Registration Department Research Articles

Pengaruh Komunikasi Terhadap Kinerja Pegawai dengan Disiplin Kerja Sebagai Variabel Intervening

The purpose of this study was to determine the effect of Communication on Employee Performance through Work Discipline as an Intervening Variable at the Department of Population Administration and Civil Registration of North Musi Rawas Regency. This research is a quantitative research with the method of collecting data using questionnaires and analyzed using the help of SPSS Statistics 20 with the population and sample in the study amounting to 40 employees. Data analysis activities include data processing and data presentation, performing calculations to describe data and testing hypotheses using statistical tests. The results of the study 1) Communication has an effect on Employee Performance at the Population Administration and Civil Registration Office of North Musi Rawas Regency with a value of tcount = 8.505 > ttable = 1.684 and a significant value obtained is 0.000 <0.05. 2) Communication has an effect on Employee Performance through Work Discipline as an intervening variable at the Department of Population Administration and Civil Registration of North Musi Rawas Regency with a value of tcount = 2,327 > ttable = 1,684. The conclusion that the hypothesis put forward is accepted

Implementasi Metode Waterfall pada Rancang Bangun Sistem Pengarsipan Surat Berbasis Website

The use of information technology and computers has become a necessity in daily work, both in private and public agencies, especially in terms of service to the community, the use of information technology is certainly very supportive of existing activities. One of the activities at the Department of Population and Civil Registration is the large number of incoming and outgoing letters, this causes problems in archiving, both incoming and outgoing letters, so to overcome this a website-based archive system for incoming and outgoing mail is built. This system was built using the waterfall method. The test results on the archive of incoming and outgoing letters based on this website indicate that this application has been running well, this can be seen in the results of the black box testing which shows that the application is running as expected, and makes it easier for employees to carry out their duties of archiving incoming and outgoing mail.

Implementation of the Importance Performance Analysis Method in Measuring the Level of Community Satisfaction with Service Performance

Service can be said to be satisfactory, if the service can meet community satisfaction. A satisfaction is achieved if the service received by the community is in accordance with what is expected. To determine the level of community satisfaction with service performance at the Department of Population and Civil Registration, North Central Timor Districts, it is necessary to have a system to measure the level of community satisfaction. The measurement of community satisfaction is carried out using the Importance Performance Analysis (IPA) method which considers the level of interest or expectations of the respondents, with indicators or dimensions in the form of physical tangibles, reliability, responsiveness, assurance, and empathy. The result of this research is the construction of a website-based Measurement System that is able to determine the level of community satisfaction with the performance of the services provided. Measurement using the IPA method, obtained performance that must be improved or reduced based on its quadrant mapping with 25 attributes, which are divided into 4 quadrants, namely quadrant I (main priority) 8attributes, quadrant II (maintain achievement) 3 attributes, quadrant III (low priority) 3 attributes, and quadrant IV (excessive) 11 attributes.

Motivation of public service at the department of population and civil registration (Dukcapil) of Merauke Regency

This study aims to analyze the motivation of public services at the Department of Population and Civil Registration (Dukcapil) Merauke Regency. The method used in this research is a qualitative research research. The results of this research show 1) The level of interest of officials in the Department of Population and Civil Registry of Merauke Regency in making public policies that make it easier for the community to provide services. 2) The commitment of all employees at the Department of Population and Civil Registry of Merauke Regency to the public interest is very good. But peru must be improved again. 3) Lack of sympathy or compassion for the employees at the Population and Civil Registry Office of Merauke Regency, because there are still many complaints from the community regarding difficulties and taking care of family cards and birth certificates and their complaints are not responded to by employees at the Population and Records Office Merauke Regency Civil. 4) The lack of self-sacrifice that is owned by the Merauke Regency Population and Civil Registration Service employees because there are many complaints from the community where in community service they feel dissatisfied.

Hannah Claire Haines, 1891–1974: Not the Average “Militant Female”

Hannah Claire Haines, 1891–1974: Not the Average “Militant Female”

Kualitas Pelayanan Pembuatan Akta Kelahiran Pada Dinas Kependudukan Dan Pencatatan Sipil Kota Manado

This study aims to identify, examine, and analyze the quality of services for making birth certificates at the Department of Population and Civil Registration of the City of Manado. The research was carried out in March 2022 at the Department of Population and Civil Registration of the City of Manado. The type of research used in this research is descriptive qualitative research, namely research or subject study with the main objective of describing or describing a situation or event. Data collection techniques in this study using observation techniques, interviews and documentation. The sources of information in this study were 6 informants who were selected non-randomly or not randomly using a purposive technique, namely determining the informants to be interviewed on research objects related to the problem or research focus. The data analysis technique used is data reduction, data presentation, data triangulation, drawing conclusions. The results of the research based on data analysis and findings in the field show the quality of service for making birth certificates at the Department of Population and Civil Registration of the City of Manado from the aspects of tangibles, reliability, responsiveness, assurance, empathy is still low and needs to be further improved.

Pengaruh Total Quality Management (TQM) dan Disiplin Kerja terhadap Kinerja

This research was conducted at the Department of Population and Civil Registration. The objectives of this study are: (1) To determine the effect of Total Quality Management (TQM) on Employee Performance, (2) To determine the effect of Work Discipline on Employee Performance, (3) To determine the effect of work discipline on employee performance. Total Quality Management (TQM) and Work Discipline on Employee Performance. The sample used in this study amounted to 35 respondents. This type of research is associative which is research to determine the relationship between one or more variables and how one variable affects other variables, Sugiyono (2009). The results of the research that have been carried out can be seen that, (1) Total Quality Management (TQM) has a positive effect with a t value of 21,963 and is significant on employee performance at the Population and Civil Registration Service with a significant value of 0.000 (<0.05), (2) Discipline Work has a positive effect with a t value of 0.314 and is not significant on employee performance with a significant value of 0.755 (> 0.05), (3) There is a positive and significant effect of Total Quality Management (TQM) and Work Discipline simultaneously on the Employee Performance of the Population and Registration Service Civil Servant of West Pasaman Regency, with a regression coefficient value of 375,810 with a significant value of 0.000 (<0.05). The value of R2 shows 95.90% and the remaining 4.10% is influenced by other variables that are not included in this study

IMPLEMENTASI PRINSIP GOOD GOVERNANCE TERHADAP EFEKTIFITAS PELAYANAN PUBLIK DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL

This study aims to determine the implementation of the principles of good governance on the effectiveness of public services at the Department of Population and Civil Registration of Bone Regency. This research was conducted using a qualitative approach with a descriptive (type) format. Data collection techniques used in this study include: observation, interviews, documentation. The data analysis techniques used are: data reduction, data presentation and conclusion drawing. The results of this study state that: (1) Implementation of Good Governance Principles on the Effectiveness of Public Services at the Population and Civil Registration Office of Bone Regency has not been fully effective, directed and systematic, in providing public services to the community in accordance with the expectations and needs of the community. Judging from the characteristics of the principles of good governance that have been applied as follows: accountability, transparency, participation and the rule of law. And one of them has not been running effectively, namely the principle of accountability while the principles of transparency, participation, and the rule of law have been quite effective in accordance with the expectations and needs of the community. (2) The factors that influence the implementation of the principles of good governance on the effectiveness of public services at the Department of Population and Civil Registration of Bone Regency can be seen from the availability of adequate facilities and infrastructure. Keywords: Good Governance, Effectiveness, Public Service

Implementation of the SAW Method in the Decision Support System for Contract Extension Freelance Daily Workers

The Department of Population and Civil Registration of Asahan Regency provides a freelance daily worker contract extension (THL) which is carried out once a year. Previously, the labor contract extension process was carried out by the head of the personnel sub-section directly in the field and then proposed to the Regional Personnel Agency (BKD) for approval. Then the BKD Office of Asahan Regency gave a contract extension letter to be distributed to contract extension workers who deserved to be extended the contract through the head of the civil service sub-section of the Asahan Regency Population and Civil Registry Office. However, with the number of proposals and the many criteria used in the assessment, this makes it difficult for the Dinas to make decisions about who is entitled to apply for an extension of their work contract. The solution to the problem of extending the contract for casual daily workers (THL) at the Department of Population and Civil Registry of Asahan Regency is by making a decision support system for extending the contract for casual daily workers using the SAW method.

Implementation of Child Identity Card Policy through Resources at the Population and Civil Registration Office of Mojokerto Regency

This study aims to analyze and describe the implementation of the child identity card policy as well as to analyze and describe the obstacles/barriers to the implementation of the child identity card policy at the Department of Population and Civil Registration of Mojokerto Regency. This study uses the theory of public policy implementation. The research method uses a qualitative descriptive approach using data collection techniques in the form of interviews, documentation, and observation. Data analysis techniques from Miles and Hurberman (2011: 247) are data collection, data reduction, data presentation, and drawing conclusions. The results of this study indicate that the policy on child identity cards at the Department of Population and Civil Registration of Mojokerto Regency can be viewed from the resource indicators, namely there are still some that have not been implemented. Minimal human resources, facilities in the form of printing machines and computers for identity cards are minimal, information related to children's identity cards is not maximized. Keywords: Policy Implementation, Population Administration, Child Identity Cards.

PENGEMBANGAN DIGITALISASI DAN PENATAAN ARSIP KEPENDUDUKAN DI KANTOR DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SURABAYA

This study aims to determine the innovations developed in the implementation of archiving birth certificates at the Department of Population and Civil Registration of the City of Surabaya. Electronic archives have an important role in the administrative system, besides that they are also legal evidence based on Law Number 11 article 5 paragraph (1) of 2008. The development of information technology requires records to be processed electronically. In this study, the author uses an exploratory method. This method is used because the author does not yet know a clear picture of the problem situation that occurs in the field. The method of implementing the activities carried out are Observation, and Documentation. The results showed that the archive arrangement system was still not good and still conventional. It is very necessary to make improvements, so that documents can be neatly organized, and not messy and if needed at any time are easy to find again

ANALISIS KUALITAS PELAYANAN DI MASA PANDEMI COVID-19 (STUDI KASUS PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA BUKITTINGGI)

This study is a research with a qualitative approach that describes how to improve compliance with public service standards by looking at the service quality of the Population and Civil Registration Service in improving services during the Covid-19 Pandemic in Bukittinggi City. Based on the results of the analysis, the quality of this service does not appear by itself, there is the involvement of the community and the Population and Civil Registry Office of the City of Bukittinggi in this matter. There are 5 indications in the quality of this service, namely in tangible terms the Population and Civil Registry Office of Bukittinggi City in providing physical services to the community, in addition to providing technical guidance to employees is also physical evidence that is very helpful in supporting the services of the Population and Civil Registry Office of Bukittinggi City to the public. Bukittinggi community.In terms of reliability, the Population and Civil Registry Office of the City of Bukittinggi to the people of Bukittinggi has been reliable in providing services, this can be seen from the satisfaction felt by the people of Bukittinggi towards the services of the Department of Population and Civil Registration of the City of Bukittinggi to the people of Bukittinggi, in terms of responsiveness of the Department of Population and Civil Registry. The city of Bukittinggi serves well and is responsive in responding to all community problems so as to create comfort in the use of services.

Analisis Kualitas Pelayanan Publik E-KTP di Dinas Kependudukan dan Pencatatan Sipil (DISDUKCAPIL) Kabupaten Gayo Lues

The purpose of this paper is to analyze the quality of public services and the two factors that hinder the E-KTP service at the Department of Population and Civil Registration of Gayo Lues Regency. The method used in this research is descriptive with qualitative research instruments with observations, documentation studies and interviews. While the data analysis used descriptive analysis. The results showed that the quality of E-KTP public services which refers to Zeithaml's theory of tangible dimensions (physical evidence/infrastructure), reliability (reliability), responsiveness (responsiveness), assurance (guarantee), empathy (empathy) shows, the quality of public services The e-KTP at the Population and Civil Registration Office of Gayo Lues Regency has been running but is still not good or still not optimal. The inhibiting factors for E-KTP public services at the Disdukcapil include inadequate human resources, limited financial resources, inadequate facilities and infrastructure, and lack of employee commitment. To improve the quality of public services, the E-KTP Disdukcapil must improve infrastructure, place employees according to competence, increase employee discipline, and in service there should be no discrimination and prioritize service users/community.

The Effectiveness of Salaman Application-Based Service Innovations for Homeless Beggars in Bandung City

As a form of service innovation, the Bandung City Population and Civil Registration Service applies Salaman application-based services. The word Salaman itself is an abbreviation of the word finished in hand. In practice, the Salaman application-based service implemented by the Department of Population and Civil Registration throughout 2019-2021 raises its own problems, especially for certain groups, such as homeless people, beggars, and other marginal groups in the city of Bandung. The purpose of this study was to analyze and describe the effectiveness of the service innovation of the Population and Civil Registration Service based on the Salaman application for the homeless and beggar groups. This research uses a descriptive method with a qualitative approach. Data collection techniques are carried out through interviews, observation and documentation, and data analysis techniques are carried out by data reduction, data display and drawing conclusions. The results of this study indicate that of the seven indicators used to measure the effectiveness of service innovations implemented by the Department of Population and Civil Registration of Bandung City, six of them showed poor results associated with groups of homeless people and beggars in the city of Bandung. The six indicators include clarity of purpose, clarity of strategy, process of policy analysis and formulation, careful planning, programming, and effective and efficient implementation. So overall it can be concluded that the Salaman application-based service innovation has not been effective in its application, especially if it is associated with groups of homeless people and beggars in the city of Bandung.

Implementasi Radio Frequency Identification (RFID) Untuk Kartu Pasien Berbasis Data Digital

Today's technological developments have largely replaced conventional ones. One example is the RFID system. Patient Card is an identification in the form of patient data documents in conventional hospitals. Therefore, with this RFID system, it can contain a security control system both in terms of administration and information technology based on a database in the Hospital. The data is stored in the Patient Card based on digital data. Utilization of digital data-based patient cards to speed up patient services in the registration process during treatment, and reduce queue times when the data identification process is carried out by the patient registration department, as well as the efficiency of human resources. The process of designing tools by initializing the use of tool components. The data processing is carried out by Arduino Nano to read RFID and serial communication to communicate with Arduino UNO as a graphic LCD display. The Arduino Uno processor used detects the card. With the validation of the card, the patient can continue the examination process to the desired poly and exit in the form of a printed queue number according to the destination poly.

PERFORMANCE OF ADMINISTRATIVE SERVICES IN THE DISDUKCAPIL CITY OF SAMARINDA

The purpose of this study is to find out and describe the performance of administrative services in the Samarinda City Disdukcapil (Department of Population and Civil Registration) and find out and describe the supporting factors and inhibiting factors in the performance of administrative services in the Samarinda City Disdukcapil. Data were analyzed descriptively. The results showed that the performance of administrative services in the Samarinda City Population Office was known from several things. First, productivity, where every day there are always people who manage population administration in the Samarinda City Population Office. The Samarinda Disdukcapil is fully committed so that it completes the service in accordance with the existing tempo. The second is the quality of service where the Samarinda City Disdukcapil makes full efforts so that it provides quality services to the community. The population administration services of the Samarinda City Population Office are included in the great category of excellent. This is based on an assessment from the central government. The third is responsiveness, where the people of Samarinda City give a positive response to the administrative services in the Samarinda City Disdukcapil. Fourth, ressonability in which population administration services in the Samarinda City Population Office are carried out in accordance with the principles of public service consisting of transparency, accountability, conditional, participatory, equal rights, and a balance of rights and obligations. The fifth is accountability, where the population administration service in the Samarinda City Population Office refers to the Surat Keputusan Kepala Dinas Kependudukan dan Catatan Sipil Kota Samarinda Nomor: 470/13.b/100.16 concerning the Establishment of Service Standards on the Types of Services of the Samarinda City Population and Civil Registration Service. The policy is considered consistent.

Analisis Kualitas Pelayanan Administrasi Kependudukan pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Tapanuli Selatan

This study aims to describe the quality of population administration services at the Department of Population and Civil Registration of South Tapanuli Regency. This research is a descriptive study using a qualitative approach. Data collection techniques were carried out by observation, interview, and documentation techniques. The theory used in this study uses the Five Dimension of SERVQUAL theory according to Zeithaml, Parasuraman, and Berry. Population Administration Services At the Department of Population and Civil Registration there are constraints on Human Resources that are needed to be placed in indispensable parts, including the Population Database Admin still not meeting the educational criteria and training and education training is needed, the number of population administration service operators is still lacking in serving the community where one service operator officer processes document data from more than one sub-district. Geographical and demographic location of the South Tapanuli Regency Population and Civil Registration Office which is relatively far from the sub-district village whose residents live in the area. The innovation of ball pick-up administration services through the population service car that has been running still needs to be improved. Support for the Population Service's budgetary resources is still not optimal in order to meet the Excellent Service criteria. Improving the availability and quality of Population Data and Information Improving public services in the field of population and civil registration. encourage people's awareness of the importance and ownership of population documents.

Evaluasi Kualitas Website Layanan E-Government Disdukcapil Kabupaten Kotawaringin Timur Menggunakan Metode Webqual 4.0

E-government is the government's performance to support service and administrative processes in disseminating information to the public to be more efficient and effective. The service website for the Population and Civil Registration Service is an e-government website located in East Kotawaringin with the address https://disdukcapil.kotimkab.go.id/. The website has been developed in 2022 and has not yet been evaluated. To meet the quality requirements of high-quality websites with usability, information and quality of service. In the evaluation process, the researcher employed the Webqual 4.0 method which has three dimensions of measuring website quality including usability, information quality, and service interaction quality. The research was conducted by distributing questionnaires using purposive sampling technique to the users who had used the website of the Department of Population and Civil Registration, and the study involved 100 respondents. The research could be concluded partially with a significant level of test results less than 0.05 so that the independent variable had an influence on the dependent variable. The results of the study showed that there were two dimensions that had a positive and significant effect on the users’ satisfaction, namely the quality of usability with a significant value of 0.001 < 0.05 and Tcount > Ttable (3.343 > 1.98498) and service quality with a significant value of 0.000 < 0.05 and Tcount > T table (8.410 > 1.98498), while the dimension that did not have a positive and significant effect on the users’ satisfaction was the quality of information with a significant value of 0.606 > 0.05 and Tcount < T table (0.517 < 1.98498).

Kualitas Pelayanan Publik Pada Dinas Kependudukan Dan Catatan Sipil Kabupaten Dompu

This study aims to determine the quality of public services at the Department of Population and Civil Registry of Dompu Regency. The variable in this study is the single variable of Public Service Quality. The population of this study were residents of Dompu Regency aged 17 years and over who received services at the Department of Population and Civil Registry of Dompu Regency. The sample was determined by the Incidental Sampling technique with a total of 100 respondents who provided services at the Population and Civil Registry Office of Dompu Regency. Data were analyzed using SPSS. The results of this study indicate that the quality of public services at the Department of Population and Civil Registry of Dompu Regency is 70% higher than the average ideal value (accepted), in other words Ho, namely the quality of public services at the Department of Population and Civil Registry of Dompu Regency is lower 70 % (rejected). The conclusion of this research is that the quality of public services at the Department of Population and Civil Registration of Dompu Regency has met most of the expectations of the Dompu people.

IMPLEMENTASI APLIKASI E-SURAT DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SURABAYA

This study aims to describe the use of the E-Letter application in the implementation of an online disposition system in the Department of Population and Civil Registration of the City of Surabaya. In supporting the use of digital-based bureaucracy in the City of Surabaya. The method used in this study is a qualitative method, with a descriptive type. The location of this research was carried out at institutions that use the E-Letter application in carrying out online dispositions and also the automation of the filing system carried out by the Surabaya City Population and Civil Registry Service. As the agency in charge of the population administration bureaucracy in the City of Surabaya. The determination of the informants used in this study was carried out by purposive sampling technique. Meanwhile, data collection techniques were carried out by means of in-depth interviews with informants such as staff, civil servants and superiors, field observations, documentation of activities when using the application directly, as well as the use of written documents as other or secondary sources of information in this study. Furthermore, the data analysis technique is by means of data reduction, data presentation and drawing conclusions. Through this research, the researcher uses the research results to later be examined using the Implementation indicators from Edward III with the Disposition Indicators which need to experience a little improvement because they still have many negative factors such as a lack of competent people and are involved in this problem