PT Kereta Api Research Articles

Influence of service quality from PT Kereta Api Indonesia (Persero) on customer satisfaction at PT Bukit Asam Tbk

This study examines the effect of service quality provided by PT Kereta Api Indonesia (Persero) on the level of corporate customer satisfaction, specifically PT Bukit Asam Tbk. As a user of railway transportation services for coal logistics, PT Bukit Asam requires quality services to ensure smooth and efficient operations. This research uses quantitative methods with a sample of 100 respondents consisting of PT Bukit Asam Tbk employees involved in the logistics process. Data obtained through questionnaires were analyzed using multiple linear regression. The results showed that the service quality of PT Kereta Api Indonesia has a positive and significant influence on PT Bukit Asam's customer satisfaction, with the indicator of friendly service and responsiveness of the officers scoring the highest. These findings suggest that improving service quality can strengthen customer satisfaction and loyalty.

THE INFLUENCE OF SERVICE QUALITY, PRICE PERCEPTION, AND PRODUCT QUALITY FROM PT KERETA API INDONESIA (PERSERO) ON CUSTOMER SATISFACTION AT PT BUKIT ASAM, TBK

This study examines the factors influencing customer satisfaction of PT Bukit Asam, Tbk regarding the services and products provided by PT Kereta Api Indonesia (Persero) for coal transportation. Customer satisfaction is analyzed based on three key factors: service quality, price perception, and product quality, specifically in transporting coal from the Tanjung Enim Mining Unit to Tarahan Port and Kertapati Pier, which accounted for 32,423,156 tons transported in 2023. The research findings indicate that all three factors—service quality, price perception, and product quality—have a positive and significant effect on customer satisfaction. The contribution of this research is twofold: it provides insights into the direct impact of these factors on corporate customer satisfaction and offers practical recommendations for PT Kereta Api Indonesia (Persero) to enhance its service performance, thereby improving its competitiveness in Indonesia's transportation and logistics sector. Future research could focus on additional factors, such as technological innovation and environmental sustainability, and investigate their influence on customer satisfaction across different industries or regions, offering broader insights into service quality improvement in the logistics industry.

Analysis of the Influence of Leadership Style, Job Satisfaction, and Work Environment on Employee Performance in PT Kereta Api Indonesia (Persero) Regional Division I North Sumatra

The purpose of this study was to analyze the influence of leadership style, job satisfaction, and work environment on employee performance at PT Kereta Api Indonesia (Persero) Region 1, North Sumatra Province. This study also identified problems related to the relationship between leaders and employees, dissatisfaction with wages, and discomfort in the work environment. The method used is a quantitative approach with multiple linear regression analysis using SPSS version 25. Data collection techniques include sample observation and questionnaires given to 40 employees. The results of the study indicate that leadership style partially does not have a significant effect on employee performance. Job satisfaction has a positive and significant effect partially on employee performance, while the work environment has an insignificant effect partially. However, simultaneously, leadership style, job satisfaction, and work environment have a significant positive effect on employee performance

Produktivitas Bongkar Muat Angkutan Retail di PT Kereta Api Indonesia

PT Kereta Api Indonesia (Persero) Operational Area IV Semarang is one of the state-owned enterprises that operates its business activities in the field of railroad transportation services, which provides facilities and infrastructure to support the smooth transportation of passengers and goods. Along with the increasing flow of goods and loading and unloading operations, all stakeholders involved in the railroad sector are increasingly improving the quality of work and service so that all operations at the terminal run well. This study aims to determine the causes of decreased loading and unloading productivity and the influence of facility factors, human resources, and time on the productivity of loading and unloading retail freight. This research was conducted at PT Kereta Api Indonesia DAOP IV Semarang UPT Terminal Semarang Tawang. Data collection was done through questionnaires, observation, and documentation. This study employs quantitative research methods. The data processing shows that the drop in the productivity of loading and unloading retail transportation is due to a number of things, such as the facilities for loading and unloading (X1), the number of workers (X2), and the amount of time spent loading and unloading (X3). The SPSS output shows that all three of these variables have some effect on the productivity (Y) of retail freight at PT Kereta Api Indonesia DAOP IV UPT Terminal Semarang Tawang.

Pengaruh E-Service Quality dan E-Trust terhadap Continuance Intention melalui E-Satisfaction sebagai Variabel Mediasi (Studi pada Aplikasi Access By KAI)

PT Kereta Api Indonesia has developed a new application for ordering and booking train tickets from KAI Access to Access by KAI, but the ratings and reviews show very low scores. The aim of this research is to discuss and analyze the influence of e-service quality and e-trust on continuance intention through e-satisfaction as a mediating variable in the Access by KAI application. This research is quantitative in nature and uses path analysis statistics by taking a sample of 200 respondents using a non-probability sampling approach with purposive sampling. The study's findings indicate that e-satisfaction is significantly impacted by e-service quality and e-trust. Additionally, continuance intention is significantly influenced by e-service quality and e-satisfaction, but not by e-trust. In addition, e-satisfaction mediates the relationship between e-service quality and e-trust on continuance intention.

B3 Waste Management at PT Kereta Api Indonesia: a Literature Review

The amount of B3 waste sourced from the Locomotive Depot, Station, and Balai Yasa office of PT Kereta Api Indonesia (Persero) which is not managed properly and correctly will cause problems later both for the surrounding environment, passengers, and water quality that is close to the location of the waste source. This study aims to determine the management of B3 Waste carried out at all PT Kereta Api Indonesia stations. This type of research is research using the literature review method. The stages of literature collection used in this study refer to the Preferred Reporting Items for Systematic Review and Meta-Analysis (PRISMA) guidelines. This stage has four procedures: identification, screening, eligibility, and acceptance. This study shows that the management of hazardous waste at several stations from the articles that have been reviewed is found to be inconsistent with the workmanship and management based on applicable regulations. It can be concluded that hazardous waste at some of these stations does not meet the grouping, storage, and management requirements.

Influence Analysis the Technology Acceptance Model Approach on User Satisfaction and Repurchase on the KAI Access Application Using the SEM Method

The KAI Access application is a transportation service application from PT Kereta Api Indonesia. From a survey conducted by researchers, there is application dissatisfaction by users. This study aims to determine the effect of five TAM variables on user satisfaction and repurchase. In accordance with the research objectives, several TAM variables will be used, namely actual use, perceived ease of use, perceived usefulness, perceived risk, and perceived trust. It will also be known the effect of TAM variables on application user satisfaction, and repurchase of train tickets by application. After analyzing with SEM coherently, the results show that the actual use variable has a C.R. value of 6.095, has a positive and significant value on application user satisfaction. With a C.R. value of 7.668, the perceived usefulness variable has a significant positive value on application user satisfaction. With a C.R. value of 6.763, the perceived risk variable has a significant positive value on application user satisfaction. The perceived trust variable in the application has a C.R. value of 6.094 and has a significant positive value on application user satisfaction. With a C.R. value of 7.434, the application user satisfaction variable has a positive and significant value on the repurchase of train tickets through the application.

Analisis Tingkat Pelayanan Atas Kepuasaan Pelanggan Penyedia Barang Logistik Yang Akan Di Asuransikan Pada PT Kereta Api (Persero ) Medan Labuhan

The level of customer satisfaction with logistics goods provider services, especially PT Kereta Api (Persero) Medan Labuhan, is the main focus in this analysis. Through a survey of 35 respondents using local and long-distance train services, six main aspects of service were evaluated: ticket sales service, arrival time, cabin cleanliness, security, air circulation, and arrival time at destination. The results illustrate that despite improvements in some aspects, such as arrival times and safety, additional areas, including cabin cleanliness and air circulation, still have plenty of space for further development. According to these results, if we want to make train travel better for everyone, we need to pay close attention to these elements.

Pengaruh Kualitas Pelayanan dan Biaya Operasional terhadap Kepuasan Pelanggan pada Stasiun Kereta Api Medan

This research aims to find out and analyze how and how much influence Service Quality, Number of Passengers and Operational Costs have on Customer Satisfaction at the Medan Train Station, North Sumatra. The research method used in this research is a quantitative descriptive approach. The type of data used is primary data obtained from respondents and companies. The subjects in the research were PT Kereta Api Indonesia Medan, North Sumatra and the objects of this research were 100 respondents. The test tool used in this research is SPSS 20.0 to test classical assumptions, multiple regression analysis, and hypothesis testing. Based on the results of the hypothesis test, namely the t test, it shows that service quality has a positive and significant effect on customer satisfaction. Operational Costs with test results that the number of passengers has a positive and significant effect on customer satisfaction. And the results of the F test show that Service Quality, Number of Passengers and Operational Costs simultaneously have a significant effect on customer satisfaction with an F Prob value of 0.0000. The results of this test show that the service quality and operational cost variables contribute 66.6% to the Customer Satisfaction variable.

The Impact of Organizational Climate and Career Development on Employee Engagement With Personality As A Moderator at PT Kereta Api Indonesia (Persero)

The Impact of Organizational Climate and Career Development on Employee Engagement With Personality As A Moderator at PT Kereta Api Indonesia (Persero)

The Influence of Motivation, Training and Communication on the Performance of PT Kereta Api Commuter Indonesia Employees at Tangerang Station

The basic principles of management are a decision-making process related to planning, organizing, directing and monitoring to achieve organizational goals. The aim of this research is to determine the effect of motivation, training and communication on the performance of PT Kereta Api Commuter Indonesia employees at Tangerang Station. The sample taken in this study was 60 people using non-probability sampling with a saturated sampling technique. Quantitative descriptive and verification are the analytical methods used in this research. Data collection techniques through questionnaires, observation, interviews and literature study. This research uses multiple linear regression data analysis. The results of this research are that motivation, training and communication have a positive and significant effect on employee performance both simultaneously and partially. The most dominant factor influencing employee performance at PT Kereta Api Commuter Indonesia at Tangerang Station is motivation. Therefore, companies must pay more attention to factors that can increase employee motivation.

Diversity and Inclusion in The Workplace: Beyond The Buzzwords

This study investigates the relationships between organizational factors, cultural awareness, and job satisfaction within PT Kereta Api Indonesia. Using Structural Equation Modeling (SEM) with Partial Least Squares (PLS) analysis, data was collected from 67 employees to examine the direct and indirect effects of organizational culture and diversity and inclusion policies on job satisfaction, mediated by cultural awareness. The results reveal significant direct relationships between organizational culture and both cultural awareness and job satisfaction. Additionally, diversity and inclusion policies were found to directly impact job satisfaction, albeit with limited mediation through cultural awareness. These findings underscore the critical role of organizational culture in shaping employee experieoknces and perceptions, emphasizing the importance of fostering a supportive and inclusive workplace environment to enhance job satisfaction. The study provides valuable insights for organizations, including PT Kereta Api Indonesia, aiming to promote employee satisfaction and cultivate a culture of inclusivity and well-being in the workplace. Keywords : Organizational Culture, Diversity And Inclusion Policy, Job Satisfaction, Cultural Awareness

Strategi Media Relations PT Kereta Api Indonesia (KAI Commuter) dalam Menangani Krisis Komunikasi Terkait Kasus Pelecehan Seksual Penumpang KRL di Jabodetabek

The purpose of this study is to determine whether the strategy of PT Kereta Api Indonesia Commuter (KAI Commuter) in improving public information facilities for sexual harassment cases on the Jabodetabek KRL is effective. The method used in solving this problem is the Descriptive Qualitative Method. with qualitative content analysis method. With 7 responses from KRL passengers in Jabodetabek who use KRL at least 2x in 1 week. Based on research using qualitative content analysis, it is found that PT Kereta Api Indonesia Commuter (KAI Commuter) uses a media relations strategy by hoping to reduce a lot of justification. This means that PT Kereta Api Indonesia Commuter (KAI Commuter) tends to try to take full responsibility for the occurrence of sexual harassment by confirming to the mass media and immediately taking action against the perpetrator and providing support to victims psychologically.

Penanganan Keadaan Khusus pada Operasi Kereta Api

In organizing train operations in Indonesia, especially in Java, apart from planning, controlling and evaluating train operations under normal/ordinary conditions, based on existing data and experience, several planning and control scenarios are needed for special conditions/services, handling critical situations, also handling emergencies. In terms of regulations (determination & announcement) of train operations, in the form of GAPEKA for normal circumstances, MALKA, PPK and WAM scenarios are also prepared as alternative regulations outside GAPEKA (PT Kereta Api Indonesia Service Regulation No. 19 of 2011). In everyday life, apart from these scenarios, anticipation is also needed to provide guidelines for handling them, so that they support the train travel operation scenarios. In order to provide references, guidelines, flow and supporting resources on how to deal with several of these situations, both predictable, incidental and unexpected, then the plan for handling special situations must be formulated properly and completely and in accordance with various possible circumstances. The formulation of handling special situations is important. Handling these special situations is still different for special, critical or emergency situations/services

The Influence of Training and Work Discipline on the Performance of PT Kereta Api Indonesia (Persero) Building Unit Employees Divre III Palembang LRT SUMSEL Maintenance Area

The aim of this research is to determine the Influence of Training and Work Discipline on the Performance of PT Kereta Api Indonesia (Persero) Building Unit Employees Divre III Palembang LRT SUMSEL Maintenance Area. The method used is quantitative and qualitative analysis. Quantitative analysis is a research method based on the philosophy of positivism, used to research certain populations or samples, collecting data using research instruments, data analysis is quantitative or independent, with the aim of testing established hypotheses. Quantitative Analysis is used to see the results of the questionnaire using a literary scale. Based on the test results, the coefficient of determination (Adjusted R Square) was obtained at 0.773. This shows that the training and work discipline variables influence the performance variable by 77.3%. Meanwhile, the remaining 22.7% is explained by other variables not examined in this study.

PENGEMBANGAN SUMBER DAYA MANUSIA UNTUK PENINGKATAN KUALITAS PEGAWAI DI PT KERETA API INDONESIA (PERSERO)

PT Kereta Api Indonesia (Persero) has established an HR development program. The company's main goal is to transform the employee perspective into a service provider perspective by fostering high-level expertise, increasing individual productivity, and enabling them to better contribute to initiatives aimed at increasing business success. The purpose of the research is to find out the HR development programs carried out by PT Kereta Api Indonesia (Persero) to improve the quality of employees. The method used is descriptive qualitative with data collection through literature study. The results showed that PT Kereta Api Indonesia (Persero) has a human resource development strategy, including a quality recruitment process by finding qualified candidates through job fairs at various prestigious universities and competency-based education and training (Diklat) programs held in stages, starting from the professional growth stage to the development of fundamental competencies through six available training venues.

Pengaruh Pemahaman Akuntansi, Pemanfaatan Sistem Informasi Akuntansi, dan Peran Internal Audit Terhadap Kualitas Laporan Keuangan

The aim of this research is to assess the influence of accounting understanding, use of accounting information systems, and the role of internal audit on the quality of financial reporting at PT Kereta Api India (Persero) Surabaya City. The research method used is quantitative, and the research approach involves descriptive analysis using primary data. Analysis was carried out using SPSS to carry out Validity Tests and Reliability Tests. As an employee at PT Kereta Api Indonesia (Persero), you are part of the sample population of the general accounting and taxation department, which is also the accounting department, responsible for finance, budgeting and management. Accounting knowledge, use of accounting information systems and internal audit play an important role in controlling the quality of financial reports.

Legal Protection of Drivers in Train Accidents at Crossings Without Door Bars

Legal Protection for Machinists in Train Accidents at Crossings Without Door Bars in the Area of PT. Kereta Api Indonesia Persero Divre West Sumatra is based on Article 124 of Law Number 23 of 2007 concerning railways. PT KAI provides protection to machinists by being responsible if third parties can prove from the chronological results of investigations and investigations if it is proven that the machinist really made a mistake that resulted in an accident and caused casualties. Form its legal liability by insuring losses suffered by third parties. In train accidents at crossings without door bars, machinists are not given responsibility alone but are protected by the company. The legal responsibility of PT Kereta Api Indonesia Persero Divre West Sumatra to victims of train accidents at crossings without door bars is that the security and safety of public road users is not the responsibility of the transportation organizing body, in this case PT. (Persero) Indonesian Railways. The crossing gate bars are not for the security of public road users, but to secure and facilitate train travel alone. Criminal liability by the machinist for train accidents must be seen from the element of guilt and also see the responsible ability of a machinist, if all elements have been fulfilled then the machinist can be held responsible for train accidents. When crossing a crossing, it also bears the risk that if the crossbar is not provided as an adequate facility in limiting road users from passing and allowing the train to pass first.

ANALISIS LAPORAN KEUANGAN PT KERETA API INDONESIA (PERSERO) PERIODE 2020–2021 UNTUK MENGUKUR KINERJA KEUANGAN BERDASARKAN RASIO LIKUIDITAS

Analysis is used to assess the company's financial performance using its financial reports from different reporting periods. The general public, investors, shareholders and management can all benefit from financial company reports while making decisions and growing their own assets. This study will use financial measures based on liquidity ratios which include current ratios, quick ratios, and cash ratios to show the financial performance of the company PT Kereta Api Indonesia (Persero). The company's financial statements, which include an income statement and balance sheet for 2020-2021, are the subject of research. In this research data analysis used descriptive analysis using financial ratio analysis. Liquidity ratio consisting of current ratio (Current Ratio), quick ratio (Quick Ratio), and cash ratio (Cash Ratio) which is the basis for the results of financial ratio analysis

Paid Parking Performance at Depok Lama Station

PT Kereta Api Indonesia (Persero) or PT KAI is a State-Owned Enterprise (BUMN) that provides rail transportation services, the old Depok station is one of PT KAI's operating facilities which stops regularly to get on and off passengers, Depok Lama Station is in the area operational area one located in Pancoran Mas District, Depok city. The increase in passengers at the Old Depok Station and the inability to accommodate parking facilities at the Old Depok Station. Some passengers choose to park their vehicles in private parking lots. Therefore, according to the author, it is necessary to evaluate the performance of the current parking area as a future plan. So that it can provide an alternative solution for parking lots at the Old Depok Station, and also overcome so that train passengers don't get a parking space anymore. It also aims to provide comfort for train passengers. This research was conducted to evaluate the parking area at Depok Lama Station. This evaluation is an important step that must be carried out, in order to identify problems that occur in the parking system at Depok Lama Station. This data collection uses a quantitative method with direct observation in the field at the old Depok station, while the literature is used as a reference for secondary data. Based on the survey results and data analysis that the author obtained for 10 days, namely the existing condition of the parking lot obtained secondary data using the survey method so as to produce existing data on a 230m2 motorbike parking area with a capacity of 100 SRP (Parking Space Unit) and a slope angle of 90° at the station old depot. In this analytical study, the results of the largest accumulated stasis capacity were 143 vehicles with an average parking duration of 08:14 hours on Thursday, 01 June 2023. During the ten days of the survey it was found that the maximum parking volume was 150 vehicles with an accumulation of vehicle parking a maximum of 150 vehicles that occurred on June 1, 2023, the highest turnover of motorcycle parking at Depok Lama Station reached 150.00%, this indicates that the performance of motorcycle parking is quite high. The capacity of motorbike parking space at the old Depok station can meet the existing parking needs. This is shown by looking at the parking index exceeding 100%.