ perceptions of the security of digital banking services in Lusaka Central Business District. This study investigated customers' perceptions of digital banking services, focusing on reliability, responsiveness, and security, using a quantitative approach. Simple random sampling was used to collect data using a structured questionnaire with 5-point Likert scale. The researcher ensured that the respondents remained anonymous to avoid bias and that whatever information they provided would be treated with confidentiality. The researcher did not influence the responses provided by the respondents in anyway. The sample size was 150 and 140 respondents who are bank customers in Lusaka Central Business District responded. The response rate was 93.33%. The data was analysed using descriptive statistics, ANOVA, hierarchical regression, and correlation analysis. The findings reveal that customers generally perceive digital banking services positively in terms of reliability and responsiveness, with significant associations found between these factors and overall customer satisfaction. However, concerns remain regarding security, despite moderate confidence in digital banking security measures. The study underscores the importance of trust, transparency, and technological advancement in shaping customer perceptions. Recommendations for further research include exploring the impact of AI technologies, regulatory frameworks, and demographic differences on digital banking adoption and satisfaction. These findings contribute to understanding customer behaviour in digital banking and inform strategies for enhancing service delivery and customer experience in the financial sector.

Analysis of Service Satisfaction Level at Batam Center International Port in Batam City Using the Fuzzy Mamdani Method

A port is defined as a facility and system where a port is a work environment consisting of a land and water area equipped with berthing and mooring facilities for ships, a place for loading and unloading, and boarding and disembarking passengers from one mode of sea transportation to another mode of transportation. In carrying out activities at the port, apart from providing sufficient facilities and equipment, quality services cannot be neglected. This research aims to analyze and determine how much influence the level of service provided has on the satisfaction response of ship passengers at the Batam Center International Port, Batam City. To carry out this research, the study used a literature review, observation, and distribution of questionnaires using a Likert scale and the Fuzzy Mamdani method. However, several challenges were encountered during the study. First, there was a difficulty in obtaining a representative sample of passengers due to the variability in passenger traffic and schedules. Second, the subjective nature of satisfaction measurement posed challenges in ensuring the accuracy and consistency of responses. Third, integrating the qualitative data from the Likert scale with the quantitative Fuzzy Mamdani method required careful handling to avoid misinterpretation The expected results from this research are the levels of satisfaction ship passengers feel regarding the dimensions of tangibles, reliability, responsiveness, assurance, and empathy. This will help determine whether passengers perceive themselves as satisfied or dissatisfied. Based on the analysis and discussion carried out with 50 respondents using the Likert scale method, the respondents stated that they were quite satisfied. This indicates that the Batam Center International Port, Batam City, is quite successful in providing satisfactory services to passengers. From the dimensions of reliability, responsiveness, assurance, empathy, and tangibles, overall consumers feel quite satisfied, with an average satisfaction percentage of 71% (35.5 out of 50 respondents). Similarly, the results obtained from the Fuzzy Logic Mamdani method show an output value for consumer satisfaction of 150 (within a range of 50–250), indicating that the level of consumer satisfaction with the services provided by the Batam Center International Port, Batam City, is quite satisfactory

A branch-and-price-and-cut algorithm for the home health care routing and scheduling problem with multiple prioritized time windows

This paper addresses a variant of home health care routing and scheduling problem with endogenous time window options for patients. The objective is to minimize the total operational cost while ensuring a specified level of service satisfaction regarding patients’ prioritized time windows. We formulate the problem as a set-covering model and propose a branch-and-price-and-cut (BPC) algorithm to tackle it. Specifically, we devise a column generation procedure to obtain the lower bounds in the branch-and-bound framework, in which we employ a labeling algorithm with a multiple time windows processing mechanism to deal with the pricing sub-problems. Additionally, the lower bound is strengthened by incorporating 2-path inequalities and subset-row inequalities. The effectiveness of the BPC algorithm is demonstrated through numerical experiments conducted on the modified Solomon benchmark instances. Furthermore, we analyze the problem and derive the following managerial insights: i) Incorporating the assignment decisions of time windows for patients into the problem can significantly reduce nurse costs and travel costs, even when accounting for patients’ preferences for time windows. ii) There is a negative correlation between cost savings and the overall satisfaction levels of patients’ preferred time windows, with marginal cost savings decreasing as the overall satisfaction level declines. iii) Besides the total satisfaction level, the operational cost is also influenced by factors such as the distribution of patient locations, the width of time windows, and the proportion of patients with multiple time windows.

Ambulance service satisfaction level and associated factors among service users in Addis Ababa, Ethiopia

IntroductionPre-hospital ambulance service is the most important part of healthcare service. Client satisfaction with the service indicates the degree of adaptation to the appropriate quality and quantity of services. Patients’ dissatisfaction with the service can affect their expectations of the overall services that they will receive later in the definitive care facility. However, it is not a well-addressed area in developing countries, including Ethiopia.ObjectiveThis study aimed to identify the ambulance service satisfaction level and associated factors among service users in Addis Ababa, Ethiopia.MethodsA cross-sectional study was conducted in five governmental hospitals in Addis Ababa city. A face-to-face exit interview technique was employed on a total of 410 consecutively selected participants using a pretested tool developed from similar sources. The cleaned data was entered into the Epi-Data Manager 4.6 version and then exported to SPSS version 26 for analysis. The dependent variable was dichotomized into satisfied and unsatisfied to compute bivariate logistic regression. In the multivariate logistic regression model, predictors with a p-value < 0.05 at the 95% CI were considered to have a significant association.ResultA total of 410 respondents were included in the study. The mean of participants’ responses regarding ambulance personnel, call operator, treatment on the scene, and ambulance subscale was 3.64, 3.48, 3.40, and 3.43, respectively. The study found that only 21.5% of participants were satisfied by the ambulance service they received. There was a statistically significant association between ambulance service satisfaction and age (AOR = 3.52, 95% CI: 1.01–12.36), monthly income (AOR = 3.13, 95% CI: 1.41–6.94), ambulance response time (AOR = 10.33, 95% CI: 2.09–51.06), type of ambulance used (AOR = 4.55, 95% CI: 2.19–9.43), and previous ambulance usage (AOR = 2.33, 95% CI: 1.34–4.05).ConclusionThe study found a low level of satisfaction among ambulance users. The findings suggest that ambulance personnel performance is a key determinant of user satisfaction, while treatment at the scene and in the ambulances, and call operator areas require improvement. Age, monthly income, ambulance response time, type of ambulance, and previous ambulance use also influenced satisfaction. Improving the quality of services, reducing response time, and ensuring call operators are trained are vital steps to enhance satisfaction.

The Health Arab Tourists’ Satisfaction Level of Services Provided: A Cross-sectional Study in Bangalore-Cross Sectional Study

Introduction: An indication of the quality of medical treatment is how satisfied patients are with the services received. Patient satisfaction is determined by how well they feel their care met their expectations. This survey was conducted in 2023 to assess how satisfied health tourists were with the services received from Bangalore Multispecialty hospitals. Method: It is a cross-sectional study was conducted from 21-3–2023 to 26-1-2023 at Multispecialty Hospital in Bangalore. : In this a cross-sectional study, 400 253 (63.2%) men and 147 (36.8%) women, the data collection instrument is a semi-structured questionnaire in this study. The respondents of this study are Arab tourists who received inpatient and outpatient services at least one day at hospitals. The hospitals were selected purposively but the potential respondents were chosen conveniently. These procedures ensure the researchers access a sufficient number of potential respondents from the hospitals for this study. Researchers of this study approached the respondents and requested they participate in this survey. The researchers informed participants that the information would be utilized only for research purposes and their support was anonymous and voluntary. The questionnaire has 56 general and specific items. Each of the specific items is scaled on five points; Very Good, Good, Moderate, Poor and very poor. In order to analyze the data both descriptive and inferential statistics were used Patient satisfaction and surgical outcomes were the main outcome measures. Results: 400 participants were included in the study (63.2% male and 36.85% Female). 79 of the surgeries were Neurosurgeries cases (19.8%) compared to 75 Oncology cases (18.8%). Regarding patient satisfaction, 96.8% of the patients regarding the quality of care. 66 % were satisfied with the hospital privacy and confidentiality measures. Conclusion: All of the Analyzed domains had excellent patient satisfaction rates, little problems, and successful surgical results in general. There is few things make patients unsatisfied like the waiting time for consultation so long, the method of payment in some hospital that there is limitation for cash payment ,and the language barrier the important factor play the major role.

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Pada Instalasi Rawat Inap Rumah Sakit Umum Daerah Pandega Pangandaran

Overall patient satisfaction at the Pandega Hospital Inpatient Installation, Pangandaran Regency may be considered less than optimal in terms of suitability and consistency. Concerns regarding appropriateness arise from the lack of services provided by physicians and nurses in a timely and consistent manner. In particular, nurses were not adept at adequately explaining the necessary steps to patients. The level of patient satisfaction is influenced by the standard of service provided, and it is proven that Pandega Pangandaran Regional Hospital is still lagging behind in terms of reliability and responsiveness. The reliability of nurses is still lacking in providing comprehensive, thorough and fast services in accordance with the timeframe and responsiveness that has been determined, with nurses showing reluctance to handle patient complaints. This research was conducted using an explanatory survey method with quantitative methodology. The data analysis methodology used includes instrument testing to assess validity and reliability, research model testing using the coefficient of determination, and hypothesis testing using the t-test. The research results show that the level of service provided at the Pandega Pangandaran Hospital Inpatient Installation is of a high standard. Has the highest score on the empathy indicator and the lowest score on the responsiveness indicator. The level of patient satisfaction at the Pandega Pangandaran Hospital Inpatient Installation is quite high. Has the highest score on the aesthetic indicator and the lowest score on the suitability indicator. The research results found that service quality has a strong and beneficial influence on patient satisfaction at the Inpatient Installation of Pandega Pangandaran Regional Hospital. Thus, there is a direct relationship between the level of excellent service and patient satisfaction at the Pandega Pangandaran Hospital Inpatient Installation.

Examining the health service satisfaction levels of children with visual impairment

It is aimed to examine the difference between the satisfaction levels of children with visual impairments with the health services they receive according to some variables. The study examining the satisfaction levels of children with visual impairments with the healthcare services they receive is descriptive and was conducted between 1 August 2023 and 12 October 2023. The study population consisted of children with visual impairment. The sample consisted of 120 visually impaired children who voluntarily participated using the simple sampling method from the non-probability sampling method and were selected with their own and parental consent. Data were collected online with the support of the children’s parents. Sociodemographic data form (gender, age, educational level, disability level, social security) and health service satisfaction scale were used to collect data. SPSS 25.0 data analysis program was used to statistically analyze. Notably, 33.3% (66.7%) of the children with visual impairment were girls (boys). Regarding educational level, 51.7%, 34.2%, and 14.2% were primary-school, secondary-school, and highschool students, respectively. Visually impaired children participating in the research; The relationship between sociodemographic factors (such as gender, health insurance type, educational status, disability level, age) and the health service satisfaction scale was found to be high and showed a significant difference (p &lt;0.05). Sociodemographic factors are important for evaluating satisfaction with health services among children with visual impairment. Future studies should examine satisfaction with health services among children with visual impairment and address relevant problems. Since studies on the level of utilization of health services in children with visual impairment are insufficient and the reason for this is difficult in terms of specificity and accessibility, providing alternatives to research in this field will guide future research.

Particle Swarm Optimization for Optimizing Public Service Satisfaction Level Classification

This research aims to categorize survey data to determine the level of satisfaction with the services provided by the village government as a public service provider. Villages or sub-districts currently offer services in response to community demand, although only partially or as efficiently as possible. The data collection technique used was distributing questionnaires to the village community. The method used for classification is the machine learning method. Before the classification process, feature selection is carried out at the data pre-processing stage using Particle Swarm Optimization (PSO), which has been proven to increase the accuracy of the classification values. The classification methods employed include Decision Tree (DT), Naive Bayes, Support Vector Machine (SVM), and K-Nearest Neighbor (KNN) algorithms for classification purposes. This study achieves the maximum level of accuracy in decision tree classification, attaining an accuracy rate of 97.74%. Subsequently, the KNN algorithm achieved an accuracy of 77.90%, the Nave Bayes algorithm achieved 64.4%, and the SVM algorithm, which yielded the lowest accuracy value, achieved 59.90%. Following the application of Particle Swarm Optimization (PSO) for optimization, the accuracy of the SVM and KNN algorithms improved to 98.3%. The Decision Tree algorithm achieved a value of 97.77%, while the Naive Bayes technique yielded a value of 69.30%.

Utilization and Satisfaction of Community-based Health Care Services among Older Adults

The COVID-19 pandemic has a significant impact on the capacity of health systems to continue to provide critical services. As healthcare systems around the world face a growing demand for care for patients with COVID-19, it is vital to maintain preventive and curative services, especially for the most vulnerable populations, the elderly and the elderly living with chronic diseases. The purpose of this study was to determine the level of health service utilization and satisfaction of older adults amidst COVID-19 pandemic. The study used a descriptive- correlational research design that was conducted in a selected barangay in the city of Caloocan. The purposive and snowball sampling method was used to select respondents and must meet the following criteria: elderly between the ages of 60 and 74, and using health care services. The data collection was carried out through a series of questionnaires with an informed consent form through online platforms. Based from the data gathered, the strength of the relationship is indicated by the correlation coefficient with a score of. 795, which is greater than 0.70 shows a high correlation between the two variables. This means that when the level of utilization of community-based services of the respondent is high, their level of satisfaction with health care services increases as well. Overall, it is important to prioritize the level of utilization and satisfaction in community-based healthcare among older adults as it is used as an indicator for measuring the quality of healthcare. The level of utilization among older adults is inclined to their level of satisfaction, in which respondents are highly satisfied with their usage of services in terms of accessibility, availability and affordability of the community-based services. Moreover, demographic profile of respondents has no significant difference, which indicates that respondent’s level of satisfaction in community-based services is affected by their level of utilization of services in their barangay health center. Health services, if used by the elderly, can lead to satisfaction. Therefore, the promotion of the various health services is strongly encouraged to reach not only a few, but the whole population.

A Study of the Effect Automatic Teller Machine Banking on Customer Satisfaction: The Case of Zambia National Commercial Bank

This research investigates the impact of ATM banking services on customer satisfaction, utilizing an exploratory approach to evaluate the satisfaction levels of ZANACO ATM services in the Lusaka District. The specific objectives include assessing the availability, performance, security, and challenges faced by customers when using ZANACO ATM systems. The study focused on customers of ZANACO Bank in the Lusaka District, with a sample size of 150 customers representing various customer profiles. The study findings indicate that while ZANACO ATM services are generally available, there is some disagreement among respondents regarding the accessibility of these ATMs. Despite favorable ratings for performance, participants expressed concerns about long queues, transaction errors, and occasional cash shortages at ZANACO ATMs. Regarding security, respondents generally agreed that ZANACO ATMs are secure; however, challenges such as failed transactions, delays in resolving issues, and instances of ATMs running out of cash were identified. Furthermore, the study revealed no significant variations in results based on individual characteristics such as gender, age, education level, or customer tenure with the bank. Recommendations for ZANACO Bank include enhancing customer mapping strategies to improve ATM service accessibility, promptly addressing failed transactions (especially VISA transactions), and ensuring consistent availability of cash in all ATMs to minimize customer inconvenience.

Use of Net Promoter Score (NPS) in Hospital Marketing Strategy to Increase Patient Satisfaction and Loyalty

Net Promoter Score (NPS) in healthcare settings is scrutinized for its effectiveness in enhancing patient loyalty and service quality. This review explores its application in hospitals, aiming to elevate service quality, satisfaction levels, patient experience, and loyalty. Utilizing a comprehensive literature search spanning November 2013-2023, it examines NPS in hospital marketing strategies, highlighting its conceptualization and utilization. While NPS integration in hospitals globally is prevalent, criticisms persist regarding its validity and relevance, particularly concerning biases and predictive capabilities for sales growth. Despite its benefits in improving healthcare services, NPS demonstrates limitations in supporting healthcare enhancement initiatives. Its suitability as a tool for measuring satisfaction, predicting loyalty, and assessing patient experience remains uncertain and contingent upon contextual factors and service nature.

Analysis of student satisfaction with the quality of academic library services at state Christian religious higher education institutions

This study aimed to obtain accurate information about the student satisfaction level with academic library services in State Christian Religious Higher Education institutions and to evaluate the performance of each attribute service. A quantitative approach involving descriptive statistical methods was used. For data collection, a questionnaire comprising 16 statements, validated by five experts, was employed and the data were gathered from 382 students across three participating State Christian Religious Higher Education institutions. The data analysis employed descriptive statistical methods and involved the use of the Customer Satisfaction Index (CSI) formula and the Importance Performance Analysis (IPA) method. The results showed that the percentage of overall student satisfaction level for academic library services was 66.24%, indicating students were largely content with these services. However, there was room for improvement in the performance of these services. This study identified certain service attributes such as internet accessibility, library collection, library catalog system, timeliness of library opening and closing, library staff readiness, and the speed of library staff in handling requests, which were found to provide low satisfaction levels to students. A comprehensive performance evaluation for each academic library service attribute resulted in a mapping visualized through the four quadrants of the Cartesian diagram. The management of the State Christian Religious Higher Education must develop various facilities for library operational support and also staff competencies to improve the academic library services.

A web-based interactive decision support system for a multi-objective lot-sizing and production scheduling model

In the course of globalization and the corresponding steadily growing market dynamics, companies are faced with an increasing challenge to remain competitive. Therefore, the efficient use of the available resources, while maintaining a high level of service and customer satisfaction, is a key instrument for ensuring success. Within this framework, production scheduling can be seen as one of the most decisive operational activities of a manufacturing company, with the production orders being sequenced in a way that allows the achievement of an efficient allocation of the available resources. Furthermore, the correlated lot-sizing represents a crucial influencing factor in production scheduling. In this article, a novel methodology to solve multi-objective lot-sizing and production scheduling problems is proposed. Essentially, it provides an interactive three-phase framework that supports a procedure for simultaneous decision-making regarding lot-sizing and production scheduling. The main goal is not only to find an appropriate production schedule that best meets the decision-maker’s preferences but also to gain a deeper insight into the relationship among criteria and a better understanding of possible trade-offs between competing objectives. To guide the user through the whole decision-making process, a web-based interactive application was developed. The proposed methodology was applied to a case study regarding an automotive supplier company, revealing itself as a viable and practical technique able to solve real-world multi-objective lot-sizing and production scheduling problems in the manufacturing industry.

Factors related to satisfaction with community-based home aging services in Shandong, China.

This study investigated the satisfaction of current community-based home care services and its factors in adults aged ≥60 years. Using stratified cluster random sampling, we surveyed 1,494 older adults in Jinan and Qingdao, Shandong province, between 2021 and 2023. The baseline and satisfaction surveys were designed by our research team, and the questionnaires were conducted in the form of structured interviews. Kruskal-Wallis H-test and Logistic regression analysis were used to explore the influencing factors of satisfaction. The satisfaction was mainly affected by age (p = 0.007), marital status (p < 0.001), pre-retirement occupation (p = 0.003), economic source (p < 0.001), and mode of residence (p = 0.001) in the study of 1,494 older adults. Under the influence of multiple factors, the evaluation of older adults services, married [OR = 4.039, 95% CI: 1.176-13.877] were more inclined to be average, and their occupations were agriculture, forestry, animal husbandry, fishery, and water production workers [OR = 0. 237, 95% CI: 0.068-0.819] and production and transportation equipment operators and related personnel [OR = 0.153, 95% CI: 0.024-0.966] or [OR = 0.153, 95% CI: 0.029-0.820] tended to be more dissatisfied. The satisfaction level of community-based home care services is relatively high among older adults, and it is mainly affected by factors such as age, marital status, pre-retirement occupation, source of financial resources, and mode of residence. Addressing the emotional needs of older adults, lowering the cost of aging, and integrating health care and aging seamlessly are among the ongoing challenges that we need to tackle.