Process Reengineering Research Articles

Assessing Ford Motors' Business Process Re-engineering: Achievements, Difficulties, and Suggestions for Development

Assessing Ford Motors' Business Process Re-engineering: Achievements, Difficulties, and Suggestions for Development

Business Process Re-Engineering Projects Success Factors in United Arab Emirates’ Public Organizations

Business Process Re-Engineering Projects Success Factors in United Arab Emirates’ Public Organizations

КОНЦЕПТУАЛЬНЫЕ ОСНОВЫ РЕИНЖИНИРИНГА ИНФОРМАЦИОННЫХ ТЕХНОЛОГИЙ И БИЗНЕС-ПРОЦЕССОВ

The article discusses the concepts of information technology (IT) reengineering and business process reengineering (BPR), their relationship and impact on organizational performance. The main stages and methods of reengineering are described, as well as examples of successful projects and problem solving in enterprises. It is shown that IT reengineering involves the analysis and redesign of existing IT systems and infrastructure to ensure they meet modern business requirements. The main stages of IT reengineering are explored, including analysis of the current state of IT systems, determination of business requirements, development of a new IT architecture, implementation and testing of new solutions, staff training and support for change.

ВПЛИВ ПРОЦЕСНОГО ПІДХОДУ НА ЕФЕКТИВНІСТЬ УПРАВЛІННЯ ТА ЗАБЕЗПЕЧЕННЯ ЕКОНОМІЧНОЇ БЕЗПЕКИ БУДІВЕЛЬНИХ ПІДПРИЄМСТВ

In connection with global changes in the world economy, the problem of choosing and adapting an approach in management organizations to effectively respond to changes in the external environment becomes especially relevant. This work presents the main theoretical principles of the process approach to business management. The article conducted an investigation of the effectiveness of the process approach to improve the level of economic security in the civil service industry. A different process approach has been developed to optimize business processes. Features related to the specifics of investment and investment activity are reviewed. As a result, the economical security of the everyday life sector conveys the evidence of competitive advantages, reflected in the material, financial, personnel, technical and technological potential and organizational structure of the work life industry. The assets are for strategic purposes and goals. It is clear that at this time the process approach is the basis of modern management concepts: production organization, production management, logistics, project management and the philosophy of “gentle production”. A summary has been made about the positive infusion of a process-oriented approach to manage the economical safety of everyday life, and itself: the establishment of a process-oriented approach in the management of a process-oriented approach is based on the system go. The peculiarity of the process approach in managing day-to-day activities lies in the continuity of control at the stages of adjacent processes between their systems. The company achieves the best results with thorough basic processes. First, to clarify the process, it is necessary to understand what types of activities it includes, its function and interactions with other processes. Improved business management with a process-oriented approach can be achieved through an evolutionary and revolutionary path, obviously, through engineering or business process reengineering; The process approach to management allows management decisions to be made not based on intuition, but on the basis of facts. And it also means a set of funds for upgrading your business. In daily management, the process approach is important. It is the theoretical basis of many modern concepts of management activities.

Диджиталізація бізнес-процесів ТОВ «Епіцентр К» як інструмент їх удосконалення

The article is devoted to the relevant topic of development and improvement of the enterprise’s business processes. The aim of the article is to study the practical aspects of improving business processes using the example of «Epicenter K» LLC through the implementation of digital technologies. It is clarified that there is a significant improvement in the field of business process classification. The article offers the author’s view of their division into development processes, main business processes, management processes and auxiliary business processes. The directions of development of the «Epicenter K» LLC group of companies within each of the groups were considered. The main business processes, which were improved by the company «Epicenter K» LLC, have been considered. The main methods of improvement and optimization of business processes of «Epicenter K» LLC have been determined. Examples of the use of modeling and description of business processes are provided: benchmarking, process engineering, and business process reengineering. It is determined that the main instrument for improving the business processes of «Epicenter K» LLC is their digitalization and digitization. It is clarified that the company is actively using digitalization to improve its business processes and to meet the needs of customers in both food and non-food products and services to the maximum extent. Examples of digitalization of business processes of «Epicenter K» LLC are provided: communications, trade process, work of employees of trade departments, document flow and production process. It is concluded that «Epicenter K» LLC is a leading domestic company in the field of retail and production, which every year more and more applies the strategy of diversification and optimization of its business processes, allowing to maximally satisfy customer requests in quality goods and services. The main directions of the company’s development in the field of digitalization and digitization of business processes are outlined in order to ensure profitability, reduce costs and increase labor productivity.

Customer Focus as a Critical Success Factors for Business Process Re-engineering to Achieve Academic Performance. A Case of Higher Education Institutions in Kinshasa, Democratic Republic of Congo (DRC)

In this study, the authors are proposing an innovative business process re-engineering improvement strategy by adopting, adapting and focusing on customers (students as the primary customers of higher education) concept to improve their quality of education and achieve academic performance. The research aims to investigate the influence of customer focus (student) variables on academic performance. Customer focus is one of the components of BPR and administrative process at higher education. The study uses BPR as Business strategic management approach to be applied in educational sector to enhance performance. The findings reveal a complex interplay of factors influencing academic performance within higher education institutions in Kinshasa, DRC. While certain aspects, such as orientation processes and the Ministry of Education’s selection process, were positively regarded, there is room for improvement in other areas, particularly in considering academic performance during admission and addressing non-academic factors that can ameliorate students’ performance. The findings can inform various stakeholders to design policies that enhance academic performance by adopting a more customer focus (student oriented) approach, while also addressing socio-economic issues and other non-academic factors preventing students’ performance.

A Fresh Look at the History and Evolution of Business Process Reengineering

A Fresh Look at the History and Evolution of Business Process Reengineering

Algorithm of management actions for the formation and implementation of a resilient health care quality system.

Aim: Development of an algorithm of management actions for the formation of a resilient system of quality of medical care in health care institutions of obstetric and gynecological profile and formalization of its closed structural and logical scheme. Materials and Methods: A set of theoretical approaches of social medicine and methods of business process reengineering is used, taking into account the dominant ones: systemic and integrated approach and alarm and process approaches; the concept of resilience; quality of medical care; reproductive health care using business ecosystem methods. Results: The algorithm of management actions for the formation of a resilient system of quality of medical care in obstetric and gynecological health care institutions, which is formalized in nine stages: analysis of needs and identification of problems; substantiation of performance requirements; development of a health care quality strategy; involvement of stakeholders; formation of a system of relative indicators; development of an action plan; implementation of a set of measures; monitoring and evaluation; improving the quality of health care. Conclusions: The results made it possible: construction of a closed structural and logical scheme of management actions, taking into account the combination of factors of influence, harmonized with the main functions of the resilient system, which determine the peculiarities of its functioning; justification of the boundaries of managerial and social responsibility of management entities according to the binary components of the medical and social justification of the process of improving the quality of medical care.

Novel Simulation Optimization Approach for Supply Chain Coordination and Management

The importance of supply chain management is paramount nowadays and this research seeks ways for better supply chain coordination. We present a roadmap for implementing true digital replicas of physical supply chains based on a disruptive simulation modeling approach. These digital replicas can enable the comparative evaluation of existing Just-In-Time (JIT) control policies for the first time without the unrealistic assumptions of existing studies in the literature. These realistic supply chain simulation models have the prospect of giving us better understanding of their behavior and of their complex dynamics. We provide guidelines for using the digital replicas and advanced optimization approaches to derive novel supply chain coordination policies pushing the field of JIT control beyond the state-of-the-art. An equally important contribution of this research is that it advances the field of hybrid discrete event-system dynamics (DES-SD) simulation with the prospect of pushing Systems Engineering to the next level. This research discusses theoretical foundations for mixing DES with SD simulation, and explores technical aspects and implementation details. The implications of this extent well beyond the supply chain field since both DES and SD have dozens of application areas including manufacturing, service systems and economics, social sciences, respectively. The paper is concluded with a discussion on the potential impact of the proposed approach including insights for practitioners, applicability of scientific results in industry and prerequisites for business process re-engineering.

A Case Study on the Internal Process Re-Engineering of Traditional Industry from a Resource-based Perspective

A Case Study on the Internal Process Re-Engineering of Traditional Industry from a Resource-based Perspective

HRM Re-Engineering Process as A Driver to Employee Engagement and Its Impact on Organizational Performance

HRM Re-Engineering Process as A Driver to Employee Engagement and Its Impact on Organizational Performance

Migrating a Legacy System to a Microservice Architecture

Background: In software engineering, each software product has a life cycle that at some point results in a decision being made with regard to extending its maintenance or upgrading the system to a new platform and architecture via a re-engineering or migration process. However, sometimes this decision is a non-starter; the technical dept accumulates, and platforms cease to exist, meaning that there will always be a time when extending the life support of a legacy system is no longer simply an option, and the service must be modernized. Aim: In this paper, we focus on the migration processes, where a legacy system is updated to a microservice architecture, to understand the current state-of-the-art, applied industry practices and potential pitfalls or research gaps in the topic domain. The study aims to explore previous research to find related trends and expose gaps in the literature. Method: We conducted a systematic mapping study on the research trends within the topic of redesign and re-engineering projects related to microservice architectures to understand what we know about microservices, what the current research trends in the area are, and if possible, what the common nominators for successful migration processes are. Results: Our observations reveal that most microservice migration research is confined to journal articles and conference proceedings. However, a severe fragmentation in publication venues exists within the field. Furthermore, the focus of the research field is primarily on the transformation phase of the re-engineering process, with the majority of the contributions being managerial in nature, particularly of the process type. Additionally, over 50 % of the research conducted is empirical in nature. Conclusion: Based on the results, microservice migration research is maturing well; most of the research is empirical. The research field is scattered. There are notable technical, managerial, and organizational challenges and differing motivations. To better understand the motivations and challenges of the practitioners, we are going to conduct survey and interview studies within this field.

PLASTIC PACKAGING WASTE MANAGEMENT THROUGH FILLING MACHINE WITH AGILE REENGINEERING PROJECT MANAGEMENT APPROACH

In Indonesia, the number of plastic wastes has reached 66 million tons per year in which 50% of them come from plastic packaging waste. Meanwhile, the recycling of plastic packaging waste only reaches 14%. Hence, it is highly urgent to be aware of plastic packaging waste management in order to tackle this issue. The research discussed the capability and potential of applying digitalization and automation to Smart Retail Technology which focuses on filling machines to manage plastic packaging waste management and increase the competitive advantage. This research uses two main approaches, namely Business Process Reengineering and Agile Project Management to recommend a new business process on ongoing project. The result of the study suggests the urgency to take advantage of the QR Code and Human Machine Interface to maximize the effectiveness and results of implementing the business process. By using simulation, this effort is expected to reach up to 334 consumers each day with up to 42.14% of machine utilization.

Traditional Publishing Enterprises Shift to Digitalization: Basis for Strategic Plan

Digital transformation of traditional publishing enterprises in China is the main focus of the study, which aims to provide a comprehensive overview and propose strategic operational plans based on research findings. Through a descriptive research method with a quantitative research design, data was collected from managers across various departments of traditional publishing companies. The survey revealed that most of these enterprises are state-owned, with extensive operating histories and a predominantly domestic market focus. Structural challenges in digital transformation include cultural shifts, leadership adjustments, organizational coordination, and decision-making agility. Facility and resource challenges encompass high investment costs, talent shortages, copyright protection concerns, market fluctuations, and technological adaptation deficits. Systemic challenges involve technological infrastructure upgrades, process reengineering, data management, personnel training, and change management. Moreover, digital technology offers opportunities to enhance operational efficiency, broaden market reach, provide personalized services, and optimize marketing effectiveness, thereby boosting profitability and market competitiveness. Digitalization positively impacts customer satisfaction by improving publication quality, accuracy, cycle times, diversity, and usability. The study concludes with a strategic plan tailored to enhance the digital transformation of traditional publishing enterprises, addressing structural, resource, and process challenges while leveraging digital technology to drive business growth and customer satisfaction.Top of Form

Navigating the ERP Landscape: Unveiling the Key Drivers in Enterprise Resource Planning Success - A Comprehensive Literature Exploration

Organizations require information systems as a means of aiding decision-making processes. Enterprise Resource Planning (ERP) systems serve as information system tools that enhance work efficiency. They are considered the optimal solution for organizations seeking a competitive edge. The successful implementation of ERP systems offers numerous benefits to organizations. It is essential to note that while some organizations have encountered difficulties using ERP systems, others have succeeded. Implementing ERP systems poses a challenge for organizations, and this study aims to identify the critical success factors with ERP systems and get to know what category is most important to implementing ERP in an organization. This research identifies and categorizes the top five CSFs for successful ERP implementation: training and job redesign, adequate ERP software selection, clear goals and objectives, business process reengineering, and implementation strategy and timeframe. These CSFs are vital for organizations of all scales, offering a holistic framework for effective ERP integration. Through systematic analysis, the study maps these CSFs into four dimensions: Project Strategy, Project Structure, Information Systems, and People Management, highlighting the interplay between technology and human factors. This research underscores the enduring significance of ERP systems in the globalized business landscape and calls for continued exploration of evolving CSF trends to ensure ongoing organizational competitiveness and success. By following the outlined procedures, this study can be applied by organizations of different scales, including small and large businesses, to achieve effective ERP implementation. Integrating ERP systems will demonstrate advantages for organizations over the short and long run within the market context.

RETROFITTING OUTDATED PYRANOMETER FOR IoT INTEGRATION TOWARDS A CIRCULAR ECONOMY MODEL

An innovative way of applying the circular economy concept in the obsolete research equipment domain is by repairing and upgrading critical subcomponents of the initial equipment, for reuse purposes. Thus, a large percentage of environmental waste is reduced, resulting from the whole process of manufacturing a brand new modern one, along with the implied purchasing costs, while serving its intended purpose simultaneously. The whole re-engineering process produces increased overall cost efficiency, by massively reducing the raw material requirements, the electrical energy consumption for design and manufacture, and the resulting waste material. In this respect, the article addresses the inherent issues in retrofitting an old model analog signal pyranometer, designed in the ‘90s. The upgrade initiative aims to massively increase the digital processing speed, the quality, and the quantity of the data acquisition, while also providing an integrated local storage solution and wireless access through a designated IP address using a web interface, for data interrogation in real-time. All these are done at low costs, with market-available materials, to avoid any high expenses related to acquiring new ones.

Process reengineering using DMAIC framework for reduction of waiting time in daycare infusion therapy for better patient experience.

Daycare infusion therapy is an integral aspect of oncology, but increased waiting time raises concerns for patients. Patient-reported experience measures prompted the need to evaluate reasons for prolonged appointment delays. This study seeks to analyze and address patients' concerns, to streamline the process flow and reduce waiting time for daycare infusion therapy thereby enhancing patient experience. The define, measure, analyze, improve, and control methodology was implemented, and its impact on reducing waiting times was evaluated. The objective is to ensure that >85% of patients enter the daycare infusion unit within an hour of their appointment time in 6 months. The baseline data for patient waiting times was measured for a period of 2 months, and the average waiting time was determined. Potential causes contributing to prolonged waiting times were identified through time-motion analysis, with a fishbone diagram categorizing potential causes and a Pareto chart prioritizing them. Plan, do, study, and act cycles were conducted for implementing the changes, and a new process flow mapped. Baseline data showed 32% average adherence to the defined turnaround time of 1 hour, with an average waiting time of 108 minutes. Forty causes were identified for increased waiting time, of which eight were key. Adherence to waiting time turnaround time improved from 32% to 89% and the average waiting time decreased by 59 minutes from 108 minutes, increasing patient satisfaction index by 7.5%. The balancing measures include an increase in operational efficiency and throughput of the unit and the inventory levels of oncology medicine were decreased, leading to a 50% reduction in inventory value, while medication error declined by 0.62%, improving patient safety. The project gained tangible and intangible benefits impacting staff, patients, and relatives while improving operational efficiency. This study, with its scientific and systematic approach, enhanced patient satisfaction, patient safety, and better utilization of resources.

Reengineering of technological business processes of a generating energy company in modern conditions

The article studies the improvement of the production activities of a large electric power company in the Moscow region, Public joint stock company “Mosenergo” (hereinafter referred to as “Mosenergo”) by proposing a set of measures for a radical renovation (reengineering) of the main technological business process – “Heat and electricity production”. Based on the process approach and methods of strategic analysis, SWOT (strengths, weaknesses, opportunities, threats), the key company success factors were identified, an enlarged business model of “Mosenergo” was built and analysed, followed by the selection of the most preferable business process. With the help of a matrix of criteria, an assessment of business process importance or readiness for the implementation of the selected strategies was made. Key success factors for “Production of heat and electricity” business process were formed. However, in modern conditions, due to the tightening of sanctions imposed by unfriendly countries, the risks of supply disruptions and termination of equipment maintenance are increasing, which causes negative trends in key performance indicators of the selected business process, namely the accident rate and/or the frequency of emergency operation of automatics cases. The set of measures for reengineering the business process “Production of heat and electricity” is based on the idea of automatic technological business process of the company through the introduction of highly effective domestic digital technologies as part of the industry’s digital transformation strategy. The import substitution programme to minimise risks caused by geopolitical events in the world is considered.

Retracted: Study on Health Care Service Standard of Chronic Disease Management Based on Process Reengineering and the Delphi Method.

[This retracts the article DOI: 10.1155/2022/6713140.].

Reengineering of business processes of a construction enterprise in conditions of digitalization

The etymology of the term "reengineering" was studied, which means a set of methods that the company uses to design and redesign the business in accordance with strategic requirements, where the key aspect is the improvement of the financial condition. Under the influence of digitalization, companies must constantly change in order to meet the needs of consumers and be competitive. At the same time, it is important to model, analyze and redesign complex and outdated business processes that do not meet modern requirements in the conditions of fierce competition on the world market of products and services.
 The article considers the issue of formalization of reengineering stages, at which business processes are selected and evaluated, taking into account the impact of digitalization on them. A methodology for choosing business processes based on the examination of the most important success factors is proposed. The choice is made on the basis of the analysis of the integral assessment of business processes, taking into account the variability of many experts.
 A formalized methodology for the first stage of business process reengineering is presented, which pays attention to organized interaction between company specialists and consultants. This approach is designed to reduce the subjectivity of business process assessments, compensating for individual eliminations and increasing the objectivity of the assessment.
 The formalized nature of the methodology, as well as versatile analysis, including the reasoned reasoning of specialists and managers, contribute to increasing the validity of the decisions made regarding the reengineering of business processes. This is important in order for the changes developed in the processes to be the most effective and meet the strategic goals of the enterprise.
 Adherence to these principles can help create a more reliable methodology for business process reengineering, providing more accurate and informed assessments, and therefore more effective process improvements