Visitor Satisfaction Research Articles

Environmental valuation of raya lati petangis park using the travel cost method in Paser District, East Kalimantan

The Lati Petangis Forest Park is a forest area that was previously a mining concession area of PT BHP Kendilo Coal which has ended its operations and was later developed into a tourism area. The purpose of this study was to determine the aspects that influence the level of visits to the Lati Petangis Grand Forest Park, Paser Regency, East Kalimantan and to analyze the Willingness to Pay (WTP) value of the Lati Petangis Grand Forest Park. The method used is the Travel Cost Method and Consumer Surplus. The results of the calculation of the environmental valuation of Nature Tourism Forest Park Raya Lati Petangis, Batu Engau District, Paser Regency, East Kalimantan using the Travel Cost Method can be concluded that the average WTP value is known to be Rp. 247,959, so that the economic value of the Lati Petangis Grand Forest Park is Rp. Rp. 725,614,497.06 per year, the consumer surplus value is Rp. Rp. 1,820,671,342.3. From the regression analysis it was found that the independent variables in the form of travel costs (X1), Age (X2), Education (X3), Income Level (X4), Cleanliness Quality (X5), and Visitor Satisfaction Level (X6) have a significant effect on the economic value of Tahura Lati Petangis which can be characterized by the high number of visits.

Physical Planning Approaches of Today s Cemeteries: Kayseri Asri Cemetery Case

In this study, planning and design features of cemeteries were investigated by considering the development of cemetery concept in Turks and characteristics that determine the cemetery usage status and form were investigated. In the study, visitors’ satisfaction degree of their visits to Kayseri Asri Cemetery in Kayseri City centre which is continuing to grow have been examined. As a study area, Kayseri Asri Cemetery and the evaluation of the visitor satisfaction survey, firstly the compliance of the cemetery with the planning criteria was examined in general. The survey data of 384 people were analysed with the help of SPSS Statistics program, and the data obtained were presented in graphical form. At the end of the research, some problems were determined in terms of design in parking lot, pedestrian and vehicle access, reinforcement elements, plant design in Kayseri Asri Cemetery. In addition, it is seen that the majority of the people of Kayseri do not want to spend time other than their use for visiting cemeteries. This situation was caused by the fact that the cemetery was not designed to include park and park-like areas and which may serve passive recreation.

Glamping Tourist Loyalty: The Importance of Gender and Perceived Value

This study aims to test the relationship among perceived value, visitor satisfaction and visitor loyalty in the context of glamping tourism in Indonesia. In addition, this study tests the moderating role of gender in the relationship between perceived value and visitor loyalty. One hundred and five respondents participated in this study. Partial Least Squares were used to analyze the data. The statistical estimation indicated that perceived value has positive significant effects on both visitor satisfaction and loyalty. Besides having a significant direct effect on visitor loyalty, visitor satisfaction mediates the effect of perceived value on loyalty. Although predicting the moderating role of gender, this study did not find the moderating effect of gender in the relationship between perceived value on visitor loyalty. After completing the research objectives, this study contributes to both theoretical and practical standpoints. For theoretical contribution, this study showed that value is an essential determinant of satisfaction and loyalty in the context of glamping tourism. In addition, this study suggests that in affecting loyalty, perceived value has both direct and indirect effects. For practical contribution, this study specifies a strategy to enhance the loyalty of glamping site visitors

Tourist Loyalty to Halal Tourism in Indonesia: The Role of Services Quality, Satisfaction, and Experience Quality

Research aims: This study aims to develop an original model of halal tourism by considering the service quality variable and its effect on tourist loyalty with satisfaction as a mediator variable and experience quality consisting of halal food, halal facilities and services, and people at the destination as moderator variables.Design/Methodology/Approach: This study adopts an empirical approach. Data were collected using questionnaire distributed to respondents that were selected through purposive sampling based on their previous visits to halal destinations in Indonesia. A total of 440 questionnaire responses were subjected to quantitative analysis using the Structural Equation Modeling.Research findings: Our study findings indicated that services quality was one of the factors with positive, significant impacts (direct and indirect) on tourist loyalty. In addition, experience quality seemed to strengthen this impact.Theoretical Contribution/Originality: This research offered a novel insight that that the satisfaction and loyalty of tourists visiting halal tourism can be increased through improving experience quality.Practitioners/Policy Implications: This research is expected to be a reference and consideration for halal tourism business actors in their efforts to increase visitor satisfaction where major coniderations should be put on halal accommodation and halal services. Visitor experience is an important factor to increase the number of visitors to halal tourism.Research Limitations/Implications: The large sample size relatively complicated the timely data collection.

Kepuasan Pengunjung Pada Fasilitas Wisata di Daya Tarik Wisata Safari Lagoi Bintan Kepulauan Riau

This research was purposed to describe level of visitor satisfaction at the Safari Lagoi Bintan from indicators: suitability of expectations, revisit intention, and willingness to recommend. The type of this research is descriptive with quantitative data using survey methods. The research was conducted at the Safari Lagoi Bintan, Riau Islands. The population in this research was 9,297 visitors who visited Safari Lagoi Bintan from November 2021-April 2022. The results of this study indicate that: 1) The level of satisfaction about facilities on the suitability of expectations indicators is categorized as satisfied for domestic and foreign visitors, with a score of 4.13 and 4.08; 2) the level of satisfaction on revisit intention indicator is categorized as satisfied for domestic and foreign visitors with a score of 4.15 and 3.96; 3) the level of satisfaction on willingness to recommend indicator is at very satisfied category for domestic visitors, with a score 4.23 and satisfied for foreign visitors with a score of 4.16.

ANALISIS KEPUASAN PENGUNJUNG TERHADAP FASILITAS EKOWISATA HOLIDAY RESORT AEK RASO DI KABUPATEN LABUHAN BATU SELATAN

Ecotourism is a form of travel to natural areas that is carried out with the aim of conserving the environment and preserving the life and well-being of the local population. The Elephant Holiday Resort Training Center is one of the natural Ecotourism in Labuhan Batu Selatan, therefore this type of tourism must be developed specifically to support the preservation of the surrounding forest habitat. Because visitor visits are influenced by visitor satisfaction which will determine how long a visitor visits to the ecotourism area. Then satisfaction becomes the main priority in its management, service quality is also related to the provision of adequate facilities and management of facilities both in quality and quantity which will greatly affect visitor satisfaction and interest in the next visitor visit. Ecotourism facilities have a very positive and significant effect on visitor satisfaction and the development of facilities besides that facilities are also one of the important things for developing tourism. The results of the data were analyzed using multiple linear analysis. The results of this studied explain that attractiveness, the existence of good and adequate facilities, and visitor knowledge will affect visitor satisfaction by 73.3%. In other words, there is the influence of other variables of 26.7% which are not measured in this study.

Application Of Importance Performance Analysis (IPA) Of Sapta Pesona Beach Marina Semarang

This study aims to analyze the level of visitor satisfaction on the service performance of Marina Semarang beach. The method of measuring visitor satisfaction uses the IPA (Importance-Performance Analysis) method or the Performance Interest Analysis and the Customer Satisfaction Index or Customer Satisfaction Index (IKP). Data was collected by filling out questionnaires and interviewing 440 respondents who were visitors to Marina Semarang Beach who were domiciled in Semarang. The questionnaire consists of 3 parts: first, visitor characteristics data, second assessment/perception of visitors about the performance (performance) at the tourist attractions Marina Semarang Beach, third assessment/perceptions about the importance (importance) in tourist attractions Marina Beach Semarang. A total of 274 respondents or 62.27%, this shows that the respondents are satisfied, meaning that the implementation of the attributes of Sapta Pesona Marina Beach Semarang is satisfactory. a total of 437 respondents or 99.3%, this shows that respondents feel it is important that the implementation of the attributes of Sapta Pesona Marina Beach Semarang is expected to be improved.

Servant Leadership Competence to Improve the Quality of Services for Health Workers Graduates of the Akademi Kesehatan John Paul II Pekanbaru

Leadership is a person's ability to influence others. Leadership competency is required in doing work. Servant leadership is one of the competencies that medical laboratory technologies must possess in serving laboratory visitors. Therefore, this service chose "Servant Leadership Competence to Improve the Quality of Services for Health Workers Graduates of the Akademi Kesehatan John Paul II Pekanbaru". The method of this activity is a seminar - interactive dialogue – face-to-face group discussion with 32 participants. The purpose of this activity is for participants to master the concept of serving leadership, form a commitment to serve and manifest serving behaviour to participants as medical laboratory technologies. Technologies who apply the service will create comfort and satisfaction for laboratory visitors, impacting the increasing number of laboratory visitors.

A Study on Hotel Front Office Practices and its Impact on Guest Satisfaction with Reference to the Vivanta by Taj Blue Diamond, Pune

The Vivanta case study from Taj Blue Diamond in Pune focuses on identifying the creative methods used by the front office division and calculating their influence on how satisfied guests are. According to the results, it was noted that inventive thinking had a favourable effect procedures, level of service, politeness, competence, and Staff responsiveness (CCR) to visitor satisfaction the hotel's level

Tourists' Fascination with Urban Food Markets: The Successful Case of Time Out Market Lisbon.

This research was designed to analyze tourists' perception of food markets in an urban context, specifically in the case of Time Out Market Lisbon. The sample included participants who visited and experienced the market food court. The data were collected using a questionnaire assessing the respondents' perceptions of the location, food quality, food neophilia, market engagement, and the cultural attractiveness of the locale. The purpose was also to analyze how these factors contribute to visitor satisfaction and their intention to revisit the local area. The findings showed that food neophilia was the characteristic of Time Out Market Lisbon that had the highest impact on visitors' satisfaction which, accordingly, positively influenced their intention to revisit the market. Visitors' perception of the place as a cultural attraction was also found to moderate the relationship between visitors' satisfaction and intention to revisit Time Out Market Lisbon. The findings provide an important contribution to the scientific community regarding the important role of modern food markets in urban city regeneration and more specifically as a tourist attraction. This research has significant management implications regarding the emotions of tourists' food experience and can be used for stakeholders engaged in the tourism development process.

Peran Kualitas Layanan, Inovasi dan Kepercayaan dalam Meningkatkan Kepuasan Pengunjung Lapas Kelas IIB

This study sought to ascertain the impact of service excellence, innovation, and trust on visitor happiness at Bondowoso, a class IIB facility. All of the residents are guests at Bondowoso Class II Prison. By using the judgment sampling technique, up to 120 respondents made up the sample size. The study hypothesis is tested using WarpPLS 7.0 structural equation model (SEM) analysis. To determine whether the used measuring instrument met the criteria for the measuring instrument test, validity and reliability tests were also performed. According to the findings, the service innovation variabel (X2) had a path coefficient value of 0.314 with a -value of 0.001 and the trust variabel (X3) had a path coefficient value of 0.454 with a -value of 0.001 for each variabel. The service quality variabel (X1) had a path coefficient value of 0.255 with a -value of 0.040. According to the study's findings, visitor satisfaction in Class II B Bondowoso Penitentiary is positively and significantly impacted by service quality, visitor trust, and service innovation.

Assessing carrying capacity using demographics, visitor experience and field studies: the case of Hanauma Bay Nature Preserve

ABSTRACT The Hanauma Bay Nature Preserve (HBNP) was designated the first Marine Life Conservation District in Hawai’i in 1967. It is the most popular visitor snorkelling experience on the island of O’ahu. A social carrying capacity study was conducted upon reopening, following a nine-month COVID-19 closure due to travel restrictions. Surveys were compared to three prior surveys conducted between 1990 and 2002 to provide a larger historical context of social dynamics and perceived human impacts over time. Demographics, recreational activities, crowding perceptions, and educational availability were assessed. Visitor activity photos and counts were evaluated in context with survey responses. Perceived visitor contact on the reef was compared to in situ snorkelling impact. These quantitative observations reported an average of one reef disturbance for every two individuals. Photographic analysis of breakage of selected baseline corals prior to closure were compared to corals following reopening of the preserve in 2021. Partial mortality occurred in 60% of coral colonies. Successful management policies that include social carrying capacities should align with biological carrying capacities to balance the health of the ecosystem with a positive experience for visitors. These management strategies provide a holistic approach to advance conservation and meet visitor satisfaction goals.

Analysis of Memorable Tourism Experience on Behavioral Intention in Alamendah Tourism Village

This study aims to determine the effect of memorable tourist experiences on behavioral intentions in the Alamendah tourism village. This type of research is descriptive and quantitative, collecting data by distributing questionnaires. The research population was all visitors to the Ala Endah Tourism Village, with a total sample of 78 respondents using accidental sampling. The results of the study show that memorable travel experiences have a significant effect on behavioral intentions. In this study, a memorable travel experience can positively impact the behavioral intentions of visitors to the Alamendah Tourism Village, including the emotions involved when visitors have a positive experience. These visitors identify with the values ​​or norms that apply in the Alamendah Tourism Village. , Satisfaction of visitors who are satisfied with their travel experience, both the facilities provided services, and the overall tourist experience, environmental influences, visitors who are involved in an environment that supports positive behavior. Therefore, the Alamendah Tourism Village manager needs to provide a satisfying travel experience that encourages the positive behavior of its visitors.
 Keywords: Tourism Village, Experience, Memorable Tourism Experience, Behaviour Intention

Application of Ecotourism Principles in The Development of Marine Tourism in Sanur

The natural potential, strategic location and easy accessibility have made Sanur one of the most visited marine tourism areas. However, the development of marine tourism, in spite of having a positive impact, it also has negative ones, as it apparently harms the environment. This study aims to identify the extent to which ecotourism principles are applied in marine tourism product development efforts and programs in Sanur. This research is a descriptive qualitative research with the determination of informants through purposive sampling and snowball sampling techniques. Triangulation was also carried out as a test of data validity in this study.
 The results showed that overall the business and product development program of marine tourism in Sanur have implemented 5 principles of ecotourism according to Dowling. 3 principles that have been implemented well are Utilizing natural resources, Providing benefits to the community and Visitor satisfaction. However, the other 2 principles of ecotourism, namely nature-based and environmental education, still need to be improved in their application, in order to preserve nature which will ultimately establish sustainable tourism.

Analisis Kualitas Pelayanan Perpustakaan Menggunakan Metode Kano

The West Aceh Regency Library and Archives Service is an agency engaged in carrying out general government tasks, building libraries, and providing services openly to its users regardless of age, education, and social status factors in society. However, there are still some problems that make visitors unsatisfied, including incomplete and non-specific book collection facilities, lack of the latest published books, placement of books on shelves that do not match the location, and inadequate facilities in the reading room. This study aims to determine and categorize the attributes that are considered important from the desire of visitors to know the quality of services provided by the West Aceh District Library and Archives Service using the canoe method. The Kano method is one of the simple methods that can improve products and services to customers. This method is a model that classifies attributes and is analyzed based on customer perceptions, and the effect on customer satisfaction. The results of calculating the average value of service quality in all dimensions of the canoe method show that visitors are not satisfied enough and there are still deficiencies in service quality at the West Aceh Regency Library and Archives Service. Of the 22 attributes, some attributes need to be improved, namely one-dimensional category attributes 5,8,9,11,14,16, and 19, indifferent category attributes 10,13,15,17,18,20,21 and 22, attributes The ones that are maintained are the attractive 12 categories and the attributes that need to be improved are the must-be categories 1,2,3,4,6, and 7 which illustrate that the more an attribute does not function properly, the visitor satisfaction will decrease.

Pengaruh Program CHSE terhadap Citra, Kepercayaan, Kepuasan, dan Loyalitas Pengunjung pada Masa Pandemi Covid-19 di DTW Pantai Melasti Ungasan Bali

Implementation of the Cleanliness, Health, Safety, and Environmental Sustainability (CHSE) program at the Melasti Beach Ungasan Bali tourist destination is intended to boost visitor trust. This study examined visitor views of the implementation of CHSE at Melasti Beach and the consequent effects on destination image, trust, satisfaction, and loyalty. SEMPLS assessed data gathered through the surveying of 100 respondents. CHSE is well-implemented, and visitors trust the destination. Visitors are incredibly satisfied and loyal to the site. CHSE improves visitor trust and satisfaction but does not affect a destination's image. Image influences visitor trust but not satisfaction. Visitors' loyalty is unaffected by visitors' trust. Visitor loyalty is highly influenced by visitor satisfaction. The data reveals that the CHSE program is still vital during the COVID-19 pandemic because it boosts tourist trust and satisfaction.

To study the Tourist Satisfaction Index of Shirdi tourist Center in Rahata Tahsil, Ahmednagar District, Maharashtra

In today's world, the tourism industry is the largest and most well-known economic sector. This popular industry is fast growing in many parts of the world, opening the path for more growth. The purpose of this paper is to find out what aspects influence visitor contentment and loyalty to devotees and visitors at the existing holy location. Thousands of visitors come from all across India to see this spiritual landmark. In order to evaluate visitor satisfaction and identify current facilities and their level of development, field work was organized to collect tourist views, attitudes, and recommendations recorded in well-designed questionnaires, group discussion, and surrounding personal observations during the field survey. Tourists filled 250 questionnaires in total during the field survey. Using visitor responses that were transformed into arithmetical values, the satisfaction ratings of selected facilities were determined. Based on this assessment, tourist satisfaction levels were divided into four categories: unsatisfactory, satisfactory, good, and extraordinary. With an average score of 26.07 percent, this location's overall satisfaction level is satisfactory. The average of the Shirdi holy site satisfaction index could be useful in future planning and development of this religious tourism attraction.

Analysis of Visitor Satisfaction Levels Using the K-Nearest Neighbor Method

Visitors are people who come to a place, entertainment, shopping, and tourism. Visitors are one of the important factors for the progress and development of a place. With visitors, an entertainment, tourism and shopping area can progress and develop. Therefore researchers will make a study of the level of visitor satisfaction. This research aims to improve the quality of an entertainment venue, shopping and increase the quantity of visitors. This research was conducted using the K-Nearest Neighbor method. The K-Nearest Neighbor method is a classification method based on training data (dataset). The data used by researchers is 45 visitor data. The classification carried out using the K-Nearest Neighbor method aims to classify data of satisfied visitors and dissatisfied visitors at an entertainment or tourism place. In using the K-Nearest Neighbor method, the first stage is selecting sample data, the data to be selected, then preprocessing, then designing the widget with the K-Nearest Neighbor method and finally testing data mining using the K-Nearest Neighbor method. The K-Nearest Neighbor Method. This visitor data was obtained by researchers through a questionnaire and the results of the questionnaire that 41 visitors were satisfied. After classifying visitor data using the K-Nearest Neighbor method, the classification results were 41 satisfied visitors. The conclusion is that many visitors are satisfied.

Pengaruh E-Wom, Citra Destinasi dan Fasilitas terhadap Kepuasan Wisatawan di Kebun Raya Purwodadi

Purpose: The aim of this research is to analyze the influence of e-WOM, Image, and Facilities in tourism destinations because those three variables are connected and are used to build visitors’ perception of a tourist destination and serve as some of the determinant factors of tourist satisfaction. Methodology: This research is using a quantitative approach by distributing survey questionnaires to 120 respondents. However, the fully filled-up questionnaire is only 100. Results: The result of the survey questionnaire is analyzed using SPSS 25 software with descriptive statistics and regression analysis. In this research, e-WOM is not influencing the satisfaction of visitors to Purwodadi Botanical Garden. However, images and facilities are influencing the visitors' satisfaction. All three variables are simultaneously influencing the visitor satisfaction of Purwodadi Botanical Garden so the management has to improve all those aspects. Limitation: This research has limitation because it is only investigating the influence of three variables to visitor satisfaction namely: e-WOM, image, and facilities. Other researchers are expected to study the influence of other variables to visitor satisfaction. Contributions: This research is filling up the gap of research on visitor satisfaction based on the influence of e-WOM, image, and facilities in Purwodadi Botanical Garden. Until this research is conducted, there are no other researcher conducting the research with the same variables on visitor satisfaction in Purwodadi Botanical Garden. The result of this research is expected to give insight to Purwodadi Botanical Garden to improve on visitor satisfaction.

Pengaruh Fasilitas dan Harga terhadap Kepuasan Pengunjung (Study Kasus pada Camp Kobes)

This study aims to analyze the effect of facilities and prices on visitor satisfaction (Camp Kobes Case Study). This type of research is Quantitative and sample collection techniques using non-probability sampling methods through a convenience sampling approach and 100 people as a sample. The analysis data uses multiple regression. The results of the study partially showed that the facilities did not have a significant effect on visitor satisfaction. And the price partially has a significant effect on visitor satisfaction. This means that the more affordable the price, the more satisfied visitors are.