Quality Of The Service Research Articles

The Reliability and Test-Retest Stability of the Treatment Perception Questionnaire (TPQ) in the Oncology Field: A Pilot Study.

Background:Patients' satisfaction is an indicator of technical, instrumental, environmental, and interpersonal aspects of care. It shows how much the health service “as a whole organization” meets the patients’ psychosocial expectations and if the health professionals combine their technical competence with relational skills. The Treatment Perception Questionnaire (TPQ) is a brief instrument developed in the United Kingdom for research with substance abuse disorder populations. The present study aimed at evaluating the reliability and test-retest stability of the TPQ Italian translation in a sample of patients with solid and blood cancers. Methods:The TPQ was administered to 263 people with solid and blood cancers. Test-retest reliability was evaluated in a subgroup of 116 participants who completed the TPQ again after 3 months.Results:The reliability of TPQ was good. Cronbach’s alpha: 0.83 (95%CI: 0.79-0.86), 0.66 (0.59-0.72), 0.71 (0.65-0.769), respectively, in the total test, and in subscales on “staff perception”, and “program perception”. Test-retest reliability was 0.82 (0.77-0.87). The mean difference between the first and the second assessment was 1.0 (SD = 7.1; 95% CI -0.35 to 2.33). By plotting the differences and the means of the two assessments, 5/116 cases (4.3%) were outside the upper and lower limits of agreement.Conclusions:This study points out good reliability and test-retest stability of the TPQ in the oncology field. The TPQ can be used to assess variation over time about satisfaction with care in patients with oncological diseases, favoring the identification of unmet patients’ needs about the quality of the service.

Does Exporting Cultural Contents Facilitate the Service Exports in Korea?

본 논문은 과거 상품으로 소비되던 콘텐츠의 소비방식이 전환됨에 따라서 서비스무역에서 한류라고 볼 수 있는 콘텐츠 수출을 분리하여 전체적인 서비스무역에 콘텐츠 서비스 수출이 미치는 영향을 분석하였다. 서비스 수출은 상품 수출과 다르게 구매계약 이후 서비스를 경험하게 되기 때문에 서비스를 제공하는 국가의 인지도, 선호도 등의 영향이 크게 나타날 수 있다. 따라서 콘텐츠 서비스 수출을 통한 한국의 인지도 및 선호도의 상승은 서비스 수출을 촉진하는 것으로 나타났으며 특히 서비스 항목별 분석의 결과 여행서비스 수출에 크게 영향을 미치는 것으로 나타났다. 또한, 한국의 콘텐츠 소비가 성장함에 따라서 서비스 전체의 수출 및 여행서비스 수출에 미치는 영향도 증가하였다. 이러한 결과는 한국의 콘텐츠 소비가 과거 동남아와 아시아 지역에 국한되었던 때보다 글로벌하게 수출되면서 한국의 서비스 수출에 미치는 영향이 더 증가하고 있다는 것을 의미한다.In this paper, I analyze how the export of cultural contents facilitate the export of services in Korea. Content exports from Korea are called Korean Wave, and the consumption channels of ‘Korean Wave’ have changed from broadcasters, CDs, and DVDs to the Internet network. Therefore, previous studies used HS number to extract content export from product export data, but this paper uses proxy variables for contents export extracted from service export data. Unlike consumer goods, when you purchase a service, you don t know its quality until you experience it for yourself. So, who provides the service can have an important influence, and if it is not a famous company or individual, the country s reputation can be meaningful information in predicting the quality of the service. The Korean Wave, which is content export, has significant improved Korea s status, so it can also affect the export of services. As a result, an increase in content exports stimulates service exports and has a particularly large impact on travel exports. The impact of content exports has been greater after 2010 than in the early 2000s. The reason is that Korean contents were exported and consumed only in Southeast Asia and Asia before 2010, but after that, their influence expanded as Korean contents were exported to Europe, North America and South America.

Quality of citizen registry services for users of the National Registry of Identification and Civil Status of Lima

Objective: the present research aims to explain the perception of citizens regarding the quality of care in the Registry Office of the National Registry of Identification and Civil Status (RENIEC). Materials and methods: it assumes the positivist paradigm and quantitative approach, basic type, descriptive level and non-experimental, cross-sectional design. The study setting was the RENIEC office, province and department of Lima. The population consisted of 1500 citizens who carry out procedures in a single day; the sample was chosen probabilistically and represented 305 citizens in three specific areas: Reports, Procedures and Civil Registry. The technique used was the survey and the valid and reliable instrument was applied: SERVQUAL, which assesses the perceptions and expectations regarding the services users receive. Results and conclusions: citizens who carry out procedures before the RENIEC qualify as medium the quality of the service provided by the citizenship and civil status registry institution. Citizen expectations and perception show negative values, which means that users do not show confidence that care will improve, at least in a short time. As for the environment where they work, it is not in accordance with social needs to develop good quality.

ANALISIS PENGUKURAN KUALITAS PELAYANAN KONSUMEN DENGAN METODE SERVQUAL

The hospital is a health institution that is engaged in services. The quality of a service will encourage consumers to form strong bonds with the company. If the service received exceeds consumer expectations, service quality is perceived as ideal quality. Conversely, if the service received is lower than expected, the quality of the service is perceived as poor. Thus, whether the quality of service is good or not depends on the ability of service providers to consistently meet consumer expectations. This study aims to measure the service quality of the Clinical Pathology Laboratory Installation of RSUP Sarjito Yogyakarta using the Servqual Method.
 The subjects of this study were consumers of the Clinical Pathology Laboratory Installation of the Sarjito Hospital Yogyakarta, while the object of this study was the quality of service for the Clinical Pathology Laboratory Installation of the Sarjito Hospital Yogyakarta. The sample of this research is 99 respondents. The data analysis of this research uses SERVQUAL analysis.
 The results of this study indicate that the service quality of the Clinical Pathology Laboratory Dr. Sardjito Yogyakarta provides satisfaction to consumers.
 Keywoard: Quality of Service, SERVQUAL.

Monitoring System for Overhead Power Transmission Lines in Smart Grid System Using Internet of Things

In the traditional systems, detection of the faults in the electric lines is more difficult. Detection of faults takes time more than repairing time. In most cases faults or problems in power transmission lines occur due to environmental disturbance. Advanced monitoring system of overhead transmission lines assists in saving human lives and helps in maintenance planning. Tension and loosening are examples of problems that result in the absence of high quality monitoring system. The objective of this paper is to do continuous monitoring of the atmospheric conditions and the sag status in the power transmission lines. The design consist of a group of sensors (distance sensor, wind speed sensor, pressure sensor and deviation sensor), which are used to monitor the atmospheric conditions, and send the records to main controller. The controllers transmit these measured values through Wi-Fi to the web page and display them in the channel graph. The recorded resulting data can be shown in a digital form at any time by selecting any point in the graph. The system is built up by using internet of things (IoT) monitoring technique and global positioning system (GPS) technology to provide the location and guarantee wide range of covering area of the smart grid. The experimental results include the date, time and value and is shown in graphical form to help the manager to analyze the system faults easily. The obtained results were reliable and correct. The results satisfied the goals of the paper and reveal that the use of IoT monitoring system of the transmission lines enhanced the quality of the service.

Performance of resource delayed release strategy in software-defined OTN over WDM networks for uniform and non-uniform traffic

In today's wide area networks, especially in Optical Transport Networks (OTN) with Software Defined Networking (SDN) features enabled over Wavelength Division Multiplexing (WDM), Bandwidth on Demand (BoD) is an important service that can be satisfied by dynamic end-to-end service provisioning. Service provisioning time (SPT) and Blocking Probability (BP) are critical performance metrics for the users and carriers. This paper extends the concept of the Resource Delayed Release (RDR) strategy for WDM networks. The basic idea of this strategy is to introduce a delay in releasing the optical channel, when the channel is no longer carrying any services. This delay can help speed up the provisioning time for carrying the next service request, avoiding the time usually taken to establish a new optical channel. The main goals of the RDR method are to reduce SPT and BP while simultaneously satisfying the quality of service (QoS) constraints. In this paper, we investigate the effects of uniform and non-uniform traffic on the performance of RDR strategy. For non-uniform traffic simulation, we use a mesh topology with the 14 most populous cities in USA as of 2018 and model the non-uniform traffic based on population density. Further, we introduce a new metric called the Bandwidth Blocking Probability (BBP) to measure the quality of the service offered by the network. Simulation results show advantages of using the RDR method under a wide variety of traffic scenarios for both uniform and non-uniform traffic distributions compared to the traditional method. RDR reduces SPT by 45–90% for uniform traffic and 41–75% for non-uniform traffic. RDR reduces BP by 35–85% for uniform traffic and 30–75% for non-uniform traffic. Additionally, RDR lowers BBP by 31–73% for uniform traffic and 29–68% for non-uniform traffic.

Exploring Consumer Emotions in Pre-Pandemic and Pandemic Times. A Sentiment Analysis of Perceptions in the Fine-Dining Restaurant Industry in Bucharest, Romania.

This research paper aims to analyse how consumer emotions have evolved during the pandemic period in comparison with the pre-pandemic period in relation to restaurant demand in the Romanian fine-dining industry and uses valuable information based on social-media sentiment analysis and content analysis. Focusing on theories of consumer behaviour, the study aims to emphasize how, under the influence of an epidemic crisis caused by an infectious disease, individual behaviour adapts to the “new normal”, embracing a series of changes in the preferences, attitudes, and cognitive choice-making processes. The article takes into account a comparative analysis of the consumer emotions between the pre-COVID-19 pandemic period (2010–2019) and the pandemic period (2020–present), based on the online reviews provided by customers for five fine-dining restaurants from Bucharest, the capital city of Romania: The Artist, Relais & Chateaux Le Bistrot Francais, Casa di David, Kaiamo, and L’Atelier. The research was based on two mining analyses—content analysis and sentiment analysis—and explored the emotional intent of words, with the data being collected from TripAdvisor through web-scrapping. The empirical results defined the fine-dining experience during the pandemic as being associated with the quality of the dishes and also with the quality of the service. The overall consumer sentiment in the direction of the restaurants analyzed is positive. The sentiment research found that throughout the epidemic, the consumers’ attitudes about restaurants deteriorated. In this sense, consumers seem to be less satisfied with the restaurants’ services than before the pandemic. This is another thing that the restaurants had difficulties in when adapting their operations for the pandemic.

A Methodology to Calculate the Non-Supplied Energy Level in Distribution Grids With Radial Structure

The distribution agents of electrical energy have a commitment with the end customers to comply with certain reliability indices in order to guarantee the quality of the service they provide, among these, one of the most important is to maintain continuity in the electrical supply. This article presents a methodology with a possible application to real electrical distribution systems for calculating the level of unserved energy through the use of the concepts of operational zones and unavailability, through the analysis of failures in each of the different lines. and subsequent outages that occur in the test system. Different scenarios and configurations are evaluated by varying the position of reclosers and fuses in order to present the results and the corresponding conclusions.

When we should care more about relationships than favorable deal terms in negotiation: The economic relevance of relational outcomes (ERRO)

When should negotiators care relatively more about their relationships with their counterparts than about the deal terms? We introduce a new dimension to characterize negotiation contexts to answer this question: the Economic Relevance of Relational Outcomes (ERRO). ERRO reflects the extent to which the total economic value of a negotiation hinges on the strength of a negotiator’s post-negotiation relationship with their counterpart. For example, in hiring a tutor, a student may derive economic value from both the wage and the quality of the tutor’s post-agreement service; if the student’s post-negotiation relationship with the tutor influences the quality of the service, this negotiation context is high ERRO. Importantly, although ERRO is an objective feature of the negotiation context for each negotiator, individuals may perceive their negotiation context to have higher or lower ERRO than it actually does. Across four experiments (N = 1601), we identify ERRO as a fundamental dimension of negotiation contexts. We find that in high ERRO contexts (e.g., many services, such as hiring a tutor) compared to low ERRO contexts (e.g., buying a couch), individuals negotiate more collaboratively, are more likely to privilege relational concerns over favorable deal terms, or may even forgo negotiating altogether. Compared to negotiators who build poor relationships, negotiators who build positive relationships with their counterparts attain better economic outcomes in high ERRO contexts because their counterparts invest greater effort following the negotiation. By introducing ERRO, our work underscores the importance of post-negotiation behavior and identifies when, how, and why relational outcomes influence economic outcomes.

Assessment of the quality of the service perceived in specific contexts of management of a family business

PurposeThe aim of this paper is to apply the SERVQUAL model to evaluate the quality perceived by customers in the context of family hotel management in Portugal. More specifically, to assess the influence of interpersonal relationships (service providers and customers) in family business services in the wine tourism segment (i.e. wine hotel and spa). In this way, it aims to provide data that can support this family hotel to reinforce the quality of the services provided to guests and therefore their satisfaction and loyalty.Design/methodology/approachThe statistical techniques, using Microsoft Excel 2016® and SPSS Statistics 25.0®, were multivariate for the analysis and validation of the results. In this analysis it can be seen that except the empathy dimension, in which the evaluation of perceived quality is positive, i.e. customer perceptions were higher than expectations, the remaining dimensions of the SERVQUAL model were negative. The safety dimension ranked second, followed by service delivery dimensions, problem solving and tangibility.FindingsThe results show that the empathy dimension positively influences the evaluation of the perceived quality and thus also the satisfaction and loyalty of guests to the family hotel in the wine tourism segment. So, it is recommended that the hotel management of this family hotel reinforces service quality by investing in the improvement of physical facilities, problem-solving capacity, and service delivery, to obtain higher levels of perceived quality service and hence customer satisfaction and loyalty and, simultaneously, increase its performance and organizational sustainability.Research limitations/implicationsIn addition to the direct contributions to the hotel management of this family business hotel, this study contributes to the development of the marketing scientific area, tourism and hospitality industry.Practical implicationsSeveral studies argue that the competitive advantage of the hotel business is based on the creation of value and of experiences for the customer, but in the context of family hotels, the creation of value for the customer is even more relevant, given the characteristics of this type of business, such as its small size and the reduced number of employees. Family hotels should invest in tools and techniques that allow them to create value for the customer through the quality of service offered to their guests.Originality/valueThis paper aimed to evaluate perceived quality in the context of family hotel management in Portugal. In particular, the contribution of interpersonal relationships (between service providers and guests), in hotel services in the wine tourism segment in Portugal. According to the analysis of the results of the exploratory study to Hotel context, it was concluded that there are differences between the perceptions and expectations of hotel guests.

KUALITAS PELAYANAN PUBLIK PADA DINAS KEPENDUDUKAN DAN PENCACATAN SIPIL KOTA DENPASAR DI TENGAH SITUASI PANDEMI COVID-19

Many people have adapted to the situation of covid-19 outbreak including public service providers. Government policies to prevent the spread of COVID-19 have an impact on public service standards implemented by the service providers. Regarding this matter, this study was conducted to analyze the quality of the service provided by Civil Registry Office of Denpasar during covid-19 pandemic. Interviews and direct observations were carried out to collect data. In this data collection process, five questions were given to six informants at this Office. The results of this study show that any declines in terms of the quality of the public services provided by this Office are not identified.

Healthcare staff as promoters of parental presence at anesthetic induction: Net Promoter Score survey.

BACKGROUNDSurgical intervention is usually a traumatic event that causes stress and anxiety in the pediatric patient and the family environment. To reduce the harmful effects of presurgical anxiety, parental presence during induction of anesthesia (PPIA) is one of the more notable interventions used in medical centers. However, data on this measure are difficult to evaluate and often face resistance from healthcare staff.AIMTo analyze the perception of the healthcare workers after the implementation of a PPIA program.METHODSA survey was developed and sent by email to all the healthcare staff working in the children’s area of a tertiary hospital. It consisted of 14 items divided into positive aspects of PPIA and negative aspects of PPIA evaluated with the use of a Likert scale (1 to 5). The demographics of the respondents were included in the data collected. The answers to the questions were interpreted through the Net Promoter Score (NPS). The statistical analysis compared the differences in the responses to each question of the survey made by the different groups of health personnel included.RESULTSA total of 141 surveys were sent out, with a response rate of 69%. Of the total number of responses, 68% were from women and 32% from men. The average age of the participants was 42.3 ± 10.6 years. As for the positive questions about the PPIA, 83% had an NPS > 50, and only one had a score between 0 and 50, which means that the quality of the service was rated as excellent or good by 100% of the respondents. On the other hand, 100% of the negative questions about the PPIA had a negative NPS. Responses to the question “PPIA increases patient safety” were significantly different (P = 0.037), with a lower percentage of pediatric surgeons (70%) thinking that PPIA increased patient safety, compared with anesthesiologists (90%), nursing (92%), and other medical personnel (96%).CONCLUSIONThe personnel who participated in the PPIA program at our center were in favor of implementation. There were no validated arguments to support worker resistance to the development of the PPIA.

Perceived Service Quality in HRI: Applying the SERVBOT Framework.

Services are intangible in nature and as a result, it is often difficult to measure the quality of the service. In the service literature, the service is usually delivered by a human to a human customer and the quality of the service is often evaluated using the SERVQUAL dimensions. An extensive review of the literature shows there is a lack of an empirical model to assess the perceived service quality provided by a social robot. Furthermore, the social robot literature highlights key differences between human service and social robots. For example, scholars have highlighted the importance of entertainment value and engagement in the adoption of social robots in the service industry. However, it is unclear whether the SERVQUAL dimensions are appropriate to measure social robot’s service quality. The paper proposes the SERVBOT model to assess a social robot’s service quality. It identifies, reliability, responsiveness, assurance, empathy, and entertainment as the five dimensions of SERVBOT. Further, the research will investigate how these five factors influence emotional engagement and future intentions to use the social robot in a concierge service setting. The model was tested using student sampling, and a total of 94 responses were collected for the study. The findings indicate empathy and entertainment value as key predictors of emotional engagement. Further, emotional engagement is a strong predictor of future intention to use a social robot in a service setting. This study is the first to propose the SERVBOT model to measure social robot’s service quality. The model provides a theoretical underpinning on the key service quality dimensions of a social robot and gives scholars and managers a method to track the service quality of a social robot. The study also extends on the literature by exploring the key factors that influence the use of social robots (i.e., emotional engagement).

When service robots look at themselves in the mirror: An examination of the effects of perceptions of robotic self-recognition

Service robots sharing the same environments with humans are typically designed to have various humanlike features, because perceptions of robots as humanlike make them more acceptable to human users. This study examines one human characteristic that has hitherto been unexplored in studies of humans' perceptions of robots: a self-recognition ability. For (adult) humans, self-recognition is typically uncomplicated and effortless, yet it is of fundamental importance for social interaction, and therefore it was assumed that perceptions of robotic self-recognition abilities would be used for inferences about other robot attributes. A between-subjects experiment, in which a domestic service robot's ability to recognize itself was manipulated (low vs. high), showed that high self-recognition boosted perceptions of the quality of the service delivered by the robot, and that this effect was mediated by perceptions of the robot as having a capacity for learning and having theory of mind.

ANALISIS KUALITAS PELAYANAN DENGAN MENGGUNAKAN QUALITY FUNCTION DEPLOYMENT PADA MODERN LAUNDRY CIREBON

Service Quality has a close relationship with customer satisfaction. Service quality provides an encouragement to customers to establish strong ties with the company. Customer satisfaction is created if customer’s needs or expectation can be met through the quality of services provided. The good or bad quality of the service depends on the ability of the service providers to consistently meet customer’s needs or expectation. The research was conducted on a business unit that offered services in the case of per-kilogram clothes washing, namely Modern Laundry. As a business unit that has a mature age, Modern Laundry must be able to know and make services that are needed and demanded by its customers. To be able to do it, a method is needed in this study. The method used in this study is QFD (Quality Function Deployment). The QFD method provides technical requirements by meeting the customer's voice with the company's voice. With the use of this method, companies are able to find out what is the customer's needs and demand, what services must be maintained, improved and eliminated. This study tested the validity and reliability so that the data used in this study were valid and reliable. The results of this study are there are several characteristics of customer needs and desires that must be prioritized by Moden Laundry. Not only these characteristics in this study the technical characteristics that need to be prioritized also by Modern Laundry.

The choice of incumbent financial auditors to provide sustainability assurance and audit services from a legitimacy perspective

PurposeSustainability assurance services are carried out in a competitive market where a wide range of assurance providers operate without the need for any specific professional qualifications, competencies or skills. Assurance providers have heterogeneous professional backgrounds and experiences that lead to substantial diversity in sustainability assurance quality levels. This paper aims to provide an understanding of sustainability assurance quality. From a legitimacy perspective, the authors focus on the choice of assurance providers by exploring why a company voluntarily chooses an incumbent financial auditor to jointly provide audit and sustainability assurance services. The authors argue that to avoid the legitimacy threats undermining stakeholders’ confidence in the sustainability information disclosed, companies should only choose their incumbent financial auditors to provide sustainability assurance services when these auditors possess the professional attributes associated with sustainability assurance quality.Design/methodology/approachThis study develops regression models for an international sample for 2007–2016, where the authors analyze why a company voluntarily chooses an incumbent auditor to jointly provide audit and sustainability assurance services from a legitimacy theory perspective.FindingsEvidence confirms that the choice of incumbent auditors as assurance providers is more likely when these providers are more specialized in the industry. The authors also find that independence does not play a significant role in this decision. Therefore, an assurance provider’s industry specialization can be understood as an attribute that is associated with sustainability assurance quality and one which limits the legitimacy threats caused by a lack of sufficient sustainability knowledge.Practical implicationsGiven that companies have complete freedom when choosing their assurance providers, the selection of a high-quality incumbent auditor is an indirect measure of social commitment and a mechanism to improve public trust. The results confirm that it is fundamental for firms to understand the situations when choosing an incumbent financial auditor to provide sustainability assurance services is the best way to ensure firm legitimacy while obtaining higher sustainability assurance quality due to the spillover effect. This paper provides useful evidence for firms and managers who can become aware that the legitimacy threat associated with the auditing profession’s questionable competence to conduct efficient sustainability assurance engagements can be reduced if they hire an incumbent financial auditor with greater industry specialization. For assurance providers, the results are especially useful, as they should know that companies will be more likely to choose their incumbent financial auditor when that auditor possesses certain professional attributes, like industry specialization. The ability to assimilate and exploit the knowledge gained through auditing activities can be improved even more by specialization, which enhances sustainability assurance quality.Social implicationsFrom a social perspective, stakeholders perceive industry specialization as an indicator of the professional skills necessary to increase both the real and perceived quality of sustainability assurance services, thereby limiting the legitimacy threat arising from a lack of sustainability knowledge. The evidence also provides valuable results for regulatory bodies, as it shows that firms are not able to address the legitimacy gap caused by stakeholders’ perceptions that incumbent financial auditors can easily be controlled by companies. Thus, doubts arise as to whether this joint provision undermines auditor independence. Precisely, these doubts about assurance provider independence can erode public confidence in assurance and devalue the quality of the service. The results of this paper highlight the need to strengthen regulation on sustainability reporting and assurance. The advances and relevance of sustainable development in recent years and in future agendas require a firm commitment to sustainability reporting and assurance of quality, reliability, integrity and confidence.Originality/valueFirst, this study contributes to recent empirical studies that focus on the role of sustainability assurance services in the legitimation process of corporate sustainability reporting. However, while that research analyzes how the legitimacy theory explains the voluntary adoption of sustainability assurance, this paper adds to the literature by presenting evidence about why certain incumbent auditors are appointed to carry out sustainability assurance services. Second, this paper contributes to the sustainability assurance quality literature. Third, unlike previous studies that have regressed various client-specific and institutional factors that influence firms’ decisions to choose assurance providers, this study contributes to the research by providing knowledge about a set of professional features that may explain the decision model of assurance providers selection from a legitimacy perspective.

SERVQUAL Method as an "Old New" Tool for Improving the Quality of Medical Services: A Literature Review.

The second half of the 20th century saw the development of a new trend in the management of medical services across Europe. Those shifts were associated with the transformation of various spheres of human life, both on professional and private levels. The service market then turned back to “quality”, already known in antiquity. According to Aristotle, “quality” is one of the basic categories of thought and reality of the human population. The research material was obtained from literature databases, including Scopus, Cochrane, Medline, and PubMed, as well as from literature reports, including monographs, research papers (e.g., doctoral dissertations), and others. The available literature was assessed with regards to the abovementioned objectives of our study and considering possible advantages from its implementation. Therefore, the applied research method was based on a bibliographic query and desktop data analysis. The adopted research methodology hinged on exploration, compilation, analysis, and processing of data and information from available sources, resulting in drawing up of summary conclusions. The obtained data were subjected to reciprocal confrontation with an attempt to evaluate new possibilities of using the method in other medical specialties. The Servqual method enables us to learn the patient’s expectations, while the service provider can identify irregularities and implement corrections. It allows the executive staff of medical facilities to change elements of medical procedures, which improves the quality of the service provided and thus increases the satisfaction and compliance of patients.

Multi-Controller Load Balancing Algorithm for Test Network Based on IACO

With the rapid increase of volume and complexity in the projectile flight test business, it is becoming increasingly important to improve the quality of the service and efficiency of multi-domain cooperative networks. The key for these improvements is to solve the problem of asymmetric load of multi-controllers in multi-domain networks. However, due to the current reality, it is difficult to meet the demands of future tests, and there is not guarantee of subnet multi-domain test load balancing. Most recent works have used a heuristic approach to seek the optimal dynamic migration path, but they may fall into the local optimum. This paper proposes an improved ant colony algorithm (IACO) that can transform the modeling of the mapping relationship between the switch and the controller into a traveling salesman problem by combining the ant colony algorithm and artificial fish swarm algorithm. The IACO not only ensures the load balancing of multi-controllers but also improves the reliability of the cluster. The simulation results show that compared to other algorithms such as traditional ant colony algorithms and distributed decision mechanisms, this IACO achieves better load balancing, improves the average throughput of multi-controller clusters, and effectively reduces the response time of controller request events.

Survey Analysis for Quality Enhancement of MSRTC Bus Station - A Review Research

A Survey analysis is conducted by quality function deployment (QFD) at bus station in Amravati, INDIA to know and identify existing the demands and request of the users and to improve the quality of the service provide by MSRTC bus station in Amravati. To identify the needs of the customers the survey has been conducted by using the defined questionnaire and it was distributed to 5000 users. The responses of these surveys have been used as a feedback in the first stage of QFD. Total 20 main features and 17 sub features have been designed by considering all the aspects of public transport system. In this present study, the output of the surveys indicated that, in order to improve the quality of the public transport service, in this paper, the main focus has been given on the ticket prices and frequency of the transport system.

KEPUASAN KONSUMEN TERHADAP KUALITAS PELAYANAN AGROWISATA BELIMBING KARANGSARI

This study aims to determine the services provided, determine the level of customer satisfaction and determine the effect of service quality on the satisfaction of visitors to the karangsari star fruit agrotourism. The sampling technique in this study is non-probability. The number of respondents was 50 people. Primary data from the distribution of questionnaires to visitors and secondary data were obtained from agro data and village monographs. The data is displayed in the form of frequency tables, using Likert scales, validity tests, reliability tests, ordinal data transformations up to intervals. Based on the research conducted, the quality of service has an impact on visitor satisfaction, the majority of tourists state that they are quite satisfied with the quality of service provided by karangsari star fruit agrotourism. The ranking of tourists on this level of satisfaction is also the result of a comparison between the quality of the service they get and the costs they have to spend.