Public Service Policy Research Articles

Implementation of Public Service Policy in Agile Government Study at Public Service Mall of Parepare City

The aim of this research is Implementation of Public Service Policy in Agile Government Study at Public Service Mall of Parepare City). The method used in this research is a qualitative research method approach. The focus of research on the Implementation of Public Service Policy in the Agile Government perspective at the Public Service Mall in Parepare City will be focused on two main aspects, namely the implementation process and its impact on service effectiveness. The results of this research show that the Implementation of Public Service Policy from an Agile Government perspective in the Parepare City Public Service Mall towards regulatory changes, community needs, and ever-changing market demands. The Public Service Mall in Parepare City has shown improvements in various aspects of public services, although there are some areas that still need further improvement.

Spatial correlation network and influencing factors analysis of supply efficiency of basic public service (SEBPS) in rust belt regions of China: An empirical study from Northeast China

Equalizing basic public service is crucial for achieving social fairness and justice. Promoting the improvement of public service can be achieved through the improvement of supply efficiency and cross-regional coordinated development. We employed the Super-SBM model, modified gravity model, and social network analysis method to empirically study the spatial correlation network characteristics of supply efficiency of basic public service (SEBPS) based on the data of 34 prefecture-level cities in the three provinces of Northeastern China from 2011 to 2020. The results revealed the overall efficiency of SEBPS in the study area is relatively low, and the supply efficiency is polarized. There is significant non-equilibrium between regions, and the regional difference moment gradually expands over time. There exists a strong spatial correlation between SEBPS in each city, and the overall correlation effect is weak but the network stability has improved. Each city had different roles and statuses in the spatial correlation network, creating a hierarchical structure. The level of geospatial proximity had a positive impact on the spatial correlation and spillover of the network. The level of economic development and infrastructure configuration hurt the network, and there is obvious heterogeneity between cities. The differences in industrial structure, opening up level, urbanization level, population density, the level of fiscal decentralization and technological innovation and personal income level among cities affected the SEBPS network. This study not only provides a new network research perspective and theoretical foundation for public service policies in China's rust belt region but also serves as a reference for urban development in similar regions.

Evaluasi Implementasi Program PANDAWA pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Pasaman Barat

The PANDAWA program is a public service policy innovation at the West Pasaman Regency Population and Civil Registry Service. This program was created as a solution to limited access and the long distance people travel to get public services to the Disdukcapil office. This research aims to evaluate the implementation process of the PANDAWA Program at the West Pasaman Regency Dukcapil Office. This research uses qualitative methods by prioritizing primary data from interviews with informants, with the application of George C. Edward III's theory. Data collection techniques use interviews and observation. The research results show (1) communication: transition, clarity of information and consistency is implemented effectively. (2) disposition shows an attitude of commitment and meets expectations (3) The bureaucratic structure has clear SOPs and fragmentation. (4) Resources include staff who still need personnel who have an IT or computer educational background that is linear with the program, for facilities such as computers, additional procurement of better quality is necessary. Lastly, for network facilities disdukcapil must apply for addtional network capacity to the west West Pasaman Communication and Information Services as an institution that facilitates internet networks for all West Pasaman Regency local government organization. So that with this innovation we can create excellent services for the community.

Evaluating social governance innovation policy in China: A study based on fuzzy set qualitative comparative analysis

Social governance is an important aspect of national governance. Strengthening and innovating social governance is an important task to promote social construction, and the necessary policy support is an important means to achieve governance innovation. Based on the policy texts of 31 urban districts (including 22 provincial capitals, 4 municipalities directly under the Central Government and 5 capitals of autonomous regions), the innovation policy of social governance is divided into five dimensions: organizational mobilization policy, public service policy, social regulatory policy, community constructive policy and data informative policy. Using the fs-QCA method, the path of social governance innovation policy on governance performance is discussed. The study finds that the supply mode of two innovative policy combinations have a significant effect on the improvement of social governance performance: One is organizational mobilization policy, public service policy and community constructive policy, and the other is organizational mobilization policy, social regulatory policy and data informative policy.

TINJAUAN PERUBAHAN KEBIJAKAN PELAYANAN PUBLIK BERBASIS HAK ASASI MANUSIA DI INDONESIA

There have been changes in human rights-based public service policy as efforts to advance human rights and improve service quality in Indonesia. Therefore, this study aims to identify existing changes, factors driving policy changes, policy implementation in the field, and challenges arising in policy implementation. The research method used is descriptive qualitative, with data collected from observations, interviews, and documentation. The results show changes in human rights-based public service policy, including the addition of definitions, human rights principles, scope, stages of forming P2HAM, P2HAM criteria, involvement of academics and civil society in assessments, and no longer focusing on the term 'appreciation' but using the term 'P2HAM Work Unit'. Factors driving public policy changes include the government's responsibility in enforcing human rights, evaluation of existing regulations, and the need for terminological changes. Moreover, the implementation of human rights-based public services in the field is not optimal due to challenges such as inadequate resource availability, absence of sanction regulations, lack of work programs and budget plans, and deviant practices in public service provision. Based on the research results, practical or managerial implications emphasize the importance of adaptation and innovation in policy and operational management to enhance the quality and effectiveness of human rights-based public services.

Implementation of Public Service Policy through Online Media and Drive Thru at the Bogor City Population and Civil Registration Office

The implementation of public service policies through online media is a service to facilitate the public in managing population documents. With this service, people do not need to queue at the Bogor City Disdukcapil office. This service policy is a form of application of presidential regulation number 95 of 2018 concerning online-based government systems. The purpose of this study is to determine the process of implementing service policies through online drive thru media at Disdukcapil Bogor City and the impact resulting from this policy. This research uses qualitative methods. Data was collected by interviews, observation and documentation. The data is then analyzed by data reduction, data presentation and conclusions. The results showed that the process of implementing public service policies through online drive thru at the Bogor City Disdukcapil which was seen from the dimensions of communication, resources, disposition and bureaucratic structure had been carried out well. However, there are obstacles in the communication dimension, this is because there are still quite a lot of people who do not know and do not understand about the use of services through online drive thru media. On the other hand, this policy has had a positive impact. This can be seen from the fact that there are also many people who use services through online drive thru media. The implications of research on the implementation of public service policies through the online drive-thru media Disdukcapil Bogor City are theoretically good, but the resulting impact has not been maximized.

Public Service Policy in The Form of Civil Registration

Purpose: to determine and analyze the implementation of public services at the Population Service and the obstacles to implementing public services at the Population and Civil Registration Service of North Toraja Regency. Methode: juridical-normative sourced from primary and secondary materials which are analyzed qualitatively by describing descriptively the results of the relevant data and cases studied. Research results: the implementation of public services in issuing population documents in North Toraja Regency has not been optimal, this can be seen in three things, including: population registration, civil registration and population document data. The public service process in issuing population documents has not been fully implemented by residents, the data exchange that occurs in population documents and the many procedures for public services in issuing population documents that are not implemented, and the obstacles to implementing public services at the Population and Civil Registration Service of North Toraja Regency , namely legal basis aspects, institutional aspects, human resource (HR) constraints, lack of budget, and low public awareness, as well as lack of socialization regarding government regulations. Research implications: Public services in civil registration make it easier for the government to register every citizen in an orderly and orderly manner, increasing the recruitment of competent and proportional resources will support good and sustainable services. Originality/value: In the above context, the government is expected to prioritize effective services and recruit competent employees in the field of public services.

Human Rights-based Public Service in the Class IIA Correctional Facility of Bengkulu

This study is designed to describe problems related to human rights-based public services in the Class IIA Correctional Facility of Bengkulu from the perspective of implementing human rights-based public service policies consisting of accessibility and availability of facilities, human resources availability, officer compliance, public service innovation, and integrity. This type of research uses a qualitative descriptive methodology with data collection techniques that include observation, interviews, and documentation. Data analysis stages involve data reduction, data presentation, and conclusion. The research findings indicate that the implementation of public service at Class IIA Correctional Facility is not yet optimal, as several issues related to the five research aspects are identified, including the inadequacy of facilities and infrastructure for vulnerable groups, overcrowding in the correctional facility housing blocks, limited quality of prison staff, a lack of innovative service provision, and the presence of alleged irregular practices within the correctional facility. Recommendations for improving future service implementation by the jail include providing adequate facilities and infrastructure, enhancing human resources through education and training, facilitating innovations in public service, and establishing effective monitoring and complaint mechanisms.
 Keywords: correctional facility, human rights, public service

The Study of "Healthy Alley" and Home Care Program Policies to Develop Sustainable Health Innovation in Makassar, Indonesia

This study describes the implementation of public service innovations (“Healthy Alley” and home care) in Makassar to disclose facts about the factors supporting innovations so that they can be sustainable in the future. Data were collected through a structured interview process with 14 informants and through observation by researchers. Secondary data were collected from national journal articles and annual report documents from the Department of Health, Makassar Regional Development, and Research Agency. Validity and reliability were addressed by triangulating data sources. Out of five innovation attributes, the “Healthy Alley” and home care innovations only met four standards. The research findings revealed that the home care innovation program has been well implemented compared to the "Healthy Alley" innovation program. This condition was due to the two different innovation programs in the handling system. The sustainability of public service innovation can be realized by taking into account several supporting indicators: 1. Commitment of Implementor; 2. User Participation; 3. Supported; 4. Network. Also, it is known that a public service innovation program with a good handling system will succeed in improving the quality of public service policies that affect innovation, but the budget will make things easier.

From the École polytechnique to the École de la régulation

This article traces the intellectual career of Michel Aglietta, an economist attached to the École de la regulation (Regulation school), from his youth to the publication of his book Régulation et Crise du capitalisme (1976). It is one of a series of recent studies on the structuring of economic thought, and macro-economic theory in particular, at the turn of the 1970s. The theoretical perspective of the article combines the history of economic thought and the sociology of science to place Aglietta’s career in a dual dynamic: the course of a lifetime–education, places of work, scientific collaborations–and the economic, social and political contexts he has traversed. The study of published articles is supplemented by recourse to archives and interviews with Aglietta and those who worked with him. The structure of the article follows the three institutions that Aglietta frequented and that shaped him as a student at the École Polytechnique (1959–1965), a senior civil servant at the Institut national de la statistique et des études économiques (INSEE) (1965–1970) and a doctoral student at the Sorbonne under the supervision of Raymond Barre (1970–1974). The presentation of Aglietta’s life and career between 1959 and 1976 helps to explain his contribution to the advent of Regulation theory, and also to understand his stance as an expert economist in the service of public policy.

Mplementation of Public Services in the Outpatient Installation of RSUD Dr. Saiful Anwar Hospital

This research ismotivated by the implementation of public policy in the Outpatient Installation at RSUD Dr. Saiful Anwar, which was implemented to meet public health service needs. It aims to facilitate public access to services and speed up patient treatment time. They are guided by the regulations of East Java Province Regional Regulation No. 14 of 2016 concerning public services involving the community, medical personnel, and health workers in hospitals, where regulations that have been established relating to public services must be fulfilled. This research aims to describe and analyze the implementation of the Public Service Policy based on East Java Provincial Regulation Number 04 of 2016 concerning Public Services in Outpatient Installations at dr. Saiful Anwar. Thesecond objective is to describe and analyze factors that support and hinder the implementation of the Public Service Policy based on East Java Provincial Regulation Number 04 of 2016 concerning Public Services at Outpatient Installations at dr.Saiful Anwar.Meanwhile, researchers used George Edward III's theory using indicators of communication, resources, disposition, and bureaucratic structure for the theoretical basis. As an analysis step, researchers used descriptive qualitative research methods. The research results show the implementation of East Java Provincial Regulation Number 04 of 2016 concerning Public Services in Outpatient Installations at Dr. RSUD. Saiful Anwar has implemented it. Its implementation shows that the communication and coordination carried out are in accordance with established procedures. The budget allocation has considered equal distribution of each required program. The readiness of resources to carry out their duties can be proven through the suitability of their performance with the primary duties and tasks that have been assigned. As well as technical socialization of activities, it has also been received by all service implementation units in outpatient installations.

Systems approaches to public service delivery: methods and frameworks

AbstractResearchers and practitioners are increasingly embracing systems approaches to deal with the complexity of public service delivery and policy evaluation. However, there is little agreement on what exactly constitutes a systems approach, conceptually or methodologically. We review and critically synthesize systems literature from the fields of health, education, and infrastructure. We argue that the common theoretical core of systems approaches is the idea that multi-dimensional complementarities between a policy and other aspects of the policy context are the first-order problem of policy design and evaluation. We distinguish between macro-systems approaches, which focus on the collective coherence of a set of policies or institutions, and micro-systems approaches, which focus on how a single policy interacts with the context in which it operates. We develop a typology of micro-systems approaches and discuss their relationship to standard impact evaluation methods as well as to work in external validity, implementation science, and complexity theory.

The effect of haze pollution on rural-to-urban migrants' long-term residence intentions.

Severe haze pollution in China threatens human health, and its negative effect hampers rural-to-urban migrants' settlement intentions in destination cities. Using the 2017 China Migrants Dynamic Survey Data (CMDS), the satellite data of PM2.5, and city-level data, this study investigates the impact of haze pollution on rural migrants, long-term residence intentions in Chinese context with IV-probit model, and mediating effect model. Overall, we find an inverted U-shaped relationship between the level of haze pollutants and rural migrants' long-term settlement intentions. Robustness check using multi-measures and thermal inversion as the instrumental variable supports this conclusion. The mediating effect model shows haze pollution plays its role through two opposite mechanisms: signal effect and health effect. When the size of signal effect is larger than health effect, rural migrants are inclined to settle down in their host cities; otherwise, they show lower settlement willingness. The turning point appears when PM2.5 concentration reaches 38.5 μg/m3; migrants have the highest long-term residence intentions. Currently, the national average PM2.5 concentration is 40.98 μg/m3, indicating that China is at the stage where the health effect of haze pollution holds a dominant position. Haze pollution has heterogeneous impacts on migrants' residence intentions. From the individual level, the younger generation, female, and higher-educated migrants have a higher tolerance for polluted air. From the city level, migrants who work in the city with 5 to 10 million dwellers have the highest long-term residence intention and are less sensitive to haze pollution. Thus, we propose stringent environmental regulations and more inclined public service policies to migrants.

Dilemmas and Solutions for Women in the Workplace

Nowadays, many women are discriminated in the workplace because of their gender. Equal employment for women is at the centre of this study, and the dynamic equilibrium between the reproductive policy and the related supporting policies, especially the public service policy, together constitute the policy background to the issue of women's employment, while at the same time the social has some negative evaluation of women's employment. At present, China's traditional labour division model of "men focusing on the outside and women focusing on the inside" has been turned into a labour participation model in which females devote themselves to both work and family, i.e., internal and external labour participation, while men still continue to "focus on the outside" one-dimensional labour model. The increase in women's labour force participation rate has, on the contrary, put women in a more unequal situation. This paper first describes the current situation of gender-based discrimination against women in the workplace in terms of three aspects: recruitment, promotion and pay. It then analyses the causes of these phenomena and looks for ways to address them to better protect women's equal rights in the workplace.

IMPLEMENTASI KEBIJAKAN PUBLIK KANTOR PERTANAHAN KABUPATEN PATI ATAS PENGECEKAN SERTIFIKAT TANAH BERBASIS ONLINE

Public services are activities carried out by state officials, including the National Land Agency. BPN has one of the policies in providing online certificate checking services by the PPAT/Applicant. However, in terms of implementation, there were obstacles, both technical and non-technical. The purpose of this study was to find out and analyze the implementation of public policy at the Pati District Land Office for checking online-based land rights certificates. This research is a normative-empirical research, with a descriptive-analytic nature by conducting library research and interviewing employees who work at the Pati District Land Office. The result of this study is that checking online certificates is guaranteed to be valid according to Ministerial Regulation ATR BPN No. 5 of 2017, either through the BPN website or the "Sentuh Tanahku" application, both carried out by the PPAT/Petitioner. This service is carried out to realize good governance and the general principles of good governance. Technical obstacles, namely websites that have errors or down causing the checking process to be hampered, as well as non-technical obstacles from external PPAT/Applicant parties who make mistakes when uploading documents. Pati District Land Office has made efforts to overcome this by conducting outreach and education on online certificate checking to external parties as well as optimizing the performance of Pati District Land Office employees so that this public service policy runs optimally. Keywords: Implementation of Public Policy; Land Office; Certificate Checking.

Mass Certification Policy for Community Land Objects

The Public Service Policy for Land Certification can be said to be a new breakthrough in the field of public services, because the method used to provide services is by visiting the community. The community will be served at a place agreed upon by the local land office and sub-district office. In general regarding land registration, the government has issued Government Regulation Number 24 of 1997 concerning Land Registration. This government regulation is a refinement of Government Regulation Number 10 of 1961. Furthermore, technically the rules for implementing land registration refer to the Regulation of the Minister of State for Agrarian Affairs/Head of BPN Number 3 of 1997 concerning Provisions for Implementing Government Regulation Number 24 of 1997 concerning Land Registration. Other regulations to strengthen the implementation of the People's Service Policy for Land Certification are Government Regulation Number 46 of 2002 concerning Tariffs for Types of Non-Tax State Revenue Applicable to the National Land Agency and Decree of the Head of the National Land Agency of the Republic of Indonesia Number 24 of 2008 concerning the Establishment of Implementers of Development and Development Activities. Monitoring Larasita Activities. This was then followed up by the Regulation of the Head of the National Land Agency of the Republic of Indonesia Number 18 of 2009 concerning Larasita of the National Land Agency of the Republic of Indonesia

PENERAPAN APLIKASI SIPIO BERBASIS SMARTPHONE UNTUK MENINGKATKAN PELAYANAN FARMASI KLINIK APOTEKER DI RSUD SIMPANG LIMA GUMUL KEDIRI

The world increasingly familiar with the digital world encourages the government to transform, especially in public services. Digital transformation in the public service sector is principally carried out to present public services that can adapt to society's needs. This will be optimal if it is carried out collaboratively across agencies regarding data utilization and service delivery. This collaboration is not limited to between government agencies but also across BUMN/D and private parties to provide excellent service to the community. For this reason, policies have been established that encourage and direct the four targets of accelerating the transformation of public services, namely the realization of electronic-based public services for each type of service (e-service), public complaints as the basis for public service policies, strengthening innovation ecosystems and strengthening integrated services. In supporting this, ASN, especially supervisory officials, need insight into technological developments in preparing organizations to utilize technology that suits their needs in improving electronic-based public services (e-services) to the public. The SIPIO application (Consultation and Drug Information Services) was created as an innovative service that can maximize the pharmacist's clinical pharmacy work so that patients or health workers who need information about drugs can easily communicate with pharmacists.

Violência intrafamiliar contra crianças e adolescentes e o papel do CREAS

The subject of the research is the role played by the Social Assistance Specialized Reference Center (CREAS) in assisting children and teenagers who are victims of intra-family violence. The general aim of the research is to analyze CREAS’ responsibilities in providing care to children and teenagers who are victims of intra-family violence. To this end, the specific objectives are to analyze the modalities, causes and consequences of intra-family violence against children and teenagers, to verify the legal protection safeguarding the rights of children and teenagers based on the theory of comprehensive protection, and to study the role of the Social Assistance Specialized Reference Center as a public policy for providing assistance in situations of intra-family violence against children and teenagers. The question guiding the research is to ask what role the Social Assistance Specialized Reference Center plays as an entity active in public service policies in situations of intra-family violence against children and teenagers. The initial hypothesis suggests that CREAS provides special social protection in caring for victims of intra-family violence, providing the services of shelter, monitoring, guidance, and protection, in a coordinated fashion. The method of approach is deductive, and the procedural method is monographic, utilizing bibliographic research techniques. With intra-family violence a means of de-humanization and manifesting in many ways, public service policies play an essential role in its prevention and in the restoration of the rights violated.

Punching above their weight or falling flat? Flagship policy modernisation initiatives in Australia, Britain, Canada, and New Zealand

AbstractConcerns of a decline in public service policy capacity coupled with evolving policy advisory systems have seen public services seek to reform their policy capacity and practices. This article examines the flagship policy modernisation initiatives launched by the Australian, Canadian, British, and New Zealand governments. Comparative analysis reveals a shared emphasis on overarching objectives, but important differences in their design, how they are embedded within the public service, and their comprehensiveness. The New Zealand and British initiatives are found to be the most comprehensive and stable, while the Canadian and Australian approaches suffer from repeated reinvention exercises and resource and leadership precarity. An examination of these initiatives also provides new insights into understanding the trade‐offs and tensions around how these initiatives aim to address public service policymaking and effective advisory system participation.Points for practitioners The public service's role within advisory systems is evolving and needs to be carefully reconsidered. Senior officials need to get serious about effectively scoping reform initiatives and being clearer about the trade‐offs associated with broad or more targeted approaches. Initiatives are drastically under‐resourced even in the best of scenarios. Governments and senior officials need to step up and invest in sustainable and well‐institutionalised initiatives. Practitioners will need to be creative about how and where they can access tools and approaches to improve their policymaking in cases where governments continue to under‐resource policy modernisation.

Digital Divide Solutions and Public Service Policy Implementation in Indonesia after the Covid-19 Pandemic

The digital divide has become an important and pressing issue in developing countries during the pandemic and even post-COVID-19 pandemic. In Indonesia, this issue is very important to immediately find the right solution. With the rapid development of telecommunications and the increasingly cheap information technology, especially the internet, it is expected to reduce the problem of the digital divide. The digital divide has been more associated with the availability of access and infrastructure, even though qualified digital capabilities are a prerequisite for digital equity. In addition, strong political decisions are also needed, effective policy instruments are the main prerequisites that cannot be ignored. For this reason, special handling is needed with appropriate and fast government policies, namely by innovating public service policies without overriding policies that have been issued by the central and regional governments before. The forms of policy innovation carried out by local governments after the Covid-19 pandemic include policy innovations related to the recovery of the bureaucratic sector and public services, innovations in the fields of health services, public order, and policy innovations in the economic sector. Formally, a number of institutional aspects have been designed in formulating public service policy innovations. This study aims to see the condition of the digital divide in Indonesia and the solutions presented by the government and individuals to overcome the digital divide, as well as identify the urgency and form of smarter public service policy innovation and its implementation in every region in Indonesia after the Covid-19 pandemic. This research was conducted with a qualitative approach that uses descriptive analysis and explains how the condition of the digital divide between regions in Indonesia and what solutions have been carried out and how the implementation of public service policy innovations can be applied effectively, so that the course of life in various fields can be normal and adaptive again in Indonesia after the COVID-19 pandemic. This research concludes that increasing internet access in Indonesia has not been fully accompanied by the readiness of the digital capabilities of its people. Digital skills include motivation to be more productive in using the internet, get useful information, and use it for productive activities that can improve the economy. In addition, the social conditions of the people and geographical conditions in each region also greatly affect it. The implementation of public service innovation, there are still several factors that become obstacles that directly affect the effectiveness or failure of the implementation, be it in socialization of activities, responsiveness of local governments, leadership, quality of human resources, budget refocusing, OPD collaboration, coordination difficulties, community needs, program continuity, preparation of activity priorities, merging activities, transfer of authority for activities, and facilities and infrastructure that exists in each region in Indonesia is different.