The article considers the results of sociological survey of patients related to functioning of day and night teams of emergency medical care.Out of all respondents, 97.9% were fully satisfied of functioning of team of emergency medical care. As cause of calling emergency medical care 57.5% of respondents mentioned instant acute disease, 21.5% - exacerbation of chronic disease. Out of number of called because of exacerbation of chronic disease 77% prefer emergency medical care over visit to territorial polyclinic. The received material testify that emergency medical care service is used by population as an alternative to out-patient polyclinic that indicates necessity of further activities on development of organization of emergency medical care.